TOPdesk Pros and Cons

TOPdesk Pros

reviewer910167
Service Desk Team Leader at a non-tech company with 1,001-5,000 employees
When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.
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reviewer1290192
Head of ICT at a logistics company with 1,001-5,000 employees
Its ITSM approach is quite useful.
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Muriel Niffle
Service Delivery Specialist/Manager at Pragmatic
This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.
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TOPdesk Cons

reviewer910167
Service Desk Team Leader at a non-tech company with 1,001-5,000 employees
This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.
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reviewer1290192
Head of ICT at a logistics company with 1,001-5,000 employees
The solution's change management could be better.
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Muriel Niffle
Service Delivery Specialist/Manager at Pragmatic
An operator is also a user but requires creating two different records.
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Find out what your peers are saying about TOPdesk, Atlassian, ServiceNow and others in Help Desk Software. Updated: May 2020.
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