Teradata's technical support is responsive. Although I haven't directly interacted with them, my colleagues at Captivine have. 

They've efficiently resolved queries, adhering to SLAs, often within two to three days, even with time zone differences between India and the US. This quick turnaround is especially crucial for client or production issues that require urgent attention.

We didn't frequently encounter issues with Teradata because the tools are robust and well-documented. Teradata provides comprehensive documentation and resources with the purchase of a license, aiding our day-to-day operations.

There was one exception case, but overall, we managed well with the resources provided by Teradata.

I would rate the support as an eight out of ten. They are quick to respond to our questions and have been helpful not just with problem-solving but also during patch deployments on the provider.

I don't have experience with Teradata technical support, because the client handles the maintenance. It's the client who reaches out to the technical support team in case there's a need to increase service on the Teradata system, or if there's any downtime or any glitches in terms of catching or loading the data, but that doesn't happen often.

We get excellent, excellent support from Teradata. I had a good relationship with Teradata. I know all the guys quite well. We get excellent support. I can always phone them as well. Even if you log the call as the process from Teradata, if they tell you they will respond in so many hours on a P1, P2, or P3, it always happens when they say it will. It's not that I had to escalate something. However, they've been great overall. 

The technical support is good and responsive.

The customer service and support are good. But they take a long time to respond.

So there is room for improvement in response time. 

The technical support is satisfactory; I would rate it seven out of ten.

The technical support is fine. 

We've used support in the past. I had worked closely with them. The technical team was fine to deal with.

I have not used support recently, but I have previously.

Technical support has been very good. We have been pleased with the level of attention we receive. 

Technical support is quite good. We used them once or twice and, as I recall, their response was always very quick. We are quite satisfied with the level of service they offer. 

Our in-house team is world-class, so we are not reliant on any external support.

The technical support is good but they could improve because sometimes they can take two weeks to resolve issues.

Teradata’s technical support is excellent. The support people are highly professional, and nice, to boot.

I'm not directly connected with technical support from Teradata. I connect the local support here, and they are connected to Teradata, and on the weekends or after working hours, we get support and solutions. So we were happy with Teradata's and local company's support.

It's excellent, 10/10.

It's excellent, 10/10.

Support is on par with other vendors.

Customer Service:

They deliver the products to customers faster and with greater accuracy, i.e. within the agreed-upon due date .

Technical Support:

Teradata already had a excellent customer satisfaction and the rating would be eight out of 10.

Technical support is good.

We usually don't have any problems with Teradata itself. However, sometimes customers have issues with applications they've written themselves that aren't adequately designed to fully utilize Teradata's capabilities.

This depends on your service agreement. If you have tier 1 support, you are guaranteed to have full support at any moment.

I have not used the support from Teradata.

Their technical support is great. On a scale from one to ten, I would give them a rating of ten.

I have not used the support.

Excellent. The support covers all aspects of hardware/software usage.

I was not impressed by tech support. We made several requests regarding performance issues we had with our applications but did not get helpful answers.

I would rate the level of technical support 10/10.

6/10

6/10

8/10

I would rate the technical support at 9/10.

I would rate tech support at eight out of 10.

Average.

Because we are only consultants, we never use the technical support. Only our clients do.