Tenable SC Customer Service and Technical Support

reviewer1230882
Sr. Principal IT Architect at a manufacturing company with 10,001+ employees
We think technical support is pretty good. We have specific needs as defense contractors and they're able to meet those. We have a good account team. We have a customer success manager, Ryan Zentz, and we have a good account executive, Scott Mahan, and they do as much as they can to head off any issues that we have, instead of putting in a ticket or getting something escalated. They do a good job of helping us. View full review »
Joey Smith
Medical Device Cybersecurity Analyst at a healthcare company with 10,001+ employees
I don't generally talk to tech support. That's handled by my colleague or someone else in the security team. But I talked to them when I was at my previous organization where we used Security Center. From what I vaguely remember they were helpful. View full review »
Justin Kolker
IT Security Specialist at a consultancy with 1,001-5,000 employees
Their tier-one, initial tech support is pretty bad. Their premium support is excellent. Whether premium support comes at an extra fee depends on how your negotiations go. View full review »
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Abill Nerry
Senior Manager, IT Security at a financial services firm with 5,001-10,000 employees
The tech support was fairly good enough. I would not rate them as top-notch, but it was fairly good enough. I would give it a rating between 70-80%. View full review »
SeniorIn3d86
Senior Information Security Analyst at a financial services firm with 1,001-5,000 employees
Their technical support is quite good, and they're very responsive. If there is any issue they perform quite quickly. Also, the local partner is well versed in the solution so they give us the support we need. View full review »
Manoj Nair
Tech Specialist at select softwares
I have not contacted technical support so far, as there was no issue to escalate. View full review »
reviewer1317705
IT Consultant - Microsoft Design and Implementation at a tech services company with 1,001-5,000 employees
We have contacted their customer support and they were fine. View full review »
Find out what your peers are saying about Tenable Network Security, Qualys, Rapid7 and others in Vulnerability Management. Updated: March 2020.
407,845 professionals have used our research since 2012.