We came to TeamViewer from LogMeIn and, before that, we had an older product called Timbuktu. 

LogMeIn's main issue that caused us to switch was that the Hosts would just randomly turn themselves off:  the icon would grey out and the LogMeIn Control Panel would show that the Host was off.  This of course disabled access to Hosts in a random and widespread manner, and troubleshooting with LogMeIn Support over the period of a year resulted in no fixes or workarounds, and it was causing enormous problems in our environment.

LogMeIn also did not allow multiple controllers on a Host, had no file-transfer capabilities (in the affordable "LogMeIn Central" version that we licensed), was licensed based on the number of devices, and had annoyances with Control/Command-Tab mapping from Controller to Host.  These weren't showstoppers, but they helped to push us elsewhere.

I've also used Microsoft Teams. 

We did not previously use a different solution. 

Very briefly, in the first three weeks of the business, there was another tool that I used. Then I used TeamViewer and I've never stopped. I can't remember what that other tool was called. It was more of a standalone kind of product. It was cheaper than TeamViewer.

I switched because TeamViewer was robust. I also felt safer. I was going to be installing the program at clients' places and I didn't want to introduce anything that might be difficult. It is easy to use for clients. Although I've got it installed on my network of eight or nine machines, I have connections to hundreds and hundreds of other computers — some 500 other computers at my clients. I wanted to make sure I was installing something that was not taking up too much memory on their machines, that was stable and secure. I didn't want something that was at all suspect. I wanted solid and robust.

At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users, they had to connect to the VPN before actually remote connecting to their machine. So, switching to TeamViewer from Dameware was a big change for him because it didn't require VPN. Eventually, someone turned us (my current company) onto TeamViewer. We have been pleased with them ever since.

We had another software that we used for a while called Virtual Network Connection (VNC), which allowed us to access machines. The problem with that solution was that it had to be on a VPN connection. They had to be connected to our network, so it was a lot more difficult to be able to get on their machines. For those machines, we added TeamViewer. Now, every time that they boot up the users' machines, it launches if they are on the Internet. It connects, and I can see whose machines are on and whose aren't.

The VPN solution was through Bell Labs at one time and has been around a long long time. It was a free solution that you just download off the Internet, if you want to. While it works okay, it's not the greatest. The problem with it is that you still need a VPN connection to our network for it to work. Because it is point-to-point, it won't go through the Internet. With TeamViewer, if the machine is on the Internet, it doesn't matter where on the globe the device is, it works. With the VNC software, you have to connect back to our network on a private connection, otherwise it wouldn't work.

The VNC solution was cumbersome to use. TeamViewer is so much easier.

We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

In general, we mostly work with Zoom, unless we have to control the client's computer. 

I used other solutions in the past, i.e., LogMeIn. At a certain point, we switched from LogMeIn to TeamViewer because LogMeIn was limited at 500 users.

We actually initially started using it because we're based on the east coast in Boston and Washington, D.C. and we had a client in Chicago who had our software on a number of devices. He wanted those computers to be someone else's problem, namely our problem. He asked us to have some sort of solution in place so that we could quickly visit the computer, check that everything was working, upload Windows updates, upload software updates for our software — whatever was needed to make sure that they were happy and healthy, including rebooting them from time to time. That's how we started with TeamViewer. Since then, more and more machines have been added to the list; some with this client and some with other clients. We found it so easy with that first client that we wondered why in the world we weren't using it with everybody else.

I previously used the Microsoft Windows Remote Desktop application, but it's complicated to use. The setup and configuration of the solution are difficult, you need the client to have some technical knowledge to be able to use it. TeamViewer was better.

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

LogMeIn and ShareConnect were the only two solutions that we have previously used. Then, somebody told us about TeamViewer. We looked at it. We did a trial run with TeamViewer. We liked it, so we started engaging with them about the cost and everything else. 

Sometimes we use AnyDesk. However, it gets disconnected suddenly. TeamViewer is very good. It doesn't happen. 

