The solution is quite good. For my use case, the information or the page with the info that I need is there. I'm happy with it. Now I'm sure there are other functionalities that I have not actually looked into. Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.

It might be practical to extend monitoring capabilities to include network devices. Currently, the system relies on agents that integrate traffic and measure it between the locally installed agents and those in the cloud providers or ISPs. There is a notable limitation in the inability to monitor network devices directly. This could be addressed by incorporating SNMP (Simple Network Management Protocol). It would also be advantageous if ThousandEyes could seamlessly integrate with other dashboard solutions, particularly with tools like Grafana. This integration would enhance the overall monitoring and visualization capabilities of the system.

Cisco is the standard for anyone wanting something good, the problem with it is the cost and that means that it's not accessible to many smaller companies. It really is a high-end product. 

The tool does not provide features for application-level monitoring. It would be a great advantage if the tool provides application monitoring features. More advanced features must be available in the dashboards.

There is room for improvement in terms of customization and user-friendliness. 

I would like the solution to integrate with other Cisco platforms. Presently, it lacks the ability to integrate with other Cisco products.

They only offer synthetic requests, so they should create an agent for users that can track your request. For example, if I'm playing a game or listening to a song on Spotify, ThousandEyes cannot follow my requests and show me the problem. If they can do this, it will make them the best product in the market.

ThousandEyes could improve the dashboards by adding more features.

The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user experience isn't the best.

The guest portal customization also isn't ideal. It's quite difficult to achieve. In some cases, you need to point to another external portal completely in order to provide more functionality.

The solution is multi-connective and it's pretty good. If you compare Cisco to HP, Cisco is better, however, it's expensive to implement it and operate it. I need to consolidate and configure our Cisco systems and configure out LAN to DNA. However, the DNA has poor authentification and automation when configured with the solution. There needs to be better integration in the next version or better features that can patch the two together effectively. Otherwise, right now, if it stays as it is, it's not great.

In a future release, it would be nice to see more automation with integration in DNA and the product. This would make for an easier administration.

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution.

It would be nice if the solution covered other areas like server monitoring.

I don't really have any recommendations for improvements at the moment.

I would like the product to offer more agility.