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Turbonomic OverviewUNIXBusinessApplication

Turbonomic is the #1 ranked solution in our list of top Cloud Analytics tools. It is most often compared to VMware vRealize Operations (vROps): Turbonomic vs VMware vRealize Operations (vROps)

What is Turbonomic?

Turbonomic, an IBM Company, provides Application Resource Management (ARM) software used by customers to assure application performance and governance by dynamically resourcing applications across hybrid and multicloud environments. Turbonomic Network Performance Management (NPM) provides modern monitoring and analytics solutions to help assure continuous network performance at scale across multivendor networks for enterprises, carriers and managed services providers.

For further information, please visit www.turbonomic.com

www.turbonomic.com/resources/case-studies

Turbonomic is also known as VMTurbo Operations Manager.

Turbonomic Buyer's Guide

Download the Turbonomic Buyer's Guide including reviews and more. Updated: October 2021

Turbonomic Customers

JPMorgan Chase, Bank of America, Citi, ANZ, Credit Suisse, State Street, Morningstar, VOYA, TPICAP, LPL Financial, Cisco, BMC, Hewlett Packard Enterprise, Agilysys, MetLife, Hiscox, Humana, Tokio Marine, Allscripts, SHARP, Providence St. Joseph Health, NBC Universal, pwc, KPMG, Wayfair, Carhartt, Tiffany & Co., UCLA, NASA, NIH

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Archived Turbonomic Reviews (more than two years old)

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Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Real User
I find the Assure Service Performance that appears on the dashboard the most useful item. This option shows virtual machines that may need additional memory or CPU.

What is our primary use case?

Turbonomic is hyper-visor agnostic, so we use it to monitor both our VMware and XenServer environments. It helps identify when a virtual machine needs additional resources or to be migrated to another host. The migration we allow to happen automatically. However, changing resources we look at the recommendation and may or may not take the suggestion for various reasons. 

How has it helped my organization?

Due to the loss of our primary VMware administrator, my colleagues had to take over managing the virtual environment. There were settings for various reservations set at one of our locations. Although memory/CPU may have been increased at some point on these systems, it was not until Turbonomic recommended increasing the reservations that we realized these settings were in place.

More recently, we have used it in planning data center upgrades. It allowed us to determine how many additional blades we may need due to upcoming projects. We built a template on the new model of blades we were considering, and of the new SAP HANA VM's we were going to be needing. It provided a plan of how many blades we would need to add to the environment to accommodate this expansion, which allowed for more accurate budget planning. 

What is most valuable?

When you log in to Turbonomic, I find the Assure Service Performance that appears on the dashboard the most useful item. This option shows virtual machines that may need additional memory, CPU, or to be migrated to other storage to ensure performance. The product can be configured to do all of this automatically, but I like have more control of the changes. Plus, the way we have our storage configured, it is best that one of the admins selects which data store a machine is migrated to. I also like the reporting feature and have several of them set to automatically generate and email to me at the end of the month. One in particular shows snapshots that are still on the virtual machines. This prevents forgotten snapshots from existing for weeks, months, or even years.

What needs improvement?

Based on the way we currently use the product I do not have any recommended improvements. However, we do not have may of the automated features configured at this time.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

There have been no issues with scalability. Currently, it is used to monitor several hypervisor environments including XenServer, VMware, VXRail, etc.

How are customer service and technical support?

Customer Service:

The customer service has always been very responsive and friendly.

Technical Support:

Technical support responds quickly and always keeps you updated on any issues that may require some research. One of the processes is uploading or exporting a copy of your current environment. This gives support a copy of your environment to try to replicate a problem, if needed.

Which solution did I use previously and why did I switch?

We previously had vCOPS, but that was charged per VM and could not monitor and report on our XenServer environment.

How was the initial setup?

Setup is relatively straightforward. There is a template to deploy and configure the initial IP address. After that, the rest of the configuration is performed through the web GUI. This includes adding various environments, setting up reports, configuring actions, etc.

What about the implementation team?

Since we were an early adopter, the deployment was performed with in-house staff on a WebEx with Turbonomiocs, although it is simple enough that you do not really need assistance with it.

What was our ROI?

The ROI would mainly be less time troubleshooting performance issues within the various virtual environments. Since we have a mixed environment, any issues that may impact performance appear on one dashboard, regardless of the environment. This saves the team a lot of time.

What's my experience with pricing, setup cost, and licensing?

The pricing is fairly straightforward. It is based on the number of physical CPUs. There is now an option for per VM pricing. This can be valuable if you are monitoring VM's in a Cloud environment. 

Which other solutions did I evaluate?

No, but as mentioned before we did have vCOPS and chose this as a replacement.

What other advice do I have?

I highly recommend this product, particularly if you have a heterogeneous virtual environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mark Kaplan
Senior Director IT at BARBRI Inc.
Real User
Top 5Leaderboard
Its ability to scale up and down on demand allows for maximum cost efficiency

What is our primary use case?

Turbonomic provides insight and recommendations into our Azure cloud configurations designed to allow optimum efficiency and cost. By analyzing the load on demand, the product can sense when more resources are needed as well as when resources are being wasted. 

How has it helped my organization?

In the first month, we ran this as a POC. It saved us over 5k a month in costs by implementing its recommendations. The product continues to save us money but constantly updating its pricing files from Azure with current promotions and regional costs.

What is most valuable?

Its ability to scale up and down on demand allows for maximum cost efficiency. By dynamically analyzing our loads, the product can sense if resources need to be adjusted. It can also tell if another configuration of the same power would be cheaper in another region. 

What needs improvement?

  • More Azure features are needed. They started with AWS and are now ramping up Azure features. 
  • We would like to see more visibility into reserved instances in Azure.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

Yes, Azure Advisor. It did not do a good job as regards memory utilization but concentrated more on processor consumption.

What's my experience with pricing, setup cost, and licensing?

Make sure you do a POC first so you can see the benefit this product will bring.

What other advice do I have?

Wonderful account team and support. Training is exceptionally thorough. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Turbonomic. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,089 professionals have used our research since 2012.
it_user804366
Alliances Director, Data Center at a tech consulting company with 501-1,000 employees
Real User
We have seen a 30% performance improvement overall

Pros and Cons

  • "The system automatically sizes and moves resources based on the needs of the applications."
  • "We have seen a 30% performance improvement overall."
  • "Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."

What is our primary use case?

Resource Optimization: The system automatically sizes and moves resources based on the needs of the applications. This optimization results in better performance and less resources needed.

How has it helped my organization?

It has allowed our IT organization to keep investments in hardware flat for a projected three year period. In addition, we have seen a 30% performance improvement overall.

What is most valuable?

Automation: The ability to make changes, up or down, and move resources in order to ensure performance, making our investments last longer.

What needs improvement?

Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment.

For how long have I used the solution?

Less than one year.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are both a reseller of the product and a customer.
ITCS user
Technical Analyst IT, VMware Infrastructure Team at a energy/utilities company with 10,001+ employees
Vendor
We utilized the Plan View to understand our hardware requirements

What is most valuable?

  • Improving the overall efficiency of the dashboard.
  • Plan View
  • Environmental Health Chart

How has it helped my organization?

We utilized the Plan View to understand our hardware requirements. When we replaced our old hardware with the new hardware in our datacenters, we were able to more accurately predict our needs, then with the old rule of thumb method.

What needs improvement?

We have two Turbonomic sites set up and use an aggregator to provide an overview of them. The biggest suggestion that I could make is for the changes in the aggregator to be imported into the Turbonomic sites. Currently, we make the change at one site, then the second site keeps our environment on an equal basis.

For how long have I used the solution?

We have used Turbonomic for over two and a half years.

What was my experience with deployment of the solution?

No, there have never been any issues in deployment.

What do I think about the stability of the solution?

Early on in our PoC, we encountered issues, where some of our VMGuests failed to have their information log correctly. That was a number of versions ago and we have not experienced the issue since.

What do I think about the scalability of the solution?

The only issue we have had with scalability is that the sites are not integrated into the aggregator. We need to update each site individually and cannot export or import the changes, and need to do double duty to maintain a level playing field in multiple environments.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

A vendor team who was excellent.

What other advice do I have?

Turbonomic has provided us an automagic optimization of our environment from an operational point of view. I am not sure if we could have as easily setup the same functionality from vROps or on such a granular level.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user694317
Architect at a healthcare company with 10,001+ employees
Vendor
The install is simple and the product is intuitive

What is most valuable?

  • Moving VMs
  • Storage moves in conjunction with DRS
  • The planning function
  • Rightsizing VMs

How has it helped my organization?

We used Turbonomic to plan our hardware refresh, and it was right on the money. Now, we are using it to plan VM moves to the cloud.

What needs improvement?

This is more of a feature request than a need for improvement. I would like to be a able to track growth over time by cluster and be able to define the clusters to use for enterprise summary. I would also like to be able to get an enterprise summary from the aggregator appliance.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

If you can download a Virtual Desk Machine (VMDK) file and assign it an IP, you can deploy Turbonomic in minutes.

What do I think about the stability of the solution?

Turbonomic has been very stabile.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Customer Service:

Turbonomic provides excellent customer service. They are very responsive.

Technical Support:

One of the best technical support groups out of all of our vendors. They are very responsive.

How was the initial setup?

Download OVF file, then configure the IP, enter your VC credentials, and boom, you are done. Just one virtual appliance.

What about the implementation team?

In-house.

What was our ROI?

12 months.

Which other solutions did I evaluate?

vROPs.

What other advice do I have?

You should at least try this out. The install is simple and the product is intuitive. What other solution is capable of showing you an issue, recommending a solution, and making the necessary changes to resolve the issue?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Manager - Business Technology Solutions at a tech vendor with 201-500 employees
Vendor
We get weekly and monthly reporting to our operations. This gave insight to management on how our virtual environment is doing in terms of efficiency and capacity.

What is most valuable?

Reporting and the dashboard.

How has it helped my organization?

Turbonomic provides weekly and monthly reporting functions to our operations. This gave insight to management on how our virtual environment is doing in terms of efficiency and capacity.

What needs improvement?

GUI can be more user friendly. We are also looking for certain reports but they are not defined yet.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

Nope.

What do I think about the stability of the solution?

Nope.

What do I think about the scalability of the solution?

Nope.

How are customer service and technical support?

Customer Service:

Not at this time. The team usually is very responsive.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

We used a VMware native tool before and it is impossible to get any capacity and efficiency data from it. We had to hire a consultant to give us some data. But were able to replace all that once Turbonomic was installed.

How was the initial setup?

It is pretty straightforward.

What about the implementation team?

In-house team with help from the Turbonomic technical team

What was our ROI?

Organization is not there.

What's my experience with pricing, setup cost, and licensing?

Turbonomic new pricing seem to be more expensive, but not sure.

Which other solutions did I evaluate?

There were quite a few solutions presented from EMC, Cisco, and others.

What other advice do I have?

Automation is a good goal but we can't get there until the organization is ready.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Operations Manager - Infrastructure at a healthcare company with 5,001-10,000 employees
Vendor
We have rebalanced our storage platform improving performance and capacity use across hosts and storage

What is most valuable?

We have found the automation for moving VMs optimally to be much better than VMware DRS. We have also rebalanced our storage platform using the recommended storage moves. This has improved performance and capacity use across hosts and storage.

Cluster Capacity Dashboards have been a huge benefit towards capacity planning and scaleout reviews

The planner element of the product is fantastic for host replacement planning and allowing the rightsizing of our disaster recovery (DR) provisioning.

How has it helped my organization?

We now have a more robust capacity request process within the department, and over the past 18 months, we have put on hold a scale out of physical hosts at both our primary datacenter and DR. This has saved the trust 1000s in new hosts and more than paid for the solution many times over.

What needs improvement?

The planner can be complex to complete.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

SolarWinds Virtualization Manager was our previous product. This solution was slow, overly complex and its impact limited in terms of what it was capable of doing.

How was the initial setup?

Very straightforward and the technical team walked us through all we needed to configure.

What about the implementation team?

In-house, as it was very straightforward.

What was our ROI?

This year, we have probably saved around £24,000 on new host scaleouts.

What's my experience with pricing, setup cost, and licensing?

We pay a subscription model, which more than pays for itself each year.

Which other solutions did I evaluate?

Yes, we used SolarWinds Virtualization Manager.

What other advice do I have?

As a manager of a large complex critical healthcare infrastructure, this product has been a huge benefit to me and my team. It is the go to solution for troubleshooting and decision-making regarding our VMware-based datacenters.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Engineer at a government with 501-1,000 employees
Vendor
Its support quality is what all support organizations should aspire to achieve

What is most valuable?

Assure Service Performance.

How has it helped my organization?

Right-sizing and right-balancing VMs and hosts used to be an ongoing, tedious, and time consuming effort. With Turbonomic, it does that work for me so I can focus my attention on other priorities.

What needs improvement?

Interface and navigation can be a challenge if you do not spend a lot of time with it. Creating policies is a bit intimidating and clunky, but that may be on me, because I have not spent much time in the deep end. To Turbonomic's credit, it does what I need it to do with minimal involvement or attention on my part. I am aware that its capabilities are much greater than what I am taking advantage of.

For how long have I used the solution?

Since April 2013.

What was my experience with deployment of the solution?

Deployment could not have be easier.

What do I think about the stability of the solution?

There were a couple issues with some upgrades, but support is excellent, and any issues were resolved by very skilled techs. Because of the nature of the appliance, there was no effect on my production environment.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Excellent. I am noticing quality support seems to be getting harder to come by. Turbonomic's support quality is what all support organizations should aspire to achieve.

Which solution did I use previously and why did I switch?

The previous "solution" was mostly just guess-work in evaluating vCenter metrics.

How was the initial setup?

Initial setup was very straightforward. At least getting the appliance up and running and connected to vCenter. Fortunately, support was excellent and provided some hand-holding in the initial configuration, and it has been pretty much set-it-and-forget-it since.

What about the implementation team?

In-house, with the help of support for configuration.

What was our ROI?

Not quantified.

Which other solutions did I evaluate?

VMware Operations Manager. Like most things VMware, it is too pricey.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
TeamLead at a healthcare company with 1,001-5,000 employees
Vendor
Enforces compliance policies across a hybrid cloud

What is most valuable?

  • Visibility of all workloads, whether on-premise or Azure environments.
  • Control of workloads to assure performance and deliver service levels.
  • Enforcement of compliance policies across a hybrid cloud.

How has it helped my organization?

We have the best practices recommendations to optimize our virtual machine (VM) environment.

What needs improvement?

  • The arithmetic of optimizing the resources of VMs based on the workload.
  • Some of workload are by a monthly basis. Need to consider the month-end or quarterly-end workload.

For how long have I used the solution?

More than three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very cool.

Technical Support:

Very cool. We got an online demo from the technical support and much assistance in operations.

Which solution did I use previously and why did I switch?

Veeam MP for VMware with SCOM 2012 R2.

We are still using this solution as our major monitoring system.

How was the initial setup?

It was simple.

What was our ROI?

Not sure.

What's my experience with pricing, setup cost, and licensing?

No advice.

Which other solutions did I evaluate?

Veeam MP for VMware.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Enterprise Systems Engineer at a government with 1,001-5,000 employees
Vendor
Helps rightsizing over-provisioned VMs for resource reclamation

What is most valuable?

The resource monitoring and usage reporting have helped keep the VMware clusters balanced and running smoothly. It also helps rightsizing over-provisioned virtual machines (VMs) for resource reclamation.

How has it helped my organization?

We are over 75% virtual, so the importance of our virtual environment stability and performance are vital. Turbonomic has been excellent in keeping us running smoothly.

What needs improvement?

Maybe a few more canned reports. In addition, the ability to create custom views to get to VMs that may require more babysitting for resource usage instead of having to drill down every time.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent, they are always willing to help.

Technical Support:

Excellent and ready to train.

Which solution did I use previously and why did I switch?

vCOPs, for only 30 days. We thought Turbonomic was much easier to get to important, useful data.

How was the initial setup?

Yes, it was a simple setup.

What about the implementation team?

Over the phone assistance with internal staff. It was great. There were no problems.

What was our ROI?

It helps us keep resources balanced, available, and plan for future purchases.

What's my experience with pricing, setup cost, and licensing?

It is fair.

Which other solutions did I evaluate?

vCOPS.

What other advice do I have?

It works great. I definitely recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690747
Systems Administrator at a government with 10,001+ employees
Vendor
Gives us a good idea of the hardware specs we will need for future expansion

What is most valuable?

  • Assure service performance
  • Policy/automation
  • Plan/capacity planning
  • Application module
  • Network module

How has it helped my organization?

Assure Service Performance: This feature is useful, because it gives us insightful information (similar to ESXTOP, but minus all the analysis) about a virtual machine (VM), whether it is over-provisioned or under-provisioned. The recommendations help us maintain a well-balanced virtual environment.

Policy/Automation: We set up a policy of automatically adding more vCPUs to the VMs based on Turbonomic's recommendation and continuous monitoring. This feature serves a dual-purpose for us: alleviate administrative tasks for our sysadmins and help maintain the highest performance in our VMs.

Plan: It is a great tool for capacity planning. It helps to eliminate all the guesses and gives us a good idea of the hardware specs we will need for future expansion.

Application/Network Module: Another great features that we use in our environment to help autoscale our application servers, so they are performing smoothly and fluidly with minimal intervention.

What needs improvement?

It would be helpful to have the option to display the target(s) by their host name instead of their IP address. Also, hopefully Turbonomic will continue to increase supports for more target types (vendors).

For how long have I used the solution?

For me, a bit over a year. However, our team has been using it for years.

What was my experience with deployment of the solution?

It has been a while, and I forgot. If there were any issues, they were probably very minimal. Otherwise, it was pretty straightforward.

What do I think about the stability of the solution?

Nothing so far.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

It has been excellent.

Technical Support:

It has been excellent.

Which solution did I use previously and why did I switch?

We were using both Veeam and VMTurbo at one point, but it was management's decision to go with VMTurbo.

How was the initial setup?

It wasn't too complex.

What about the implementation team?

Vendor team. They were knowledgeable and the deployment was pretty smooth.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

Veeam.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Servers & Infrastructure Leader at a tech services company
Consultant
We have automated our virtualization management and are providing performance to our Apps when they needs it.

What is most valuable?

With this platform we have automated our virtualization management and we are providing performance to our Apps when they needs it and saving CAPEX/ OPEX.

How has it helped my organization?

we only do investments in new hardwarie when the life cycle is ending or when Turbonomic have been a right sizing.

What needs improvement?

CAPEX and Management / sizing (OPEX).

