Trend Micro Deep Security Customer Service and Technical Support

We are very well-connected with our technical support. Most of our team is quite trained on the product. 95 percent of the time, our team doesn't need the technical support team's help. View full review »

There are different service levels available for technical support. When a problem occurs then we collect the logs and submit them. There is some time lost here because we do not always immediately deal with somebody who has sufficient expertise with the solution. This is something that we would like to see change. Generally, reaching technical support is fine, but in terms of having problems resolved, it varies. Sometimes it can take three days, while other problems can take three months. View full review »

We had a little bit of trouble when we first implemented the tool. We couldn't configure something, but it was our own problem as we weren't reading the documentation. We ended up calling implementation support, and they were excellent. They were patient and walked us through the process. They didn't charge us a dime. Since then, we haven't had to use support other than providing our feedback to the product teams. View full review »

When we call technical support they respond immediately. They are local and we have met them three or four times in the last couple of months. After they visited our office, we had a discussion with them. We get very good support from them, and we appreciate it. View full review »

They're tech support is on top of things. The few times when we had questions, they have gotten back to me quite rapidly. View full review »

The technical support is very helpful and geographically dispersed. View full review »

Customer service team are fantastic and help provide timely resolution to issues and questions View full review »

We used the technical support for setting up profiles. Working with them was pretty good, they are extremely responsive and helpful. View full review »

We are experiencing major technical support issues right now, and the technical support has been reasonable about fixing them. View full review »

My colleagues were able to receive support for issues quickly. I would rate the support a nine out of ten. View full review »

Technical support is okay. I would rate them 7.5 out of ten. My experience with Trend Micro has been that if there are issues with respect to databases, it takes time for them to resolve the problem. View full review »

My team is happy with the technical support. View full review »

I would rate tech support in the range of six to eight out of 10. Time to provide solution could be improved. View full review »

Their technical support is great. View full review »