I was a little frustrated with the screening questionnaire set up. I felt that it could be better  structured - we had thousands of questions, and this could make it difficult to find the right ones. It was very easy add a new question, but there was no way to organise or categorise the questions into groups by subject, level, country etc - so trying to monitor and maintain questions and questionnaires was a little bit tricky. At the time I also felt that the support materials could have been improved - Neither I nor the users that made up the global recruitment team had been there at the initial roll out, and so training and reference materials were invaluable. I would often create simple 'how to' videos but it would have been nice to have some more of the basics covered in the Tribepad material. Also some of the material was a little bit dated by the time I came to use it.