TeamViewer Other Advice

John DeMillion
Director of IT at Chester County Intermediate Unit
Make sure that you're okay with the simultaneous tech licensing. In my environment that works out great but I'm not sure if that's appropriate for all environments. And, if you have macOS Hosts, just understand what you're getting into and carefully map out how you're going to give granular control for Hosts if you have techs that need to control the same Host from different departments/groups. In terms of how many end-users we can support with one tech,TeamViewer is about the same as LogMeIn. TeamViewer did increase efficiency in multiple ways, but at the cost of some significant management headaches because of the multiple issues mentioned above. So it may be pretty much a wash, at least until they fix some of the issues. View full review »
Rich Mayo
Owner at Sensible Solutions Inc.
The biggest lesson that I've learned from using TeamViewer is probably the ROI lesson. I used to work for another company and I ended up buying the client list from them. There was not a lot of remote support happening at the time. In fact, I helped them usher in the remote support era, but they were still very much on a drive-out-to-the-client paradigm. It used to drive the boss crazy when he'd see me sitting in the office a lot. He always thought sitting in the office was a bad thing. Then he looked at the billings and found my billings were way higher than anybody else's. He would ask, "Why are you in the office so much?" The biggest thing is I learned that sometimes there are better paradigms for work. It's more efficient. It's better for the client and it's better for me. If I have a client who has an issue, I could drive out there, answer three questions, drive back, and send them a bill for a minimum one hour on-site and a minimum for travel charges. Or I can remote-in, connect, solve a problem, log off, and they know that they're getting a bill for 15 minutes. It's way better. There are ways to be efficient. Work smarter, not harder. If you're looking to implement TeamViewer, just point to the website and go download it. I install it all on-premise. When I'm working with a client, if they don't have TeamViewer installed, I'll just walk them through very quickly installing TeamViewer on their session and then remotely connect to them, attach, and help them with whatever their problem-du-jour is. My users use it almost exclusively on Windows PCs. I have connected to a Mac probably one or two times in about eight years, and I have connected from my phone to a client twice. Because I'm working on ERP systems that work in the Windows environment, I don't have much cause to jump on to anything other than a Windows PC. The times that I have had to jump onto a Linux machine or a Mac, I found that the interface is consistent and it doesn't present any problems. We have three people using it in the organization. We're a small company. Their roles are report developer, administration, and tech support. I'm the support team. The company is me, my wife, and my sister. My wife does the administration and the billings. She uses TeamViewer to view the connection logs and see what she should be charging. My sister uses it, as our Crystal Reports developer, to upload reports to the client, making sure that things are configured correctly and adjusting reports. She's remotely attaching with no intervention from the client's side. I do everything in between. I will phone the client, connect, do training remotely, remote support. I'll upload programs or do troubleshooting. I also do a blend of "guided," where the client is on the other end and is watching what I'm doing. I also use it after-hours where the client's not involved. It solves both of those things. We're a small organization, but it definitely serves our needs. TeamViewer has matured nicely over the seven or eight upgrades. Now, I just expect them to be doing performance and security. It's got the full feature set that I'm looking for. But computers are complicated ecosystems with tons of challenges, so I just expect that they're going to continue paddling beneath the surface. I don't care if I don't see a lot of extra bells and whistles, I just want to know that it's still secure and fast and doing things the right way. It's feature-rich and easy to use. It's an excellent product. It's a product that is really deeply integrated into our daily workflow. Realistically, is there anything more that I would want from it? It does what it's supposed to do and it does it reliably. It would be unfair not to give it a ten out of ten. View full review »
Link Porterfield
Founding Member at epic.network
Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities. I have some Linux test virtual machines that I do connect to using TeamViewer. In the past, I connected to Android devices, but that functionality is currently missing from Linux. TeamViewer had some negative press a few years back when some people had their accounts breached. TeamViewer was being used by bad actors to commit malicious acts on people's PCs, but that was not TeamViewer's fault. It was bad implementation by users. Despite the fact it wasn't TeamViewer's fault, TeamViewer still went above their obligation and helped make it easier for people to properly secure their accounts. I think they did a great job with that. Increased TeamViewer usage would be hand-in-hand with increasing our customer base, so I both want and need a bigger customer base. Part of my standard support software stack is TeamViewer, so every new customer PC device which is added to the support contract would be one more deployment of a TeamViewer Host. So, I definitely plan to increase TeamViewer deployment. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: November 2019.
382,399 professionals have used our research since 2012.
Dan Wilkening
Network Administrator at Parksite
It is easy to use. It is a no-brainer. The only access is from the IT department to the machines. Users don't utilize anything to remote control their own machines. That's typically an IT function. We really don't need any type of tracking. View full review »
Jason Miller
Application Engineer at AirTies
Test it out and see if it meets your needs. It's awesome. Nothing else compares to it at the same level. Biggest lesson learnt: There are tools available which don't cost too much and can improve productivity. They can make it so you don't have to travel so much. We haven't done any 5G stuff yet. All our stuff is done WiFi locally. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
In terms of performance, TeamViewer doesn't take much of your computer/device resources to run. View full review »
RossCrutchfield
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Try the free version to evaluate. I am sure you will be satisfied. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: November 2019.
382,399 professionals have used our research since 2012.
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