Tricentis qTest Customer Service and Technical Support

RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone out of their way to make sure that we are served as best as we possibly can be. I feel like I'm in really good hands with them. That definitely started from the time at which we took on and transitioned to qTest, in the way that they helped us get up to speed with information and support. View full review »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some merger pain in terms of availability. We found that our calls were cycling. But they recognized that pretty quickly and definitely helped us get on the right path. When we were doing the upgrade, we were able to get slots scheduled fairly easily. So tech support is as I expect it to be, at this point. I have names of people whom I can call. That's always nice. It's not just "1-800-qTest." As a vendor they're attentive. They've been up here a few times and we definitely have a view into their roadmap. I find that as much as you're willing to give, you'll get. View full review »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and tier-three. Their development people are probably their third level. They answer quickly, but sometimes they ask questions that I cannot answer because it's part of their tool. Last week I finally told them, "Just go out and look at our system. Follow my instructions and just go out and look. You have it. It's your cloud." View full review »
Learn what your peers think about Tricentis qTest. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
reviewer1215417
Senior Director of Quality Engineering at a tech vendor with 1,001-5,000 employees
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had occurred, what changes are needed. But they're responsive. We do get communications from the support team pretty well and our account manager is pretty good on following up on things. For the most part, first-tier support has to ask some basic questions, but they're pretty good. There is room for improvement on communication response time from first-tier support. What we do is we wind up copying our account manager on tech support requests so she can assist in following up a little bit quicker. Ideally, we shouldn't have to do that, but we have learned to do that and it does make it a lot faster. View full review »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers immediately through email. If it was not possible for me to understand their answer, they immediately scheduled a meeting. So at the maximum, my problem would be resolved over the course of a week. The support is really good. View full review »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the most part. There are just those two limitations that I've uncovered, as compared to other tools that I've used. So a lot of my interactions are like, "Hey, I want to do this," and they say, "Oh, you can't do that," or "the tool doesn't support that." That's the thing I have run into the most. It's not a support issue, it's just a tool issue. Functionality. View full review »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to contact them. Tech support is good. They have set up a good infrastructure and process, so things are getting addressed quickly. View full review »
reviewer1219371
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm with 1,001-5,000 employees
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam. There is a ticketing process. If we have an issue we open a ticket with them. If we need to, they will schedule a meeting with us to complete the request. They respond on time. Representatives come over or Skype us to tell us about the next version date and the like. We get the communications from Tricentis indicating the dates of rollout of new versions. View full review »
reviewer1229907
Division Chief with 10,001+ employees
Technical support has been awesome. There is no doubt in my mind that it's been very good. View full review »
ChrisFirst
Senior Architect at a manufacturing company with 1,001-5,000 employees
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue I described above is the only time I've contacted them. View full review »
Learn what your peers think about Tricentis qTest. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.