TeamViewer Valuable Features

JeffreyUrdan
CFO/COO at swyMed Incorporated
Remote desktop control is what we use in TeamViewer for 99.999 percent of what we do. We occasionally use the integrated text chat. There are circumstances we've seen where certain applications don't respond because they've got some sort of security built into them so that a remote user isn't able to control them. We can log in with TeamViewer, view the screen, and then leave instructions in the text chat that say, "Okay, please do this. Now, please do this. Now, please do that." We can actually guide the client through what they need to do, even for applications that don't allow a remote-control user to modify them. The other thing that we're beginning to use more is the feature where, at the end of each session, you can type a quick note as to why you were logging in to that device. We've started putting in notes saying things like, "I went in to update Windows software," or, "I went in to fix a bug," or, "I went in to update our own software." We have not gone to the next step of reporting on, analyzing, reviewing, or using those comments as a way to drive additional follow-up. But it does at least give us the first step so that if somebody says, "Hey, why were you in my machine?" we can produce documentation that says why. The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things. That's been pretty helpful in dealing with some of our clients who have more "buttoned-up" security. They're able to say: "These two people have access to the devices." We have designated support people for that client who can go into their device and nobody else can even see that the device exists. That's really helpful. The remote connection process is totally simple. It's as easy as it comes. We do install the software on field devices, but we also have TeamViewer's widget on our website. So, if you go to the support page on our website, you can click a link and download a white-labeled TeamViewer app that pops up and gives you a service key that you can fill in. That's an interesting tool. It makes it easier for customers who are not one of our owned assets to quickly download and light up a TeamViewer session so that we can help them with software configuration updates. Sometimes it's not even things that are our problem, but they don't know who else to call, so they call us. View full review »
John DeMillion
Director of IT at Chester County Intermediate Unit
TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines. TeamViewer is very fast, with very high fidelity and visual quality, in both high- and low-bandwidth situations, far better than our experience with LogMeIn. TeamViewer's support for multiple Controllers on a Host is very convenient, allowing multiple techs to collaborate to help an end-user or to look at a server. With LogMeIn, additional techs attempting to control a Host would either just mysteriously not be able to connect (there was no message or other indicator that the Host was already being controlled by someone else), or they would accidentally kick off the first Controller on the Host, which was inefficient and confusing. Mass-deployment options for Hosts are excellent, making it easy to mass deploy on both macOS and Windows, and you can pre-configure the Hosts with settings and custom branding as needed. Having said that, the experience with individual installations is nowhere as slick as LogMeIn, however: installing TeamViewer manually and getting everything configured is much more annoying and time-consuming than LogMeIn. TeamViewer's file-transfer features are useful and comprehensive, with two options: 1) a drag-and-drop transfer mechanism for small files, and 2) a full-fledged file-transfer dialog that allows file tree browsing on both the Host and Controller. TeamViewer is also free to try for personal use; as a result of that, myself and many of my staff were already familiar with the product from our experience supporting friends and family. That feature directly led to us being able to test TeamViewer extensively in everyday use, and as we looked for alternatives to LogMeIn, our familiarity with TeamViewer from personal use helped. LogMeIn previously offered the same free personal-use license but they discontinued that offering, which in my opinion was a very shortsighted move...and one that made me appreciate TeamViewer even more. View full review »
Rich Mayo
Owner at Sensible Solutions Inc.
Every now and then I will do remote training with it. Those features are quite good. Overall, it's pretty simple and pretty straightforward, and that's one of the things that I like about it. It's also fairly light on the client's end because, most of the time, when I'm phoning a client, they're not technically strong at all. They need something that's just absolutely dead-simple to install. That's one of the reasons why I went with TeamViewer over some of the other technologies I was looking at. Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation? People are phoning because they're already panicked about something to do with technology. If I have something else that's technologically challenging that they have to do before I can help them, that exacerbates the situation rather than helping it. TeamViewer is just a dead-solid, easy answer. TeamViewer also has great support for multi-monitor. I can have a whack of connections open at the same time. View full review »
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Link Porterfield
Founding Member at epic.network
It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works properly on the operating system that I prefer is great. I like to use the remote file transfer on occasion, but the remote desktop access is my number one most used feature. It has good multi-tenant support. As an IT service provider, it has the configuration options required to make it work well across multiple customers, as it is highly configurable. Its branding has been valuable for me. View full review »
Dan Wilkening
Network Administrator at Parksite
It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that TeamViewer is installed on. So, I have all the IDs, etc. This makes it easy for me to get to their machines. This saves a ton of time. A guy can call me, who is out on the road, and say, “Hey, I left my machine on, and it is at home. Can you go in and..." either install software or fix something, because something is not working right, etc. Then, I can remote into his machine and fix stuff, before he even gets home. This rather than try to walk him through fixing something, which isn't always the easiest. So, I can jump on and fix something in five minutes, which would probably take an hour normally. You don't need to be an IT professional to use it. View full review »
Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company with 51-200 employees