I use VMware Workspace ONE in parallel with TeamViewer.

We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is what made me aware of TeamViewer and made me discover firsthand that it was a great solution. 

I didn't replace another service. While I have used other technologies in the past, like VNC, they don't do exactly what TeamViewer does. If you wanted to use VNC remotely, you'd need to get your traffic through the firewall and take care of securing or encrypting that traffic yourself. Thus, it is not really in the same league of software. You have to bring your own security. With TeamViewer, you are encrypted out-of-the-box.

I previously used AnyDesk software.

Before TeamViewer, they had Blizz. I was using Blizz.

I have used previously Microsoft Quick Assist, and it was very fast and has high availability. I preferred it to TeamViewer because you don't need to download anything separately, it comes with Microsoft Windows, you can access it quickly, and it's encrypted so you can easily access those without having security concerns.

I have not used other solutions other than TeamViewer.

We tried the other remote access tools like AnyDesk. We switched due to a management decision. We looked at enterprise options and user manageability. We wanted to monitor our licenses and also the usage we have. AnyDesk worked fast. However, sometimes the video quality is bad.

We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance.

I stopped using SmartBear, and TestComplete Mobile a year ago. That was a requirement at the company where I now work. I am currently assigned to another project and don't use TestComplete.

I am familiar with GitLab, but with limited experience. I don't have much experience with GitLab. I last worked with GitLab six months ago.

I am currently using some companies in specific test tools. We are developing some test tools at the company where I work, and this was one of them. In the past, I used Selenium mostly for web applications and some other dedicated desktop test tools, but that was also in the past.

I worked with SeleniumHQ a few years ago. Now I only work with dedicated test tools.

In this company, I only wrote a few JavaScript tests.

I have used a virtual machine in the past, but that is different from TeamViewer. I don't recall using another solution before TeamViewer.

I have not used anything else. I've only used this product.

I have previously used Microsoft Windows built-in remote desktop.

I have previously used TightVNC and UltraVNC. UltraVNC was one of my favorites. Most of the free open-source products are quite good.

It’s the other way around now: We have a different solution and we want to switch to TeamViewer.

We previously used many solutions, such as VNC Viewer, and had so many issues, as the software was never designed to be so dynamic and was resource hungry.

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

I've used several flavors of VNC apps in the past. They were OK, but it took work to make them secure out of the box (insofar as a VNC solution can be secure). I've used LogMeIn before also, but it didn't provide the same level of functionality and versatility as TeamViewer. Plus, it had trouble traversing some firewall solutions.

I have not used other solutions previously.

We previously used LogMeIn. We switched to TeamViewer because of costs.

We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else.

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

We used Anydesk in parallel with TeamViewer.

I use Anydesk and TeamViewer in parallel. Some people use one and some the other.

I have used several different variations of RDP from pcAnywhere to straight Windows RDP. TeamViewer is very easy to set up, use, and instruct others to get running, which is great for support. Very little if any fiddling with firewall rules is needed, so that’s a real plus.

I had used other remote options such as WebEx, LogMeIn, RDP sessions, etc., but none of them offered the range of features and reliability of TeamViewer.

I have used/tried most of the existing remote access solutions. It was an ongoing search between software and services. After too many problem with a product, I searched for other solutions.

I have previously worked with RescueMe, formerly LogMeIn and Bogmar. I believe that this is the only utility that allows chat, file transfer, "screenswapping", remoting in, and inviting attendees to a meeting.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

We used Terminal Services Server, which is obviously expensive.

I’m using two solutions due to company policies.

I previously used VNC and pcAnywhere. They are obsolete; had to configure firewalls and ports.

We use both TeamViewer and AnyDesk. I prefer TeamViewer because it is fast and easy to manipulate.

I have not used a different solution before.

I used to use LogMeIn but it seemed cumbersome and slow.

I did not previously use a different solution.