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BobenGeorge
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Good AI with an easy initial setup and good scalability

What is our primary use case?

We primarily implement this solution for customers.

What is most valuable?

The solution offers good implementation. The AI is excellent. The initial setup is pretty straightforward.  The solution can scale.

What needs improvement?

The solution could be more stable and secure.

For how long have I used the solution?

We've been dealing with the product for a few years. We tend to use it from project to project. It's likely been about three or so years.

What do I think about the stability of the solution?

I can't speak to the stability of the solution that well. That's something a customer would know more about, as they would deal with it on a day-to-day basis. However, my understanding is that it could be a bit better.

What do I think about

What is our primary use case?

We primarily implement this solution for customers.

What is most valuable?

The solution offers good implementation.

The AI is excellent.

The initial setup is pretty straightforward. 

The solution can scale.

What needs improvement?

The solution could be more stable and secure.

For how long have I used the solution?

We've been dealing with the product for a few years. We tend to use it from project to project. It's likely been about three or so years.

What do I think about the stability of the solution?

I can't speak to the stability of the solution that well. That's something a customer would know more about, as they would deal with it on a day-to-day basis. However, my understanding is that it could be a bit better.

What do I think about the scalability of the solution?

The scalability potential is pretty high. I would rate it at an eight out of ten. If a company needs to scale it, it can do so.

I'm not sure of the exact number of customers on the solution at this time.

How are customer service and technical support?

I don't deal with technical support. I don't have a clear idea of how they are in terms of the support they have on offer as I've never been in touch directly. However, it's my understanding that they are okay and there isn't really an aspect of technical support that needs to be improved.

How was the initial setup?

The deployment is typically straightforward, however, it depends on the policies the company has to put in place. Other than that, it's not too much of a hassle. I cannot recall the exact amount of time it takes to deploy the product. There's typically a session and then discussions with the client before deployment even takes place, however, it's all part of the process.

As I wasn't part of any technical implementation, I cannot speak to how many individuals are part of an implementation.

What other advice do I have?

We're implementors.

I'd rate the solution at an eight out of ten. It's been pretty well received so far. The capabilities are quite good.

I'd recommend the solution to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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BB
IT Expert at a government with 1,001-5,000 employees
Real User
Top 10
Excellent reporting features and a good user interface with very fast packet data

Pros and Cons

  • "The solution integrates well with other Trend Micro products."
  • "The threat response could be a bit better."

What is our primary use case?

We primarily use the solution due to a recommendation from our partner.

What is most valuable?

The solution is able to detect custom viruses that have been targeted at us.

The solution integrates well with other Trend Micro products.

The solution's interface is good.

There is very good computer visibility and machine control.

The reporting features are very good.

The integration of packet data is very fast.

What needs improvement?

The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us.

The threat response could be a bit better.

For how long have I used the solution?

I believe I've been using the solution for around five years now.

What do I think about the stability of the solution?

The solution is stable. We haven't experienced any issues with the stability at all. There haven't been any bugs or glitches. There haven't been any crashes either.

How are customer service and technical support?

Although someone on our team may have called technical support, I personally have not. I can't speak to any direct experience with them.

Which solution did I use previously and why did I switch?

For many years, we used Symantec. We were not satisfied with it, so we decided to switch.

How was the initial setup?

The initial setup is easy. We found it straightforward.

The solution was deployed for our company, for the whole infrastructure.

It might have taken us up to a week to deploy it.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We have about 3,000 people in our company, and of that, about 2,800 are on the solution.

I'd rate the solution ten out of ten.

Right now, we anticipate the solution will work well with different vendors. However, this is still a big question for us, as our infrastructure is Cisco, and they provide us with integrations for visibility, connector response threads, etc. At this point, we're considering switching entirely over from Trend Micro to Cisco because we have so much on Cisco already. Our management will ultimately decide on the direction the company decides to go.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RB
Software Engineer at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Good security with helpful notifications and great performance

Pros and Cons

  • "We do get notifications, which are helpful."
  • "I cannot recall noticing any missing features."

What is our primary use case?

We primarily use the solution for security purposes. We have a Corporate IT who is dealing with the solution directly. My understanding is that they are using it only for a separate antivirus.

What is most valuable?

The performance is okay. It is a very good solution. Our Corporate IT team is able to apply some controls and restrictions which are quite effective. 

