Trend Micro Deep Security Room for Improvement

Sachin B
IT Executive at IFB

As for what could be improved, I think it should come with an XDR facility without any extra cost. They're always releasing new features, but we need to pay extra for them. Our management is a little conservative about paying for new features. So if they're upgrading something or coming out with a new technology, they should provide it to the existing users. Recently, I attended a webinar that XDR gave about their new threat finding features and we have not received them yet. They are not giving it to existing customers. They are only offering it for purchase. It is for threat forensic reports.

I'm not asking for free, since we are already paying. Whenever they come out with a new thing, they should integrate it with the existing product. That is my opinion.

Additionally, we need a complete web reputation. We need to be able to do forensics for any incoming threat, to find details of the source of the threat, and to catch the '"enemy."

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VM
Vijay M
Senior Security Specialist at a tech services company

Some areas for improvement are:

  • There are new additions to the standard product that should be included with the Deep Security version.
  • When implementing this solution, sometimes we have challenges with SQL migration.
  • Some of our customers complain about the cost of this solution.
  • I would like to see an AI component added to the next release of this solution.
  • The agent-based version has performance issues and they have to make it more lightweight.
  • The forensic analysis capability needs to be improved.
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Rayees Tamton
Data Center Manager/Support Delivery Manager at Salam Technology

The support for email protection can be improved.

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Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
479,323 professionals have used our research since 2012.
MT
Maurizio Testa
Security Engineer/Architect at Telecom Italia

One problem with this kind of  products is scaling. If you go on large sites you have to have an external database, which would increase the overall solution cost.

The solution offers many features aside from antimalware, lile Host FE and IDS/IPS, File integrity monitoring and so on, but if you use it to protect deliering agents on hosts you'd better verify the amount of host resources (ram)  utilized by DS agent itself.   

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RK
reviewer1347108
Founder at a financial services firm with 1-10 employees

This is a very good tool but I don't find it to be a particularly user friendly solution, a lot of trouble shooting is required. I believe it needs simplification, without that they will run into continual problems. For now the solution requires spending a lot of time on module issues and anti-malware modules. We also have issues with scaling and this area could be improved. Adding one additional end point means you need to re-input all the other end points. If you have 1,000 users, that is not possible in real time. Each time we deploy new managers we need to connect with all endpoints and they need to be re-entered. 

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VijayKumar4
AVP - Global Talent Acquisition at CtrlS Datacenters

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them.

We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

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JK
Jeevan Kumar
Technical Manager at Digital World

The biggest drawback with Trend Micro is even when it is connected to the server, it will show as offline.

Another issue is, if I want to suggest this solution to a customer, we won't get the pricing immediately, which is a major problem.

I would like to see cloud-based integration.

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MB
reviewer651714
Solution Expert -Security at a financial services firm with 10,001+ employees

The client can show as offline sometimes, and that becomes a bit difficult for troubleshooting. We end up basically redeploying the client. This is something that could be improved in the future.

It would be helpful if they added more machine learning into the solution in the future.

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Natthapong Prayadsub
IT Infrastructure Manager at a computer software company with 51-200 employees

I would like to see an EDR function for the servers, as that would be useful for us.

Detection and Response directly to the servers.

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Gungor Bingul
Information Systems Director at Korozo

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

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SM
reviewer1553184
Cyber Security Technical Engineer at a tech services company with 1-10 employees

The licensing structure could improve.

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Raul Poma Astete
Technology Support Engineer at a energy/utilities company with 501-1,000 employees

An additional feature that should be included in the next release is the ability to scan more document types.

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Learn what your peers think about Trend Micro Deep Security. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
479,323 professionals have used our research since 2012.