TFS Customer Service and Technical Support

Derek Deida Evermore
AVP, DevOps Manager at a financial services firm with 10,001+ employees
Excellent. Every ticket which I have submitted to Microsoft Premier support has been responded to very quickly. I have been put in touch with very knowledgeable engineers, and reached a resolution quickly. Post-incident follow-ups and surveys are also performed to ensure that customers have a quality experience. View full review »
QaIv5145
QA IV with 501-1,000 employees
I never asked for technical help. So, I don’t know. View full review »
Automatibe4a
Automation Specialist Team Lead at a tech services company with 201-500 employees
I am not involved in this aspect of TFS’ evaluation. View full review »
SeniorSyb114
Senior System Engineer at a manufacturing company with 10,001+ employees
Since we never had any real issues, we did not need technical support. For advice how to “squeeze” as much as possible from TFS and how to optimize it, there are numerous forums, blogs, etc. The community contribution is very valuable. View full review »
TfsAdminb8f4
TFS Admin, Configuration Manager at a tech services company with 10,001+ employees
The technical support has always been up to the mark in my case. Also, there are multiple posts online which help you in difficult times. View full review »
WaelAbdullah
Senior Technical Lead
I haven't needed to contact them. View full review »
it_user371505
QA Manager, Automation Testing Architect at a recruiting/HR firm with 1,001-5,000 employees
The technical support has been getting better since 2015, when MS started making more frequent releases, including a user voice application. View full review »
it_user231201
Software Development Manager at a financial services firm with 501-1,000 employees
We have had no need for any technical support so far. Should we require technical support, I don't know if it will be readily available in South Africa. View full review »
Pothuraju Katta
SVP Development Manager at a financial services firm with 1,001-5,000 employees
Microsoft has good expertise in this product. Sometimes, it takes longer to get the correct resource. View full review »
H.T.Nguyen
Development Manager at a financial services firm with 51-200 employees
The product is mature, as we’ve upgraded our on-premise Team Foundation we’ve never had to engage technical support, as the upgrade process was seamless barring some minor issues here and there. View full review »
Chaminda Chandrasekara
Software Architect with 501-1,000 employees
Superb. Microsoft support and the community support are always great. View full review »
TadashiTakahase
Senior Developer
I can't rate. I have never used technical support. View full review »
Ramesh Karanam
Microsoft and Dev-ops Architect at Mphasis
Customer Service: Very good. Technical Support: Very good. View full review »
Ramesh Karanam
Microsoft and Dev-ops Architect at Mphasis
Customer Service: Very good. Technical Support: Very good. View full review »
Valentino Lopez
IT
SrPg82st
Senior programming analyst at a logistics company with 10,001+ employees
I give technical support a rating of A-plus. View full review »
Abhishek Ransingh
Senior Microservice/Cloud Engineer at a retailer with 10,001+ employees
We had our own support member (so I can't rate their support). View full review »
Hemkumar Thiruvarangam
Technology Expert at a tech services company with 10,001+ employees
An eight out of 10. View full review »
Principac67c
Principal Consultant at a tech services company with 51-200 employees
Stephen Olner
Server Administrator at a energy/utilities company with 10,001+ employees
If you have premier support, then the support is excellent. We get a response within four hours of placing a ticket. View full review »
QaAutoma6bc2
QA Automation Engineer
Microsoft has really nice support. View full review »
RaviKumar3
IT Manager 2, Data Mgmt Tools at a tech company with 10,001+ employees
10 out of 10 is the technical support that I have received from Microsoft. View full review »
it_user542019
Software Test Consultant / Automation Test Architect at a tech services company
The Microsoft Tech Support team responded very quickly to the requests we made to them. View full review »
Arthur Alonso
DevOps Manager with 5,001-10,000 employees
Archana Agarwal
Sr Project Manager at a tech services company with 1,001-5,000 employees
Have not reached out to technical support. View full review »

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