We do get notifications, which are helpful.

The security is good, and so far, we have not had any breaches.

What needs improvement?

We haven't had any problems with the solution so far. I cannot recall noticing any missing features.

For how long have I used the solution?

We have used the solution for years at this point. 

What do I think about the stability of the solution?

The performance is okay and the solution is stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I cannot really speak too authoritatively on the scalability, however, my understanding is that it is okay.

There are less than 100 users on the solution currently.

How are customer service and technical support?

I've never been in touch with technical support. I cannot speak to how helpful or responsive they are. 

How was the initial setup?

I wasn't involved in the initial setup. My understanding is that the IT team only pushes it using SCCM. It was our IT team that did the implementation. It's a team of three.

What's my experience with pricing, setup cost, and licensing?

I am not the one who is administering this antivirus solution. Therefore, I can't speak about the cost surrounding the product. While there is a cost, I do not know the exact amount.

What other advice do I have?

I'm an end-user of the product.

I'd rate the solution at an eight out of ten. We've been happy with its capabilities over the years.

I would recommend the solution, as, so far, we haven't had any issues whatsoever. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sridhar Rudra
Security Professional at Qatar Computer Services WLL
Real User
Top 5Leaderboard
Easy to set up with fair pricing and good stability

Pros and Cons

  • "The next-generation antivirus features are excellent."
  • "I'm not sure about the cloud migration part, in terms of whether it is seamless or not."

What is our primary use case?

We primarily use the solution for protection. 

What is most valuable?

The DLP is very good. 

The next-generation antivirus features are excellent.

The initial setup is easy.

We have found the solution to be stable.

The scalability is very good. 

The price of the product is fair. 

What needs improvement?

I'm not sure about the cloud migration part, in terms of whether it is seamless or not.

We'd like the solution to incorporate more ETL functionalities in the future. 

For how long have I used the solution?

I've been using the solution for almost a year now. It hasn't been that long just yet.

What do I think about the stability of the solution?

The product has been stable so far. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. The performance is good. 

What do I think about the scalability of the solution?

The scalability of the product is very good. If a company needs to expand it, it can do so. 

We mostly deal with enterprise-level organizations and it works very well for them. 

How are customer service and technical support?

As I am in sales, I do not directly deal with technical support. Therefore, I cannot provide feedback in terms of the level of their service. I cannot speak to how helpful or responsive they are. 

How was the initial setup?

The implementation process is not complex. It's very simple and straightforward. A company shouldn't have any issues with the process. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not too expensive. 

What other advice do I have?

We are a managed security service provider, and we provide solutions to our customers.

We are existing platinum partners with Trend Micro.

I am on the sales side, not delivery, therefore, I cannot speak to which version of the solution we are using. 

Overall, it's a good product. I would rate it at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Integrates well, robust features, and straightforward installation

Pros and Cons

  • "One of the most valuable features of Trend Micro Smart Protection is the integration with other solutions."

    What is our primary use case?

    Trend Micro Smart Protection is used for network security.

    What is most valuable?

    One of the most valuable features of Trend Micro Smart Protection is the integration with other solutions. 

    Trend Micro Smart Protection is not much different than the Apex One, but has a few more features and is more robust. 

    What needs improvement?

    The solution could be more compatible with other operating systems.

    For how long have I used the solution?

    I have been using Trend Micro Smart Protection for approximately three months.

    What do I think about the stability of the solution?

    Trend Micro Smart Protection is stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    I have approximately 100 customers using this solution. 

    How are customer service and technical support?

    The support is very good.

    Which solution did I use previously and why did I switch?

    I use other security solutions, such as Trend Micro Apex One.

    How was the initial setup?

    The installation is straightforward. If you have a smaller network environment it could take one day for the implementation and if it is a larger complex environment it could take approximately four days.

    What about the implementation team?

    We use one certified technician to do the implementation and maintenance of the solution.

    What's my experience with pricing, setup cost, and licensing?

    There is an annual license required for this solution.

    What other advice do I have?

    I would recommend this solution to others. However, those looking to purchase this solution should first look at their network to understand the requirements and what they want to do exactly. Trend Micro Smart Protection might be a solution that is more than what is required and Trend Micro Apex One could be sufficient in their use case. Overall choosing between Apex One or Smart Protection is up to them to decide based on their use case.

