The price for the license could be improved, as well as the setup could be easier.

In the current version I use, there appears to be a limitation. When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy. In earlier versions with the previous interface, users could copy the chat details to use elsewhere. For example, if I requested specific information from the person in front of the system, I could copy and paste those details. However, this capability is absent in the new interface.

The solution’s stability could be improved.

The solution is a little expensive. It could be made more cost-effective.

I am not too well convinced with the audio part of the solution. However, I am unsure if the solution's audio issues are on both sides. I am sure the audio doesn't function well in the solution, so I feel it lacks the ability to connect to audio. The audio part of the solution needs improvement.

One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution. The solution should offer backward version compatibility to allow for a seamless connection. When someone looks for a quick solution to fix the issues in the product, it takes time to download the updated version and install it in your system. The solution's online version is a bit difficult to use as the one we used is the downloadable version of the product for Windows. I haven't used the solution's macOS version.

It could be more secure.

The main issue with the solution is the stability problem arising from network issues. I would like to see TeamViewer Remote Management work even under the worst network situation.

I would like to see better pricing, more customization, and increased automation.

TeamViewer is okay, but there are some challenges with compatibility. You can get the free commercial edition or the enterprise license edition and it sort of limits you between levels of operating systems. For example, if you're using it on a server from Windows 10, the solution will start complaining if on the one end you're using a commercial edition and the other end you're using the enterprise license. That is kind of irritating and it puts analysts off from using it.

I'm located in Cape Town and say I have a customer in Ethiopia and I need to use TeamViewer to do troubleshooting. The customer starts up their TeamViewer in Ethiopia, I start up my TeamViewer, and I can see the servers, fix them, or go into their database.

Now, imagine they have the free edition of TeamViewer and I have the commercial edition. If the product were scalable, I would be able to grow and change the license and things would keep on working. However, as it is right now, the solution won't work and it's going to disconnect me every five or ten minutes because we do not have the same type of license.

With AnyDesk, you don't have those compatibility problems. It just works smoother, and there's less interruptions and disconnections. When the customer is happy to use AnyDesk, I use AnyDesk. We cover about 20+ countries across the African continent and islands in the Indian Ocean, and the majority of them prefer AnyDesk. Some of them don't know about it at first, but once we tell them about it they try it and dump TeamViewer from there and just continue using AnyDesk.

If there were a way for users to do access reporting, that would be an ideal addition to the product. It needs better reporting. 

I've noticed that certain applications tend to experience frequent lag during screen sharing, especially terminal-related ones.

Additionally, there are instances where visibility becomes blurred.

In future releases, there should be a deployment feature available. If I need to deploy it remotely, I have to manually guide the person through the setup, which can be problematic as not all customers are tech-savvy.

The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility.

The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement.

I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has.

I want TeamViewer Remote Management to incorporate more integrations. 

VPN connection is an area with shortcomings that need improvement in the solution.

I'm not sure if the security is ideal. They could work to improve it. I've heard that it does not meet the compliance for use in the financial industry within our region. Here, central banks advise all the financial services and banks to use the remote monitoring tool which meets their compliance parameters, and this product does not do that. It's not allowed to use in banking environments.

While I have not personally experienced this problem, a friend of mine did have an attack issue with TeamViewer connectivity. The connectivity could improve.

There could be stable connectivity for the product’s current technology. The application gets disconnected sometimes. It needs to be flexible to utilize the high bandwidth.

Using the solution’s remote connection causes some lagging issues.

The solution’s stability could be improved.

Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users. So licensing is an area that could be improved in the future.

AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more. 

The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.

There should be more frequent updates.

There should be an enterprise version of the solution. The enterprise version should not only be hosted in the cloud but also within the server of an organization.

The licensing model is restrictive. Even when you have already a license, you connect from other devices and it is kind of complicated to use the tool. They could be flexible a little more with the licensing model. Even if you have a license, it's hard to use it.

The solution is a bit expensive. It could be cheaper.

They are doing many updates all the time. I don't like having so many updates. 

Integration with other tools would be great. That would always be a bonus. 

The security of the solution could be more secure.

Maybe TeamViewer could be improved with more scalability. 

Sometimes you need more services and need to buy more, depending on if you need it short term or long term.

One feature to add would be a mobile remote feature.

The security could be improved.