TOPdesk Valuable Features
Service Desk Team Leader at a university with 1,001-5,000 employees
The most valuable features are incident management and reservation management. It allows us to book out laptops and assets that we have here at the college.
When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have. They will update the solution, or let you know whether they are looking into it.
The reporting module that they have is comprehensive.
Head of ICT at a logistics company with 1,001-5,000 employees
Its ITSM approach is quite useful.
The call module is very good. The service level management module behind it is also very good as is the new asset management module.View full review »
The most valuable feature of this solution is the incident management module.View full review »
Service Delivery Specialist/Manager at Pragmatic
The most valuable features are SSP and change template.View full review »