We use TOPdesk for ticketing, request management, and workflows onboarding and offboarding.

We are using TOPdesk most of the time for ticketing, but also for assets management and for our building department projects and changes.

There is a cloud and on-premises version available.

I'm a self-employed enterprise architect and project manager, and I use TOPdesk as a service management tool for my work with client organizations. It's helpful for tracking changes, incidents, issues, etc. 

TOPdesk has features that allow only the financial managers to approve or deny the company's dealings.

We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.

We use TOPdesk for asset management, incident management, change management, and configuration management.

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

The primary use case of this solution is for IT service management in many different companies. 

I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.