TeamViewer Other Advice

CY
Freelancer at Freelance

I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. 

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JD
Director of IT at Chester County Intermediate Unit

Make sure that you're okay with the simultaneous tech licensing. In my environment that works out great but I'm not sure if that's appropriate for all environments. And, if you have macOS Hosts, just understand what you're getting into and carefully map out how you're going to give granular control for Hosts if you have techs that need to control the same Host from different departments/groups.

In terms of how many end-users we can support with one tech,TeamViewer is about the same as LogMeIn. TeamViewer did increase efficiency in multiple ways, but at the cost of some significant management headaches because of the multiple issues mentioned above.  So it may be pretty much a wash, at least until they fix some of the issues.

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Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees

I'd advise those considering TeamView to follow the instruction manual, and you'll be fine.  

I'd rate the solution nine out of ten. 

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Buyer's Guide
TeamViewer
March 2024
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Sanjay Patankar - PeerSpot reviewer
General Manager at Godrej Infotech Ltd.

I'd recommend the solution to other users and companies. 

I would rate the product seven out of ten. 

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RM
Owner at Sensible Solutions Inc.

The biggest lesson that I've learned from using TeamViewer is probably the ROI lesson. I used to work for another company and I ended up buying the client list from them. There was not a lot of remote support happening at the time. In fact, I helped them usher in the remote support era, but they were still very much on a drive-out-to-the-client paradigm. It used to drive the boss crazy when he'd see me sitting in the office a lot. He always thought sitting in the office was a bad thing. Then he looked at the billings and found my billings were way higher than anybody else's. He would ask, "Why are you in the office so much?" The biggest thing is I learned that sometimes there are better paradigms for work. It's more efficient. It's better for the client and it's better for me. If I have a client who has an issue, I could drive out there, answer three questions, drive back, and send them a bill for a minimum one hour on-site and a minimum for travel charges. Or I can remote-in, connect, solve a problem, log off, and they know that they're getting a bill for 15 minutes. It's way better. There are ways to be efficient. Work smarter, not harder.

If you're looking to implement TeamViewer, just point to the website and go download it.

I install it all on-premise. When I'm working with a client, if they don't have TeamViewer installed, I'll just walk them through very quickly installing TeamViewer on their session and then remotely connect to them, attach, and help them with whatever their problem-du-jour is.

My users use it almost exclusively on Windows PCs. I have connected to a Mac probably one or two times in about eight years, and I have connected from my phone to a client twice. Because I'm working on ERP systems that work in the Windows environment, I don't have much cause to jump on to anything other than a Windows PC. The times that I have had to jump onto a Linux machine or a Mac, I found that the interface is consistent and it doesn't present any problems.

We have three people using it in the organization. We're a small company. Their roles are report developer, administration, and tech support. I'm the support team. The company is me, my wife, and my sister. My wife does the administration and the billings. She uses TeamViewer to view the connection logs and see what she should be charging. My sister uses it, as our Crystal Reports developer, to upload reports to the client, making sure that things are configured correctly and adjusting reports. She's remotely attaching with no intervention from the client's side. I do everything in between. I will phone the client, connect, do training remotely, remote support. I'll upload programs or do troubleshooting. I also do a blend of "guided," where the client is on the other end and is watching what I'm doing. I also use it after-hours where the client's not involved. It solves both of those things. We're a small organization, but it definitely serves our needs.

TeamViewer has matured nicely over the seven or eight upgrades. Now, I just expect them to be doing performance and security. It's got the full feature set that I'm looking for. But computers are complicated ecosystems with tons of challenges, so I just expect that they're going to continue paddling beneath the surface. I don't care if I don't see a lot of extra bells and whistles, I just want to know that it's still secure and fast and doing things the right way.

It's feature-rich and easy to use. It's an excellent product. It's a product that is really deeply integrated into our daily workflow.

Realistically, is there anything more that I would want from it? It does what it's supposed to do and it does it reliably. It would be unfair not to give it a ten out of ten.

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SD
IT Director at a healthcare company with 51-200 employees

Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. 

Set up your platforms where you have it all deployed completely, so people know that it's there and accessible. Give them a heads up that you have the capability. Sell it as a benefit: This is the way we can help you quickly, no matter where you are at. Then, they will realize that they are the winners. Sometimes, you may have to assure them that you are not there to spy on them. Sometimes, people think that if you get on their computers, you're poking at their personal stuff, which isn’t the case. Finally, we train our folks that they need to realize that they should be protective of who can get on their computer. They are in control of their device, but when they need our help, we can be there. They just have to click "Accept" to let us in. Their screen going dark is an indicator/flag to them for when we were on and when we're not. People just want to have that extra edge of privacy, which is important as well.

