TeamViewer Valuable Features

John DeMillion
Director of IT at Chester County Intermediate Unit
TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines. TeamViewer is very fast, with very high fidelity and visual quality, in both high- and low-bandwidth situations, far better than our experience with LogMeIn. TeamViewer's support for multiple Controllers on a Host is very convenient, allowing multiple techs to collaborate to help an end-user or to look at a server. With LogMeIn, additional techs attempting to control a Host would either just mysteriously not be able to connect (there was no message or other indicator that the Host was already being controlled by someone else), or they would accidentally kick off the first Controller on the Host, which was inefficient and confusing. Mass-deployment options for Hosts are excellent, making it easy to mass deploy on both macOS and Windows, and you can pre-configure the Hosts with settings and custom branding as needed. Having said that, the experience with individual installations is nowhere as slick as LogMeIn, however: installing TeamViewer manually and getting everything configured is much more annoying and time-consuming than LogMeIn. TeamViewer's file-transfer features are useful and comprehensive, with two options: 1) a drag-and-drop transfer mechanism for small files, and 2) a full-fledged file-transfer dialog that allows file tree browsing on both the Host and Controller. TeamViewer is also free to try for personal use; as a result of that, myself and many of my staff were already familiar with the product from our experience supporting friends and family. That feature directly led to us being able to test TeamViewer extensively in everyday use, and as we looked for alternatives to LogMeIn, our familiarity with TeamViewer from personal use helped. LogMeIn previously offered the same free personal-use license but they discontinued that offering, which in my opinion was a very shortsighted move...and one that made me appreciate TeamViewer even more. View full review »
Link Porterfield
Founding Member at epic.network
It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works properly on the operating system that I prefer is great. I like to use the remote file transfer on occasion, but the remote desktop access is my number one most used feature. It has good multi-tenant support. As an IT service provider, it has the configuration options required to make it work well across multiple customers, as it is highly configurable. Its branding has been valuable for me. View full review »
Dan Wilkening
Network Administrator at Parksite
It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that TeamViewer is installed on. So, I have all the IDs, etc. This makes it easy for me to get to their machines. This saves a ton of time. A guy can call me, who is out on the road, and say, “Hey, I left my machine on, and it is at home. Can you go in and..." either install software or fix something, because something is not working right, etc. Then, I can remote into his machine and fix stuff, before he even gets home. This rather than try to walk him through fixing something, which isn't always the easiest. So, I can jump on and fix something in five minutes, which would probably take an hour normally. You don't need to be an IT professional to use it. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
372,374 professionals have used our research since 2012.
Jason Miller
Application Engineer at AirTies
TeamViewer shows you what is on the desktop of the target machine. The two features that I use the most are getting onto a desktop, so I can access it, and File Transfer. Quite often, we need put new firmware out there across the network or I need to get logs from a device. So, I log into different PC and just use File Transfer to move stuff back and forth. There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town. It does have screen recording, which is a cool feature that I have only used twice. It has been pretty easy to use. It probably does more things than I know that it can do, so it's probably even more robust than I think. What I do use it for, it is a piece of cake to use. They changed a couple of menu options between versions 13 and 14. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
* Viewing the client screen remotely and having full control of controls. * Instant messaging is also good. * Mobile device support is also great. View full review »
RossCrutchfield
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues. View full review »
Joe Millon
Executive Director at a non-profit with 1-10 employees
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. View full review »
Avesh Meena
User
* Ability to share any files among others * Easy to use, and has a clean user interface * Value for money * Ability to add any TeamViewer ID. View full review »
reviewer1046049
User
Unattended access with "single" login. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
372,374 professionals have used our research since 2012.
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