The solution is suitable for small companies who want to start exploring the technology without spending too much money. Also, it is easy to use and has a simple setup process.

I rate it a seven out of ten.

I would recommend using it. However, you should be aware that you are essentially buying a standard cupboard and you need to consider what you want to put in it during the setup. If you do not have a clear understanding of your internal processes, it can be a difficult task to implement TOPdesk in your company.

We are evaluating other solutions and we will make our minds up soon if we should stick to this solution or move to another package.

I rate TOPdesk seven out of 10. Make sure your processes work before you buy it. 

TOPdesk is deployed on-cloud in our organization. I would recommend the solution to other users.

Overall, I rate TOPdesk a nine out of ten.

We're a TOPdesk customer.

I'd rate the solution six out of ten. In some fields, it's just not good enough. There are still some improvements that need to be made on the product in order for it to get higher marks.

My advice to anybody who is implementing this solution is to carefully consider the modules that are required. There are some available that they may not need and the price at the end of the day depends on it.

As we have moved to an off-premises deployment, we get regular updates. They tend to listen to what their customers want and they try to implement what they can as well. Overall, it is quite good. For example, there is a chat feature that is now being introduced and more features related to workflows for incident management that have been a great help.

I would rate this solution a nine out of ten.

I would recommend this solution mainly because I am experienced in administrating it and I cannot compare it with other products, such as Jira.

If you are considering TOPdesk, I would say go for it. Absolutely.

I would rate this solution an eight out of ten.