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Heiko Humpert - PeerSpot reviewer
Quality manager at Viega GmbH & Co. KG

It is a good product. I recommend TeamViewer to others and rate it a nine out of ten.

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DW
Network Administrator at Parksite

It is easy to use. It is a no-brainer.

The only access is from the IT department to the machines. Users don't utilize anything to remote control their own machines. That's typically an IT function.

We really don't need any type of tracking.

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Kotayba Bouzian - PeerSpot reviewer
Founder, VP at Digital Age Blog

We are customers and end-users.

I'm not sure which version of the solution we're using.

I would recommend the solution to others to use. I'd rate it nine out of ten. 

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FF
Technical Support for Commercial Theater Division at a media company with 51-200 employees

It is a great, amazing tool. All companies needs to have it. It's secure, fast, and reliable. 

In the beginning, you need to understand the features, e.g., what a button does. Once you get all of that, it's very easy to use. I'm a heavy consumer of TeamViewer, a sort of professional of it, so I know all the features. But, even for somebody seeing it for the first time, it is very easy to use.

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JU
CFO/COO at swyMed Incorporated

If somebody asks me what I recommend for remote support, I always recommend TeamViewer. If they say, "I use LogMeIn, and I love it," I wouldn't be surprised. I've been a user of LogMeIn's remote support, and it seems like a pretty effective and easy-to-use tool. I'm sure the market is big enough for more than two players, but we're pretty comfortably ensconced with TeamViewer as our solution.

Do it. It's outstanding. It's very simple. We love it.

TeamViewer has a lot of additional features. They do audio and even video chat through TeamViewer. They do patch management, asset control, and all sorts of other things and we've actually thought about some of those other services, but we haven't taken the plunge yet.

We have not integrated TeamViewer with a single sign-on application. We actually use the TeamViewer host as often as we can on our remote devices. The device in the field is always on and always connected, and the people on our side who need to log in and access those devices will use the standard TeamViewer authentication process, which is pretty thorough. It's a username and password and it has a visual Captcha and then, when you register a device, it also emails and says, "Hey, we saw that you just signed in on this device from this location. Is that you?" They know what they're doing.

The idea of using TeamViewer for 5G deployments and smart poles with IoT devices is potentially interesting because we have a lot of Cradlepoint modems out in the field and Cradlepoint has a cloud management console. If it would be possible for us to use TeamViewer to access and manage those devices, that would be interesting because we pay $80 a year per device for the license in the Cradlepoint console.

In terms of end-users of TeamViewer in our company, we only have three ports and we have five or six usernames. There are three or four guys who do most of the work, remoting into various devices and rooting around to see if they can fix something or if there are things that need to be fixed.

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JM
Application Engineer at AirTies

Test it out and see if it meets your needs. 

It's awesome. Nothing else compares to it at the same level.

Biggest lesson learnt: There are tools available which don't cost too much and can improve productivity. They can make it so you don't have to travel so much.

We haven't done any 5G stuff yet. All our stuff is done WiFi locally.

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TB
GIS Developer at a transportation company with 11-50 employees

The biggest thing I've learned from using TeamViewer is that you shouldn't spend a whole lot of time trying to find other products to save a little bit of money, when you already have a product that you know is working great. Don't waste your time. Get the product you know is working well, one you have confidence in and a little bit of experience in. Don't try to cut corners. I spend a lot of time trying to find other products because the company doesn't want to spend a few thousand dollars for just me and one other person, but when the IT person got on, then he was able to get them to use it.

In my opinion, it's the best remote access product on the market. The service is great. The product is great.

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Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

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Mohammad Yasin - PeerSpot reviewer
IT and Procurement Executive at iris communications

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

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MK
Penetration tester at KNBS (Kenya National Bureau of Statistics)

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

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MohammedThousif Ansari - PeerSpot reviewer
Technical Lead at Tata Communications Ltd

I would recommend this solution to other users. I would rate it a ten out of ten. 

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CB
Maintenance Supervisor at Atlanta Metropolitan State College

The solution is definitely a 10 (out of a 10). TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.

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EV
SAP manager at Ankutsan

I'm not sure which version of the solution we're using. 

I'd rate the product nine out of ten. 

I would recommend the solution to others. 

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MartinPotgieter - PeerSpot reviewer
Services Manager at Bytes Systems Integration

I would recommend this solution to others. It is a good solution.

I rate TeamViewer a seven out of ten.

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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees

I am a customer and end-user.

I’m not 100% sure which version of the solution we’re on.

The solution is mostly on-premises. However, we do use it on the cloud as well.

I’d advise users to go for it and try it out. It saves time for IT, allowing them to remote in from wherever they are. They don’t have to come to you. It makes troubleshooting simple.

I would rate the solution an eight out of ten.

