Trend Micro Deep Security Customer Service and Technical Support

Mohit Sharma
CTO at RightCloud Pte. Ltd.
We are very well-connected with our technical support. Most of our team is quite trained on the product. 95 percent of the time, our team doesn't need the technical support team's help. View full review »
Vijay M
Senior Security Specialist at a tech services company
There are different service levels available for technical support. When a problem occurs then we collect the logs and submit them. There is some time lost here because we do not always immediately deal with somebody who has sufficient expertise with the solution. This is something that we would like to see change. Generally, reaching technical support is fine, but in terms of having problems resolved, it varies. Sometimes it can take three days, while other problems can take three months. View full review »
Jason Cradit
Director of Cloud Architecture and Security at a consultancy with 1,001-5,000 employees
We had a little bit of trouble when we first implemented the tool. We couldn't configure something, but it was our own problem as we weren't reading the documentation. We ended up calling implementation support, and they were excellent. They were patient and walked us through the process. They didn't charge us a dime. Since then, we haven't had to use support other than providing our feedback to the product teams. View full review »
Find out what your peers are saying about Juniper vSRX vs. Trend Micro Deep Security and other solutions. Updated: November 2019.
383,444 professionals have used our research since 2012.
Rayees Tamton
Data Center Manager/Support Delivery Manager at Salam Technology
When we call technical support they respond immediately. They are local and we have met them three or four times in the last couple of months. After they visited our office, we had a discussion with them. We get very good support from them, and we appreciate it. View full review »
Erin Xavier
Systems Administrator at Alfred Publishing
They're tech support is on top of things. The few times when we had questions, they have gotten back to me quite rapidly. View full review »
Tanweer Surve
Sr. Director, Enterprise Architecture & Cloud Technologies at Essilor
The technical support is very helpful and geographically dispersed. View full review »
Matthew White
Production DBA at a financial services firm with 51-200 employees
Customer service team are fantastic and help provide timely resolution to issues and questions View full review »
Dirty Blueshirt (Aaron S)
Principal Infrastructure Security Architect at S2 Global
We used the technical support for setting up profiles. Working with them was pretty good, they are extremely responsive and helpful. View full review »
Swami Venkat
CTO at a tech vendor with 1-10 employees
We are experiencing major technical support issues right now, and the technical support has been reasonable about fixing them. View full review »
reviewer651714
Solution Expert -Security at a financial services firm with 10,001+ employees
Technical support is okay. I would rate them 7.5 out of ten. My experience with Trend Micro has been that if there are issues with respect to databases, it takes time for them to resolve the problem. View full review »
Divyang P
Senior Technical Engineer at a tech consulting company with 201-500 employees
I would rate tech support in the range of six to eight out of 10. Time to provide solution could be improved. View full review »
DevOpsEnb3ed
DevOps Engineer at a financial services firm with 501-1,000 employees
Their technical support is great. View full review »
Find out what your peers are saying about Juniper vSRX vs. Trend Micro Deep Security and other solutions. Updated: November 2019.
383,444 professionals have used our research since 2012.
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