TOPdesk Room for Improvement

reviewer910167
Service Desk Team Leader at a non-tech company with 1,001-5,000 employees
This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package. This solution can integrate with most products, but it is based on consultancy fees. View full review »
reviewer1290192
Head of ICT at a logistics company with 1,001-5,000 employees
The solution's change management module could be better. The fact that it's very modular is causing headaches when working with reporting. We've found that many clients who use the solution need to have other reporting solutions on top of it because the native solution is lacking good reporting. The solution lacks some functionality and integration with other modules which makes it difficult to run big projects. View full review »
Ludo_Van Der Marel
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Change management implementation, facility management, and making reservations on assets can be improved. In the next release, I would like to see more artificial intelligence algorithms within the software. This would have more self-learning capabilities and additional features. View full review »
Find out what your peers are saying about TOPdesk, Atlassian, ServiceNow and others in Help Desk Software. Updated: November 2020.
447,228 professionals have used our research since 2012.
Muriel Niffle
Service Delivery Specialist/Manager at Pragmatic
This solution would be improved if you could avoid repeating cards. An operator is also a user but requires creating two different records. View full review »
Find out what your peers are saying about TOPdesk, Atlassian, ServiceNow and others in Help Desk Software. Updated: November 2020.
447,228 professionals have used our research since 2012.