My team is responsible for maintaining and upgrading Trend Micro Smart Protection service. While our endpoint protection is on-premises, the server remains cloud-based due to the complexity of configuration and deployment.

We did the implementation of Trend Micro Smart Protection in-house with a team of five people. 

If I have 600 endpoints, I can push 600 agents by PDQ in one go within two to three days. XDR Vision One and Trend Micro Smart Protection require two to three hours because it's a cloud-based solution. If we seek the help of Trend Micro Guide, we can deploy XDR Vision One or activate the Vision One license on the cloud. This is not a long procedure, and installing XDR Vision One and Trend Micro Smart Protection takes approximately two to three hours.

A consultant was required to implement the solution.

We had a third party handle the installation for us.

The solution’s deployment took less than a week. Two people from technical and organizational departments were involved in the solution's deployment.

We used a consultant integrator.

In the forefront, only two people are required for implementation, but they are working with their backend team as well as the Trend Micro support. So it comes to around four to five people for deploying these solutions. That includes level one, two and three engineers. 

The solution's deployment took a few weeks.

We use one certified technician to do the implementation and maintenance of the solution.

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

There are regular updates or patching needed for maintenance.

Our company has an in-house IT team and we handled nearly everything. For a few items, we contacted our partners, but mostly we managed the implementation by ourselves.

Well since we are the vendors and implemented and deployed on client side many times, i would say you definitely required highest level of expertise.

I handled the implementation myself.

My IT team did the implementation of Trend Micro Smart Protection.

We do the customer installations.