The solution's most valuable feature is change management. It helps set up complex workflows easily. 

The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult. 

Change management is the most critical feature.

The most valuable feature of TOPdesk is the reports.

Its ITSM approach is quite useful.

The call module is very good. The service level management module behind it is also very good as is the new asset management module. 

The most valuable features are incident management and reservation management. It allows us to book out laptops and assets that we have here at the college.

When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have. They will update the solution, or let you know whether they are looking into it.

The reporting module that they have is comprehensive.

The most valuable features are SSP and change template.

The most valuable feature of this solution is the incident management module.