Trend Micro OfficeScan Customer Service and Technical Support

reviewer1072692
Head of IT at a financial services firm with 11-50 employees
Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They provided us an adequate solution. View full review »
Mohamed Farouk Zyada
Professional Services Manager at a integrator with 11-50 employees
We tried to implement ourselves. Their technical support is okay. View full review »
Raul Angeles
CISO at Estafeta Mexicana
We work with a partner. We have been working with them for about five years and it's very good. We haven't had any problems. View full review »
Find out what your peers are saying about Trend Micro, Microsoft, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
372,124 professionals have used our research since 2012.
DSI677
DSI at a museum or institution with 201-500 employees
Technical support is very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking. We'll have to fight against the false positives, that's a little bit hard. View full review »
Opsmangr56
Operations Manager at a financial services firm with 201-500 employees
I have not contacted technical support for this solution. View full review »
Sahaya Albin
Assistant Manager at Virus Rescuers Services
I haven't received any feedback in regards to technical support. View full review »
Srinvasa Rao Sirikonda
Senior Consultant- Information Security at a tech services company with 5,001-10,000 employees
Tech support needs improvement. We raised certain cases regarding a lag in terms of a solution, and the response time was slow. View full review »
EdPardo
Cyber Security Lead at Delaware North
I have not used the technical support. View full review »
Sahad Malliveettil
IT Manager with 1-10 employees
The tech support is OK. View full review »
Find out what your peers are saying about Trend Micro, Microsoft, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
372,124 professionals have used our research since 2012.
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