For how long have I used the solution?

We implemented Turbonomic this in March 2016.

What was my experience with deployment of the solution?

We have mix of virtualization infrastructure. We have Hyper-V 2012 R2, vSphere 5.1 / 5.5 and 6.p, XenServer 6.02 / 7.0. Only with Hyper-V we have had a little issue for Windows Server configuration.

What do I think about the stability of the solution?

We have issues only when we upgrade the product, example in 5.7 we have issues with HyperV and VMM.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

7

Technical Support:

9/10

Which solution did I use previously and why did I switch?

SCOM and vRealize.

How was the initial setup?

Within two weeks we were collecting metrics and watching how it was working. In a month is enough to do right recommendation for Turbonomic.

What about the implementation team?

we Didn't implement with a vendor. We did alone only with Turbonomic support. It was very easy this deploy

What was our ROI?

In 9 months.

What's my experience with pricing, setup cost, and licensing?

There is a balance of pricing between others software.

Which other solutions did I evaluate?

We used vRealize but it only works with VMware and that only works with thresholds. We didn't save the OPEX and we didn't solve the issues.

What other advice do I have?

With Turbonomic Operations Manager automated all environment virtualization infrastructure (Hyper-V, vSphere, XenServer) with one unique management console. We save our CAPEX working with a plan inside of Operations Manager when we change hardware by lifecycle or when we have new projects, we have a capacity planning with that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user336084
System Administrator at UL Workplace Health & Safety
Video Review
Vendor
I don't have to care for and feed each individual VM, nor make sure that the environment's balanced just the right way. The reporting could be better graphically.

Pros and Cons

  • "The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
  • "The one point is the reporting. We do have reports out of it, but they're not the level of graphical detail I would like."

What is most valuable?

The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center. VMTurbo distributes all of my VMs equally across all of my hosts. I don't ever have to think about when a host is in more heavy use if there's going to be constrain on that single host that it lives on, because it rearranges everything for me through VMotion control.

How has it helped my organization?

The big benefits for me is a lot of time savings. I don't have to care and feed for each individual VM, and make sure that the environment's balanced just the right way. Also, I'm able to see which of my applications are taking more cycles, more compute cycles and RAM usage. I really can understand my environment a little bit better.

What needs improvement?

The one point is the reporting. We do have reports out of it, but they're not the level of graphical detail I would like.

One of the reasons we went with VMTurbo was because we wanted to replace vCOPS. We weren't getting the level of granularity and alerting out of vCOPS to really understand our individual VMs, but VMTurbo, I think, could do a little bit better job on reporting. I would love to use them in our monthly metrics meetings to really show in a very nice graphical way how our environment's growing, how many VMs did we grow from one month to the next. They have some reporting features that we could have a little bit better for us.

What do I think about the stability of the solution?

VMTurbo has been very stable for us. I can't actually recall an instance where it's crashed on us. We have rebooted it, and it comes right back up, and continues right where we left off, and continues to manage our infrastructure.

What do I think about the scalability of the solution?

We started out with VMTurbo in our development and test data center managing over 400 virtual machines. The same instance now manages our entire production data center with our SaaS platform that all of our customers connect to. I didn't have to change anything. The virtual appliance handled it without breaking a sweat.

How are customer service and technical support?

I had a question that came up, and I didn't know how to do something which was how to get very detailed application load on a particular server. I called in to the support, talked to the support gentleman, and he helped me get to the bottom of it. We actually even leveraged their development resources. He got them on the call with me, and so I was able to easily and quickly talk to tier III or even development support directly as a customer.

Which solution did I use previously and why did I switch?

We have some specific instances come up where vCOPS was making recommendations on something like a SQL server. It said, "Hey, you only need 12 megabytes of RAM or 100 megabytes of RAM for the SQL server." Even old OS's just can't run with that low amount of memory. VMTurbo when we looked at it, we understood that it was going to make better recommendations. So far, that's been the case. We've been able to fully automate the distribution of our VMs among our hosts, where vCOPS and DRS really weren't doing the right job for us. They were creating imbalanced hosts. Some hosts would get overloaded, and we've ran into big problems.

What about the implementation team?

It was very easy because it's a virtual appliance. We were able to download it into our network, connect it to vSphere, and within a few minutes of scanning our environment, it was able to plug in and connect to all of our VMs, and manage them for us.

I was still having to babysit a lot of the VMotion requirements for my environment. I was having to move things around manually. VMTurbo has promised, and the promise they delivered on was no more manual VMotions for eight months. That's been a huge time saver for me, and I can trust it to take care of my environment.

What's my experience with pricing, setup cost, and licensing?

Price is a big one. VMTurbo was very competitively priced. We also were able to get additional modules that helped us with our specific needs without much more costs.

Which other solutions did I evaluate?

Actually no. We were looking for a specific need, and I really hadn't seen anybody else out there besides what vCOPS said they could do to deliver automatic load balancing of virtual machines as well as right sizing VMs automatically, and I don't know anybody else out there doing that same thing.

What other advice do I have?

I would say if you have a VMware environment that you are having to spend almost any time load balancing and VMotioning your machines, you're going to need VMTurbo. If you have constrained resources, if you have a limited budget on how many hosts you can buy, you're going to need something like VMTurbo to make sure that the applications that need CPU and RAM are getting it, and the ones that don't are resized so that you can get those resources back.

In reviewing it, we really like to get hands on. We engaged a lot of times through the VMware user group. We get sponsors out to those meetings. We can talk to them face to face. We also talked to our co-members, and find out what they're using and see what kind of results they've had. We've only heard nothing but good things from VMTurbo.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user694131
User at a comms service provider with 11-50 employees
Vendor
Handles load balancing in VMware clusters.

What is most valuable?

Turbonomic does a great job of handling things like: Load balancing in VMware clusters Giving insights into how VMs are being utilized resource-wise Giving insights into how virtualized applications are running inside of VMs Offering suggestions (and that can be automated) to adjust clusters, host hypervisors, and VMs for the best performance

How has it helped my organization?

It has saved us a lot of time in keeping our vSphere clusters running smoothly.

For how long have I used the solution?

We have used this solution for four to five years.

How is customer service and technical support?

Customer Service: This is one of the areas that Turbonomic shines. Any issues we have with the product are handled quickly. Turbonomic has a great and…

What is most valuable?

Turbonomic does a great job of handling things like:

  • Load balancing in VMware clusters
  • Giving insights into how VMs are being utilized resource-wise
  • Giving insights into how virtualized applications are running inside of VMs
  • Offering suggestions (and that can be automated) to adjust clusters, host hypervisors, and VMs for the best performance

How has it helped my organization?

It has saved us a lot of time in keeping our vSphere clusters running smoothly.

For how long have I used the solution?

We have used this solution for four to five years.

How is customer service and technical support?

Customer Service:

This is one of the areas that Turbonomic shines. Any issues we have with the product are handled quickly. Turbonomic has a great and knowledgeable support staff. There are no first-tier database reading techs here. (You know what I'm talking about!)

Technical Support:

Technical support is very professional, efficient, and knowledgeable.

How was the initial setup?

The setup was straightforward. Understanding how the application works in our environment and how to set up rules for different clusters, however, took a little longer. Turbonomic has great training materials on their web site and a really good user forum. They have a top-notch support and engineering team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Calvin Engen
CTO at F12.net
Real User
Top 20
Provides automation of the workloads to the best hosts and trending of resource capacity over time.

What is most valuable?

Provides automation of the workloads to the best hosts and trending of resource capacity over time. We constantly focus on this as a service provider.

How has it helped my organization?

We have a relatively small team for these tasks. We want to ensure that we have automation to provide our clients with the best experience, as well as reducing our overall labor. These factors are critical to our success.

What needs improvement?

The user interface is quite dated. There is a new UI release on the horizon and some of the new UI elements are in the newest version. It would also be good to have an overview of the environment of improvements. In addition, VMtools out of date, as are the phantom files.

For how long have I used the solution?

We have been using this solution for three years.

What was my experience with deployment of the solution?

There were no deployment issues.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

No scalability issues,so far and we have 20 hosts.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 9/10.

Technical Support:

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

We used vMan from SolarWinds. We wanted a product that enabled more automation of tasks and intelligent load balancing.

How was the initial setup?

The setup was straightforward. You simply install the OVA, set the IP, and plug it into your Vcenter.

What about the implementation team?

We did the implementation in-house.

What was our ROI?

We have been seeing a 4-6 month time window where we have been able to extend before procurement of additional hosts which have been required.

Alongside the additional labor, we save approximately $4500/month.

What's my experience with pricing, setup cost, and licensing?

Ensure that you do a multi-year agreement to get the best discounts.

Which other solutions did I evaluate?

We looked at vMan and vROps.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user705003
Pre Sales Engineer - BigTec at a tech services company with 201-500 employees
Real User
A performance-based application that provides automatic planning on every type of infrastructure

What is most valuable?

It is a performance-based application that provides automatic planning on every type of infrastructure, i.e., the on-premise or cloud.

What needs improvement?

When you have a congestion in your infrastructure, you don’t have to resolve these kinds of problems, the solution is proactive and automatic to take the better for your application when they need it.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

We never experienced any stability issues.

What do I think about the scalability of the solution?

We never experienced any scalability issues.

How are customer service and technical support?

I would give the technical support a 10 out of 10 rating.

Which solution did I use previously and why did I switch?

Previously, we were using vRealize Operations IT Manager (vROps) but it wasn't as granular as Turbonomic.

How was the initial setup?

It is very easy to setup, i.e., one VM to deploy with one week to audit your infrastructure, then add the first recommendation.

What's my experience with pricing, setup cost, and licensing?

It is easy for licensing the physical core CPU.

Which other solutions did I evaluate?

This is the best solution.

What other advice do I have?

With this product, the admin IT takes time to do other kind of jobs and not to resolve problems.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Turbonomic distributors.
it_user411870
Business Unit Manager at a tech vendor with 51-200 employees
MSP
We were able to visibly see the future deployments and the impact that it would have on the existing environment.

What is most valuable?

  • Visibility: Prior to using Turbonomic, we had absolutely no insight into which resources our applications were utilizing.
  • Automation: I have a small number of IT staff and the automation provides a number of huge benefits. The operational tasks are handled by Turbonomic which dramatically reduces the burden on my team, freeing up their time to concentrate on improving the IT infrastructure as opposed to reactive ‘fire-fighting’. The VMs are correctly spec’d to the workload’s demands (with no user impact and performance degradation) circumventing any chances of human error.
  • Plans: We were able to visibly see the future deployments and the impact that it would have on the existing environment.

How has it helped my organization?

Due to the VMs being correctly sized, we had an instant increase in the resources and saw an immediate CapEx saving, as we were in the process of purchasing new equipment.

What needs improvement?

The current Flash user interface is sometimes slow, but the new HTML5 interface is already in development.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scal issues.

How was the initial setup?

The setup was very easy. Deployed the OVA, assigned a static IP and linked it to our hypervisors. Saw recommendations to improve our infrastructure within minutes.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are fair.

Which other solutions did I evaluate?

We evaluated CloudPhysics. We experienced issues due to the fact that it is a Cloud SaaS solution and faced bandwidth challenges, which resulted in the product being unusable.

What other advice do I have?

Immediate ROI was seen due to the reduced IT infrastructure CapEx.

I highly recommend deploying Turbonomic prior to purchasing any hardware.

Disclosure: My company has a business relationship with this vendor other than being a customer: We were so impressed with Turbonomic that we became a partner.
ITCS user
Senior IT Analyst, Infrastructure Systems at a tech services company with 10,001+ employees
Consultant
Great product and we use it extensively, from setting up VMturbo to load balance our VM's across a cluster.

What is most valuable?

Planning a projection and right sizing capabilities

How has it helped my organization?

Used it during a ESX host refresh project to calculate how many hosts we would need to accommodate our growing production environment over the next 2 years. We reduced from 20 ESX hosts to 8 large hosts saving on VMware licensing costs as well as server hardware maintenance

What needs improvement?

Reports could be more versatile.

For how long have I used the solution?

Since Dec 2016

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Fantastic! 10/10. Engineers are responsive and very knowledgeable

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Straightforward

What about the implementation team?

Through our Business Partners. They learnt as they went but did a good job overall

What was our ROI?

N/A

What's my experience with pricing, setup cost, and licensing?

N/A

Which other solutions did I evaluate?

N/A

What other advice do I have?

Great product and we use it extensively, from setting up VMturbo to load balance our VM's across a cluster, implementing right sizing recommendations, policy rules, memory/storage and CPU trends and plans for future projections in order to determine how we can reduce our hardware and licensing footprints.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user698298
CIO at a university with 501-1,000 employees
Vendor
The PLAN feature helps us with forecasting and planning resources.

What is most valuable?

We really take advantage of the PLAN feature, as forecasting and planning resources is imperative for effective and efficient operations management. Our fiscal responsibility considerations are key and important.

How has it helped my organization?

As we project growth and expansion, we have to consider high availability and redundancy. We also have to consider business continuity and keeping track of current and future assets. Those items are really key to this program.

What needs improvement?

We would like additional insight into our virtual environment, which increases the credibility and integrity of the systems we manage and administer.

For how long have I used the solution?

We've been using the product for three years.

What was my experience with deployment of the solution?

Our deployment was seamless.

What do I think about the stability of the solution?

We haven't experienced any stability issues.

What do I think about the scalability of the solution?

We have been able to scale and use the product without any interruptions.

How are customer service and technical support?

Customer Service:

In our experience, we've had excellent Account Managers. Our questions have been researched and responded to in a timely fashion.

Technical Support:

I would give technical support a rating of 9/10. They have been very responsive.

Which solution did I use previously and why did I switch?

We did not use a solution before this.

How was the initial setup?

We pretty much set up the product from the documentation provided. This was originally one of the few products we researched that was a single virtual appliance.

What about the implementation team?

We implemented in-house

What was our ROI?

I couldn't give a dollar amount, but this has increased the credibility of our virtual environment.

What's my experience with pricing, setup cost, and licensing?

If you compare other solutions, you'll witness the value of the product.

Which other solutions did I evaluate?

We evaluated VFoglight.

What other advice do I have?

It's been a great fit for our organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
System Engineer at a financial services firm with 5,001-10,000 employees
Vendor
When there is an issue, we can get to critical data quickly. Much faster than using vCenter.

What is most valuable?

Dashboards for critical servers. When there is an issue, we can get to critical data quickly. Much faster than using vCenter.

How has it helped my organization?

We are able to focus in on the actual problem faster.

What needs improvement?

I have found the interface not to be intuitive. Hopefully this will be addressed in the future.

For how long have I used the solution?

About one year.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. Technical Support: Excellent.

Which solution did I use previously and why did I switch?

No. …

What is most valuable?

Dashboards for critical servers. When there is an issue, we can get to critical data quickly. Much faster than using vCenter.

How has it helped my organization?

We are able to focus in on the actual problem faster.

What needs improvement?

I have found the interface not to be intuitive. Hopefully this will be addressed in the future.

For how long have I used the solution?

About one year.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Yes.

What about the implementation team?

In-house implementation.

What was our ROI?

I can't say. I am an engineer, not in management.

What's my experience with pricing, setup cost, and licensing?

n/a

Which other solutions did I evaluate?

n/a

What other advice do I have?

Go with it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690768
User
Vendor
The automation has been great. We had some VMs running slow due to high IO on their LUNs, and Turbonomic automatically moved them to correct the problem.

What is most valuable?

The automation has been great. We had some VMs running slow due to high IO on their LUNs, and Turbonomic automatically moved them to correct the problem. Our server performance has been much improved. As the environment changes, Turbonomic adjusts and keeps everything running smooth.

How has it helped my organization?

Response times have been improved on many of our servers.

For how long have I used the solution?

We've had the solution a few months.

What was my experience with deployment of the solution?

We allowed our DRS rules to be used for Turbonomic, but didn't have one of the rules selected as active in VMware. All we had to do was click a check box to fix the issue.

What do I think about the stability of the solution?

No

What do I think

What is most valuable?

The automation has been great. We had some VMs running slow due to high IO on their LUNs, and Turbonomic automatically moved them to correct the problem. Our server performance has been much improved. As the environment changes, Turbonomic adjusts and keeps everything running smooth.

How has it helped my organization?

Response times have been improved on many of our servers.

For how long have I used the solution?

We've had the solution a few months.

What was my experience with deployment of the solution?

We allowed our DRS rules to be used for Turbonomic, but didn't have one of the rules selected as active in VMware. All we had to do was click a check box to fix the issue.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Customer service is excellent.

Technical Support:

Technical support was very helpful.

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was a straightforward setup.

What about the implementation team?

We implemented it in-house.

What was our ROI?

We're still working on allowing more automation. Our ROI is constantly improving.

Which other solutions did I evaluate?

No

What other advice do I have?

The extra training we purchased was worth it. We learned a lot about how to use the product and get the most out of it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Sr. System Engineer at a healthcare company with 10,001+ employees
Vendor
It has reduced our hardware costs by allowing us to purchase only the necessary resources instead of over purchasing out of caution.

What is most valuable?

The most common features we use are the reports for VM performance and the planning tools. We use the planning tools to right-size hardware purchases when replacing old hardware. It takes the guess work out of switching hardware platforms.

How has it helped my organization?

It has reduced our hardware costs by allowing us to purchase only the necessary resources instead of over purchasing out of caution.

What needs improvement?

The automated resize of VMs requires caution. Make sure you properly configure this feature before it is enabled.

For how long have I used the solution?

It's been a while. About five years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I

What is most valuable?

The most common features we use are the reports for VM performance and the planning tools. We use the planning tools to right-size hardware purchases when replacing old hardware. It takes the guess work out of switching hardware platforms.

How has it helped my organization?

It has reduced our hardware costs by allowing us to purchase only the necessary resources instead of over purchasing out of caution.

What needs improvement?

The automated resize of VMs requires caution. Make sure you properly configure this feature before it is enabled.

For how long have I used the solution?

It's been a while. About five years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Wonderful. They have strong technical support that is very willing to dig into problems.

Technical Support:

Wonderful. They have strong technical support that is very willing to dig into problems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690813
User with 201-500 employees
Vendor
DRS Scheduling/automation and reporting are extremely valuable.

What is most valuable?

DRS Scheduling/automation. Reporting.

How has it helped my organization?

Allowing Turbonomic to take over for vCenter DRS has shown a marked decrease in vMotion of virtual machines to keep our cluster resources balanced.

What needs improvement?

The interface could use some work to improve overall usability.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent! Technical Support: Excellent!

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

What is most valuable?

