Trend Micro Smart Protection Reviews

Trend Micro Smart Protection is the #19 ranked solution of our top Endpoint Protection (EPP) for Business tools. It's rated 4.2 out of 5 stars, and is most commonly compared to Microsoft Windows Defender - Trend Micro Smart Protection vs Microsoft Windows Defender

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Nadeem Syed
Real User
CEO at Haniya Technologies
Mar 28 2020

What is most valuable?

Trend Micro has several features that help to distinguish it from other vendors, especially Kaspersky. These include: * There is a choice of deployment between cloud-based… more »

How has it helped my organization?

It sure did. We see major improvement in terms of slowness of machines / computers and blocking more ransomware than any others i have seen.

What needs improvement?

This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it. It would be helpful to… more »

What's my experience with pricing, setup cost, and licensing?

Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products but i believe it is worth it because of the features… more »

Which solution did I use previously and why did I switch?

Prior to this, I was very committed to Kaspersky. In the past ten years, 70% of the endpoint protection market has been captured by Kaspersky. Before that, it was… more »

What other advice do I have?

There was a big gap in the availability of this product in Pakistan from 2009 to 2017. There was simply no presence of Trend Micro. In 2017, they hired people and they… more »

Which other solutions did I evaluate?

Yes, i have evaluated kaspersky, Symantec and bit defender.
Real User
Cyber Security Manager at a consultancy with 5,001-10,000 employees
Feb 20 2020

What is most valuable?

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful. The solution… more »

How has it helped my organization?

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed.

What needs improvement?

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful. The solution needs to add more AI. It… more »

What's my experience with pricing, setup cost, and licensing?

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

Which solution did I use previously and why did I switch?

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

What other advice do I have?

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin… more »
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
439,184 professionals have used our research since 2012.
Real User
Head of IT at a financial services firm with 11-50 employees
Nov 24 2019

What is most valuable?

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. We are very happy with the mail scanning, as well as the… more »

What needs improvement?

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better. The… more »

What's my experience with pricing, setup cost, and licensing?

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

Which solution did I use previously and why did I switch?

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

What other advice do I have?

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well. I'd… more »

Which other solutions did I evaluate?

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.
Mohsinoddi Mohammed
Consultant
Senior Information Security Consultant at Alkhorayef
Jan 28 2020

What is most valuable?

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

How has it helped my organization?

Primarily, we are using this solution for protecting endpoints and servers as well. This solution is a part of our multi-layers security for browsing internet. we use this endpoint protection to… more »

What needs improvement?

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients… more »

Which solution did I use previously and why did I switch?

We used to use a solution by McAfee but we switched because of the support. It was not matching our criteria at that time, although now I know they improved.

What other advice do I have?

I recommend this product as it can be first line of defense for any organization with excellent features, like behavior monitoring, machine learning, and others... Overall, this product is very good… more »

Which other solutions did I evaluate?

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally… more »
Didier St Mart
Real User
IT and Digital Officer with 51-200 employees
Mar 17 2020

What is most valuable?

The one PIN reporting is excellent on the solution. Our organization likes that very much. The reporting, in general, is very easy to understand and is much better than Surface. That particular solution has quite complex reporting that… more »

What needs improvement?

I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.

What's my experience with pricing, setup cost, and licensing?

Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.

Which solution did I use previously and why did I switch?

In the past, I have also worked with McAfee, Symantec, and Surface. The last time I used a Symantec I had a lot of issues where a lot of my workstations become slow. With McAfee updating the product was always quite an issue. Surface had… more »

What other advice do I have?

I would recommend the solution. I'd rate it nine out of ten. I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's… more »
Marnix Detollenaere
Real User
Purchase Manager at LET nv
Nov 27 2019

What is most valuable?

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

What needs improvement?

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

What's my experience with pricing, setup cost, and licensing?

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

Which solution did I use previously and why did I switch?

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

What other advice do I have?

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version. We use the on-premises… more »

Which other solutions did I evaluate?

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.
Bozhin Bozhinov
Real User
IT Expert at a government with 1,001-5,000 employees
Feb 17 2020

What is most valuable?

The solution is able to detect custom viruses that have been targeted at us. The solution integrates well with other Trend Micro products. The solution's interface is good. There is very good computer visibility and machine control. The reporting features are very good. The integration of packet… more »

What needs improvement?

The price of the solution could be improved. For us, this is the most important aspect that could be better. If they could improve their pricing strategy, it would impress us. The threat response could be a bit better.

Which solution did I use previously and why did I switch?

For many years, we used Symantec. We were not satisfied with it, so we decided to switch.

What other advice do I have?

We have about 3,000 people in our company, and of that, about 2,800 are on the solution. I'd rate the solution ten out of ten. Right now, we anticipate the solution will work well with different vendors. However, this is still a big question for us, as our infrastructure is Cisco, and they provide… more »
Real User
IT Manager at a security firm with 201-500 employees
Feb 16 2020

What is most valuable?

What I like the most is the customer pricing because it's a great value.

What needs improvement?

We are currently using Trend Micro for protection, but they have another product called Apex One that we would like to use instead. Apex One includes artificial intelligence and is offered as an upgrade. Trend Micro is signature-based, and… more »

What's my experience with pricing, setup cost, and licensing?

This solution provides good value for the price.

Which solution did I use previously and why did I switch?

Previously, we were using CrowdStrike and Carbon Black. In the last ten years, we have used three or four different brands and we feel that sometimes it is good to change.

What other advice do I have?

I would recommend this solution. I would rate this solution an eight out of ten.
See 2 More Trend Micro Smart Protection Reviews

What is Trend Micro Smart Protection?

Traditional security solutions can’t keep up with your users. Turning to multiple point products to address the myriad of challenges only increases complexity and may leave gaps in your security. Plus, you need a flexible solution that can grow and change with you as you migrate from on-premises to the cloud. To effectively counter today’s evolving threat landscape, you need integrated security that consolidates your view across all layers of protection and all deployment models.
Trend Micro™ Smart Protection Complete is a connected suite of security capabilities that protects
your users no matter where they go or what they do. This modern security delivers the best protection at multiple layers: endpoint, application, and network, using the broadest range of threat protection techniques available. Plus, you can evolve your protection along with your business using flexible on-premises, cloud, and hybrid deployment models that fit your IT environment today and tomorrow. In addition, you can manage users across multiple threat vectors from a single “pane of glass,” giving you complete visibility of the security of your environment.

Also known as
Trend Micro Smart Protection Complete
Trend Micro Smart Protection customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen

Buyer's Guide
Download our free Trend Micro Smart Protection Report and get advice and tips from experienced pros sharing their opinions.