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ThousandEyes Room for Improvement

CEO at a financial services firm with 11-50 employees

The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user experience isn't the best.

The guest portal customization also isn't ideal. It's quite difficult to achieve. In some cases, you need to point to another external portal completely in order to provide more functionality.

The solution is multi-connective and it's pretty good. If you compare Cisco to HP, Cisco is better, however, it's expensive to implement it and operate it. I need to consolidate and configure our Cisco systems and configure out LAN to DNA. However, the DNA has poor authentification and automation when configured with the solution. There needs to be better integration in the next version or better features that can patch the two together effectively. Otherwise, right now, if it stays as it is, it's not great.

In a future release, it would be nice to see more automation with integration in DNA and the product. This would make for an easier administration.

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Systems Integrator/MSP at AMERITECH SYSTEMS CORP.

Cisco is the standard for anyone wanting something good, the problem with it is the cost and that means that it's not accessible to many smaller companies. It really is a high-end product. 

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MR
Solution Architect at a tech services company with 10,001+ employees

I don't really have any recommendations for improvements at the moment.

I would like the product to offer more agility.

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