DRS Scheduling/automation. Reporting.

How has it helped my organization?

Allowing Turbonomic to take over for vCenter DRS has shown a marked decrease in vMotion of virtual machines to keep our cluster resources balanced.

What needs improvement?

The interface could use some work to improve overall usability.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent!

Technical Support:

Excellent!

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house team.

What's my experience with pricing, setup cost, and licensing?

No.

Which other solutions did I evaluate?

Yes.

What other advice do I have?

I would like to see support for VMware NSX included.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user691581
Server Systems Administrator at a manufacturing company with 1,001-5,000 employees
Vendor
The ability to utilize simple graphs to cost-justify the addition of new equipment and resources is extremely helpful.

What is most valuable?

The ability to utilize simple graphs to cost-justify the addition of new equipment and resources is extremely helpful, and goes beyond what is provided in other solutions.

How has it helped my organization?

Automatic migration of VMs keeps our workloads balanced at an efficient level.

What needs improvement?

The "consumer and producer" model Turbonomic is based off of can be a bit difficult to understand in the beginning. Continued awareness of the "Green Circle" portal for training and tips will always be useful.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Deployment and upgrading is simple and reliable.

How is customer service and technical support?

Customer service always responds…

What is most valuable?

The ability to utilize simple graphs to cost-justify the addition of new equipment and resources is extremely helpful, and goes beyond what is provided in other solutions.

How has it helped my organization?

Automatic migration of VMs keeps our workloads balanced at an efficient level.

What needs improvement?

The "consumer and producer" model Turbonomic is based off of can be a bit difficult to understand in the beginning. Continued awareness of the "Green Circle" portal for training and tips will always be useful.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Deployment and upgrading is simple and reliable.

How is customer service and technical support?

Customer service always responds quickly, and is knowledgeable and thorough.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Server and Virtualization Team Lead at a manufacturing company with 10,001+ employees
Vendor
It has allowed us to focus less on optimizing VM workloads.

What is most valuable?

The automation piece is one of the most valuable features. It has allowed us to focus less on optimizing VM workloads. Custom dashboard has also been helpful with upper-level management.

How has it helped my organization?

Turbonomics is DRS on steroids. Our clusters have been perfectly balanced.

What needs improvement?

VM level granularity on some of the automation actions such as adding memory/CPU. That would allow an admin to schedule the exact time for the specific action for any given VM.

For how long have I used the solution?

We have had this solution running since mid 2016.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the

What is most valuable?

The automation piece is one of the most valuable features. It has allowed us to focus less on optimizing VM workloads. Custom dashboard has also been helpful with upper-level management.

How has it helped my organization?

Turbonomics is DRS on steroids. Our clusters have been perfectly balanced.

What needs improvement?

VM level granularity on some of the automation actions such as adding memory/CPU. That would allow an admin to schedule the exact time for the specific action for any given VM.

For how long have I used the solution?

We have had this solution running since mid 2016.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Customer service is fantastic.

Technical Support:

Five stars.

Which solution did I use previously and why did I switch?

Nothing else in the market can compare.

How was the initial setup?

Initial setup was very simple. Deploy a simple OVA, give it an IP and sufficient rights, and voila.

What about the implementation team?

We implemented in-house.

What was our ROI?

TBD.

What's my experience with pricing, setup cost, and licensing?

Not sure.

Which other solutions did I evaluate?

N/A

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542421
EVP Financ with 51-200 employees
Vendor
It continually gives me a solid look at my virtualization environment. It gives me a second set of eyes on our VMs.

What is most valuable?

I like the dashboard. I don't have to search around or create reports for issues or items I should be looking at it. It all just comes to the front.

How has it helped my organization?

It continually gives me a solid look at my virtualization environment. It gives me a second set of eyes on our VMs.

What needs improvement?

The UI is a little dated. I'm not a huge fan of the fact it runs on flash. Something HTML5 based would be nice.

For how long have I used the solution?

About one year.

What was my experience with deployment of the solution?

A little. We run AHV (Acropolis Hypervisor by Nutanix) as our hypervisor, and it took a little tweaking to get it to recognize everything. However, support was great, and we quickly figured it out.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Support has been great, both technical and sales.

Technical Support:

Tech support has been great.

Which solution did I use previously and why did I switch?

No, we did not. Previously, on vSphere, we just used what we could get out of vCenter.

How was the initial setup?

Straightforward. It was just a virtual appliance.

What about the implementation team?

It was just in-house combined with support from sales/tech support.

What was our ROI?

We haven't calculated it, but I can tell you that it's something we've relied on and must have saved us money, if only in time not having to go look for the information this tool provides.

What's my experience with pricing, setup cost, and licensing?

It was reasonable. Also, they've been very forgiving on the trail end of things, as we only bought licensing for our "new" infrastructure, but monitored the whole (old and new) throughout our transition.

Which other solutions did I evaluate?

None.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Systems Engineer - Virtualization at a tech services company with 51-200 employees
Consultant
It has increased the utilization of our hosts without sacrificing performance.

What is most valuable?

  • Automating migrations and implementing storage recommendations
  • Reporting
  • Planning tool

How has it helped my organization?

It has increased the utilization of our hosts without sacrificing performance. We can run more VMs over a longer period of time without needing to purchase additional hardware. The Plan tool is great as you can create a plan and save it for the future. It allows you to configure the plan however you need it to determine what is needed. For example, I use the Plan tool for capacity planning throughout the year, where it used to be a manual process. I now have plans that I can run and within minutes; the report will let me know what we need and where.

I no longer need to keep a watchful eye on the environment. Turbonomic provides assured performance. Anything that we don't yet have automated, it will make a recommendation to improve the performance of that particular server.

What needs improvement?

There is a lot of information and to get a plan or report correct is a little trial and error. Once you get used to the interface and how it works, it does get easier.

For how long have I used the solution?

For about four years

What was my experience with deployment of the solution?

None. It's very easy to implement. Deploy the OVA, connect to your environment(s), configure your custom settings particular to your company, and your done.

What do I think about the stability of the solution?

I've never encountered issues with stability. We did need to increase the memory on the appliance because we have a very large environment.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Their customer service is second to none. Any time I've had to contact support, they've answered it immediately and correctly.

Technical Support:

Excellent!

Which solution did I use previously and why did I switch?

At a previous place of employment we used vFoglight which was just a terrible product. Turbonomic doesn't even compare because it doesn't monitor your environment and send alerts. It prevents alerts from ever happening.

How was the initial setup?

Very straightforward.

What about the implementation team?

I implemented it myself.

What was our ROI?

It was within 12 months of deployment. It would have been sooner had we been able to enable all recommendations.

What's my experience with pricing, setup cost, and licensing?

N\A

Which other solutions did I evaluate?

N\A

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user693378
User at a healthcare company with 10,001+ employees
Vendor
This product has allowed us to see how dense we can make our ESXi clusters.

What is most valuable?

Capacity reporting features.

How has it helped my organization?

This product has allowed us to see how dense we can make our ESXi clusters.

What needs improvement?

Reporting on powered down VMs.

For how long have I used the solution?

Six months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: 10 out of 10. Technical Support: On a scale of one to 10 it's been a 5.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. Deploy an OVA.

What about the implementation team?

Vendor team,…

What is most valuable?

Capacity reporting features.

How has it helped my organization?

This product has allowed us to see how dense we can make our ESXi clusters.

What needs improvement?

Reporting on powered down VMs.

For how long have I used the solution?

Six months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

10 out of 10.

Technical Support:

On a scale of one to 10 it's been a 5.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. Deploy an OVA.

What about the implementation team?

Vendor team, good level of expertise.

What was our ROI?

Capacity planning, migration planning, consolidation of our environment.

What's my experience with pricing, setup cost, and licensing?

Speak with your account manager.

Which other solutions did I evaluate?

Yes, vROps.

What other advice do I have?

N/A

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Operation & Project Lead at a maritime company with 201-500 employees
Vendor
We now have a perfectly balanced load across our clustered hosts.

What is most valuable?

I'm primarily using Turbo for rightsizing VMs and to prove to application owners that the software vendor's system requirements for reserving huge amounts of resources aren't necessary.

How has it helped my organization?

With VMware's DRS aggressiveness turned down and allowing Turbo to manage the load, we now have a perfectly balanced load across our clustered hosts. These could otherwise easily be off by as much as 30-40%, even on the very aggressive settings in VMware before Turbo.

What needs improvement?

The reporting module has very big potential, but really lacks predefined reports for all kinds of purposes. I often find that the report I need doesn't exist, even though I know the data for it is available.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

No issues. Even upgraded to the new CentOS appliance and went through backup and restore of the database without any issues along the way.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

It's best used in a clustered environment, and a bit cumbersome to maneuver around in when installed in a single host environment.

How is customer service and technical support?

Customer Service:

Excellent!

Technical Support:

Excellent!

I have had several WebEx sessions where their techs very professionally addressed some questions or issues I had.

What was our ROI?

It has saved us from purchasing new hardware in four regional offices and had us extend the service for two years, instead of buying new servers (HPE Gen8 and Gen9 servers running on fifth year). It has easily returned the investment we made in purchasing Turbo.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Systems Engineer (VMware) at a hospitality company with 201-500 employees
Vendor
Helps us rightsize workloads highlight bottlenecks and effectively plan for capacity.

What is most valuable?

Migration planning, VM rightsIzing reports, performance assurance dashboards, workload placement rules and planning.

How has it helped my organization?

Helps us rightsize workloads, highlight bottlenecks and effectively plan for capacity.

What needs improvement?

Can't wait for the new GUI (which is due soon) as the old interface can be difficult to navigate.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

Nope.

What do I think about the stability of the solution?

Nope.

What do I think about the scalability of the solution?

Nope.

How are customer service and technical support?

Customer Service: Really good, all the account management I've spoken to understand their product and how…

What is most valuable?

Migration planning, VM rightsIzing reports, performance assurance dashboards, workload placement rules and planning.

How has it helped my organization?

Helps us rightsize workloads, highlight bottlenecks and effectively plan for capacity.

What needs improvement?

Can't wait for the new GUI (which is due soon) as the old interface can be difficult to navigate.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

Nope.

What do I think about the stability of the solution?

Nope.

What do I think about the scalability of the solution?

Nope.

How are customer service and technical support?

Customer Service:

Really good, all the account management I've spoken to understand their product and how we can improve and progress our environment.

Technical Support:

Also really good. All the support staff I've spoken to understand their product and what we're trying to achieve.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very striaghtforward.

What about the implementation team?

In-house.

What was our ROI?

No exact figure, but the aim is to extend the lifespan of our hypervisor host before adding capacity.

What's my experience with pricing, setup cost, and licensing?

In order to get the most out of the product cost, you need to drive the rightsizing of workloads. Trust in what it recommends.

Which other solutions did I evaluate?

No.

What other advice do I have?

Nope.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692703
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Vendor
It gives us insight and assurance that we are meeting operational targets.

What is most valuable?

Not having to dig through any event logs, alerts or performance logs within the vSphere clients and instead getting direct recommendations from Turbonomic is wonderful.

How has it helped my organization?

While none of our VMs are highly transactional, good performance 24/7 is needed in the healthcare realm. Turbonomic gives us insight and assurance that we are meeting operational targets.

What needs improvement?

The old interface looks a bit dated and the new one does not seem to have all the information the old one has (which is why I use the old one). It can take me a bit of searching to find the endpoint I want to analyze further.

Also, more/better alerts would be useful, e.g. when action is warranted where automatic operations have not been enabled.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

When upgrading prior versions, I sometimes lost prior performance data. Even support was not able to retrieve it. It was not that critical at the time, but frustrating nonetheless. That being said, recent updates have not resulted in any data loss.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Customer service is very good and the wait times are minimal.

Technical Support:

Technical support is very good and the wait times are minimal.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Initial setup is as easy as you would want. Simply deploy the OVA and point it to vCenter.

What about the implementation team?

Implemented on my own.

What was our ROI?

I cannot quantify ROI at this time, but can attest to the many hours saved in virtual maintenance and the number of times we've been able to conclusively show optimal performance under given environments.

What's my experience with pricing, setup cost, and licensing?

It's by no means a cheap product, but worth the investment.

Which other solutions did I evaluate?

We had been using VMware's ESXi Enterprise Plus with all of its features, including DRS and HA. Turbonomic simply fit the bill when we looked at it.

What other advice do I have?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692700
IT Manager at a pharma/biotech company with 10,001+ employees
Real User
Automation of leveling out compute power across servers and forecasting.

What is most valuable?

Automation of leveling out compute power across servers and forecasting.

What needs improvement?

I would simplify the navigation, this would be a great read-only tool to give to upper management.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Not a single hiccup.

What do I think about the stability of the solution?

It eats memory but a simple reboot fixes that.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Nine out of 10. Technical Support: Nine out of 10.

Which solution did I use previously and why did I switch?

Only native VMware solutions.

How was the initial setup?

Very simple.

What about the

What is most valuable?

Automation of leveling out compute power across servers and forecasting.

What needs improvement?

I would simplify the navigation, this would be a great read-only tool to give to upper management.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Not a single hiccup.

What do I think about the stability of the solution?

It eats memory but a simple reboot fixes that.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Nine out of 10.

Technical Support:

Nine out of 10.

Which solution did I use previously and why did I switch?

Only native VMware solutions.

How was the initial setup?

Very simple.

What about the implementation team?

In-house.

What was our ROI?

Not 100% sure.

What's my experience with pricing, setup cost, and licensing?

I do not.

Which other solutions did I evaluate?

No, this was provided to me.

What other advice do I have?

The support team is outstanding!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692475
User at a financial services firm with 1,001-5,000 employees
Vendor
We have been able to recover significant headroom by utilizing Turbonomic's measurements.

Pros and Cons

  • "The most important feature to us is an objective measurement of VM headroom per cluster. In addition, the ability to check for the right-sizing of VMs."
  • "Remove the need for special in-house knowledge and development."

What is most valuable?

The most important feature to us is an objective measurement of VM headroom per cluster. In addition, the ability to check for the right-sizing of VMs.

How has it helped my organization?

We have been able to recover significant headroom by utilizing Turbonomic's measurements. Moreover, there is no need for any in-house reporting to check capacity.

What needs improvement?

Turbonomic's product is the best I have seen at calculating headroom when compared with our original in-house calculations. However, the current versions do not split out headroom by component nor do they indicate where the capacity bottleneck lies (e.g. CPU, memory, or storage).

For how long have I used the solution?

We have been using this product for close to a year now.

What was my experience with deployment of the solution?

Deployment was very smooth and we are not even using the appliance. We are using the application on RHEL 7.

What do I think about the stability of the solution?

I have yet to encounter any problems with stability.

What do I think about the scalability of the solution?

We have multiple vCenters so we did have to break out our initial Turbonomic implementation into multiple Turbonomic instances.

How are customer service and technical support?

Customer Service:

Their customer service is very responsive and they have been following up with us since we bought the product.

Technical Support:

I get accurate answers quickly. I would have to rate it higher than most support organizations.

Which solution did I use previously and why did I switch?

We were using an in-house toolset. There were primarily two reasons for the change:

  1. Remove the need for special in-house knowledge and development.
  2. Use a product that is recognized in the industry to increase transparency and confidence in our capacity calculations.

How was the initial setup?

Very simple. If you can run "yum" and follow a one-page document you can install this product.

What about the implementation team?

We implemented with an in-house team after a week of onsite training at Turbonomic's office.

What was our ROI?

The break-even point is probably after less than a year. We calculate we will continue to save money year over year by using this product; even more so as we start implementing more features.

What's my experience with pricing, setup cost, and licensing?

You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm.

Which other solutions did I evaluate?

I have used and tried other products before. Turbonomic is the best for two main reasons: Simplicity and accuracy.

Many products provide tons of information. It's impressive, but superfluous. Turbonomic provides you the information you need - and can provide more - but the dashboards are simple and easy to understand.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Eammon Carleton
IT Infrastructure Architecture Team Lead at a healthcare company with 10,001+ employees
Real User
We can now precisely model future workload and infrastructure supply to plan for growth.

What is most valuable?

Planning and workload placement.

How has it helped my organization?

Planning infrastructure needs for our virtual environment was previously a tedious task that included a lot of guesswork. With Turbonomic we can now precisely model future workload and infrastructure supply to plan for growth.

What needs improvement?

The UI can be slow and occasionally hangs, requiring logging out and back in. More informative progress status when working with plans would be helpful.

For how long have I used the solution?

Four months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

Minor issues when removing targets from the application, requiring reboot of the Turbonomic virtual appliance. …

What is most valuable?

Planning and workload placement.

How has it helped my organization?

Planning infrastructure needs for our virtual environment was previously a tedious task that included a lot of guesswork. With Turbonomic we can now precisely model future workload and infrastructure supply to plan for growth.

What needs improvement?

The UI can be slow and occasionally hangs, requiring logging out and back in. More informative progress status when working with plans would be helpful.

For how long have I used the solution?

Four months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

Minor issues when removing targets from the application, requiring reboot of the Turbonomic virtual appliance.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Customer service has been superb. Our account team has been available to guide us through deployment and configuration of the tool. They've helped us understand how to use Plan and Policy to forecast and organize workloads.

Technical Support:

N/A: I have not had to work with technical support yet. My colleague who has though, reports that they have been helpful and responsive.

Which solution did I use previously and why did I switch?

No other solution deployed previously.

How was the initial setup?

Setup was simple and fast.

What about the implementation team?

The vendor has been very helpful in getting the software installed and configured. They are extremely knowledgeable and professional.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692469
Systems Administrator at a manufacturing company with 501-1,000 employees
Vendor
The ability to load balance automatically my storage and hosts has saved a lot of time.

What is most valuable?

Automation and planning. Turbonomic's ability to automatically load balance my storage and hosts has saved a lot of time. Planning for a future VDI deployment has allowed us to eliminate the need to scramble for resources during the deploy.

How has it helped my organization?

It has balanced the load on the hosts during the day to eliminate bottlenecks.

What needs improvement?

The user interface has room for improvement, but it is well on its way with the new UI that is being developed.

For how long have I used the solution?

We have had it for over two years now.

What was my experience with deployment of the solution?

Deployment was easy. It was done over an hour long conference call. Had tangible data in place several hours after that.

What do I think about the stability of the solution?

Had one issue on an early release (first several months of owning Turbonomic), when Turbonomic made a suggestion to resize itself and it changed a few other settings upon a reboot. Since then, no issues.

What do I think about the scalability of the solution?

No. Have yet to have a need to change the number of hosts in our environment. We have had to replace some older hosts per Turbonomic's suggestion.