    I rate Trend Micro Smart Protection an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    KK
    IT Manager at a security firm with 201-500 employees
    Real User
    Top 5
    Threat protection that is priced well

    Pros and Cons

    • "What I like the most is the customer pricing because it's a great value."
    • "In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features."

    What is our primary use case?

    The primary use case of this solution is for antivirus protection, ransomware, and trojan horse protection.

    What is most valuable?

    What I like the most is the customer pricing because it's a great value.

    What needs improvement?

    We are currently using Trend Micro for protection, but they have another product called Apex One that we would like to use instead. 

    Apex One includes artificial intelligence and is offered as an upgrade.

    Trend Micro is signature-based, and with Apex One, because of the Artificial Intelligence, you don't have to use the signature file.

    In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.

    For how long have I used the solution?

    I have been using this solution for three years.

    What do I think about the stability of the solution?

    We have a had a few glitches but every program experiences the same thing, so it was not a problem.

    What do I think about the scalability of the solution?

    We have 300 users.

    How are customer service and technical support?

    We have not contacted technical support, but we do have local support available.

    Which solution did I use previously and why did I switch?

    Previously, we were using CrowdStrike and Carbon Black. In the last ten years, we have used three or four different brands and we feel that sometimes it is good to change.

    How was the initial setup?

    The initial setup is straightforward.

    Most were deployed automatically, but there were a few colleagues that were working on site offices in other cities which required it to be done manually.

    What's my experience with pricing, setup cost, and licensing?

    This solution provides good value for the price.

    What other advice do I have?

    I would recommend this solution.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SK
    Leiter Network & Security at a tech services company with 11-50 employees
    Reseller
    Top 5
    A security solution with a useful antivirus signature, but administration could be better

    Pros and Cons

    • "The antivirus signature is valuable."
    • "The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features."

    What is our primary use case?

    We use Trend Micro Smart Protection mainly for Windows 10 end points on clients' computers.

    What is most valuable?

    The antivirus signature is valuable.

    What needs improvement?

    The administration could be better. They could decrease the administrative burden and enable easier management. There are many features, options, and settings which is quite challenging for some of our customers. The complexity of the interface is also an issue. From a software point of view, I would prefer to see actual signatures and actual protection patterns, rather than new features.

    The variety of products Trend Micro offers is huge, and their names have changed every two years. It's quite difficult to explain to customers the benefits, the complexity of the lineup, and the appropriate products for them.

    For how long have I used the solution?

    I have been using Trend Micro Smart Protection for many years.

    How are customer service and technical support?

    Technical support is okay, not excellent.

    Which solution did I use previously and why did I switch?

    We use almost the whole lineup of products from Trend Micro. For example, we use their new solution with artificial intelligence. The use case for the Smart Protection solution is fair and appropriate for extended use.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The cost seems competitive.

    What other advice do I have?

    As a reseller, I would advise new users not to get the license directly. It's better to get it through value-added resellers who have some information, recommendations, and the appropriate settings that best suit the application.

    On a scale from one to ten, I would give Trend Micro Smart Protection a six.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    KA
    Admin IT infrastructure at Ajanta Pharma Ltd
    Real User
    Top 5
    Well-priced with good anti-virus capabilities, but database encryption is missing

    Pros and Cons

    • "The most valuable features are the DLP and anti-virus functionality."
    • "This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it."

    What is our primary use case?

    We primarily use this solution for anti-virus and managing protection for our clients.

    What is most valuable?

    The most valuable features are the DLP and anti-virus functionality. The anti-virus is good.

    What needs improvement?

    Nowadays, it is not possible to rely only on an anti-virus solution. This product would be improved if it had more monitoring capabilities so that it could stop threats before they break into the network and damage it.

    Database encryption is missing and should be added.

    For how long have I used the solution?

    We have been using Trend Micro Smart Protection for one year.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    We have not tried to scale it.

    How are customer service and technical support?

    During my tenure, I have never required technical support.

    How was the initial setup?

    The deployment is easy and quick. You just download the client, install it, and configure it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is good compared to Symantec and McAfee. However, the features are not in a bundled form but rather, they are in a separate, segregated format. If I want to use other features apart from DLP, I have to purchase extra licenses.

    What other advice do I have?

    The suitability of this product depends on the scenario. There are many similar products on the market right now, and everybody is evaluating them based on their own needs. That said, this is a good product and it is worth having a look at.

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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