Trend Micro Smart Protection Complete Reviews

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Mohsinoddi Mohammed
Consultant
Senior Information Security Consultant at a government with 1,001-5,000 employees
Jan 25 2020

What is most valuable?

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

How has it helped my organization?

This solution contributes to our multiple layers of security. First, we have a DNS filter. If there is any malicious file or communication then it will first be blocked by the DNS. If it passes the… more»

What needs improvement?

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, the Office… more»

Which solution did I use previously and why did I switch?

We used to use a solution by McAfee but we switched because of the support. It was bad at the time, although now I don't know.

What other advice do I have?

This is a product that I recommend. The support is excellent and unlike I have seen from other vendors. The biggest lesson that I have learned from using this solution is that it should be installed… more»

Which other solutions did I evaluate?

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally… more»
Real User
Head of IT at a financial services firm with 11-50 employees
Nov 24 2019

What is most valuable?

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. We are very happy with the mail scanning, as well as the… more»

What needs improvement?

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better. The… more»

What's my experience with pricing, setup cost, and licensing?

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

Which solution did I use previously and why did I switch?

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

What other advice do I have?

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well. I'd… more»

Which other solutions did I evaluate?

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.
Find out what your peers are saying about Trend Micro, Microsoft, Palo Alto Networks and others in Endpoint Protection (EPP) for Business. Updated: December 2019.
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Marnix Detollenaere
Real User
Purchase Manager at LET nv
Nov 27 2019

What is most valuable?

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

What needs improvement?

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

What's my experience with pricing, setup cost, and licensing?

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

Which solution did I use previously and why did I switch?

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

What other advice do I have?

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version. We use the on-premises… more»

Which other solutions did I evaluate?

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.
Bharat Kandanoor
Reseller
Head of Security and Engineering at BlueAlly
Mar 26 2019

What needs improvement?

It does not provide insights into what is being done. I don't see value when I present the product to the customer. It says it has done something, but it doesn't provide me any information about what was done. Insights are very important. When it say that definitions are updated, which definitions? How is it protecting me? What is the product doing? All I am getting are one line updates. More insights, like metadata, is important. Without this, there is no point in installing the solution.

Which other solutions did I evaluate?

Our shortlist consisted of Sophos, Trend Micro, and SentinelOne. I have another solution that I am currently evaluating to see if it will provide better value.

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User Assessments By Topic About Trend Micro Smart Protection Complete

Find out what your peers are saying about Trend Micro, Microsoft, Palo Alto Networks and others in Endpoint Protection (EPP) for Business. Updated: December 2019.
391,045 professionals have used our research since 2012.

Trend Micro Smart Protection Complete Questions

What is Trend Micro Smart Protection Complete?

Trend Micro Smart Protection Complete is a connected suite of security capabilities that protects your users no matter where they go or what they do. This modern security delivers the bestprotection at multiple layers: endpoint, application, and network, which work together to stop threats across your organization. It has multiple layers of connected threat protection that integrates security across protection layers with flexible cloud deployment, simplified licensing, and central management for network-wide visibility and control of threats and data. The following layers of security are included in this suite: Endpoint, Mobile, Email and Collaboration, Web and Centralized Security Management.

Trend Micro Smart Protection Complete customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen