TeamViewer Previous Solutions

CFO/COO at swyMed Incorporated
We actually initially started using it because we're based on the east coast in Boston and Washington, D.C. and we had a client in Chicago who had our software on a number of devices. He wanted those computers to be someone else's problem, namely our problem. He asked us to have some sort of solution in place so that we could quickly visit the computer, check that everything was working, upload Windows updates, upload software updates for our software — whatever was needed to make sure that they were happy and healthy, including rebooting them from time to time. That's how we started with TeamViewer. Since then, more and more machines have been added to the list; some with this client and some with other clients. We found it so easy with that first client that we wondered why in the world we weren't using it with everybody else. View full review »
John DeMillion
Director of IT at Chester County Intermediate Unit
We came to TeamViewer from LogMeIn and, before that, we had an older product called Timbuktu. LogMeIn's main issue that caused us to switch was that the Hosts would just randomly turn themselves off: the icon would grey out and the LogMeIn Control Panel would show that the Host was off. This of course disabled access to Hosts in a random and widespread manner, and troubleshooting with LogMeIn Support over the period of a year resulted in no fixes or workarounds, and it was causing enormous problems in our environment. LogMeIn also did not allow multiple controllers on a Host, had no file-transfer capabilities (in the affordable "LogMeIn Central" version that we licensed), was licensed based on the number of devices, and had annoyances with Control/Command-Tab mapping from Controller to Host. These weren't showstoppers, but they helped to push us elsewhere. View full review »
Rich Mayo
Owner at Sensible Solutions Inc.
Very briefly, in the first three weeks of the business, there was another tool that I used. Then I used TeamViewer and I've never stopped. I can't remember what that other tool was called. It was more of a standalone kind of product. It was cheaper than TeamViewer. I switched because TeamViewer was robust. I also felt safer. I was going to be installing the program at clients' places and I didn't want to introduce anything that might be difficult. It is easy to use for clients. Although I've got it installed on my network of eight or nine machines, I have connections to hundreds and hundreds of other computers — some 500 other computers at my clients. I wanted to make sure I was installing something that was not taking up too much memory on their machines, that was stable and secure. I didn't want something that was at all suspect. I wanted solid and robust. View full review »
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.
Link Porterfield
Founding Member at
I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is what made me aware of TeamViewer and made me discover firsthand that it was a great solution. I didn't replace another service. While I have used other technologies in the past, like VNC, they don't do exactly what TeamViewer does. If you wanted to use VNC remotely, you'd need to get your traffic through the firewall and take care of securing or encrypting that traffic yourself. Thus, it is not really in the same league of software. You have to bring your own security. With TeamViewer, you are encrypted out-of-the-box. View full review »
Dan Wilkening
Network Administrator at Parksite
We had another software that we used for a while called Virtual Network Connection (VNC), which allowed us to access machines. The problem with that solution was that it had to be on a VPN connection. They had to be connected to our network, so it was a lot more difficult to be able to get on their machines. For those machines, we added TeamViewer. Now, every time that they boot up the users' machines, it launches if they are on the Internet. It connects, and I can see whose machines are on and whose aren't. The VPN solution was through Bell Labs at one time and has been around a long long time. It was a free solution that you just download off the Internet, if you want to. While it works okay, it's not the greatest. The problem with it is that you still need a VPN connection to our network for it to work. Because it is point-to-point, it won't go through the Internet. With TeamViewer, if the machine is on the Internet, it doesn't matter where on the globe the device is, it works. With the VNC software, you have to connect back to our network on a private connection, otherwise it wouldn't work. The VNC solution was cumbersome to use. TeamViewer is so much easier. View full review »
Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company with 51-200 employees
I used other solutions in the past, i.e., LogMeIn. At a certain point, we switched from LogMeIn to TeamViewer because LogMeIn was limited at 500 users. View full review »
IT Director at a healthcare company with 51-200 employees
At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users, they had to connect to the VPN before actually remote connecting to their machine. So, switching to TeamViewer from Dameware was a big change for him because it didn't require VPN. Eventually, someone turned us (my current company) onto TeamViewer. We have been pleased with them ever since. View full review »
Maintenance Supervisor at Atlanta Metropolitan State College
LogMeIn and ShareConnect were the only two solutions that we have previously used. Then, somebody told us about TeamViewer. We looked at it. We did a trial run with TeamViewer. We liked it, so we started engaging with them about the cost and everything else. View full review »
Windows Server Administrator
We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance. View full review »
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else. View full review »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose. View full review »
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.