Technical support takes about 24 hours to respond, but it's based on the subscription. If we're Pro license users, then we might receive a response to ticket issues in two to three hours. It depends on the license and subscription.

I would rate technical support as three out of five.

I don't use technical support right now. I don't subscribe to the enterprise version, so everything I learned I had to do by myself.

You need to use the documentation or the community, and you can find everything that you need from there. If you have some experience with the solution, you just need to go through the documentation and solve the issues yourself.

I have contacted support a number of times for various reasons. 

For example, I contacted them with issues moving from version 6.0 to 6.0.1 and they provided a hot fix that got the solution up and running. I rate support for that issue an eight out of ten. 

Since we use basic features, we generally do not require support.

During my time as a TIBCO SME in Lebanon, I often had to rely on TIBCO support. Unfortunately, I ended up providing solutions more often than receiving them, indicating that the support expertise was not as strong as expected. The response times are often so long that we often have to provide our own solutions or initial suggestions before they can respond. It's a very frustrating process, as the response times are simply too slow.

Back in 2017, I notified customer service and support of a reporting issue. The technician was kind and supported me in order to resolve the issue. Overall, I would rate them a five out of five.

Average

Average

I have used technical support several times and they are very good.

I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly within a few days, as I recall. I didn't put any pressure on him.

As I am using the community edition, no customer service is provided. However, it is easy to get support from its community.

Since we are using the community edition, no technical support is provided either.

The technical support is average.

Technical support has been really great. Usually questions get answered within 24 hrs.

It is a good forum.

On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for any of my issues. No online help is available either.

We haven't had contact with Jaspersoft customer service and support, but we have connected with the AWS team.

We rely on our vendor for technical support and have not been in contact with TIBCO.

This product is being supported by our local help desk.

I would give the technical support an 8/10 rating.

The technical support provided was terrible.

5/10.

Technical support is 6/10.