TOPdesk Valuable Features

RB
reviewer910167
Service Desk Team Leader at a university with 1,001-5,000 employees

The most valuable features are incident management and reservation management. It allows us to book out laptops and assets that we have here at the college.

When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have. They will update the solution, or let you know whether they are looking into it.

The reporting module that they have is comprehensive.

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TB
reviewer1290192
Head of ICT at a logistics company with 1,001-5,000 employees

Its ITSM approach is quite useful.

The call module is very good. The service level management module behind it is also very good as is the new asset management module. 

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Ludo_Van Der Marel
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees

The most valuable feature of this solution is the incident management module.

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Find out what your peers are saying about TOPdesk, ServiceNow, Atlassian and others in Help Desk Software. Updated: June 2021.
509,570 professionals have used our research since 2012.
MN
Muriel Niffle
Service Delivery Specialist/Manager at Pragmatic

The most valuable features are SSP and change template.

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Find out what your peers are saying about TOPdesk, ServiceNow, Atlassian and others in Help Desk Software. Updated: June 2021.
509,570 professionals have used our research since 2012.