TIBCO Mashery API Management Customer Service and Technical Support

Integration Architect at a media company with 1,001-5,000 employees
Their customer support was pretty good. They resolved the problem every time, but sometimes there were technical limitations of the product itself. Every time we asked for their support they were very supportive. There were some drawbacks on a low level, not from a high level perspective. View full review »
Chief Technology Officer at a transportation company with 10,001+ employees
The solution's technical support took a lot of time to assist us in the past. This was mainly due to the fact that it had been acquired by TIBCO and TIBCO didn't have the right number of people or enough qualified people present in terms of support back in France and in the Netherlands. However, they've since fixed these issues and we find them to be okay. View full review »
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