Trend Micro Email Security has limitations, especially when investigating a particular email. For example, I can't run a query on the app itself and can only look back one month by default. It would be helpful if I could extend that to 80-90 days.

Trend Micro Email Security should introduce new features, improvements, and updates which are cost-effective and easy to deploy.

There is room for improvement in threat detection, especially for advanced attacks and business email compromise.  Improved back detection and protection for business email compromise would be very beneficial.

The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas.

There is room for improvement in the support. The response time could be faster. 

The patch management could improve in Trend Micro Email Security.

The send box needs improvement to match other products.

The solution does not check scam emails which is a critical need for our customers. 

It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams. 

The only negative thing about Trend Micro Email Security is its price. It could be less expensive.

In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.

Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.

It's quite pricey.

In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

The solution's multi-tenancy could be improved. I would like to see more integration of Trend Micro Email Security with different platforms.

The product must provide better customization features.

The tool's dashboard is old. 

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

The enterprise security feature needs improvement. 

The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.

There needs to be more documentation for the product.

We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. 

It would be ideal if they had even better protection on offer to keep users even safer. 

Sometimes malicious email gets past the email gateway. This needs to be improved. 

It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. 

Pricing is high.

Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring.

In a future release, the dashboard should bring visibility of the risk to the organization. More executive dashboards of the level of security that we could have inside of the organization. The dashboards or reports could help us to bring more visibility at an executive level, it would be useful.

Mm-hmm. And have you seen the ROI?