Sometimes, our customers face challenges like console management and report generation. Also, some of their end users may not be technically proficient, so they occasionally face problems due to a lack of knowledge. 

Beyond these issues, we've had positive experiences with Apex One, Deep Discovery, and even Vision One. 

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The solution needs improvement in terms of pricing. Its Duo Desk Hyperion system is also weak. 

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The solution should support multiple platforms in Windows, Linux, and Mac. Customers can have different software types. The virtual environment should be able to install and analyze them. The tool also gives only a minimum level of extension support. It may not be able to extract files and give details about them. I would also like to see third-party product integration in the tool. The solution's current integration is only with Trend Micro products only.

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The solution could be more convenient for being a multi-tenant platform. Scalability becomes an issue when managing a higher number of customers. Scaling from 10, 15, or 20 customers to 100 is challenging due to resource limitations and the need for individual attention on each customer's console. View full review »

The slow nature of the product and the tool's detection area is of concern, as there are a lot of configurations that should be configured by default when you install it at your endpoint. Ultimately, my company had to seek help from an official from Trend Micro to resolve the issue, but unfortunately, the problem couldn't be resolved.

In the future, the product should include some DLP features. There is a device block feature in it, but it is only for a single device, like a USB. With Trend Micro Deep Discovery in place, there shouldn't be any need to buy another DLP solution and install another agent on the endpoint, as it should be consolidated in one agent.

The product's scalability feature needs to be improved, as it is an area in the product with certain shortcomings.

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The scalability is sometimes limited. 

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Trend Micro Deep Discovery is a very expensive solution, making it very hard to sell. The solution's initial setup could be made easier for the end users.

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Deep Discovery is easy to manage, but there is still room for improvement on the administration and operations side. Competing products have a cleaner interface that makes it easier to manage their products. Trend Micro offers a lot of features in one product suite, but it can be unwieldy for the customer to manage all that with a single interface.

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The product's security features need enhancement.

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This solution could be improved with faster technical support and cheaper licensing prices. 

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Security features could be improved.

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Trend Micro can improve the pricing in general. There is nothing else they can add or improve in the solution.

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Trend Micro Deep Discovery's technical support could be improved, and it could be made more active.

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The solution could be more secure.

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We'd like to see more video guides. I'd also like for them to increase the numbers of different virtual images. Now the solution can use only three different images. For example, it's Windows 7, Windows 10, and the Windows servers are 2016. Only three of them at the same time. It would be more useful if the solution can operate with around five or six different images like Windows 7 2019, Windows 8.1. I would like the ability to analyze all files in our internal network, at the same time on different operating systems. Not just three of them, but as many as possible.

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Not too much to complain about, really. There were a few instances where legitimate traffic (WPAD) was flagged as C2 communication. There were some challenges in white-listing it, which resulted in a bunch of alerts/noise.

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The licensing costs could be improved and simplified.

If they could integrate the solution with the endpoint agent, that would be ideal. I understand that's not possible currently.

Since this is a technical device, it would be great if they could just allow us to integrate it with some of the existing VMs or our existing devices. These are all central devices. If they can offer the solution on VM boxes, like virtual systems, that would be great. That way, our hardware costs, electricity costs, and database space costs and all can be lowered.

Currently, a solution called Apex One is on the market and it has features that allow for more integrated security. They should try to emulate this a bit more. It has better bundles.

The stability of the solution could be improved. It should be 100% stable, but it's not there right now.

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The solution needs to be able to integrate better with third-party infrastructure.

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I would like to see them create a rule where It could integrate with the network and start mitigating with auto-detection.

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We haven't dealt with any issues in either the product itself or the graphical interface so far. I haven't seen anything that requires improvement as of now. I believe maybe with time we will see something because we have only been using this product for six months. With time, we might be able to identify certain aspects that we face in the future that could give us a better understanding of what requires improvement. As of now, however, I don't see that there is an improvement needed for the product as it is.

We have multiple other products that really have a non-friendly user interface. Deep Discovery compared to them is much easier. Trend Micro has also given us a quick course on how to use it. I might say I love them now. I think the interface itself is quite friendly to deal with adding, changing, or troubleshooting itself.

There are certain aspects of flexibility in the policies that should be added to Deep Discovery. At times, we are limited to a certain policy or certain changes that can be added or configured. I believe that certain infrastructures or networks require a little bit more flexibility to make changes throughout the full software, enabling users or admins to cover all the requirements needed.

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The solution could be more stable and offer more security. When we get suspicious links, we need to make sure they are blocked properly and investigated. 

Sometimes the asset tool gets locked and I'm not quite clear as to why this happens.

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I would like to see integration with third-party tools to improve the visibility of the dashboards.

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