TeamViewer Pricing and License Cost

John DeMillion
Director of IT at Chester County Intermediate Unit
TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to keep the device list maintained. If we got rid of a device and we didn't remove LogMeIn properly, the device would remain in our LogMeIn Central account and use a license. That's not a problem with TeamViewer's licensing, plus you can have as many techs as you want, but it monitors their simultaneous remote control usage with Hosts. It can be a little tricky in the sense that you have to plan for the maximum simultaneous usage during busy times, and initially I didn't purchase enough licenses, but when we started hitting the limit, TeamViewer detected that and sent emails notifying us, then our sales rep very quickly added another license (allowing us to pay later via purchase order) to get us back in business. In our environment, TeamViewer turns out to be less expensive than LogMeIn, at least so far. We’re currently saving about 30 percent on licensing costs, and we don’t have to worry about maintaining/pruning the list of machines in the LogMeIn. TeamViewer's automatic emails telling us that we've hit the simultaneous limit includes stats on how many times it has happened recently, which helps in deciding whether to purchase an additional license. This type of licensing does have a downside: with LogMeIn, my staff were accused to controlling a client or a server and staying connected as needed, sometimes for hours if they were doing maintenance on a server or assisting a user with an intermittent issue. But with TeamViewer, that chews up a simultaneous-use license and drives additional licensing costs, so we all have to remember to disconnect from Hosts. View full review »
Link Porterfield
Founding Member at epic.network
The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier. View full review »
Dan Wilkening
Network Administrator at Parksite
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money. A rough estimate of our user cost is $500 per user annually. It is very cheap. About a year ago today, an add-on channel was $232 dollars, but that was pro-rated because it was at the end of the month. The only issue that I ever did have with it, and this was quite awhile back, was we were trying to get one of our licenses applied to a user. Because it was a user who had a license and we had previously removed it, then we wanted to give it back to them, and for some reason TeamViewer kept saying that the user already existed. We were like, "Well, no, that person left, and now, they are back again. " However, we threw them an email, and they fixed it. They said, “Try it now,” and it worked. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: September 2019.
366,090 professionals have used our research since 2012.
Jason Miller
Application Engineer at AirTies
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. We tell people not to license TeamViewer internally, but they can download it. The product is not quite organized for distribution. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
TeamViewer is affordable and also features a limited free version to test it out. View full review »
RossCrutchfield
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: September 2019.
366,090 professionals have used our research since 2012.
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