Tufin Customer Service and Technical Support

Arturo Morante
Network Architect at a transportation company with 10,001+ employees
Tufin's technical support is excellent. In my old job, I also implemented Tufin, and I was in touch with their Israeli people, the technicians; they're really good. They really know their stuff. In Spain, for southern Europe, they have a couple of people. The technician there is excellent, and the commercial guy is fun. It's the perfect combination. View full review »
NetworkS2260
Network/Security Engineer at a leisure / travel company with 51-200 employees
Although I am in India, we have U.S. support. I haven't had any interactions directly with tech support, but one of my counterparts in the U.S. talks to them and sorts things out for us. I haven't had any discussions with them where I can analyze their work. It was challenging at the time because we wanted to implement a lot of things which Tufin doesn't have as default. There was a lot of customization required and it took a lot of time - one or two months - to sort that out. View full review »
Tch32Dr8392
Technical Director at a tech services company with 201-500 employees
Technical support is excellent, I would give a big thumbs-up to the technical support team. View full review »
Find out what your peers are saying about AlgoSec, Tufin, FireMon and others in Firewall Security Management. Updated: June 2019.
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Mohd Majmi Mohamad
Regional OSH at Pos Malaysia Berhad
I did not engage with Tufin's technical support. We used a third-party. View full review »
Managerfac3
Manager at a manufacturing company with 10,001+ employees
We bought premium support. I have heard from my team that they are great. View full review »
Samuel Taxis
Information Security Engineer at a tech company with 1,001-5,000 employees
We tend to not have any issues with it, so we don't need to use support very often. For what we are using it for, it does exactly what it is supposed to, and we don't have any issues with it. We did contact technical support when we had an appliance, then we migrated it over to a VM and it was moving some of the data from the old code format to the new one. We have also had upgrade problems with it randomly breaking on us. My team has had a pretty good response from the technical support. View full review »
John Fulater
Security Engineering at a financial services firm with 10,001+ employees
The technical support has been excellent. View full review »
NetworkS6585
Network Security at a transportation company with 10,001+ employees
I haven't used technical support. My colleague has, and they are very good. They work through solutions. View full review »
Shawn Babinyecz
Cyber Security Engineer at a healthcare company with 10,001+ employees
I personally haven't worked with them, but I've heard good things about how responsive they are. They've always been able to find the answer that we needed. View full review »
Securitye949
Security Engineer at Allegiant Air
The technical support is hit or miss. More miss than hit. It takes them awhile to understand what the issue is. They don't know where to go in the product right away. A lot of stuff gets escalated to R&D, and even that is a very slow process. When it goes to R&D, it's really slow. We've had the same issue for months. They say it'll be fixed in the next release, then we'll get the next release, and it's even worse. View full review »
Consulta38b6
Consultant at Sirius Computer Solutions
Sometimes the technical support is able to help us quickly, and sometimes it just goes on for quite some time. Something complex or a new functionality requirement takes time, but if it's something simple, then they're pretty quick to resolve it. View full review »
Security4691
Security Engineer at a manufacturing company with 10,001+ employees
The technical support is okay. It's not the best, but it's not the worst. View full review »
SrAdvisof832
Senior Adviser Cyber Security at a comms service provider with 10,001+ employees
I have not personally used Tufin's technical support. View full review »
Salvador Teran
Network Security at a tech services company with 5,001-10,000 employees
I haven't used their technical support. View full review »
SrInfoseb35c
Senior Information Security Architect at First Citizens Bank
The technical support has been very good. I would like it to be a little faster, but it's good. View full review »
SrNetwor9adb
Senior Network Engineer at a financial services firm with 1,001-5,000 employees
The technical support is very good and helpful. We have not encountered that many issues in any one place. View full review »
Profferefb28
Professional Services Engineer at a tech services company
Their technical support was okay. I needed more help getting the product to work in the lab. View full review »
SeniorCofe32
Senior Consulting Manager at a tech services company with 10,001+ employees
Their customer service is better than it used to be. View full review »
Security1d40
Security Analyst at a government with 1,001-5,000 employees
I haven't interacted with the technical support. View full review »
NetworkS3480
Network Security at a insurance company with 1,001-5,000 employees
I personally haven't called into support yet, but some of my peers have. They seem to get their questions resolved. View full review »
Securitye57f
Security Architect at a manufacturing company with 10,001+ employees
If you don't buy their premium support, their technical support is not great and you can only call during daytime hours. So, we ended up purchasing their premium support. View full review »
ITManage3885
IT Manager at a financial services firm with 10,001+ employees
Technical support is satisfactory at the moment. View full review »
NetwEng3023
Network Engineer at a tech services company with 11-50 employees
I have been in contact with technical support. Sometimes they are slow but they get to a solution. View full review »
ITSecuri46f3
IT Security Professional at a pharma/biotech company with 10,001+ employees
I have not had to use the technical support. Maybe I should. View full review »
ChiefInf4325
Chief Information Security Officer at a tech services company with 501-1,000 employees
The technical support has been on point. View full review »
Find out what your peers are saying about AlgoSec, Tufin, FireMon and others in Firewall Security Management. Updated: June 2019.
348,275 professionals have used our research since 2012.

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