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Testim Competitors and Alternatives

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MC
Director Test Services at a tech services company with 201-500 employees
Real User
Top 20
Great REST API features, good technical support, and makes it easy to onboard new testers

Pros and Cons

  • "The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
  • "The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."

What is our primary use case?

We use it for web application testing for about 9 different products and some applications that have multiple API calls. We have successfully used the API validations to enter or set values using the API and confirmed those results in the UI and exports. We use test data within the Java Script editor and we use the Command Line Interface (CLI) and scheduler to vary the combination of users for some of our test suites. We have recently added accessibility testing to those customer-facing web applications as part of our releases.

How has it helped my organization?

We are able to quickly train and onboard new testers by getting them certified on Testim's certification training, which enables our Testers to understand how Testim works. That training makes it easier for them to work on and troubleshoot our existing regression suites for our web applications. This enables them to learn and start to envision tests for new features for existing applications. 

The ability to add shared steps across scripts and edit them improved our ability to create and edit scripts.

What is most valuable?

The new accessibility features allow us to set standards across products and use existing scripts for testing. 

The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers.  

We also use the scheduler to trigger runs when environments are expected to be available so we do not need to manually trigger regressions. Shared steps allow testers to leverage repeated steps across tests.

What needs improvement?

The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level.  

Some lists have values that are returned in different orders and once captured within a validation, the sort order can change. Is there a way for Testim to ignore the sort order and validate the list?  

Sharing steps across projects would be helpful for teams as some products are similar in features and configurations, so sharing steps upfront instead of recording them would benefit our teams. 

For how long have I used the solution?

I've been using the solution for 3 years.

What do I think about the stability of the solution?

We have metrics reported from Testim where we have about 600 code changes within our tests out of 4,000 - that should not affect our test results.

What do I think about the scalability of the solution?

We have been able to scale new scripts each month with no issue and have been running 200 tests monthly for over 2 years

How are customer service and technical support?

The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed. 

We were also included in their TDK beta program to implement beta applications before other customers if we chose to do so.

Which solution did I use previously and why did I switch?

Rational Robot was used many years ago and we dropped it as the pixel compares were awful and the pricing was bad.

How was the initial setup?

The initial setup was straightforward and we were able to start recording scripts on Day 1. Once we were given access to the software, we recorded a sample script and had the team working on sample scripts for demo purposes the same day in order to compare software packages.

What about the implementation team?

We implemented directly with the Testim Implementation Team and they were able to answer questions and worked with us each month to keep us on track for projects.

What was our ROI?

The solution offers strong name recognition and code-free automation. 

Updates are easy and forgiving on slow UI responses. 

You can generate videos for defect reporting. 

There are Baseline/Result screenshot comparisons.

What's my experience with pricing, setup cost, and licensing?

I'd advise users to take advantage of the Implementation meetings, monthly discussions, and pro licensing.

Which other solutions did I evaluate?

Yes, we looked at SmartBear's TestComplete.

What other advice do I have?

Be advised that the Chrome browser is the primary tool for Testim, however, it is fine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering Functionize, Tricentis, SmartBear, and other competitors of Testim. Updated: September 2021.
542,823 professionals have used our research since 2012.