The biggest advantage of TeamViewer is the way you can send files. For example, if you need to program something or exchange pictures, it's not that easy to to send a document to a secure network, like Boeing or a military company. Sometimes, sites even block all the Internet and you need to do everything by telephone. With TeamViewer, the main advantage is you can send files and documents easily. Another thing is you have sound, in the sense, you can hear. For example, we are playing short trailers, and you can hear it on the distant computer. This is useful to see if the sound is working. We will play trailers and see the image, but the customer will sometimes complain, "Hey, everything is good, but I don't have sound." With TeamViewer, I can hear the sound, not from my computer, but from his computer. This is super cool. The chat function is handy, especially when we are dealing with people who don't have telephones in their projection rooms, or it's super noisy. Then, the chat is very useful. Another feature that I like very much is the option where you can save the username and password. Once this is done, all you need to do is double click on the computer. It will connect directly. You don't need to type the password every time. This saves time because you cannot remember a dozen of passwords. You need to go somewhere and find them. But with this feature, you put them in once. Then, every time you are connected to particular sites, you just double click. There is almost no need for a repository for those passwords. You can reboot remote computers with a feature called "Wait for Partner", so you don't need to monitor it. TeamViewer will pop up a little window when the client is back, saying, "Hey, I'm back online." You can work on something else, and if you need to reboot a computer, TeamViewer will notify you that the customer is back online. This is a nice feature. View full review »
StephenDay
IT Director at a healthcare company with 51-200 employees
We have some people who are on the road. TeamViewer is very convenient for us if they have problems. We are able to hop on their computer and help resolve those problems remotely. In those situations, it's good to get in there and be able to push files directly to the machine and work remotely that way. As far as searching, using the console installed on your computer and seeing the list of all your computers, we break them down by department. Therefore, we categorize each computer by department so we can do a search and pull up the name of the computer along with the username and user’s phone extension. It streamlines the connection and remote support to somebody. Occasionally, we have used the meeting and presentation capabilities from a support perspective. For instance, if we have a client that we work with and one of our end users is having difficulty with their software, then I would set up a presentation on my computer. I could also simultaneously TeamViewer into our staff computer, which I could then show through presentation and the remote connection to our client. They can see what's going on and how things are happening. It also gives them the ability to switch control over to them. We didn't want something large running in the background all the time. The fact that it has a relatively small footprint was attractive to us. View full review »
reviewer1244553
GIS Developer at a transportation company with 11-50 employees
The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having. Also, if I'm at home or even on the other side of the country like I am right now, I can log in to my computer at work. On slow internet connections, TeamViewer works much better than other products. It seems to deal with slow internet connections better. If we are in a remote location and we want to access our computers at work, or a server, we can just log in to TeamViewer and it seems to connect. There's a lot more you can do with it as far as collaboration and team co-operation go. You can get a lot of people on it. We're not utilizing it for that. For example, if the boss wants to hold a meeting, and have everybody join the meeting, he can do so and have different people do presentations. They can do their presentations and interact on one computer. If the boss is showing something and he says, "Well, take over and you show me what you think," that person can take over the cursor and start running it as if he's sitting right there in the meeting. I don't see other products doing that very well. With the other products that we're currently using, somebody has to say, "Well, let me share my screen and then they have to start sharing their screen and they have to turn it over to somebody else. Everybody has to load the program and get on the same page on their own computers, rather than just switching the control of the presentation to somebody, wherever that person happens to. With TeamViewer, they can take over the presentation right on the same computer that the presenter was using and give their presentation without having to switch screens. I love that part. View full review »
Jason Miller
Application Engineer at AirTies
TeamViewer shows you what is on the desktop of the target machine. The two features that I use the most are getting onto a desktop, so I can access it, and File Transfer. Quite often, we need put new firmware out there across the network or I need to get logs from a device. So, I log into different PC and just use File Transfer to move stuff back and forth. There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town. It does have screen recording, which is a cool feature that I have only used twice. It has been pretty easy to use. It probably does more things than I know that it can do, so it's probably even more robust than I think. What I do use it for, it is a piece of cake to use. They changed a couple of menu options between versions 13 and 14. View full review »
ChuckBeasley
Maintenance Supervisor at Atlanta Metropolitan State College
* It's easy to remote in. * It is reliable and stable. The program is not constantly interrupting, dropping, or hanging up. * It has been very easy to use. View full review »
reviewer1253304
Windows Server Administrator
We've been using the team meetings, the collaboration portion. It's pretty simple to share and presents screens during team meetings. We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple. As far as the security goes, we've decided that it does set up a pretty good, secure tunnel from point to point. Overall, it's pretty simple. It does the jobs that we need it to do. View full review »
reviewer1037973
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
* Viewing the client screen remotely and having full control of controls. * Instant messaging is also good. * Mobile device support is also great. View full review »
Joe Millon
Executive Director at a non-profit with 1-10 employees
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. View full review »
Avesh Meena
User
* Ability to share any files among others * Easy to use, and has a clean user interface * Value for money * Ability to add any TeamViewer ID. View full review »
reviewer1046049
User
Unattended access with "single" login. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: February 2020.
399,230 professionals have used our research since 2012.