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YJ
Global Partner Service Practice at a tech vendor with 10,001+ employees

I rate TeamViewer a nine out of ten.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko

I haven't updated it to the latest version.

Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.

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LP
Founding Member at QPG, Ltd. Co.

Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities.

I have some Linux test virtual machines that I do connect to using TeamViewer. In the past, I connected to Android devices, but that functionality is currently missing from Linux.

TeamViewer had some negative press a few years back when some people had their accounts breached. TeamViewer was being used by bad actors to commit malicious acts on people's PCs, but that was not TeamViewer's fault. It was bad implementation by users. Despite the fact it wasn't TeamViewer's fault, TeamViewer still went above their obligation and helped make it easier for people to properly secure their accounts. I think they did a great job with that.

Increased TeamViewer usage would be hand-in-hand with increasing our customer base, so I both want and need a bigger customer base. Part of my standard support software stack is TeamViewer, so every new customer PC device which is added to the support contract would be one more deployment of a TeamViewer Host. So, I definitely plan to increase TeamViewer deployment.

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GS
Chief Building Inspector at a government with 201-500 employees

My advice would be to have a deep pocket. Other than that, it is a great product.

I would rate TeamViewer a 10 out of 10.

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Mahmoud Mawad - PeerSpot reviewer
IT network admin at GASCO

I rate TeamViewer a ten out of ten.

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Abhay Yashwantrao - PeerSpot reviewer
IT Manager at Searphic Management

TeamViewer has the base option for remote access in the market.

I rate TeamViewer an eight out of ten.

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JamesYa - PeerSpot reviewer
Senior Solutions Architect at Cloud4C Services

My advice to others is this solution is simple to use.

I rate TeamViewer an eight out of ten.

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Rauf Hasanov - PeerSpot reviewer
Group IT Manager at Pmd hospitality

I would rate this solution an eight out of ten. 

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Stephen Achi - PeerSpot reviewer
Security Solution Architect at Structured Energy Systems

Not every solution is 100% and there's always room for improvement. 

I would rate this solution a nine out of ten. 

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Juan Pr - PeerSpot reviewer
IT Professional at NTT Security

I would rate this solution a nine out of ten. 

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DO
Managing Director with 51-200 employees

We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.

I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.

I rate TeamViewer a nine out of ten.

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NT
IT Support Team Leader at CEVA Logistics

I would rate this solution as nine out of ten - it would be a ten if it were less expensive.

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Pol-Balaguer - PeerSpot reviewer
VS at Netplay Inc

I’d rate the solution nine out of ten.

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MM
Regional Manager at AKC Enterprise Ltd

I rate TeamViewer an eight out of ten.

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TA
Windows Server Administrator

The product is simple to set up and install and use.

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LB
Manager

I would rate this solution at nine on a scale from one to ten.

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Alexandru Volosencu - PeerSpot reviewer
Software Test Engineer at a tech services company with 1,001-5,000 employees

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer an eight out of ten.

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Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd

I would recommend the solution to others. I’ve used it a lot and found it to be helpful.

I’d rate it eight out of ten.

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it_user560283 - PeerSpot reviewer
Engineering Aide at a government with 1,001-5,000 employees

Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.

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Gourav Suri - PeerSpot reviewer
Architect Lead at a tech vendor with 1,001-5,000 employees

I'd recommedn the solution to others. 

I'd rate the solution eight out of ten. I found it pretty useful.

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SM
IT Supervisor at a financial services firm with 1-10 employees

The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

I rate TeamViewer a nine out of ten.

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DP
IT Support Executive at a healthcare company with 51-200 employees

We are using the latest version of the solution at this time.

Overall, on a scale from one to ten, I would rate the solution at an eight. We've been very happy with the solution over a number of years. It's always been helpful.

I would recommend the solution, however, I'd be happier with the product overall if they could lower their prices.

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it_user285243 - PeerSpot reviewer
Network Technician at a maritime company with 10,001+ employees

Talk to the sales person and ask all the questions you have. Make sure it is the right solution for you before you strike a deal.

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KK
ITFlow at It Support

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.

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it_user139257 - PeerSpot reviewer
Director at Morpheus Technologies Ltd

Test it first and determine whether it’s the right technical product for your company, then evaluate your cost options and if they agree, go for it.

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FA
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees

I rate TeamViewer a nine out of ten.

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YA
Network Engineer at Saudi Customs

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.

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TS
Sponsorship at World Vision Zimbabwe

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.

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it_user493536 - PeerSpot reviewer
IT Operations Manager at a real estate/law firm with 501-1,000 employees

I'd say consider TeamViewer if your company has several geographically separate branch offices. If you're primarily supporting systems in a single building, I think more cost-effective solutions are available. But of course, go with what works best for your given network setup.

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WK
Head of Information Security at K2 Baseline Sdn Bhd

I would recommend this solution to others.