How are customer service and technical support?

Customer Service:

Excellent. We talk to our account rep on a regular basis and he walks through our environment and offers other areas for automation as well as new features being added.

Technical Support:

Excellent. For the very few issues we have had, they have been quick to respond and solve the issue.

Which solution did I use previously and why did I switch?

We did not have a previous solution that monitored everything. It was all done manually via the vCenter Server. When we purchased Turbonomic (VMturbo at the time), vRealize Operations was just getting going and it was outrageous. Turbonomic offered everything we thought we needed, and even things we didn't know we needed, at a great price.

How was the initial setup?

Very easy. Deploy an OVF template, some minor out-of-the-box configuration, and it is up and going.

What about the implementation team?

We purchased direct, and implementation was done via a WebEx.

What was our ROI?

Hard to put an exact dollar amount on it, but it did eliminate the need for us to add an additional person in our department as it automated most of the work in our VMware environment.

What's my experience with pricing, setup cost, and licensing?

Just license what you want to monitor. We have a DR environment which we chose not to monitor.

Which other solutions did I evaluate?

We checked out vROPs and a Veeam solution, but they just didn't cut it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Sr Server Administrator at a energy/utilities company with 201-500 employees
Vendor
We have used Turbonomic to help correct performance issues with applications in our business.

What is most valuable?

Workload Placement and Capacity Planning.

How has it helped my organization?

We have used Turbonomic to help correct performance issues with applications in our business.

What needs improvement?

A more interactive dashboard with integrated features.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment or upgrades.

What do I think about the stability of the solution?

No stability issues at all.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Customer service is excellent. Technical Support: Excellent.

Which solution did I use previously and why did I switch?

We used vCOPS.…

What is most valuable?

Workload Placement and Capacity Planning.

How has it helped my organization?

We have used Turbonomic to help correct performance issues with applications in our business.

What needs improvement?

A more interactive dashboard with integrated features.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment or upgrades.

What do I think about the stability of the solution?

No stability issues at all.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Customer service is excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

We used vCOPS. Turbonomic is a more user friendly and informative product.

How was the initial setup?

Setup was very straightforward and tons easier than the other products we have used in the past.

What about the implementation team?

In-house team only.

What was our ROI?

We have saved money on licensing and availability of our applications.

What's my experience with pricing, setup cost, and licensing?

This will help you realize where your money is spent.

Which other solutions did I evaluate?

vCOPS.

What other advice do I have?

I would definitely recommend evaluating this product before making a purchase. It was well worth the purchase.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692478
Lead - Global Virtualization Team at a tech vendor with 10,001+ employees
User
We are able to optimize our resources in the infrastructure while gatekeeping the oversized resource requests.

What is most valuable?

We are using Turbonomic as a capacity management and optimization tool.

How has it helped my organization?

We are able to optimize our resources in the infrastructure while gatekeeping the oversized resource requests.

What needs improvement?

Need to improve the report presentation. (Colors, graphs, fonts).

For how long have I used the solution?

Over a year.

What was my experience with deployment of the solution?

No major issues encountered.

What do I think about the stability of the solution?

No stability issues encountered.

What do I think about the scalability of the solution?

No scalability issues encountered.

How is customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

How was the initial setup?

It's a very straightforward setup, anyone can simply deploy.

What about the implementation team?

We tried both ways.

What was our ROI?

Can be satisfied.

What's my experience with pricing, setup cost, and licensing?

Reasonable as a bundle product.

Which other solutions did I evaluate?

Yes we used VMware vRealize and Log Insight.

What other advice do I have?

We are happy with Turbonomic. It has a very supportive technical team and a sales team. And let's not forget the training team for their dedication and contribution in educating us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user692508
System Engineer at a tech company with 1,001-5,000 employees
Vendor
Turbonomic helps us manage our virtual infrastructure with a more automated and hands off approach thanks to the way it proactively looks at issues.

What is most valuable?

Automation And Planning capabilities are most valuable for our company.

How has it helped my organization?

VMTurbo helps us manage our virtual infrastructure with a more automated and hands-off approach, thanks to the way it proactively looks at issues.

What needs improvement?

Email alerts could be more comprehensive.

For how long have I used the solution?

I've been using it for almost two years now.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None, we haven't had any issues.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No we did not.

How was the initial setup?

Initial setup was very smooth and easy to execute.

What about the implementation team?

We implemented ourselves, with VMTurbo support.

What's my experience with pricing, setup cost, and licensing?

Definitely try this if you have a huge virtual infrastructure, it has become a staple in our environment.

Which other solutions did I evaluate?

None.

What other advice do I have?

Definitely try this if you have a huge virtual infrastructure, it has become a staple in our environment. Be very clear about what your needs are to ensure you receive proper licensing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Michael Hochradel
Senior Systems Engineer - Virtualization at a hospitality company with 10,001+ employees
Real User
The "financial" idea works very well, and has allowed us to reduce our infrastructure footprint significantly without impacting performance.

What is most valuable?

Workload placement. The "financial" idea works very well, and has allowed us to reduce our infrastructure footprint significantly without impacting performance.

What needs improvement?

I seem to find a new bug with each new version. It's software, so I can understand, but I think the QA process needs improved.

For how long have I used the solution?

Approximately two years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

I've been impressed with the customer service team's desire to help and keep things smooth.

Technical Support:

Technical support is excellent. The support crew work very hard to ensure that we have what we need, from basic information and support, to getting custom SQL queries written.

Which solution did I use previously and why did I switch?

We previously used Reflex/StrataCloud. We moved for the ease of use and the workload placement functionality.

How was the initial setup?

Initial setup was performed by a teammate who has moved on, but as I recall, it was a straightforward process.

What about the implementation team?

In-house.

What was our ROI?

I'm not able to speak to this. I don't have the financial data to determine a real ROI. I don't believe it's been as high as the sales team initially claimed it would be, but that's at least partly due to our environments. It's not easy to make rightsizing decisions in an environment where applications may not always be running on a box.

What's my experience with pricing, setup cost, and licensing?

Take the time to evaluate the complete suite. The base package does a lot, but there are several modules that make the product more complete end to end, and are at least worth investigating.

Which other solutions did I evaluate?

We did not. The teammate mentioned previously had used the product in a prior role and was able to convince the required parties of the tool's value.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Manager at a manufacturing company with 1,001-5,000 employees
Vendor
The auto resource leveling on my hyper-v cluster saves my staff so much time on monitoring and performance tuning.

What is most valuable?

The auto resource leveling on my hyper-v cluster saves my staff so much time on monitoring and performance tuning.

How has it helped my organization?

Server staff gained 4 hours a week in time they did not have to devote to items other than watching a hyper-v cluster utilization.

What needs improvement?

This product works well. Only thing I would say is to add tie in with more storage vendors like Nimble.

For how long have I used the solution?

We have had the solution for 2 years now.

What was my experience with deployment of the solution?

Deployment was very smooth, as have been upgrades.

What do I think about the stability of the solution?

We have not had any issues with stability of the product or causing unintended crashes of other parts of the virtual systems.

What do I think about the scalability of the solution?

We have not reached the limit scaling yet.


How are customer service and technical support?

Customer Service:

Customer service is excellent.

Technical Support:

Can not comment on tech support as we have not needed it.

Which solution did I use previously and why did I switch?

First and only solution my company has used.

How was the initial setup?

Simple setup that was easy enough for a sales person to do.

What about the implementation team?

Our in-house team implemented the solution in an afternoon.

What was our ROI?

Payback on staff hours was 4 months.

What's my experience with pricing, setup cost, and licensing?

Get what you need plus enough for another server or two.

Which other solutions did I evaluate?

We had read about many other products and our thought, based on other peers' experience, was that this was the best solution for the money.

What other advice do I have?

None.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user691617
Vmware Administrator at a financial services firm with 10,001+ employees
Real User
With Turbonomic we are using our hardware resources more efficiently.

What is most valuable?

Load Balancing Resource reclamation

How has it helped my organization?

With Turbonomic we are using our hardware resources more efficiently.

What needs improvement?

Turbonomic needs to find how to have the appliance OS up to date. Per our security tool, it has missing patches. A real central management console to manage all the instances from one place.

For how long have I used the solution?

Three months.

What was my experience with deployment of the solution?

No, if you use the VMturbo appliance, you can have the tool running in a couple of hours.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: The…

What is most valuable?

  • Load Balancing
  • Resource reclamation

How has it helped my organization?

With Turbonomic we are using our hardware resources more efficiently.

What needs improvement?

Turbonomic needs to find how to have the appliance OS up to date. Per our security tool, it has missing patches.

A real central management console to manage all the instances from one place.

For how long have I used the solution?

Three months.

What was my experience with deployment of the solution?

No, if you use the VMturbo appliance, you can have the tool running in a couple of hours.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

The customer service is very good. They fixed all our issues and they are always ready to help.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Easy to deploy.

What about the implementation team?

In-house, with Turbonomic's assistance

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
System Engineer I at a healthcare company with 10,001+ employees
Vendor
There are three main areas that we find priceless. The automation, planning/forecasting and reporting.

What is most valuable?

There are three main areas that that we find priceless. The automation, planning/forecasting and reporting.

How has it helped my organization?

The reporting has allowed us to quickly evaluate our VM infrastructure and where we stand on a day to day basis. The planning/forcasting feature has allowed us to plan for additional hardware. At times, it has saved us lots of money when we did not need to purchase additional hardware even though we thought we would.

What needs improvement?

The new HTML5 version is not as user friendly as I had hoped.

For how long have I used the solution?

We've had Turbonomic deployed for about 12 months now - plus the initial trial period.

What was my experience with deployment of the solution?

Deployment was very straightforward. Transition from trial to fully licensed was just as simple

What do I think about the stability of the solution?

Turbonomic has been very stable. Honestly, we forget it's even running, until we need to look at a report or have growth/expansion plans for our infrastructure.

What do I think about the scalability of the solution?

No, we have not. Initially we used it for our Production Cluster but have recently expanded it to our SQL Cluster without issue.

How are customer service and technical support?

Customer Service:

They are fast, polite and knowledgable.

Technical Support:

They are on par with customer service; fast, polite and knowledgable.

Which solution did I use previously and why did I switch?

No, we did not use anything beforehand.

How was the initial setup?

Straightforward with no issues.

What about the implementation team?

implemented in-house.

What was our ROI?

It has saved us from buying lots of hardware that we would have bought if it weren't for Turbonomic. The planning/forcasting tool is the most valuable feature. This feature alone will pay for itself because it saves you from purchasing unneeded hardware in the first year alone.

What's my experience with pricing, setup cost, and licensing?

The pricing is very competitive and much cheaper than VMware.

Which other solutions did I evaluate?

VMware Operations Manager.

What other advice do I have?

Any company with a virtual infrastructure should have Turbonomic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Admin at a tech services company
Consultant
I am able to balance my VMs across all my hosts in my cluster. Also it can help with right-sizing both memory and vCPU.

What is most valuable?

I am able to balance my VMs across all my hosts in my cluster. Also it can help with right-sizing both memory and vCPU.

How has it helped my organization?

It allows for automation thus freeing my time to do other projects.

What needs improvement?

It would be nice if it was easier to remove a host from that we would not want to manage (licenses).

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: I haven't had to use it much, but the couple of times I called, it was taken care of right away.…

What is most valuable?

I am able to balance my VMs across all my hosts in my cluster. Also it can help with right-sizing both memory and vCPU.

How has it helped my organization?

It allows for automation thus freeing my time to do other projects.

What needs improvement?

It would be nice if it was easier to remove a host from that we would not want to manage (licenses).

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

I haven't had to use it much, but the couple of times I called, it was taken care of right away.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Setup was very straightforward.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

The software is very cost effective, especially in comparison to other products.

Which other solutions did I evaluate?

VMware vRealize.

What other advice do I have?

I love the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Administrator and Tech Support Manager at a university with 5,001-10,000 employees
Vendor
We've been able to balance our environment with much more automated ease than was previously possible.

How has it helped my organization?

We've been able to balance our environment with much more automated ease than was previously possible.

What needs improvement?

They could do with a little less UI clutter.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Turbonomic is fantastic at scalability! It has great built in tools to plan scaling.

How is customer service and technical support?

Customer Service: 5/5 stars, Turbonomic representatives are always available and friendly! Technical Support: 5/5 stars, representatives have always been able to rapidly address any technical concern and get…

How has it helped my organization?

We've been able to balance our environment with much more automated ease than was previously possible.

What needs improvement?

They could do with a little less UI clutter.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Turbonomic is fantastic at scalability! It has great built in tools to plan scaling.

How is customer service and technical support?

Customer Service:

5/5 stars, Turbonomic representatives are always available and friendly!

Technical Support:

5/5 stars, representatives have always been able to rapidly address any technical concern and get any changes up and running when we need them!

How was the initial setup?

Very straightforward, we were able to easily import the VMWare appliance to our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690015
User with 1,001-5,000 employees
Vendor
We have a lot more visibility on what is happening on a single pane of glass.

What is most valuable?

Starting from the reporting and recommendations, every feature has been very helpful. Even when we decided to not fully automate it, now we have a lot more visibility into what is happening, on a single pane of glass.

How has it helped my organization?

We use the tool to properly size the virtual servers and get a lot of resources back, while reducing the Ready time, so that was like winning twice.

What needs improvement?

I would like to have a report to see all the snapshots.

For how long have I used the solution?

About a year now.

What was my experience with deployment of the solution?

No issues at all. That was the goal since the first call: please don't bring me something else to manage that will take forever to be in place. Thirty minutes on the phone and the tool was working.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Great too. Didn't go to anybody who didn't knew what was doing. Sometimes when you call to support, you get that feeling that the guy is not following you or does not have a clue what you're asking for. That never happens with their support.

Which solution did I use previously and why did I switch?

No tool before.

How was the initial setup?

Very straightforward. Thirty minutes on the phone and the tool was working.

What about the implementation team?

In-house.

What was our ROI?

Not calculated yet, but definitively positive, since we recoup a lot of resources.

What's my experience with pricing, setup cost, and licensing?

They are very flexible on how to make it happen.

Which other solutions did I evaluate?

No.

What other advice do I have?

Great tool, easy to recommend.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
TeamLead at a healthcare company with 1,001-5,000 employees
Vendor
This ensures control of workloads to assure performance and deliver service levels.

What is most valuable?

• Visibility of all workloads, whether on-premises or Azure environments

• Control of workloads to assure performance and deliver service levels

• Enforcement of compliance policies across a hybrid cloud

How has it helped my organization?

Have the best practices recommendations to optimize our VM environment.

What needs improvement?

The arithmetic for optimizing the resource of VMs based on the workload.

Some of workload are by a monthly basis. Need to consider the month-end or Q-end workload.

For how long have I used the solution?

More than three years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very cool.

Technical Support:

Very cool. We got online demo from the technical support and much assistance in operations.

Which solution did I use previously and why did I switch?

Veeam MP for VMware, with SCOM 2012 R2.

Now we are still using this solution as our major monitoring system.

How was the initial setup?

It was simple.

What was our ROI?

Not sure.

What's my experience with pricing, setup cost, and licensing?

No advice.

Which other solutions did I evaluate?

As I said, Veeam MP for VMware.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user688842
Data Center Server Engineer at a financial services firm with 10,001+ employees
Real User
Easy to use Central management of resources & report capabilities

What is most valuable?

Easy to use central management of resources and report capabilities.

How has it helped my organization?

Ongoing process. Overview, scaleability and resource usage.

What needs improvement?

Better hardware utilization and point VM and apps on demand to better working places.

For how long have I used the solution?

We are in implementation phase.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Eight out of 10. Technical Support: Not necessary so far.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Ongo…

What is most valuable?

Easy to use central management of resources and report capabilities.

How has it helped my organization?

Ongoing process. Overview, scaleability and resource usage.

What needs improvement?

Better hardware utilization and point VM and apps on demand to better working places.

For how long have I used the solution?

We are in implementation phase.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Eight out of 10.

Technical Support:

Not necessary so far.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Ongoing.

What about the implementation team?

In-house.

What was our ROI?

No comment.

What's my experience with pricing, setup cost, and licensing?

No comment.

Which other solutions did I evaluate?

No.

What other advice do I have?

Not yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689733
Senior Systems Engineer at a non-tech company with 10,001+ employees
Vendor
We automate our vMotions, so it has helped us keep congestion on our hosts way down, and has been more effective than DRS.

What is most valuable?

Automated and intelligent vMotions, VM right-sizing, storage capacity optimization, reporting, and planning.

How has it helped my organization?

We automate our vMotions, so it has helped us keep congestion on our hosts way down, and has been more effective than DRS. We also have used wasted storage report to reclaim over 2TB of storage from orphaned files that would have had to have been manually located before. Turbonomic has also helped with workload and capacity planning, allowing us to be more accurate with requesting expansion during budgeting.

What needs improvement?

I'd like to see an improvement in the reporting, from including more canned reports, to being able to more easily customize the existing ones (without needing to write SQL queries).

For how long have I used the solution?

About one year.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

Here and there, during some older revisions. Since the 5.7 update (I believe) it's been pretty solid. Our issues seemed to relate to the discovery process and inventory, but we haven't had issues for several months now.

What do I think about the scalability of the solution?

Nothing so far.

How are customer service and technical support?

Customer Service:

Very good. When I've opened cases, I get contacted quickly, and am able to work with an engineer fairly quickly. I've also posted questions and non-critical items on the Green Circle community (Turbonomic's user community), and many times I've gotten quick response from our account manager and engineers.

Technical Support:

Very good as well.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very straightforward. It was as simple as loading an OVA, setting the networking, and pointing it at our vCenter. Tweaks have been made over time as needed, but the initial setup was quick and painless.

What about the implementation team?

In-house team, with some recommendations from Turbonomic engineers.

What was our ROI?

I don't have an exact number, but we have saved lots of time on troubleshooting performance issues.

What's my experience with pricing, setup cost, and licensing?

Nothing specific, just to only license what you need. For us, we license only our production environment. It would be at least a 25% increase if we licensed our development/test environment too.

Which other solutions did I evaluate?

We evaluated Foglight and SolarWinds Virtualization Manager before deciding on Turbonomic (or VMTurbo at the time).

What other advice do I have?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689862
Systems Administrator at a energy/utilities company with 5,001-10,000 employees
Vendor
We love the custom dashboards. We use them on the TV above our desks and it helps us keep an eye on the environment.

What is most valuable?

We love the custom dashboards. We use them on the TV above our desks and it helps us keep an eye on the environment.

How has it helped my organization?

