Coming from LogMeIn, TeamViewer's remote control quality, Host reliability, file-transfer capabilities and ability to support multiple simultaneous controllers on a Host have been a great improvement.

TeamViewer's simultaneous-controller/tech licensing is better for us than LogMeIn's device-based licensing, because we don't have to worry as much about maintaining devices in the list as a driver of licensing costs.

The solution enhanced our productivity and has smooth remote accessibility.

With billing, when I initially started with TeamViewer, there was no automatic prompt for logging the details of the connection. Now, it has streamlined my process because every time I close a connection, there's an automatic window that pops up asking me what I've done. So immediately Joanne, who does the billing, is able to take that information and turn it into an invoice automatically, unless she has a question about it. It ensures that I'm capturing more of my work, so things don't get missed. It does that for me quite well.

That feature is saving me one or two hours on a weekly basis, but it's also ensuring that I'm not missing any connections. If I had two hours of missed connections, I would miss $250, so it's ensuring that I'm billing that $250 a week that might otherwise get missed.

I have used it as a troubleshooting measure with remote people. With a quick glance at TeamViewer, we can say, "Hey, your machine is not reporting as being online or available. Therefore, check your Internet connection. Make sure you are connected to WiFi or Ethernet." Probably nine times out of ten, that's instantly what it is. We can instantly tell if computers are online or offline, then help in the troubleshooting process. We have set it up in such a way that IT will be on the call prior to the connection and that the person on the other end has to accept the connection. We want people to scrutinize and make sure that, "Okay, do I know this person? Why are they connecting?" and, they have to approve it. This is so they can recognize and be familiar with who we are . Also, the background changes to black, so they know when we are on their PC. Furthermore, we utilize two-factor authentication and other features for stricter security on the management side of TeamViewer.

It provides efficiency, even if it is something as simple as just maintenance, something that is broken, adding something, a walk-through, or doing training. It is a great tool.

The remote connect process is super simple. As long as the user has an Internet connection and can get on the Internet somewhere, whether they are at home (on their WiFi), using portable Internet (Jetpack), or if they stop in a Starbucks to get on the Internet, I can connect to them. That is what is really convenient.

It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you are looking at the TeamViewer screen, you think you are working on your own machine.

We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

The sound and data transfer have improved the way our organization functions. For example, you can leave a TeamViewer application open and hear if a movie is playing with sound.

With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable. You would need to have VPNs with a lot of connections and virtual servers. This is so much more complicated. Weekly, we are saving dozens of hours using TeamViewer.

The remote connection process is pretty straightforward. Every new computer has a TeamViewer ID and password. 

The big benefit is that we can do things pretty quickly and easily, remotely. In many cases, we save a service visit to the field, which would otherwise require us to have a very large field service force or we would need to pay for and train somebody else's field service force. Quite literally, without TeamViewer's capabilities, we wouldn't be able to run our business.

We can get machines logged off and check statuses of what's going on a lot easier. Otherwise, you need to track things in the office or wait for someone to be online in Istanbul, which is a bit tough because Istanbul is eight hours ahead of us. 

I've had coworkers who have done remote debugging. So, they ask a client to install TeamViewer so they can access their network from our office and help them troubleshoot problems in the field. In these cases, it is more of a support type role offered.

It's smoother. It's faster. It stays on. It seems to have a really good connection and it's consistent.

Once we got it for the company, the IT manager deployed it and started using it for technical support. He doesn't use it a whole lot, but when he does need it, it really helps him. He can get in there and see what problem another computer is having.

When I'm offsite and there is an HVAC problem, I can remote in and check out what's going on from anywhere. I don't have to be at the college to do it. It saves me driving time and the hassle of having to leave from wherever I'm at. I have actually accessed it while being on vacation and was several hundred miles away from the college.

It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this tool, it involved having to touch the customer's PC, which required me to either talk to somebody on the phone through doing the process or go out to the customer's locations and install it myself.

I can grant permission to my organization so a person must be signed into TeamViewer if they're a member of my organization in order to be able to access that machine. In the event that a customer needs access, I can go ahead and define a policy either at an individual machine level for an individual user that we create, or we could conversely say somebody in the company needs to access all machines, which is great. We can go ahead and add that user to the access policy for all machines, so it is definitely robust like that.

It allows for quick, easy access to our remote sites. It increases our ability to troubleshoot, as needed, at critical times.

In addition, some department managers have people split between sites. For example, part of operations is out here in Olathe, Kansas, and the other part is in Oklahoma. They're able to hold team meetings and present through the TeamViewer meeting sessions. The HR department is also able to hold meetings with the people here and those in other offices.

This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many students keep the program on their desktops so it is easy to remotely connect to their devices.

The solution allows for remote tech support that has the capability for us to see a user's screens. We can do this from anywhere in the world. We don't need to be in the room with a user to help them.

We don't use it in my current workplace. However, I proposed it for consideration in the budget, because of the highly centralised way it works.

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

There are only two of us in the core of the company and we manage about 500 machines based in the UK, mainland Europe, US, Hong Kong, China and South Africa.

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.

We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or end-user situation that pops up. Other competing products, such as LogMeIn and VNC Server, don't offer the same mix of functionality and security.

I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to support remote users.

We have hundreds of remote key users, a lot of whom are non-native English speakers. Using TeamViewer allows my team & I to resolve any issue directly, without having to translate on the phone or by email.

TeamViewer improved my business because I can help my customer directly from here in very less time.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited. 

This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.

I can effectively remotely troubleshoot personnel issues no matter where they are!

It allows for easier after-hour server updates/upgrades without requiring to go on site.

In a Windows environment, you would have to use Terminal Services Server for this.

Users can be easily supported remotely.

Saves travel time.  Wide support of platforms allows for a single solution.

- Quicker and easier to connect to our customers’ PCs to resolve software issues

Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.

We only use it when our default remote viewer is not working. So it serves as a backup.

I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.

It has helped me help users from different sides of the building.