If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

I rate TeamViewer an eight out of ten.

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GS
Project Manager at SOLUZIONE SRL

I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

I rate TeamViewer an eight out of ten.

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KY
ROV Technical Superintendent at a energy/utilities company with 1-10 employees

My advice is to try it for free first.

For security reasons, we do not have an IT department that connects to the main IT infrastructure in our parent companies. So we have to come up with our own solutions at minimal costs.

At the moment, I only have three close colleagues using it in my organization. They are all on the technical side. We discuss engineering solutions and procedures during our meetings.

I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down.

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it_user723996 - PeerSpot reviewer
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees

Try the free version to evaluate. I am sure you will be satisfied.

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Teodora Naydenova - PeerSpot reviewer
Head of Repair Sector at a tech services company with 201-500 employees

I would rate this solution as a ten out of ten. 

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US
Senior Manager, Information Technology at a university with 201-500 employees

I would recommend this solution to others.

I rate TeamViewer an eight out of ten.

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Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

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KR
Unemployed

If you're going to go with TeamViewer, I would recommend going all-in on their suite of tools instead of trying to do a hybrid model because you always get into trouble with hybrid models for collaboration tools. I believe that integration is the key. The fewer tools you have out there, the less you have to support. Your infrastructure is also less complicated.

I would rate TeamViewer a seven out of ten.

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it_user450447 - PeerSpot reviewer
Web Administrator at a sports company with 51-200 employees

Depending on usage, one thing to watch for is the shared clipboard feature. It is nice to have the ability to share the clipboard between machines. However, it also shares it among all the users connected to the same machines. So, in our case, we’d have 4-8 different users connected randomly to different machines. And the clipboards would sometime transfer from user to another. So something that was copied from one user was pasted into another user’s work (can be both frustrating and comical at times).

It is possible to lose connectivity due to external issues, so that might be something to consider.

As with all RDP clients and the functions that they provide, pay close attention to application security parameters, as well as security on the machines themselves. You are opening a direct line of communication to your machines, so tread carefully.

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it_user293568 - PeerSpot reviewer
Project Manager - IT Infrastructure team at a pharma/biotech company with 1,001-5,000 employees

Try it on your personal PC as a personal free licence first.

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Shaamil Ashraff - PeerSpot reviewer
Architect - Database Administration at Mitra Innovation

Clients ask me to connect on TeamViewer, but it's not my preferred tool.

On a scale from one to ten, I would give TeamViewer an eight.

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it_user457899 - PeerSpot reviewer
IT Admin at a healthcare company with 501-1,000 employees

I would note that if you're working for/from an enterprise standpoint, two imperatives would be to ensure all clients are running the same version. My other advice would be to assign an individual to maintain the "alias" names of all connected systems and/or groups. In the past I have frequently had to go into properties and modify the information. Similarly, I've had issue connecting to users as that information wasn't updated and it slowdowns work if you then have to resolve this first.

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it_user215685 - PeerSpot reviewer
Regional IT at a maritime company with 501-1,000 employees

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.

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SL
Associate Engineer - Network & Security at Connex Information Technologies

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

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AN
System Engineer at a tech services company with 201-500 employees

I rate TeamViewer a ten out of ten.

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it_user560280 - PeerSpot reviewer
Technical Support Specialist at a tech company with 501-1,000 employees

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

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it_user373110 - PeerSpot reviewer
IT Support and Development at a local government with 51-200 employees

From a cost perspective, it's a great buy.

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it_user305868 - PeerSpot reviewer
Computer Repair at a non-profit with 51-200 employees

For both personal and commercial use, if you are looking for ease of use and flexibility, TeamViewer is a good choice.

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EN
Co-founder & Digital Transformation Officer at a energy/utilities company with 1,001-5,000 employees

Go ahead, it’s the best of all the remote access software products.

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it_user70725 - PeerSpot reviewer
CEO with 51-200 employees

Get the license that suits your needs and causes the least conflict with their clients when new versions are released.

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CE
IT Network Engineer at a maritime company with 201-500 employees

I would rate this solution a 6 out of 10.

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AS
Account Manager, Cybersecurity at a tech services company with 11-50 employees

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer a nine out of ten.

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it_user493527 - PeerSpot reviewer
Business Analyst at a tech company with 501-1,000 employees

It's a good product.

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it_user457308 - PeerSpot reviewer
IT Manager at a recruiting/HR firm with 51-200 employees

Do it, but try the free basic version first.

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it_user494841 - PeerSpot reviewer
Technical Service Analyst at a financial services firm with 1,001-5,000 employees

I would happily recommend this product for both personal and commercial reasons because of its price and also because of its ease of use.

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Buyer's Guide
TeamViewer
March 2024
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.