We no longer have to worry about our hosts being over/under provisioned. Turbonomic just evaluates the VMs and moves them for us. It's one less thing that we have to worry about.

What needs improvement?

Continued development for Hyper-V and additional storage vendor integration too.

For how long have I used the solution?

We have had the solution for about a year.

What was my experience with deployment of the solution?

We didn't have any issues with deployment.

What do I think about the stability of the solution?

We did see a few issues on a previous version with reporting. However, their support team was great and had a solution from the developers quickly.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service has been excellent. We did a very lengthy PoC and they were always willing to answer questions quickly and to offer up ideas about how to tackle issues in our environment.

Technical Support:

Technical support has also been excellent. Any time we have a question or concern, we always get a quick and thorough response. We don't dread calling for help like with other solutions we have.

Which solution did I use previously and why did I switch?

We didn't have a previous solution in place.

How was the initial setup?

The install was very straightforward. I don't think it took more than an hour to implement.

What about the implementation team?

The implementation was in-house.

What was our ROI?

I don't have numbers at this time for ROI, but I do know that we have been able to utilize our hosts more efficiently, and that's huge.

What's my experience with pricing, setup cost, and licensing?

The solution was well worth the cost for us. It allows our admins to function on the other pieces of our environment.

Which other solutions did I evaluate?

We didn't evaluate any other options.

What other advice do I have?

If you want to keep a detailed eye on your environment, and also pass off some of the administration to automation, Turbonomic is a great reliable platform for you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689757
Sr. Systems Admin Virtualization Services at a consultancy with 1,001-5,000 employees
Consultant
The automation of vStorage migration, ability to create dashboards and the rightsizing recommendations.

What is most valuable?

The automation of vStorage migration, ability to create dashboards and the rightsizing recommendations. We also like the planning and forecasting features.

How has it helped my organization?

We have used the planning feature to retire ESXi hosts and move hosts from one datacenter to another. The planning feature told us how many ESXi hosts we needed to move based on the needed VM resources. We have also used the rightsizing recommendations on some VMs and plan on using it more extensively.

What needs improvement?

We have an instance of Turbonomic for our Azure environment that we're working with Turbonimic on. Many of the current recommendations are inaccurate. We've also experienced some issues with setting our storage up in Turbonomic with our "on prem" environment. In both instances, Turbonomic has been diligently working with us.

For how long have I used the solution?

About six months.

What was my experience with deployment of the solution?

Deployment for our on-prem solution was straightforward and easy to install. Our Azure deployment was not as easy, but I wasn't involved in that installation.

What do I think about the stability of the solution?

The platform has been stable during our involvement with it.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

We have had great experience with Turbonomic customer service.

Technical Support:

We have had quick response for any technical support that was required. So far, I'm satisfied with the level of technical support.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. Upgrades are easy as well.

What about the implementation team?

In-house, with assistance from Turbonomic.

What was our ROI?

We have been able to decommission some older hardware. We expect more ROI as we continue to right-size our environment.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the pricing or licensing.

Which other solutions did I evaluate?

No.

What other advice do I have?

None at this time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Network Engineer at a tech services company with 51-200 employees
Consultant
We no longer have to worry about cluster management, even in an environment with multiple hypervisor vendors.

What is most valuable?

Load balancing, reporting, dashboards, and capacity planning.

How has it helped my organization?

We no longer have to worry about cluster management, even in an environment with multiple hypervisor vendors.

What needs improvement?

Not quite used to the new UI.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

None. And support has assisted over the years, as our infrastructure has grown and evolved from one hypervisor vendor to another.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Nine out of 10 (because no one is perfect).

Technical Support:

Nine out of 10 (because no one is perfect).

Which solution did I use previously and why did I switch?

Nagios.

How was the initial setup?

Simple.

What about the implementation team?

Me, myself, and I.

What was our ROI?

It is hard to count the amount of time it has saved over the years.

What's my experience with pricing, setup cost, and licensing?

Simple per processor, typical of a hypervisor based product.

Which other solutions did I evaluate?

eG Innovations, Nagios, Cacti, openstack, vRealize SCVMM.

What other advice do I have?

As a MSP, a hidden gem is the planning guide. I use it for sales guys to determine if they need to purchase any new CPU nodes, for quotes they are preparing for potential clients.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Systems and Infrastructure Engineer at a tech services company with 51-200 employees
Real User
The dynamic and autonomous optimization provided by Turbonomic virtual machine placement is impressive.

Pros and Cons

  • "With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
  • "Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."

What is most valuable?

The most valuable feature would have to be the out of box automation of VM placement. Without too much configuration, the dynamic and autonomous optimization provided by Turbonomic virtual machine placement is impressive.

With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past.

All eight of our vCentre clusters happily run hot at 90+% utilization with n+1 redundancy.

How has it helped my organization?

With over two and a half years of Turbonomic in operation, we are now using the planner functionality for an ongoing datacenter consolidation project. The accuracy of our initial planner results again have been impressive, and this will allow us to project investment costs in detail and with confidence.

What needs improvement?

Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement.

For how long have I used the solution?

Including a four month pre-sales led PoC, Turbonomic has been in production just under three years.

What was my experience with deployment of the solution?

Some minor reporting related issues with our initial production versions, which were promptly resolved by Turbonomic support.

What do I think about the stability of the solution?

No issues with stability, since we moved Turbonomic into production.

What do I think about the scalability of the solution?

Again, we have not come across any issues here.

How are customer service and technical support?

Customer Service:

Customer service is very good and proactive, with the customer experience team keeping in touch regularly.

Technical Support:

With only some minor issues, technical support for us has been very good.

Which solution did I use previously and why did I switch?

SolarWinds Virtualisation Manager, more of a reporting engine, and lacking any preventive optimization functionality.

We moved to Turbonomic for its performance automation. The included reporting and alerting ability is a nice to have, but more or less obsolete.

How was the initial setup?

The initial OVA based setup, including setting up one or two service accounts, took less than 20 minutes. I believe that our vSphere environment was discovered in less than an hour.

What about the implementation team?

After registering for an extended trial license, the implementation was done by our in-house team under continuous support from Turbonomic consulting.

What was our ROI?

As part of the implementation, Turbonomic provided our business with detailed ROI projections based on our "live" Turbonomic data. By now, cost savings, by guided hardware consolidation and freeing up engineering resources, are very favorable, as projected.

What's my experience with pricing, setup cost, and licensing?

What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training.

Which other solutions did I evaluate?

Yes, we ran a short trial of Dell Foglight for Virtualisation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690726
Senior Systems Engineer
Vendor
We are able to right-size VMs and host resources to save money and provide services to the business.

What is most valuable?

Turbonomics ability to present suggested improvements, and enact those changes upon approval, have been very helpful in our environment. We are able to right-size VMs and host resources to save money and provide services to the business.

How has it helped my organization?

We have saved money by not having to purchase Enterprise (including DRS) and no longer having to manually balance VMs in a cluster.

What needs improvement?

The interface has so much to offer, it is a bit complex and there is a learning curve. However, they are more than happy to spend time teaching you to use the product.

For how long have I used the solution?

Over one year

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

No

How was the initial setup?

No

What about the implementation team?

We set it up with Tubonomic's help.

What was our ROI?

We are saving money and time, so it is good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Consultant at a non-profit with 11-50 employees
Vendor
For our organization, the key feature/benefit is allowing us to better utilize available resources.

What is most valuable?

For our organization, the key feature/benefit is allowing us to better utilize available resources. Prior to Turbonomic, rightsizing a VM could be tricky. Often the software vendors or application owners overestimated specs. This left us with wasted resources.

How has it helped my organization?

It allows us to rightsize VMs. While scaling down is critical, it is also important to scale up when needed. Turnbonomic monitors your environment and reacts automatically. If a VM needs more vCPU or memory, it gets it automatically. No need for manual intervention. When Turbonomic observes a downward trend and it appears that your VM no longer needs those resources, they can be taken away automatically.

What needs improvement?

We would like to see more integration with storage platforms. Our vendor of choice is not supported.

For how long have I used the solution?

Six-plus months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

They're great. We haven't had many issues, but when we do they have been very responsive.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Not at this level. We evaluated other solutions and chose Turbonomic.

How was the initial setup?

We opted to have trainers come onsite. They first worked with us remotely to set it up.

What about the implementation team?

We worked with the vendor's staff. They helped with training and setup. They are really top notch.

What was our ROI?

TBD.

What's my experience with pricing, setup cost, and licensing?

Pricing is a bit high IMHO. Our hope is that this solution will delay some planned hardware purchases by allowing us to resize according to true demand.

Which other solutions did I evaluate?

SolarWinds and Veeam One.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690642
Senior Systems Engineer at a tech company with 1,001-5,000 employees
Vendor
The dashboards are fantastic, the Improve Overall Efficiency view is great in getting resources in check when the build out was over estimated.

What is most valuable?

The dashboards are fantastic. The Improve Overall Efficiency view is great in getting resources in check when the build out was over estimated.

How has it helped my organization?

Having Turbonomic as a resource is like having a few extra engineers dedicated to performance monitoring, getting that time back from diagnosing resource issues is a huge plus.

What needs improvement?

We wish Nimble was available as a storage provider.

For how long have I used the solution?

We have been using Turbo for about three months.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Customer service is exceptional, any minor issues we had were addressed as we would bring them up.

Technical Support:

Technical support is very responsive and thorough. When initially using Turbo, technical replies would include not just recommended fixes, but also where to refer to in the documentation for the issue in question. Very helpful early on.

Which solution did I use previously and why did I switch?

We were using SolarWinds Virtualization Manager. We switched because the features and ease of use were more accurate and responsive.

How was the initial setup?

NA - I did not participate in the initial setup.

What about the implementation team?

We used a vendor as well as Turbonomic support to get going initially.

What was our ROI?

The ROI is still to be measured, but the resources to be recouped are impressive so far.

What's my experience with pricing, setup cost, and licensing?

I was not personally involved with the purchase, but I feel it was a wise decision.

Which other solutions did I evaluate?

We were using SolarWinds Virtualization Manager.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Sr. Infrastructure Engineer at a insurance company with 1,001-5,000 employees
Vendor
We have made use of the planning tool to project when in our migration and modernization project we would need to procure new hardware.

Pros and Cons

  • "We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
  • "I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."

What is most valuable?

We have VM placement in Automated mode and currently have all other metrics in Recommend mode. We also have made use of the planning tool to project when in our migration and modernization project we would need to procure new hardware.

How has it helped my organization?

It has helped us to show real resource usage in order to justify or deny application owner requests for additional resources, and has helped us to rightsize our VMs to reclaim wasted CPU, memory, and disk space so we can avoid additional hardware procurement.

What needs improvement?

I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon.

For how long have I used the solution?

Six months plus an extended three-month PoC to convince our IT leadership of its usefulness.

What was my experience with deployment of the solution?

No issues with deployment. It went very smooth.

What do I think about the stability of the solution?

I've had to reboot the appliance once to regain LDAP login abilities.

What do I think about the scalability of the solution?

We've actually reduced our host footprint by using Turbonomic to rightsize things as we modernize and migrate.

How are customer service and technical support?

Customer Service:

Excellent customer service. We've had help with setting up custom reports and anytime we need to increase our license count it is a quick turnaround.

Technical Support:

Excellent. Not many technical issues so far, but have been very helpful and knowledgeable. We will use them to get us migrated to 5.9 on CentOS from our current 5.7 on SUSE.

Which solution did I use previously and why did I switch?

Just vCenter Server combined with years of experience with VMware to make resource determinations.

How was the initial setup?

Initial setup was very straightforward. OVF download and deployment to live application in less than 30 minutes.

What about the implementation team?

We implemented in-house but had a vendor team in for group training to show us how to better use the tools.

What was our ROI?

I'm not the finance guy, but being able to shrink our host footprint by 66% while increasing our virtualization would seem to me to be very advantageous.

What's my experience with pricing, setup cost, and licensing?

Definitely more cost effective and with nearly the same options as other more expensive solutions. Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs.

Which other solutions did I evaluate?

Yes we did. We evaluated vRealize Automation and while I liked some of the additional features, for what we needed it for in our environment, Turbonomic was the better choice financially.

What other advice do I have?

Take advantage of the deployment team to learn the best way to use it to your advantage in your environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user687351
Computer Systems Admin with 11-50 employees
Vendor
The most valuable features are automation and the single console to manage my virtual environment.

What is most valuable?

The most valuable features are automation and the single console to manage my virtual environment. Another good feature is that the alerts are in English, so my management team can address issues when I am out of the office.

How has it helped my organization?

The biggest improvement for us has been we have been more proactive when dealing with issues. We can even head things off before they cause any outages.

What needs improvement?

The biggest issue that I ever had was that the old interface was buggy sometimes. It doesn't always refresh without me logging off and on.

For how long have I used the solution?

We have been using this solution for two years.

What was my experience with deployment of the solution?

There were no issues during deployment. We had it up and running within five minutes.

What do I think about the stability of the solution?

I had issues once with the MySQL database. It was dealt with immediately.

What do I think about the scalability of the solution?

We have not added any additional hosts.

How are customer service and technical support?

Customer Service:

Customer service has been great and anytime that I needed anything, they responded within a few minutes.

Technical Support:

Technical support has been great. They have fixed any little bugs that I ran across.

Which solution did I use previously and why did I switch?

We evaluated several different products and decided on Turbonomic for the ease of use and the amount of data we have been able to get out of the software.

How was the initial setup?

The setup was straightforward. We were up and running within five minutes and pulling data.

What about the implementation team?

The setup was done in-house.

What was our ROI?

The return on investment for us has not been on the monetary side. It has been helpful in being able to report better to the executives on the hardware and servers. They are able to see where we need to make improvements.

What's my experience with pricing, setup cost, and licensing?

Licensing is pretty straightforward. It is similar to the VM model pricing per socket.

Which other solutions did I evaluate?

We looked at SolarWinds and vCOps. They were not has easy to use compared to Turbonomic.

What other advice do I have?

I have used tons of software that has had a huge learning curve. Turbonomic is easy to use, but has the ability to provide much more complex data and planning for projects and growth.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user690069
Sr. IT Consultant - Infrastructure Management at a energy/utilities company with 10,001+ employees
Vendor
Enhanced Server Infrastructure Performance - Smart Tool with ease of implementation

What is most valuable?

Automation, reports, capacity planning, dashboards.

How has it helped my organization?

Due to automation of workload placements Infra Management has been more efficient and smooth. Performance check and appropriate action taken to eliminate the same. Proactive suggestions based on underlying issues have helped us a lot. Due to that, we have reduced number of Incidents and effort being spent to manage our environment.

What needs improvement?

Include more report generation options using GUI instead of queries.

For how long have I used the solution?

Over two years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

Very stable and easy to handle.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent, in my personal experience. Proactive, quick, and ready to help anytime.

Technical Support:

Technically strong and ready to help for new technology integration with this tool.

Which solution did I use previously and why did I switch?

Based on our hunt for finding a smart tool. This was the first one.

How was the initial setup?

Very easy initial setup and support team was always there to address any issues.

What about the implementation team?

In-house, directly through Turbonomic.

What was our ROI?

Enhanced Infra Performance, reduced cost by efficient hardware usage, automation of server workload placements resulting in reduced monitoring cost.

Which other solutions did I evaluate?

Yes, but this was cost effective and best.

What other advice do I have?

Looking forward to new features and planning to utilize rightsizing of our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user688968
User at a consultancy with 10,001+ employees
Real User
Automation balancing work loads, and correct sizing.

What is most valuable?

Automation balancing work loads, and correct sizing

How has it helped my organization?

Helps us get the most out of the hardware we have in place.

What needs improvement?

Better QA for updates/timeline.

For how long have I used the solution?

Two-plus years.

What was my experience with deployment of the solution?

Deployment is an easy OVA deployment.

What do I think about the stability of the solution?

Login issues/Tomcat Java issues were common with older version.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Support is very responsive. Technical Support: Technical support is very knowledgeable and helpful.

Which solution did I use previously and why did I

What is most valuable?

Automation balancing work loads, and correct sizing

How has it helped my organization?

Helps us get the most out of the hardware we have in place.

What needs improvement?

Better QA for updates/timeline.

For how long have I used the solution?

Two-plus years.

What was my experience with deployment of the solution?

Deployment is an easy OVA deployment.

What do I think about the stability of the solution?

Login issues/Tomcat Java issues were common with older version.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Support is very responsive.

Technical Support:

Technical support is very knowledgeable and helpful.

Which solution did I use previously and why did I switch?

First solution.

How was the initial setup?

Simple OVA deploy and IP setup.

What about the implementation team?

In-house team.

Which other solutions did I evaluate?

vROps.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689022
User at a financial services firm with 501-1,000 employees
Vendor
i find the reporting and planning most valuable.

What is most valuable?

Reporting and planning.

How has it helped my organization?

Capacity planning.

What needs improvement?

More reporting flexibility

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Excellent Technical Support: Great

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Complex to get reports we wanted.

What about the implementation team?

Vendor

What was our ROI?

Good

What's my experience with pricing, setup cost, and licensing?

Complicated

Which other

What is most valuable?

Reporting and planning.

How has it helped my organization?

Capacity planning.

What needs improvement?

More reporting flexibility

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Great

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Complex to get reports we wanted.

What about the implementation team?

Vendor

What was our ROI?

Good

What's my experience with pricing, setup cost, and licensing?

Complicated

Which other solutions did I evaluate?

Yes VMware.

What other advice do I have?

Nice product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Director, Information Technology at a financial services firm with 1,001-5,000 employees
Vendor
We have been able to use the planning feature to consolidate VM's on few hosts and have been able to show savings of several hundred thousands.

What is most valuable?

  • Plan what-if scenarios
  • Reporting
  • Real-time evaluation and recommendation of guests

How has it helped my organization?

We have been able to use the planning feature to consolidate VMs on few hosts and have been able to show savings of several hundred thousands.

What needs improvement?

  • More insight into the OS and processes rolled into the dashboard natively.
  • Add a way to pull metrics from physical servers.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues experienced.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

The appliance has been able to handle our environment with speedy interface response.

How are customer service and technical support?

Customer Service:

Very proactive in engaging customer for feedback.

Technical Support:

I have had no issues in this area.

Which solution did I use previously and why did I switch?

Yes. The previous solution was used to monitor both physical and virtual environments in one solution. As we became highly virtualized the real-time monitoring and decision-making became important and Turbonomic had an edge over the previous vendor.

How was the initial setup?

Very straightforward. The only downside was we lost history of prior performance.

What about the implementation team?

In-house.

What was our ROI?

