Tools4ever Self Service Reset Password Management Archived Reviews (More than two years old)

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Consultant
Regional Head IM Security NAM at a consultancy with 1,001-5,000 employees
Feb 17 2015

What do you think of Tools4ever Self Service Reset Password Management?

What is most valuable?

The availability to use a web portal.

How has it helped my organization?

Reduced calls to the Service Desk for password resets.

What needs improvement?

They could include a deployment mechanism.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Excellent.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Vendor
Senior Systems Administrator at a pharma/biotech company with 501-1,000 employees
Feb 10 2015

What is most valuable?

This product allows end users to unlock their accounts, without having to wait for assistance from IT. The product can be made more secure by enabling two factor authentication.

How has it helped my organization?

This product helps end users who work second and third shifts, or over the weekend, to be more productive. This product also frees up account administrators to perform other value-added work in IT.

What's my experience with pricing, setup cost, and licensing?

I’m not sure, I took over implementation, after purchase and initial installation was completed. Day to day cost would be keeping up with the two factor authentication SMS licenses. About $1 per SMS… more»

Which solution did I use previously and why did I switch?

No previous solution used.

What other advice do I have?

It’s an excellent solution, with great security. It can be accessed via nearly any internet browser from nearly any type of device.

Which other solutions did I evaluate?

We also looked at Microsoft Forefront.
Find out what your peers are saying about tools4ever, Keeper, HashiCorp and others in Enterprise Password Managers. Updated: June 2020.
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Vendor
Network Specialist V at a government with 51-200 employees
Feb 02 2015

What do you think of Tools4ever Self Service Reset Password Management?

What is most valuable?

Easy to enter and track licensing. A history of successful and failed attempts. Easy for the users. Low cost.

How has it helped my organization?

Fewer calls to the help desk regarding account lockouts and expired passwords.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment. Deployed use a GPO.

What do I think about the stability of the solution?

Very stable.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate the application and its database from Windows Server…

What is Tools4ever Self Service Reset Password Management?

Self-Service Reset Password Management allows your team to focus on critical tasks rather than forgotten passwords. It allows end-users to easily reset their Active Directory password 24/7 based on simple, predefined questions. The “Forgot My Password” button is integrated seamlessly into the Windows logon screen so there’s no need to call or submit a support ticket. Less password reset related calls to the IT helpdesk equals more productive time for your team. SSRPM is simple, yet flexible offering various modular configuration options to meet the diverse needs of your end users.
Also known as
Self Service Reset Password Management, SSRPM
Tools4ever Self Service Reset Password Management customers
Colby-Sawyer College, Community Bank of Florida, Harrison College, Havas, Needham Bank, Northland International University, Pinellas County School District, Regina Catholic Schools
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