Trend Micro OfficeScan Room for Improvement

reviewer1072692
Head of IT at a financial services firm with 11-50 employees
We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. It's not completely the fault of the antivirus provider. The problem is with the Microsoft Windows system and the drivers themselves. It's a shared responsibility. Trend Micro needs some kind of included warning when OfficeScan senses that somebody is updating some drivers that have known issues. I have the same problem occur also with other products, so it's not specific to Trend Micro OfficeScan. It's a typical problem. View full review »
Mohamed Farouk Zyada
Professional Services Manager at a integrator with 11-50 employees
I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now. Trend Micro covers many things but there is something called ATP, advanced threat prevention and it would improve the solution if they invested in this technology. View full review »
Raul Angeles
CISO at Estafeta Mexicana
I would like to see a data-loss prevention module. We need that in our organization. There is also room for improvement in next-gen attacks protection. View full review »
Find out what your peers are saying about Trend Micro, Microsoft, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
366,756 professionals have used our research since 2012.
DSI677
DSI at a museum or institution with 201-500 employees
They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam. The pricing can always be improved upon. Newly added features should be free. View full review »
Opsmangr56
Operations Manager at a financial services firm with 201-500 employees
The alert, or warning function, needs to be improved. Two days ago I received an email from the system regarding an incident that was detected with a client who received a great deal of spam, in excess of forty-five thousand emails. View full review »
Sahaya Albin
Assistant Manager at Virus Rescuers Services
Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side. Trend Micro needs to include the OfficeScan application control and protection all in one agent. That application control is not properly working, it is affecting the system performance. When we enable that particular functionality, it doesn't load on the machine. We need improvement on that side of it. View full review »
Srinvasa Rao Sirikonda
Senior Consultant- Information Security at a tech services company with 5,001-10,000 employees
I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our OfficeScan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro. View full review »
EdPardo
Cyber Security Lead at Delaware North
It needs a consolidated manager as there are too many parts to currently manage it. The ability to manage the solution needs improvement because it just does not seem like it is quite everything we need it to be. View full review »
Sahad Malliveettil
IT Manager with 1-10 employees
Recently, we had a malware attack and considered looking at other cloud solutions because of this breach. View full review »
Itamar Kalay
Chief Information Security Officer with 1,001-5,000 employees
Find out what your peers are saying about Trend Micro, Microsoft, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
366,756 professionals have used our research since 2012.
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