One year.

What's my experience with pricing, setup cost, and licensing?

There are several tiers. Implement the basics, build confidence, and add more as needed.

Which other solutions did I evaluate?

Yes, vROps.

What other advice do I have?

We are very pleased with how Turbonomic is working out in our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Admin at a energy/utilities company
Vendor
The features most valuable are seeing over allocations and being able to automatically make changes.

What is most valuable?

The features most valuable are seeing over allocations, being able to automatically make changes, and determining how much new VMs would allocate resources.

How has it helped my organization?

Basically if there were issues with our VMs, which account for 95% of our environment, we had to wait until one of the techs would look and react to the issue. We can set up triggers to automatically handle these issues before they get any worse.

What needs improvement?

Like any software I use, I'm looking for the least amount of clicking needed to get to places. If I need to click 10 different windows to get a report, I'm done with the software. This software is very good with this, but there could always be improvements.

For how long have I used the solution?

We have been using it for about six to eight months now.

What was my experience with deployment of the solution?

Deployment was very easy but I advise reading the manual.

What do I think about the stability of the solution?

No issue with stability.

What do I think about the scalability of the solution?

We've had no issues with scalability yet.

How are customer service and technical support?

Customer Service:

Customer service is very good. They are knowledgeable about the product. If they don't have the answer they will get someone who has it.

Technical Support:

I have no complaints about tech support.

Which solution did I use previously and why did I switch?

I did use something else and I was able to get the information I was looking for. If the data I'm looking for is 15 windows away, there's no way I'm using it.

How was the initial setup?

If you are familiar with the VM product you're using, then setup shouldn't be a problem.

What about the implementation team?

We went through in-house. Their knowledge was very good.

What was our ROI?

Less downtime due to small issues becoming big because we didn't see them. Also, the VMs are running at their optimal performance.

What's my experience with pricing, setup cost, and licensing?

Pricing is a little on the high side but you get what you pay for.

Which other solutions did I evaluate?

I looked at some others but would like not to put names out there. Just know we though this was the best solution.

What other advice do I have?

This is not a set it and forget product. You will have to look at what is going on and have a plan.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Capacity Planner ✪ Technology and Operations at a financial services firm with 10,001+ employees
Vendor
Turbonomic has a user friendly outlook making it easy for consumers to navigate within the web UI.
Interesting aspects of Turbonomic: Turbonomic is helpful in generating a variety of reports. In most cases these reports act as the baseline for maintenance activities that we carry out within our virtual environment. Turbonomic has a user friendly outlook making it easy for consumers to navigate within the web UI. I use the 'Plan' tab within Turbonomic to perform capacity planning and trending analysis thereby predicting growth/decline within the virtual infrastructure. Scheduling reports and creating dashboards (for subsets of the environment) are a few among many features within Turbonomic. Areas for improvement: 'Supply Chain' tab within Turbonomic could be presented differently in an  effort to make it more useful for the customers. 'Group Management' allows you to…

Interesting aspects of Turbonomic:

  1. Turbonomic is helpful in generating a variety of reports. In most cases these reports act as the baseline for maintenance activities that we carry out within our virtual environment.
  2. Turbonomic has a user friendly outlook making it easy for consumers to navigate within the web UI.
  3. I use the 'Plan' tab within Turbonomic to perform capacity planning and trending analysis thereby predicting growth/decline within the virtual infrastructure.
  4. Scheduling reports and creating dashboards (for subsets of the environment) are a few among many features within Turbonomic.

Areas for improvement:

  1. 'Supply Chain' tab within Turbonomic could be presented differently in an  effort to make it more useful for the customers.
  2. 'Group Management' allows you to create 'Custom Groups' but not all dashboards can be scoped to these 'Custom Groups'.
  3. Regular upgrades and patching requires a period of getting used to the new environment before getting hands-on with the tool.

I look forward to exploiting all the features available within Turbonomic and making our virtual environment stable, resilient, and adaptive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Manager IT Infrastructure Computing at a energy/utilities company with 1,001-5,000 employees
Real User
Provides automation of cluster resource management.

What is most valuable?

Provides automation of cluster resource management.

How has it helped my organization?

This has saved us a great deal of expenses by better balancing workloads across ESXi hosts. This allowed for higher VM densities.

What needs improvement?

Reports: Have a wider variety of canned reports ready to go.

For how long have I used the solution?

We have been using this for three years.

What was my experience with deployment of the solution?

We had a couple of minor version bugs, but support was excellent and quick to address these.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

There were no issues with scalability.

How is customer service and

What is most valuable?

Provides automation of cluster resource management.

How has it helped my organization?

This has saved us a great deal of expenses by better balancing workloads across ESXi hosts. This allowed for higher VM densities.

What needs improvement?

Reports: Have a wider variety of canned reports ready to go.

For how long have I used the solution?

We have been using this for three years.

What was my experience with deployment of the solution?

We had a couple of minor version bugs, but support was excellent and quick to address these.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

There were no issues with scalability.

How is customer service and technical support?

Customer Service:

Customer service is excellent and very proactive.

Technical Support:

Technical support is excellent and very proactive.

How was the initial setup?

The setup was straightforward and quick.

What about the implementation team?

The implementation was done in-house with assistance from Turbonomic's engineers.

What was our ROI?

We achieved an ROI in less than three months.

What's my experience with pricing, setup cost, and licensing?

The pricing was very reasonable.

Which other solutions did I evaluate?

We considered VMware Operations Manager.

What other advice do I have?

It is an excellent product backed by a fantastic team of technical and customer service staff.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Tech Lead at a retailer with 5,001-10,000 employees
Vendor
We use it for capacity planning and placement recommendations.

What is most valuable?

  • Single pane utilization, reporting on UCS, 3PAR, and VMware
  • Capacity planning
  • Placement recommendations

How has it helped my organization?

Turbonomic's largest impact is that I no longer have to manually monitor VM/host performance across vCenter's and clusters. This has been replaced with a single dashboard, which highlights recommended actions and reasons.

For how long have I used the solution?

We have been using this solution since 2014.

What was my experience with deployment of the solution?

I had one upgrade fail. I called support and it appeared to be a one-off problem. They had it fixed within 24 hours. This has been my one and only support call since deploying the application.

What do I think about the stability of the solution?

I never had issues with stability. It just works!

What do I think about the scalability of the solution?

I'm monitoring 6 UCS Domains, 5 vCenter servers, 23 ESXi clusters spanning 115 hosts, and over 900 VMs in six countries. This little appliance has no issues.

How are customer service and technical support?

Customer Service:

I've had very pleasant experiences with customer service. Everyone with whom I have spoken has been prompt and knowledgeable.

Technical Support:

I've only had one support call and it was a great. Comparing Turbonomic Support against HPE, VMware, and Cisco, is like comparing heaven and hell.

Which solution did I use previously and why did I switch?

We evaluated SolarWinds Virtualization Manager. It was chaotic and took too much effort to truly see what was going on within the environment.

How was the initial setup?

I think my six year old son could deploy it.

What about the implementation team?

The implementation was done in-house.

What was our ROI?

I have never measured the ROI, but I would expect it to be massive since problem resolutions have decreased significantly.

What's my experience with pricing, setup cost, and licensing?

Negotiate and analyze how you want to use the product (automate/analyze/both) and which systems you report against. You don't need to monitor all of your systems. I have a lot of small, remote locations that have two hosts and under 10 VMs, and it is not worth spending money for those sites. Let VMWare HA/DRS handle it, because you are probably not going to run into performance or scalability issues.

Which other solutions did I evaluate?

We evaluated vROps and SolarWinds Virtual Manager.

What other advice do I have?

Do a 30-day demo and actually use the product. You will quickly see how good or bad of a VMware admin you are.

If you use 3PAR, EMC, NetApp, and/or UCS, this will be invaluable to you, especially if you have junior staff.

It is a great way to give them visibility into those environments without granting them access.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Virtualization Engineer at a financial services firm with 10,001+ employees
Vendor
Our clusters are more balanced now than relying on DRS to manage workloads.

What is most valuable?

We have benefited from both the workload placement and analysis of our hosts via running plans. Soon we will embark on rightsizing. This tool offers us the best mechanism we have had so far to implement this effort.

How has it helped my organization?

Our clusters are more balanced now than relying on DRS to manage workloads. Also, with the plan data, we are able to have actual data behind what our clusters look like now, how to best optimize them, and if we can afford to remove hosts. This will help us run an efficient, high performing environment while also limiting out licensing costs.

What needs improvement?

Have plan data shared across user accounts within Turbonomic. Also more granular permissions. We would benefit greatly from more flexibility than the current roles available. Finally, reduce the time to have the efficiency data repopulate into the GUI.

For how long have I used the solution?

Less than one year.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

9/10. I have received prompt and quality service.

Technical Support:

9/10. I have received prompt and quality service.

How was the initial setup?

Initial setup was with the "appliance" package but we decided to migrate to a RHEL server. Both the setup and migration were documented well and easy to follow.

What about the implementation team?

Our initial build was done in-house and was followed up with a training session. The trainer was knowledgeable, but we have received a higher level tech advice, as we moved forward, from other resources at Turbonomic.

Which other solutions did I evaluate?

No

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689106
Technical Solutions Architect at a financial services firm with 1,001-5,000 employees
Vendor
We can scale a production (or proposed) use case based on normalized real data, and know exactly the horsepower it will need.

What is most valuable?

We leverage Turbonomic for all of our planning activities. It provides us the tools we need to plan the scaling of our virtual desktop infrastructure.

How has it helped my organization?

In the past, we would try to manually capture resource utilization, and then use raw math to extrapolate growth requirements. With Turbonomic, we can scale a production (or proposed) use case based on normalized real data, and know exactly the horsepower it will need.

What needs improvement?

I think that our only limitation to date is that we have yet to tap in to its full potential.

For how long have I used the solution?

18 months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Customer service around our user related "how to" questions has been outstanding.

Technical Support:

Customer service around our user related "how to" questions has been outstanding.

Which solution did I use previously and why did I switch?

N/a

How was the initial setup?

Initial was straightforward and followed documentation cleanly.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Compared to other competitors, Turbonomic is reasonable priced.

Which other solutions did I evaluate?

We attempted to leverage a built-in VMware solution, but it lacked depth.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user689127
Sr. Systems Engineer at a retailer with 1,001-5,000 employees
Vendor
Keeps clusters aligned, compute wise. We also use the planning and forecasting tools to determine needs.

What is most valuable?

VM automation to keep clusters' performance at its best.

How has it helped my organization?

Keeps clusters aligned, compute wise. We also use the planning and forecasting tools to determine needs.

What needs improvement?

Planning tools could be easier to use. Depending on your needs, it can be time consuming to get what you want.

For how long have I used the solution?

A few years now.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Every so often, and it usually needs a reboot to recover.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Customer Service:

Customer success team is awesome. Sometimes the support team can take a long time to respond.

Technical Support:

Good, but slow at times. If it's a really hot issue we can usually get a quick response though, after escalation.

Which solution did I use previously and why did I switch?

Native VMware tools.

How was the initial setup?

Easy.

What about the implementation team?

In-house.

What was our ROI?

More of a cost avoidance for us, meaning that it saves us from over-provisioning and allows more density.

Which other solutions did I evaluate?

Yes.

What other advice do I have?

The Turbonomics team is always looking for ways to improve their product. They are also willing to engage the customer success team to help us find new ways or easier ways to get more from the product. This is refreshing in a world where, after purchase, you are usually on your own after installing, other than support. That is not the case with this team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Data Center Engineer at a tech services company with 201-500 employees
MSP
Automation of keeping resources balanced among the cluster.

What is most valuable?

Load balancing VMs across our cluster.

How has it helped my organization?

Automation of keeping resources balanced among the cluster.

What needs improvement?

NA.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Occasionally the server does not load balance properly and needs to be restarted.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: 10. Technical Support: 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

No.

What about the implementation team?

In-house.

What was our ROI?

NA

What's my

What is most valuable?

Load balancing VMs across our cluster.

How has it helped my organization?

Automation of keeping resources balanced among the cluster.

What needs improvement?

NA.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Occasionally the server does not load balance properly and needs to be restarted.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

10.

Technical Support:

10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

No.

What about the implementation team?

In-house.

What was our ROI?

NA

What's my experience with pricing, setup cost, and licensing?

Licensing cost is relatively cost effective.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Ops Sys Programmer II at a tech vendor with 10,001+ employees
Vendor
The reporting and planning features are used a lot and contribute to our ROI.

What is most valuable?

The reporting and planning features are used a lot and contribute to our ROI. But we have only touched the tip of the iceberg with the product, currently utilizing the recommendation function to get more comfortable before moving to automation of manual processes.

How has it helped my organization?

In the past, used multiple products to monitor CPU, memory utilization, or find virtual machine using large snapshots on datastores. We can look in one place throughout the day or get daily reports alerting us at the start of the day.

What needs improvement?

Built-in, context-sensitive Help would be useful. Much more intuitive personal dashboard designing would be nice.

For how long have I used the solution?

One year at present company and three-plus years at previous company.

What was my experience with deployment of the solution?

No, or it was already in place.

What do I think about the stability of the solution?

Product has proven to be pretty stable.

What do I think about the scalability of the solution?

Ran into a snafu with a database during an upgrade, support was knowledgeable and on top of the issue quickly and resolved it as quickly.

How are customer service and technical support?

Customer Service:

Always helpful.

Technical Support:

Nothing but good things to say about tech support, always quick to respond back and I always feel like I got the A-team working with me on my issue.

Which solution did I use previously and why did I switch?

Manually monitoring and manipulating resources, and grabbing reports from multiple sources. Switching made it easy to do all of the above.

How was the initial setup?

Pretty straightforward.

What about the implementation team?

In house.

What was our ROI?

For me the ROI is measured in the amount of time I save not searching around for information. Being able to produce reports to show customers why they don't need as much resources as they think, money saved.

What's my experience with pricing, setup cost, and licensing?

Talk to your sales rep.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Administrator at a computer software company with 201-500 employees
Vendor
We have fully automated resource scheduling with our VMware clusters.

What is most valuable?

We have fully automated resource scheduling with our VMware clusters. We have taken recommendations on sizing that have saved hundred of gigabytes of RAM throughout our clusters.

How has it helped my organization?

Without having to worry about a host becoming over-utilized, we have been able to work on more important projects. We are able to be more efficient with our host resources, saving the business money.

What needs improvement?

A more robust reporting engine would be a huge boon to us. A bit better error messaging with Application Control Module would help during troubleshooting adding a new target.

For how long have I used the solution?

We've been a Turbo customer since 2014.

What was my experience with deployment of the solution?

No, and their support was very quick and helpful to assist with major upgrades. In the end, it was easy enough that with a little Linux knowledge and the Turbo documentation, even major upgrades could be performed without having to contact support.

What do I think about the stability of the solution?

Turbo is very powerful, and does exactly what you tell it to do. If you configure it to be too aggressive to either efficiency or performance, your cluster might become unbalanced. We have had great stability keeping it slightly skewed towards efficiency vs performance.

What do I think about the scalability of the solution?

No, we have one Turbo instance controlling multiple datacenters.

How are customer service and technical support?

Customer Service:

10/10 on customer support, as well as account management, could not be happier.

Technical Support:

10/10 on technical support. If I encounter a complex issue, they escalate me to a developer resource who dives deeply to find a root cause.

Which solution did I use previously and why did I switch?

VMware's DRS didn't seem to balance our clusters very evenly. vROps made sizing recommendations that were just not correct. We tested Turbo and the recommendations were all on point and we are able to trust them.

How was the initial setup?

Very easy setup. OVA template, adding vCenters, making some groups, allowing our firewalls to let Turbo access everything and we were set.

What about the implementation team?

In-house team was easily able to install.

What was our ROI?

We've saved an entire ESXi host worth of RAM with Turbo.

What's my experience with pricing, setup cost, and licensing?

This product is very competitively priced for all the automation it brings.

Which other solutions did I evaluate?

We actually purchased vROps but it wasn't enough.

What other advice do I have?

We really love Turbo and the time it saves us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user539835
VDI Operations Team Lead at a aerospace/defense firm with 10,001+ employees
Vendor
This toolkit has some hooks that allows us to up size VM's on the fly based on the user's current utilization.

What is most valuable?

The automation, of course.

How has it helped my organization?

This toolkit has some hooks that allows us to upsize VMs on the fly based on the user's current utilization.

What needs improvement?

Decrease the cost.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Needed to upsize the DB shortly after deployment. Also, configuring for a highly secure environment required a lot of file tweaks in the Linux subsystem.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. They've always been quick to support any issues/queries we have. Technical…

What is most valuable?

The automation, of course.

How has it helped my organization?

This toolkit has some hooks that allows us to upsize VMs on the fly based on the user's current utilization.

What needs improvement?

Decrease the cost.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Needed to upsize the DB shortly after deployment. Also, configuring for a highly secure environment required a lot of file tweaks in the Linux subsystem.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent. They've always been quick to support any issues/queries we have.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

DRS - Built-in tool didn't provide adequate migrations and no reporting about overall health.

How was the initial setup?

Complex - highly secured environment. Had to change many of the system configs to make it more secure.

What about the implementation team?

We implemented this ourselves.

What was our ROI?

Not tracked.

What's my experience with pricing, setup cost, and licensing?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user686040
Senior Cloud Engineer at a tech services company with 201-500 employees
Consultant
Turbonomic balances on more metrics than vROps and has helped us utilizing our hosts in a better way. We are also using the API heavily for querying performance data.

What is most valuable?

The load balancing is the most valuable feature of the product. Turbonomic balances on more metrics than vROps and has helped us utilizing our hosts in a better way. We are also using the API heavily for querying performance data.

How has it helped my organization?

Turbonomic has, to an extent, helped us grow our VM environment without us having to buy new hardware. We are also using the performance statistics gathered by Turbonomic in our operations dashboards to give us control over the environment.

What needs improvement?

Looking forward to the new HTML 5 UI.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

The deployment is very easy. You need to invest some time in adjusting the thresholds to suit your hardware and environment.

What do I think about the stability of the solution?

Some of the previous versions have had some issues with the stability, but the latest versions, >=5.7, seems to have fixed this.

What do I think about the scalability of the solution?

We have 4000+ VMs in our environment and 120+ Hosts. No issues so far with the scalability.

How are customer service and technical support?

Customer Service:

Good customer service. Not too "pushy" on additional features, and always trying to understand our needs and to see if there are areas where we could use the product in a better way.

Technical Support:

Great technical support. Fast response and very knowledgable.

Which solution did I use previously and why did I switch?

