TeamViewer Remote Management Primary Use Case

CG
AWS / Big Data Engineer at Waste Management, Inc.

It can be used for many web application deployments. For us, it is mainly used for running our web applications on the cloud or any other hosting services.

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Babawale Awojinrin - PeerSpot reviewer
IT Operations Manager at Healthplus limited

This functionality proves valuable, especially in scenarios like remote monitoring. TeamViewer Remote Management oversees resources which is crucial to monitor system crashes or excessive loads for users. This monitoring can seamlessly occur with TeamViewer. Moreover, it can manage multiple locations efficiently. For instance, in my organization, we have two affiliated companies, and we've organized them into groups within TeamViewer.

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MuhammadFurqan - PeerSpot reviewer
Senior consaltant at System Limited

We use different features of this solution for different customers, so there are many use cases. TeamViewer is widely used so we implement it across numerous projects. 

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Buyer's Guide
TeamViewer Remote Management
March 2024
Learn what your peers think about TeamViewer Remote Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,415 professionals have used our research since 2012.
Umesh Vashisht - PeerSpot reviewer
SEO at Anand Group India

We use TeamViewer Remote Management for Team meetings and document sharing.

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AA
Group IT Manager at Direct Remit Limited

We use the product to connect to our agents’ PCs. Sometimes if the agents face any issues, our support team would connect to the agents’ PCs and try to resolve it. The product helps us understand the problem faced by the agents.

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DG
IT Analyst at Qfba

TeamViewer Remote Management probably has one of the best setups in terms of screen sharing, which I experience when I have to support my parents back home. The solution comes with screen sharing by default.

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Taha Khaleel - PeerSpot reviewer
Chief Operations Officer at PRO-VISION

In my previous company, I was a project manager, and whenever we needed some remote IT support to fix certain problems in our PCs, we preferred TeamViewer Remote Management.

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SB
Account Manager at a tech services company with 10,001+ employees

We use TeamViewer Remote Management for remote access. 

If you have a problem with your computer, you can use remote access to resolve it. These are the circumstances, that we use TeamViewer Remote Management.

We get very little, which is used by our internal teams, our IT teams. We don't use it for anything else. It's only office workers.

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RW
Software Analyst at Altron

I use this solution for remote server installations and troubleshooting. I run it on our side, and the customer runs it on their side and gives us the ID and password. Then I log on, and I'm on the server that I need to set up or the machine that I need to troubleshoot.

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VT
Senior ICT Consultant/Project Manager at Qualisys

We can use TeamViewer to access a distant server if we need to, or a distant computer.

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Jawad Riaz Ahmed - PeerSpot reviewer
Manager Networks at Future Point Technologies

I work for a system integrator, dealing with multiple clients. TeamViewer allows us to remotely access their desktops to address configuration or device-related issues.

We also use it for hosting meetings and offering technical support, guiding clients through different configuration procedures.

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DG
IT Network & System Administrator at Al asab

In my company, the use case for TeamViewer Remote Management is for remote support only.

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CO
Architect at Fayat SA

We use the product to communicate. 

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GS
Project Manager at SOLUZIONE SRL

In my company, we use TeamViewer Remote Management to provide assistance to our company's clients when they open tickets before contacting us for help. We then use TeamViewer Remote Management to connect with our clients.

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Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS

We primarily use the solution for remote monitoring and helping clients. 

If you need to get direct access to a customer's machine, we can make a direct connection using this solution. We can connect developers and engineers at the site for easy remote troubleshooting. We have customer support as well and can connect to clients directly using this or AnyDesk.

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AR
Works at a financial services firm with 51-200 employees

TeamViewer Remote Management has virtualized our in-place meeting. 

It primarily serves to facilitate the Zoom meeting for my board members.

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MR
Senior Manager - Software Development at East Coast Technologies

We use TeamViewer Remote Management to troubleshoot any technical issues our team encounters remotely.

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BC
Junior Manager at TVS SRICHAKRA LTD.

We use the solution to set up a remote desktop connection and work from home.

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NA
Operations Supervisor at a comms service provider with 51-200 employees

Primarily, we use it to connect to our workstations and servers and also to maintain connections with some of our customers' servers.

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PT
IT software provider at Swift IT

I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them. 

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ZM
Systems Intern at a insurance company with 501-1,000 employees

We use it to connect with remote clients who are not on the VPN. We are using TeamViewer 10, which is fairly old.

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MK
Penetration tester at EITS

It is mainly used to solve issues remotely. Yeah. So, it provides, in summary, remote assistance, enabling me to connect to another person's device and provide support.

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Tony Ayabam - PeerSpot reviewer
CEO at Infohob

I use the solution for remote support. We can have access to features remotely. We can configure Microsoft Outlook and do some software updates.

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AA
IT Manager at a non-profit with 11-50 employees

We primarily use the solution for remote user support. We have users across the country, in every city. We give them support through this tool. If they need help, we connect and help them. That's the service that we bring to our customers.

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AA
Technical manager at SAFE-SAS

We primarily use the solution for remote access. It is for supporting my customers remotely.

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JG
Principal Owner at a consultancy with self employed

We primarily use the solution for the whole company's remote monitoring queue.

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SU
Senior Administrator at a computer software company with 10,001+ employees

TeamViewer Remote Management is only used for end-user support. If any end-user requires live troubleshooting on their devices, we use this tool. Our usage has been limited.

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US
Senior Manager, Information Technology at a university with 201-500 employees

We use this solution to connect to users. We have it in case users need some help handling software issues or installing the software. 

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SL
Information Technology Technician Level 1 at a tech services company with 11-50 employees

I use TeamViewer Remote Management every day. We use it remotely to log into someone's computer to assist with things like printer installations, to check on any problems or messages they may have, and fix the problem.

To login into the customer's computer, they give me their ID number, the password, and code and I log into their computer to see the configuration and the reparation.

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AS
Data center sales at PT Sapta Tunas Teknologi

If I want to access software or a PC in my office. When I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely.

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EA
Head of Tourism Development at a tech services company with 51-200 employees

We primarily use TeamViewer for meetings and sometimes, for IT to support us when there are issues with our laptop.

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Buyer's Guide
TeamViewer Remote Management
March 2024
Learn what your peers think about TeamViewer Remote Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,415 professionals have used our research since 2012.