TeamViewer Ease of Use

What are your impressions of ease of use of this solution?

Dan Wilkening
Network Administrator at Parksite
It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that TeamViewer is installed on. So, I have all the IDs, etc. This makes it easy for me to get to their machines. This saves a ton of time. A guy can call me, who is out on the road, and say, “Hey, I left my machine on, and it is at home. Can you go in and..." either install software or fix something, because something is not working right, etc. Then, I can remote into his machine and fix stuff, before he even gets home. This rather than try to walk him through fixing something, which isn't always the easiest. So, I can jump on and fix something in five minutes, which would probably take an hour normally.
You don't need to be an IT professional to use it.
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Jason Miller
Application Engineer at AirTies
It has been pretty easy to use. What I do use it for, it is a piece of cake to use.
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Rich Mayo
Owner at Sensible Solutions Inc.
It's also fairly light on the client's end because, most of the time, when I'm phoning a client, they're not technically strong at all. They need something that's just absolutely dead-simple to install. That's one of the reasons why I went with TeamViewer over some of the other technologies I was looking at. Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation? People are phoning because they're already panicked about something to do with technology. If I have something else that's technologically challenging that they have to do before I can help them, that exacerbates the situation rather than helping it. TeamViewer is just a dead-solid, easy answer.
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ROV Technical Superintendent at a energy/utilities company with 1-10 employees
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.
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Windows Server Administrator
Overall, it's pretty simple. It does the jobs that we need it to do. The product is simple to set up and install and use.
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IT Director at a healthcare company with 51-200 employees
Once deployed, it's almost a set and forget type thing.
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Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company with 51-200 employees
It is easy to use.
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Maintenance Supervisor at Atlanta Metropolitan State College
It has been very easy to use.
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