Have used vROps for a little while. Much more complex and didn't give us the same value.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user205332
NETWRK ANALYST IV with 10,001+ employees
Vendor
Has enabled me to buy more servers only when I really need to buy them

What is most valuable?

The automation of balancing VMware cluster workloads. This feature insures that my VMware clusters are always running in an optimal state. The streamlined automation is what sold me on this product.

How has it helped my organization?

I like the reporting system along with the ability to export reports to PDF format.

What needs improvement?

HTML 5.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

I did have a few issues but support quickly resolved the issue.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Top-rated. Technical Support: Top-rated.…

What is most valuable?

The automation of balancing VMware cluster workloads. This feature insures that my VMware clusters are always running in an optimal state. The streamlined automation is what sold me on this product.

How has it helped my organization?

I like the reporting system along with the ability to export reports to PDF format.

What needs improvement?

HTML 5.

For how long have I used the solution?

Six years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

I did have a few issues but support quickly resolved the issue.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Top-rated.

Technical Support:

Top-rated.

Which solution did I use previously and why did I switch?

None.

How was the initial setup?

Straightforward and easy to setup.

What about the implementation team?

In-house

What was our ROI?

This software enabled me to avoid buying more servers until I really need to buy more.

What's my experience with pricing, setup cost, and licensing?

None.

Which other solutions did I evaluate?

Yes, VMware Operations Manager which was really more expensive with no automation, and their reporting is not what I wanted.

What other advice do I have?

Great product!!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Infrastructure Engineer at a manufacturing company with 5,001-10,000 employees
Vendor
Turbonomics resolves the issue with continuous workload placement and sizing recommendations/actions.

What is most valuable?

  • Automatic placement of workload in multi-node VMware cluster.
  • Recommend/perform memory and vCPU configuration to match work load.

How has it helped my organization?

Everyone's sizing guess is wrong.

Turbonomics resolves the issue with continuous workload placement and sizing recommendations/actions.

What needs improvement?

Licensing for clusters with few VMs (i.e. HA focus over consolidation focus).

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No, the integration was cake.

What do I think about the stability of the solution?

No. Very stable.

What do I think about the scalability of the solution?

No. We use if for seven hosts at two sites.

How are customer service and technical support?

Customer Service:

Excellent. We were able to evaluate and implement with full support.

Technical Support:

High.

Which solution did I use previously and why did I switch?

No. We just guessed and tried to use PerfMon and VMware performance and user feelings to size and place the workload. Bad.

How was the initial setup?

Just install and hook into vCenter and then understand what it is saying.

We did initially work with pinning workloads between types of VMs but now let all swim in the same pool with a Turbonomic lifeguard.

What about the implementation team?

In-house with input from application vendor.

What was our ROI?

Continuous as the workload placement is automatic as things change.

There was no other solution that actually allowed the execution of its recommendations.

The sophistication of the algorithm is sufficient to not cause imbalance by the execution of balancing. Totally sweet.

What's my experience with pricing, setup cost, and licensing?

It is most applicable with clusters that host large numbers of VMs.

Which other solutions did I evaluate?

VMware vRealize Operations was reviewed but did not sufficiently automate the process and did not seem to be as sophisticated in its analysis.

What other advice do I have?

This has been a set-it-and-forget-it solution that does a great job but is behind the scenes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user686205
Virtualization Specialist at a pharma/biotech company with 10,001+ employees
Vendor
The VM rightsizing tools and the intelligent placing of workloads help us to not only streamline what we have but, in conjunction with the sizing tools, to look at future scenarios

Pros and Cons

  • "It became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently."
  • "The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."

What is most valuable?

Originally we looked at Turbonomic as a replacement for our existing virtual management tool as it offered us a real-time view of our environment, which is something we never had before. But it became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently.

How has it helped my organization?

The VM rightsizing tools and the intelligent placing of workloads have helped us to not only streamline what we have but, in conjunction with the sizing tools, has allowed us to look at future scenarios and potentially reduce our spend on physical kit in the DC.

What needs improvement?

The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool. Subsequent releases have had the option of an updated UI which is not only much cleaner in its look but is also much more intuitive in its operation.

For how long have I used the solution?

We have been a customer for over two and a half years now.

What was my experience with deployment of the solution?

None, deployment was extremely quick and simple, well within the time quoted on the documentation.

What do I think about the stability of the solution?

None, we have rarely rebooted or had to spend any time on the appliances or the tool. Apart from upgrades, it's been running constantly since the initial install.

What do I think about the scalability of the solution?

No, but our environment has been pretty stable for the past 18 months.

How are customer service and technical support?

Customer Service:

Very good, the issues we have had were dealt with in a timely fashion.

Technical Support:

Very good. Feedback and support were both very good.

Which solution did I use previously and why did I switch?

We used another tool to give us insights into our VM environment but due to the way it gathered data it was always at least 24 hours out of date. Turbonomic gave us the ability to look at near real-time data coming directly from out VMware environment.

How was the initial setup?

Initial setup was very straightforward with very simple steps to follow.

What about the implementation team?

All implementation was done in-house with no initial input from Turbonomic.

What was our ROI?

The tool has demonstrated that considerable savings could be had by reducing the amount of physical hardware and, therefore, licenses that are needed.

What's my experience with pricing, setup cost, and licensing?

We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market.

Which other solutions did I evaluate?

We looked at numerous solutions including SCOM, Veeam, and custom solutions.

What other advice do I have?

The ability to connect to many different environments along with the integration with partner systems make this an essential tool in our IS VM management strategy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
LAN/WAN Administrator at a manufacturing company with 1,001-5,000 employees
Vendor
We allow it to do all our VMotion migrations, ensuring our systems are running at their peak performance.

What is most valuable?

The planning is great to see how much capacity I have in my VMware infrastructure.

How has it helped my organization?

We allow it to do all our VMotion migrations, ensuring our systems are running at their peak performance.

What needs improvement?

I would like it to auto-update itself rather than me having to check upgrade then apply on a monthly basis.

For how long have I used the solution?

We have used the solution about five years now.

What was my experience with deployment of the solution?

No, installation was straightforward.

What do I think about the stability of the solution?

No, we've had no issues todate.

What do I think about the scalability of the solution?

We've continued to expand our VMware environment and the application has…

What is most valuable?

The planning is great to see how much capacity I have in my VMware infrastructure.

How has it helped my organization?

We allow it to do all our VMotion migrations, ensuring our systems are running at their peak performance.

What needs improvement?

I would like it to auto-update itself rather than me having to check upgrade then apply on a monthly basis.

For how long have I used the solution?

We have used the solution about five years now.

What was my experience with deployment of the solution?

No, installation was straightforward.

What do I think about the stability of the solution?

No, we've had no issues todate.

What do I think about the scalability of the solution?

We've continued to expand our VMware environment and the application has scaled with it.

How are customer service and technical support?

Customer Service:

Excellent, about once a month my account team checks in with me and makes sure my needs are being met with the product.

Technical Support:

Great.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Was straightforward, we had no issues installing the appliance.

What about the implementation team?

We implemented in-house with no issues.

What was our ROI?

At this time we have not evaluated that.

What's my experience with pricing, setup cost, and licensing?

Reasonable with other products on the market.

Which other solutions did I evaluate?

Looked at VMware product but was not impressed, Turnonomic was easier to operate.

What other advice do I have?

We continue to support this product and find value in what it does for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user687282
Sr. Network Engineer with 5,001-10,000 employees
Vendor
The optimization has allowed us to focus our efforts on other areas of our virtual environment.

What is most valuable?

The dashboards are amazing. They give me the ability to show our line of business how their application servers are performing. We also like the automation tool for managing our clusters so they are fully optimized.

How has it helped my organization?

The optimization has allowed us to focus our efforts on other areas of our virtual environment.

What needs improvement?

To be able to drill down into RDMs and get all of the information about each RDM attached to a server.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

We have never had any issues with deployment or upgrades.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the

What is most valuable?

The dashboards are amazing. They give me the ability to show our line of business how their application servers are performing. We also like the automation tool for managing our clusters so they are fully optimized.

How has it helped my organization?

The optimization has allowed us to focus our efforts on other areas of our virtual environment.

What needs improvement?

To be able to drill down into RDMs and get all of the information about each RDM attached to a server.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

We have never had any issues with deployment or upgrades.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Customer service and support are one of the tops in the industry.

Technical Support:

One of the best I have ever dealt with.

Which solution did I use previously and why did I switch?

None.

How was the initial setup?

Easy and straightforward.

What about the implementation team?

Through a vendor. They took the time to explain everything and show us how to get the ball rolling.

What was our ROI?

Not sure.

What's my experience with pricing, setup cost, and licensing?

Great value for the money.

Which other solutions did I evaluate?

VMware Ops Manager.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Expedia Virtualization and Cloud at a tech services company with 10,001+ employees
Real User
Turbonomic has allowed us to achieve greater density with optimal performance to our hosted consumers.

What is most valuable?

We have always used Turbonomic as a true DRS solution over the provided VMware vCenter service.

Turbonomic has allowed us to achieve greater density with optimal performance to our hosted consumers. The ability to extend Dynamic Resource Allocation across clusters has been our new endeavor with VMTurbo that has optimized our capacity, performance and allowed us to scale outside the limitations of vCenter.

How has it helped my organization?

We are able to balance loads across clusters automatically, versus the very manual calculation and migration process without VMTurbo.

What needs improvement?

I would like to see the UI become a little more clean but have no suggestion on how to make it better.

For how long have I used the solution?

I have used it for two years but the company has been using VMTurbo for around four.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user687585
Data Center Manager at a sports company with 501-1,000 employees
Vendor
We spend much less time figuring how to distribute VMs and how much horsepower to give each one.

What is most valuable?

Automatic resource use optimization

How has it helped my organization?

We spend much less time trying to figure out how best to distribute VMs, and how much horsepower to give each one.

What needs improvement?

Better alerting and reporting.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Very good. Technical Support: Very good.

Which solution did I use previously and why did I switch?

No, unless you count VMware's built in DRS functionality.

How was the initial setup?

It was…

What is most valuable?

Automatic resource use optimization

How has it helped my organization?

We spend much less time trying to figure out how best to distribute VMs, and how much horsepower to give each one.

What needs improvement?

Better alerting and reporting.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No, unless you count VMware's built in DRS functionality.

How was the initial setup?

It was straightforward.

What about the implementation team?

In-house.

What was our ROI?

Hard to put a number on it, but I'd say we use our resources much more efficiently now.

What other advice do I have?

I find their economics-based algorithms fascinating. It works brilliantly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Infrastructure Architect/ Sr. Manager of IT Operations at a construction company with 1,001-5,000 employees
Real User
Within a week of running Turbonomic we were able to see clearly which guest systems needed to be resized and especially moved to other nodes within our clusters to obtain the optimal performance.

What is most valuable?

Workload performance analysis.

How has it helped my organization?

We have been experiencing VM guest performance issues for months. We tried many things including adding more hardware to no avail. Within a week of running Turbonomic we were able to see clearly which guest systems needed to be resized and, especially, moved to other nodes within our clusters to obtain the optimal performance.

What needs improvement?

So far the application has been delivering as marketed. Once we can customize our dashboards to our liking, it will be much easier to identify where we need to focus on improving our infrastructure.

For how long have I used the solution?

Two months.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Dell Foglight.

How was the initial setup?

Very straightforward, we were up and running in less than half an hour.

What about the implementation team?

In-house.

What was our ROI?

Capacity planning as been most beneficial, as we are looking to upgrade our virtualization infrastructure and now we have a much clearer picture as to what hardware will be needed. I expect the ROI to be immediate as we save on hardware and virtualization license costs.

What's my experience with pricing, setup cost, and licensing?

Licensing is easy to understand when you have an existing environment but determining growth or greenfield implementations may be difficult to get the right amount of licensing.

Which other solutions did I evaluate?

VMware vRealize.

What other advice do I have?

Great product, can't wait to set to auto drive and let it do its magic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user688197
Network Specialist II at a government with 1,001-5,000 employees
Vendor
We have the ability to monitor and automate both the right-sizing of VMs as well as the ability to automate the VMotion of VMs across ESXi hosts

Pros and Cons

  • "The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts."
  • "While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."

What is most valuable?

The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts to insure that all resources are being utilized at peak efficiency.

How has it helped my organization?

We no longer have to continuously monitor our virtual environment through multiple interfaces (WhatsUp Gold, Veeam ONE, vSphere, etc.) to discover issues impairing performance. We now receive three separate reports every morning, one showing any actions that Turbonomic attempted to make which failed that lets us know what we need to look at; one showing recommended actions which we have designated within Turbonomic to be manually performed; and one showing all datastore utilization over 85%. All from a single product and all visible from a single pane of glass. With the capacity planning feature, it allows us to accurately determine the proper sizing for our replacement hosts while projecting for a rate of growth specified by us.

What needs improvement?

Mostly the dashboard. While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training. With the newest version, the dashboard has gotten even more "intimidating", at least to me.

For how long have I used the solution?

Approximately one year.

What was my experience with deployment of the solution?

Deployment was extremely easy and straightforward. When setting up custom automation rules, a member of Turbonomic's support team initiated a WebEx and reviewed all of the rules looking for any errors as well as suggesting some additional custom rules based on how we wanted Turbonomic to operate. That's one of the great things about Turbonomic, it is almost endlessly customizable so you can configure it to work in your environment as opposed having to tailor your environment to work with the tool.

What do I think about the stability of the solution?

No issues at all.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

The customer service of Turbonomic has been excellent.

Technical Support:

Technical support have been very good.

Which solution did I use previously and why did I switch?

We previously used a combination of Veeam ONE and WhatsUp Gold to monitor our virtual environment. We switched due to Turbonomic's automation ability. Its ability to monitor and manage practically all virtualization technologies (Hyper-V, VMware, Citrix XenServer, and with the release of version 5.9, most public cloud platforms as well), and the ability to see everything from a single pane of glass.

How was the initial setup?

Initial setup was pretty straightforward.

What about the implementation team?

Implementation was performed through an in-house team with Turbonomic staff available for WebEx for assistance.

What was our ROI?

In precise dollar amounts, unknown. Having said that, Turbonomic has freed up our staff to devote more time to project implementation and expansion, as opposed to manually monitoring our environment.

What's my experience with pricing, setup cost, and licensing?

Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote.

Which other solutions did I evaluate?

We didn't evaluate other options. We were already using other monitoring tools and switched from them to Turbonomic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user687252
Systems Engineer at a tech company with 10,001+ employees
Vendor
We can reclaim license costs and forecast future resource needs.

What is most valuable?

Great product! We were able to correctly size our VMs giving back CPU, memory, and storage capacity to be used in other projects. We can now reclaim license costs and forecast future resource needs.

What needs improvement?

  • For report scheduling, lacks the ability to define the time of day when the report was run.
  • Needs to be easier ways to define N+1 capacity when looking at cluster statistics.
  • Can't wait for the HTML 5 version. The flash sometimes has response issues. 

For how long have I used the solution?

We have been using this product for over a year.

What was my experience with deployment of the solution?

We had issues when trying to deploy the solution on a Linux VM. We ended up abandoning it. Instead, we used the Turbonomic packaged SUSE instance. We had no issues with that deployment.

What do I think about the stability of the solution?

Occasionally after changes in our environment, we often needed to restart the Tomcat service on the instance.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and technical support?

Customer service was great. They were always responsive.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The installation was very straightforward.

What about the implementation team?

We implemented this solution in-house.

Which other solutions did I evaluate?

We evaluated vRealize Operations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user539721
Engineer at a manufacturing company with 10,001+ employees
Vendor
The technical support is excellent, they stay engaged until there is a solution in place.

What is most valuable?

Automating VM moves.

How has it helped my organization?

Previously we had no automated VM moves, which meant some of our VM hosts would be overloaded and others would be under utilized.

What needs improvement?

Finding help can be difficult if needed. Most times we will just call Turbonomic rather than search through the user guides and forums for help on an issue. Better alerting features would be helpful as well.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment. With upgrades, we have always had assistance from Turbonomic to make sure everything is smooth.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the

What is most valuable?

Automating VM moves.

How has it helped my organization?

Previously we had no automated VM moves, which meant some of our VM hosts would be overloaded and others would be under utilized.

What needs improvement?

Finding help can be difficult if needed. Most times we will just call Turbonomic rather than search through the user guides and forums for help on an issue. Better alerting features would be helpful as well.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No issues with deployment. With upgrades, we have always had assistance from Turbonomic to make sure everything is smooth.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent. My rep always stays in touch and keeps us in the loop when changes are coming.

Technical Support:

Excellent. They seem to be very responsive to any issues that have come up. They stay engaged until there is a solution in place.

Which solution did I use previously and why did I switch?

No previous solution.

How was the initial setup?

I didn't handle the initial setup of this product. I inherited it. For upgrades they seem fairly straightforward, but we have always had Turbonomic assist in upgrades.

What about the implementation team?

Not in initial implementation, but for upgrades we use Turbonomic support to help us and have great results.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Engineer II at a non-tech company with 1,001-5,000 employees
Vendor
It has freed up space on our VMware hosts to allow optimized utilization of our resources.

What is most valuable?

Automated sizing and moves for VMs based on real-time usage statistics.

Capacity planning for purchasing new hardware.

How has it helped my organization?

It has freed up space on our VMware hosts to allow optimized utilization of our resources.

What needs improvement?

The only area of improvement that I can think of is re-sizing recommendations are not able to be based upon working hours of a day or typical load times. So you have a VM that gets pounded from 7am - 4pm, but then pretty much goes dormant. Turbonomic makes its recommendation over a 24-hour period, not during time windows you can specify. You do, however, have the option to restrict automated resizing actions within a certain window (so Turbonomic doesn't resize during peak times). I just wish there was a way to base resizing recommendations during a snapshot window instead of a 24-hour period.

For how long have I used the solution?

Two years and just renewed for a third.

What was my experience with deployment of the solution?

No issues at all, was pretty straightforward to get up and running. Plus the support team was nothing short of excellent!

What do I think about the stability of the solution?

No issues at all.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

10-plus. Everyone at Turbonomic we've worked with has been top-notch and extremely knowledgeable about their product.

Technical Support:

10-plus, same as above!

Which solution did I use previously and why did I switch?

No we did not. Found Turbonomic at a conference and was impressed with their solution and ran with it.

How was the initial setup?

Straightforward, extremely user friendly.

What about the implementation team?

In-house.

What was our ROI?

I don't have a dollar number handily available, but as mentioned before it has definitely freed up server resources, giving us space back on our hosts.

