PlexNet Pty Ltd in Australia provides this aspect of NETSCOUT but I have found the local team to be very supportive. Whilst NETSCOUT don't have a large number of staff in Australia they are a very transparent organisation and provide good service to their partners. The global support team is also very responsive.

As a partner managing local technical support and often involved in multiple cases I have found the NETSCOUT team to generally have a good level of support. Having support teams in both Europe and America makes things easier for us in Australia. Whilst some cases take longer than others the resolution time is pretty good.

I give them 9/10. I can't give them quite a 10, because from time to time, I'll work with the folks who, not that they're not good, but there are some who are just phenomenal. The regular guy, he's capable, but he doesn't have a level of understanding that maybe some of the more senior guys have.

Over the past three years, I have had an excellent experience with TruView's customer service and support. While there's always room for improvement, they have been consistently helpful and responsive.