The tech support was very straightforward, providing real-time chats or assistance.

Technical support is excellent; they do a nice job and have high-quality support techs. The times that I've submitted tickets or called in, it's always been somebody who knows what they're talking about, friendly and knowledgeable. They can't make up for some of the flaws in the product, but they do the best they can with the product that they have, trying workarounds and even testing things in their lab while we're on the phone with them.  It's a pretty impressive support group.

I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate. 

We've used technical support. We've been quite happy with their capabilities. 

The few times I've had to use technical support, it's been fine.

Their support has always been good. Over the years, there have been things where I had a question come up or deployments. Their support has been spot on. With TeamViewer, we don't get the lag time with responses from their support. They have support in our time zone. Their sales office is in Florida now. For two years, the support has had pretty good turnaround times. They're very friendly, supportive, and responsive. They do a great job.

The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I receive a reply back pretty quickly, then a follow up. They will let me know, "Hey, somebody is either going to call you, or you will get an email follow up." It depends on what the question is, but I get something back very quickly. If I needed to get another license, I could send an email right now and have a license in probably 15 minutes.

I've never been in touch with technical support. 

We never need tech support. We needed it once three years ago. We sent an email and had an answer almost immediately.

We have used technical support very sparingly, but when we've used it they've been great. They are very responsive, very knowledgeable, and they typically resolve our issue with one or two calls.

I haven't had a chance to use their tech support. I've only searched a couple times on forums.

I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They showed me how to do things correctly. They were really good, easy to work with.

I have not used the support from TeamViewer.

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

We called the support only one time. That was just to make sure we were doing something right, and we were.

On a scale of one to 10, with 10 being the highest, the technical support was easily a 10. This is based on their responsiveness and helpfulness. We were on hold with them for just a couple of minutes, then the technician that we talked to was very helpful. We didn't have to go back and forth, checking on him a bunch. He was able to answer all our questions. He called my boss back the next day to make sure there were not other issues and everything was working.

I've never used technical support from TeamViewer. 

The support could improve their speed.

I rate the support from TeamViewer a three out of ten.

I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.

I have not contacted the support, I have not had any issue needing the support.

We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical support has always positive.

The improvements since the Native release of the Linux version have been great. They have been good about addressing the most critical issues first. There was one that left many of us that work on Linux and support Windows machines, particularly in enterprise environments, having to press Control-Alt-Delete to log into a system. When the Linux client first came out, there was no way to send Control-Alt-Delete. How do you miss something that important? They were actually very quick in getting that fixed and rolling out a version that supported that.

They have been doing some support for ARM, which is sort of cool. That is the chip that runs the Raspberry Pi. While I don't know if it is all ARM devices, specifically Raspberry Pi support for Linux is something that you can get from TeamViewer, which is beneficial.

With Raspberry Pi out there with TeamViewer on it, you are not having to kick somebody at the customer site off of their computer in order to get access to a desktop, then fire up a browser to look at somethings locally. Therefore, it is nice to see support for it out there.

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they phased Blizz out to something else, there was an issue in transferring or going from one subscription to another, but we got through it.

I did not use the support from TeamViewer.

We have received good support from the customer service team although at times we have waited a long time in the queue. 

I have not used technical support.

We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.

I have not used their technical support.

I have not contacted technical support.

We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them.

I've never contacted technical support. I can't speak to how responsive or helpful they are. 

I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness when it comes to troubleshooting issues. 

I’ve never had the chance to talk to technical support.

I have not needed to use the support from TeamViewer.

We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and usually accurate.

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

I have not contacted technical support.

Got support documentation and never needed to call customer service.

We have not faced any issue contacting support.

When we needed some support, we receive a very quick response.

I haven't used technical support.

Satisfactory

I used technical support when purchasing the solution and they were fine.

I have not contacted technical support.

Their tech support is really good. They were always very helpful. I would give them a ten out of ten.

Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external issues and outages.

In general, for the corporate version, it is excellent.

Customer service is very good. The people at TeamViewer are listening to what you want and try to help.

Technical support is very good. Although we have had no problems, we had some questions about a few settings in TeamViewer and we got a no-nonsense response immediately.

I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself as it. Normally any issue simply requires someone to be onsite to restart the service and ensure TeamViewer was on and running correctly.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

I have never used the support.

We haven't yet contacted technical support.

I have only called to add a user license and it was a quick call.

Technical support is 8/10.

I would rate technical support as 8/10.

I have not had to use technical support.

I have not contacted technical support.

I’ve never been in touch with TeamViewer’s technical support.

I haven't ever needed to use it.