I have not used the technical support because I wanted to install and use it with a free trial, but that was not the case.

It is different in terms of government contracting versus the private sector. They have reps for private sector versus government contracting. And the reps that I've always worked with for the government that have been assigned to our company have been on point, they're great. Now the ones that just came on who replaced the previous ones are not as good as the previous ones, but they'll get there. They're new. You don't ever judge somebody's beginning with somebody else's end. So honestly, the tech support is still top shelf.

It would be a 9.5. 9.8 out of 10.

Technical support has really been very good. 

I never contacted technical support. We had our own in-house personnel that assisted us when needed. 

We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If needed, I can jump onto a Microsoft Teams call and work directly with their tech support to get problems solved.

The response time of the solution's technical support team is quite slow.

There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the iOS, I send them an email and then they answer me and provide a solution. I have to send them logs from my computer and then the other things. The team is generally good. they are helpful.

The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to raise a request, and they'll help. They can schedule a call to understand the use case and can help resolve it. The customer support is good.

I rate the support a nine out of ten.

Their customer support is really impressive. I would rate them a nine out of 10.

There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I wrote to support about every little process that stopped me and got the answer about coding within 15 minutes. Other questions that were a bit more complex needed more time and it took them 24 hours to resolve. Support reacted very quickly. This is a point in favor of Eggplant, one that I want to stress when trying to convince my new business unit to adopt Eggplant. Support reacts so quickly. The kind of communication they provide and their politeness make it perfect.

I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues take too long to be resolved. There are also relational issues, location issues, or geolocation issues. For example, in my case, when the support person is in America the response will be the day after the ticket was originally issued. It's too slow of a response because the response team is in America.

The support is good. I would rate the technical support between an eight to nine out of 10.

Service has been impressive time wise, with basic queries I always got a working answer with more complicated questions (integration or data driven) I would get the “Sales answers” but after speaking to a more senior support person I was given a decent answer.

We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just the product that we are not happy with, and do not feel that it is suitable for our industry.

Their support is okay.