I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful.

It would be great if I could create custom reports, ideally with a tool designed specifically for that.

The product has to improve reporting. The reports should be more user-friendly. The solution should provide data at a user level while tracking milestones. The reporting is slow. It takes time to get the data sometimes. The performance of the tool should be improved.

The test suite management has room for improvement as well as better reporting.

I would like the availability of some APIs included in a future release of the solution so I can extract test execution status and build my own custom reports rather than relying on exports.

It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language.

With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins.

I think it's not directly integrated with automation kit solutions. Maybe manual test cases have APIs, but they may not be with automation specifics. Suppose I have a Selenium automation and I want to run it from a TestRail. Obviously the TestRail should have an agent for it, an automation server should be configured, but I don't think they have this.

I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT.

Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited.

The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application.

The product is not focused on synthetic data creation. I would also like to see more integrations with other platforms. 

TestRail should improve its pricing. 

TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process.

In an upcoming release, they could improve the reporting module.

This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this.

The future projects, we would like to be able to assign roles to the lead to enable them to complete customization, add users and add groups. 

Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow.

Additionally, whenever there is a new version update to the cloud version, we sometimes face issues. We try to reach out to the technical team, and it requires quite a few times of trying.

In the next release, I would like to see improved technical support included. Additionally, improved backup and restore facilities would be good. At the moment, Gurock owns that regardless of whatever licenses we have purchased. That should be given to the customer.

The reporting is quite good but there is room for improvement. For example, when you define different test statuses it produces a dashboard and it creates a pie chart and it tells you what percentage is related to each test status, whether it has passed, failed, work in progress, etc. That needs to be user-definable. We should be able to customize how the reporting dashboard displays information.

For example, if I've created a new test and I want to be able to classify that data, most people aren't interested in the granular level of what the test did. They just want to know if it's a pass or fail. This could be improved. We'd like to see more customizable dashboards and analytics. 

It needs the ability to delete test results. It offers a granular level of detail but it's a pain. It needs the ability to set the results back to untested. It's a bit bizarre that it doesn't let you do that. 

It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools. 

Requirements and traceability would also be good additional features to be incorporated into this solution. 

TestRail's user interface is not great. When you use it for the first time, you will be very uncomfortable and not know how to create test cases. It doesn't have a field for preconditions and post-conditions.

There are some features that I'm looking for, but I don't know if they already exist within the solution or not because I haven't had time to look further into it.

For example, if I'm interested in integration with some other automation framework, they don't have something like this, it would be ideal if they could add it. 

I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were. 

Basically, I'm looking for more integration - especially with JIRA - and more automation. 

There are a number of improvements that have been requested. While I don't have a list of these requests available, many can be found on Gurock's forum.

I found it difficult to link requirements to test cases, if I remember correctly. Also, it would be nice to have a description section when creating the test scenario itself so I can indicate what the configuration should be. I was able to do this with the old tool, and I also could link requirements to test scenarios and test cases in the old tool.

Only a few small ones. Reporting could be more flexible regarding repeating reports. You have to basically repeat the same report run, but then you have two reports. An old one and a new one. A 'refresh' option for reports would be very useful. This way you would have a report but just need to refresh its data when needed. Also, more flexibility in adding custom fields and their placing around the test case form would be beneficial. For example, sometimes I can't place a custom text (paragraph) field in the exact spot that I was planning. Again, nothing critical, just a few small improvements.

The platform needs improvement regarding performance and creating links.

• Case writing UI
• Better prediction of text

The TestRail API to integrate reporting of automated tests is complete, but requires many requests to identify the appropriate entry.

The main room for improvement is in the reporting: It provides templates which are not well adapted and introduces new ones that are rather complex.

It would be nice if they would add an export to Word.