What's my experience with pricing, setup cost, and licensing?

Reach out to the Turbonomic team directly and work with your local rep so that you can get the best solution/pricing available to you.

Which other solutions did I evaluate?

We didn't evaluate any other vendors.

What other advice do I have?

If you're looking for a solution to give you a deeper dive into how your VM environment is being utilized and to provide some optimization; then you can't go wrong with Turbonomic!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user688299
Team Leader, Sr. Virtualization Lead with 1,001-5,000 employees
Vendor
This software has helped me ease my morning burden of adding/removing CPU and storage vMotions.

What is most valuable?

Reporting is a great feature. Also how it can automate easy tasks so you are not burdened with them.

How has it helped my organization?

Gives me more time to spend on real issues.

What needs improvement?

The GUI could be more user friendly, and more CMD applets should be created or shared with the community.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Great. Always very helpful, above and beyond most companies. Technical Support: Always very knowledgeable the few times I had to call. …

What is most valuable?

Reporting is a great feature. Also how it can automate easy tasks so you are not burdened with them.

How has it helped my organization?

Gives me more time to spend on real issues.

What needs improvement?

The GUI could be more user friendly, and more CMD applets should be created or shared with the community.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Great. Always very helpful, above and beyond most companies.

Technical Support:

Always very knowledgeable the few times I had to call.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Yes, just load the OVA, assign an IP, import your inf.

What about the implementation team?

Vendor team, easy implementation.

What was our ROI?

Not sure, I do not deal with the money aspect.

What's my experience with pricing, setup cost, and licensing?

After the first year the costs are very reasonable.

Which other solutions did I evaluate?

No.

What other advice do I have?

This software has helped me ease my morning burden of adding/removing CPU and storage vMotions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Consultant at a tech services company with 10,001+ employees
Consultant
VM Right-Sizing, Project Cluster Resource, and Load balancing allow us to use our resources properly.

What is most valuable?

  • VM Right-Sizing
  • Project Cluster Resource
  • Load Balancing

How has it helped my organization?

On a quarterly basis we take the VM right-sizing report and, based on the Turbonomic recommendation, we make the changes to resources. So far, no issues reported and it allows us to right-size our VM and use the resources properly. Along with that, the Projected Cluster report enables us to share the monthly report for capacity planning.

What needs improvement?

I know form v5.7 it supported RDM LUN, but it shows very few details. It would be great if Turbonomic allowed us to get the report for VM with RDM with its compatibility mode.

Like vROPS, which allows you to dig more into VM performance issues and provides the details to get to the root cause, if Turbonomic would do that that nothing would be better.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

Nothing as of now.

What do I think about the stability of the solution?

Nothing as of now.

What do I think about the scalability of the solution?

Nothing as of now.

How are customer service and technical support?

Customer Service:

Nine out of 10.

Technical Support:

Nine out of 10.

Which solution did I use previously and why did I switch?

I used vROPS, vFoglight but not in BCBSRI.

How was the initial setup?

Setup of Turbonomic is straightforward and easy to deploy.

What about the implementation team?

In-house

What was our ROI?

NA

What's my experience with pricing, setup cost, and licensing?

As compared with vROPS, licensing cost is less.

Which other solutions did I evaluate?

NA

What other advice do I have?

Turbonomics is doing great in enhancing their product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user688332
User at a mining and metals company with 1,001-5,000 employees
Vendor
After configuring the automation it has kept the VMware clusters balanced.

What is most valuable?

After configuring the automation it has kept the VMware clusters balanced.

How has it helped my organization?

Performance of all hosts have improved.

What needs improvement?

The GUI is not always user friendly and some settings are not where you would expect.

For how long have I used the solution?

Approximately three years.

What was my experience with deployment of the solution?

I had full support from the Turbonomics group. They assisted with the install and configuration. Great company to work with.

What do I think about the stability of the solution?

It's been a very stable product.

What do I think about the scalability of the solution?

It easily handles the environment.

How are customer service and technical support?

Customer…

What is most valuable?

After configuring the automation it has kept the VMware clusters balanced.

How has it helped my organization?

Performance of all hosts have improved.

What needs improvement?

The GUI is not always user friendly and some settings are not where you would expect.

For how long have I used the solution?

Approximately three years.

What was my experience with deployment of the solution?

I had full support from the Turbonomics group. They assisted with the install and configuration. Great company to work with.

What do I think about the stability of the solution?

It's been a very stable product.

What do I think about the scalability of the solution?

It easily handles the environment.

How are customer service and technical support?

Customer Service:

Customer service has always been exceptional.

Technical Support:

Technical support has been very quick to respond and very knowledgeable.

Which solution did I use previously and why did I switch?

No, this was our first monitoring/management tool for the virtualized environment.

How was the initial setup?

Pretty straightforward.

What about the implementation team?

We were assisted by a vendor team; very knowledgeable.

What was our ROI?

That's difficult to comment on. I know its a very valuable product to us, but can't put a dollar value to that.

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest but it's a very good product for the cost.

Which other solutions did I evaluate?

Yes we looked at SolarWinds.

What other advice do I have?

They are a great company to work with and have delivered a great product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Director of Technology Operations & Digital Security at a non-tech company with 1,001-5,000 employees
Vendor
Provides automation of balancing workloads on ESXi hosts.

What is most valuable?

Provides automation of balancing workloads on ESXi hosts. With a fully automated environment, I never need to worry about host resource utilization or guest resource consumption. Guests are migrated between hosts and datastores to balance resource load. Resources on guests are automatically sized up and down as the demand increases or decreases.

How has it helped my organization?

The number one improvement is that Turbonomic gives me more free time in my day to address other concerns. I no longer have to worry about host and guest resource utilization, because it is all handled for me behind the scenes.

What needs improvement?

There is an area where new workloads can be created and placed. I've had trouble with that feature and find it easier to create new machines directly in vCenter and let it get the address by Turbonomic after the fact.

For how long have I used the solution?

We have been using this solution for two years.

What was my experience with deployment of the solution?

There were no issues with deployment. The deployment was exceptionally easy and support was readily available when I needed it.

What do I think about the stability of the solution?

There were no issues with scalability.

What do I think about the scalability of the solution?

There were no issues with scalability.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 15/10!

Technical Support:

Technical support has been exceptional.

Which solution did I use previously and why did I switch?

There was no prior solution.

How was the initial setup?

It was a very straightforward setup, as far as getting the product running. It got a little bit complex defining rules for my specific environment. For instance, "don't auto-resize machines whose name is like "nnnnnnn". Tweaking the rules to fit my odd needs was complex, but the support team breezed right through it for me.

What about the implementation team?

Implementation was done by an in-house team.

What was our ROI?

This has not been calculated.

What's my experience with pricing, setup cost, and licensing?

The pricing is transparent and straightforward. It is on a per-socket model.

Which other solutions did I evaluate?

We did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user451104
Senior Network Engineer at a educational organization with 1,001-5,000 employees
Vendor
I let the product move machines to new hosts and change datastores as needed for best overall performance.

What is most valuable?

We like the option to create our own dashboards for each team member. Also the availability for Turbonomic to migrate my machines around in my environment makes my job easier.

How has it helped my organization?

I no longer have to keep my vSphere Client open to monitor constantly. I let the product move machines to new hosts and change datastores as needed for best overall performance. And all of this is based on best practice from Turbonomic and a few tweaks on our end.

What needs improvement?

The product needs tighter integration points with storage vendors, the mainstream top 5-6 are added but it would be nice to see more.

Additional reporting and alerting would be great additions as well.

For how long have I used the solution?

A little over a year, solution works great!

What was my experience with deployment of the solution?

We had this software up and running within a few minutes. We got followup help from the Turbonomic team and everything went smooth.

What do I think about the stability of the solution?

At first we ran into some workload issues where the software managed items we didn't want included; we were able to make adjustments to correct this issue. At times the VM-OVA has to be restarted due to changes within product.

What do I think about the scalability of the solution?

None at all, we have a lot of hosts and VMs and the OVA file we deployed scaled perfectly.

How are customer service and technical support?

Customer Service:

Top notch customer service. They follow up with you as needed to make sure the product works as expected, send emails when new updates are available and support has resolved any issues we ran into immediately.

Technical Support:

As stated above, support has always been quick to assist and resolve any issues we ran into.

Which solution did I use previously and why did I switch?

No previous solution. At the time no other vendors offered a similar product, other than Veeam.

How was the initial setup?

Straightforward, took less than an hour to completely install and configure baselines. Within a couple days all tweaks were in place and it ran great.

What about the implementation team?

In-house with assistance from Turbonmic support team. Smooth process.

What was our ROI?

At this time our largest ROI is not having to spend constant hours watching our VM environment.

What's my experience with pricing, setup cost, and licensing?

Cost effective solution that works.

Which other solutions did I evaluate?

We did not.

What other advice do I have?

Keep up the great work and keep the new features coming. We are excited to see what happens in the next 12 months with advancements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Windows Systems Administrator at a consumer goods company with 10,001+ employees
Vendor
We use it to keep our virtual landscape balanced and bottleneck free.

What is most valuable?

The economic algorithm is a brilliant way to measure supply vs. demand of virtual machine resource needs. It is this idea that makes Turbonomic perform better than the rest.

How has it helped my organization?

We use it to keep our virtual landscape balanced and bottleneck free. When we enabled automatic guest balancing within Turbonomic, our complaints about slow VM's dropped over 90%.

What needs improvement?

They need an updated UI - perhaps HTML5? The dashboard could use a cosmetic update.

For how long have I used the solution?

Several years.

What was my experience with deployment of the solution?

No, it deployed and worked flawlessly.

What do I think about the stability of the solution?

No, it's there whenever we need to login.

What do I think about the scalability of the solution?

We've had a few issues upgrading and getting things working the way would we like, but Turbonomic has been very supportive to allocate knowledgeable resources to address them quickly.

How are customer service and technical support?

Great. Turbonomic knows what it can do - and what it can't.

Which solution did I use previously and why did I switch?

We used built in tools to try and balance workloads - it wasn't as good.

How was the initial setup?

Initial setup is fairly straightforward. We deployed a virtual machine - configured it to our vCenters - and that was pretty much it.

What about the implementation team?

We did the intial deployment in house - we've had Turbonomic onsite to help us tune the product to our specifications.

What was our ROI?

The ROI has been unquantifiable. The tools within the product have been great for our administrative team. I recommend the product highly.

What's my experience with pricing, setup cost, and licensing?

Pricing has changed considerably since we purchased the product several years ago.

Which other solutions did I evaluate?

No

What other advice do I have?

If you need a product that can automate workload balancing, capacity planning, reporting of resource use - Turbonomic is a fantastic choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Engineer at a manufacturing company with 1,001-5,000 employees
Vendor
It forced us to organize and standardize our storage environment - making smaller, generic datastores.

What is most valuable?

Automating the resource balancing. It let's us know when we need another host to keep things running smooth and fast.

How has it helped my organization?

It forced us to organize and standardize our storage environment - making smaller, generic datastores that had an unintended benefit of making the backups faster.

What needs improvement?

The interface could be a little cleaner and navigation a little easier. (note: this has improved in version upgrades since I first wrote this review!)

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

No. We did have to clean up our storage before allowing it to make automatic decisions on storage commodities.

What do I think about the stability of the solution?

Never.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

The folks at Turbonomic love what they do and it shines through. I have never had a bad encounter with anyone there. They are very responsive to any needs we have and have even called to do a health check-up!

Technical Support:

Excellent. I needed help one time upgrading to the latest version and installing our own branding and the tech walked me through both things in 10 minutes!

Which solution did I use previously and why did I switch?

No. We looked at several and no one is in their league!

How was the initial setup?

We had no problems and the installation folks were there just in case they were needed.

What about the implementation team?

In-house.

What was our ROI?

You could take the number of hours per tech that no longer has to administer and babysit machines and resources, add the money saved by maximizing the hardware you have to its fullest potential, then add the labor saved in forecasting and the product pays for itself in the first year easily!

What's my experience with pricing, setup cost, and licensing?

It is worth every penny you spend on it. Also, you can "deny" it from seeing hosts and environments that you don't want managed (ie DEV).

Which other solutions did I evaluate?

Yes. I remember Foglight being a long distant second.

What other advice do I have?

I like to say "Set it and forget it". It has never made a bad decision. It obeys all rules you have in place in VMware. The reporting is fantastic and the forecasting has made the budgeting nightmare much easier in this area.

Like the rest of us, you will be hesitant to turn on "automagic" provisioning but you will be wondering why it took you so long to do so shortly after!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user234747
Practice Manager - Cloud, Automation & DevOps at a tech services company with 501-1,000 employees
Real User
You can deploy the OVA/QCOW2 file to multiple hypervisor platforms or use a RHEL distribution.

What is most valuable?

The most valuable features are the planning tool, the policy engine, workload charts, and the extensive library of dashboards.

How has it helped my organization?

We use Turbonomic to fully optimize the use of our infrastructure. We also use it for health checks and assessments we perform for our customers.

What needs improvement?

The current UI (Adobe Flash) is very clunky and inefficient; however, their new HTML5 UI (in Demo mode) will be GA in late 2017.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues. It went very smoothly. You can deploy the OVA/QCOW2 file to multiple hypervisor platforms or use a RHEL distribution instead.

What do I think about the stability of the solution?

Aside from the Flash-based UI needing to be refreshed, it is very stable.

What do I think about the scalability of the solution?

One Turbonomic instance supports up to 10,000 VMs, so no, scalability was not an issue.

How are customer service and technical support?

Customer Service:

Customer service is great.

Technical Support:

Technical support is great.

Which solution did I use previously and why did I switch?

I have used vRealize Operations Manager a lot for VMware solution monitoring. I changed to Turbonomic because it is a vendor-agnostic platform that can be used for monitoring, but really is an automation and control platform for optimizing your entire environment.

How was the initial setup?

Initial setup was straightforward: deploy OVA, assign IP address, log in as administrator, configure your targets, done. You can be up and going within 60 minutes.

What about the implementation team?

An in-house team implemented it.

What was our ROI?

I typically see a 30%-40% ROI in the first year.

What's my experience with pricing, setup cost, and licensing?

Try the solution out; it is easy to set up and the first 30 days are free. After that, scope your requirements and talk to Turbonomic about the cost of the solution and then NEGOTIATE a discount.

Which other solutions did I evaluate?

Before choosing this product, we evaluate d VMware vROps, ManageEngine AppManager, and OpManager.

What other advice do I have?

Try it out for free and see how quickly it can optimize your environment.

Disclosure: My company has a business relationship with this vendor other than being a customer: I work for RoundTower Technologies and we are a Platinum partner of Turbonomic.
ITCS user
Senior Systems Administrator at a consultancy with 10,001+ employees
Consultant
Helped us right size a number of VMs and helped reduce CPU ready time.

What is most valuable?

Reporting, Dashboards & DRS.

How has it helped my organization?

Helped us right size a number of VMs and helped reduce CPU ready time.

What needs improvement?

Maybe a cleaner backend. HTML5?

For how long have I used the solution?

Over 1 year.

What was my experience with deployment of the solution?

No issues. Simple to deploy. The team helped set up the appliance and were quick to help with any custom requests.

What do I think about the stability of the solution?

No issues yet.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Very good. Very quick response times. Technical Support: Very good. Knowledgeable staff.

Which solution did I use previously and why did

What is most valuable?

Reporting, Dashboards & DRS.

How has it helped my organization?

Helped us right size a number of VMs and helped reduce CPU ready time.

What needs improvement?

Maybe a cleaner backend. HTML5?

For how long have I used the solution?

Over 1 year.

What was my experience with deployment of the solution?

No issues. Simple to deploy. The team helped set up the appliance and were quick to help with any custom requests.

What do I think about the stability of the solution?

No issues yet.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Very good. Very quick response times.

Technical Support:

Very good. Knowledgeable staff.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was fairly straightforward to set up and anything we could not figure out ourselves the team had a solution for us very quickly.

What about the implementation team?

In house/directly with VMTurbo.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product so we have only licenced the critical hosts in production. Some of the features may not work if your VMware hosts are not licenced. Features such as DRS will not work unless you have a cluster licenced for DRS in VMware. Therefore the workload placement VMTurbo tries to carry out will not work as the VMs will not migrate.

Which other solutions did I evaluate?

Yes, vROPS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Team Leader EMEA at a tech vendor with 501-1,000 employees
Vendor
Improvements for performance or growth can be executed without human interference.

What is most valuable?

Automation of improvements and the planning module.

How has it helped my organization?

We can use the planner to support a business case. Improvements for performance or growth can be executed without human interference. You only have to think about it once then its fire and forget.

What needs improvement?

I overheard that the report granularity could be improved.

The only issue I had in the past is the fact that the manager was equipped with only one hard disk so excessive logging could cause an issue. But that was solved in a new version.

For how long have I used the solution?

We use the product for about 2 years now.

What was my experience with deployment of the solution?

No issues encountered and the deployment took us about 15 minutes. That is basic default setup. Without policies defined.

What do I think about the stability of the solution?

In the latest version we had no issues. In an earlier version we had a disk space issue due to logging.

What do I think about the scalability of the solution?

No, we have a steady growing Global environment and we didn't have issues so far.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Same as Customer service. Quick, professional and always prepared to follow up.

Which solution did I use previously and why did I switch?

We first used VeemOne but the added value because of the automation feature pulled us in.

How was the initial setup?

Initial set up was very easy. Support helped us with some additional steps to take for the creation of policies.

What about the implementation team?

Implementation was done in-house.

For final tuning and automation features we got help from technical support.

What's my experience with pricing, setup cost, and licensing?

Pricing is very competitive.

Which other solutions did I evaluate?

Yes, Veeam One.

What other advice do I have?

Great added value to our business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Administrator at a healthcare company with 501-1,000 employees
Vendor
We use it over the built-in VMware tools for distributing VMs to hosts.

What is most valuable?

Resource balancing

How has it helped my organization?

Use it over the built-in VMware tools for distributing VMs to hosts.

What needs improvement?

The way dashboards are accessed with a pop-up can sometimes get in the way.

For how long have I used the solution?

6+ years

What was my experience with deployment of the solution?

No implementation was easy.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues scaling we add a new host every 1-2 years.

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

The built-in VMWare tools.

How was the initial setup?

Straightforward.

What about the

What is most valuable?

Resource balancing

How has it helped my organization?

Use it over the built-in VMware tools for distributing VMs to hosts.

What needs improvement?

The way dashboards are accessed with a pop-up can sometimes get in the way.

For how long have I used the solution?

6+ years

What was my experience with deployment of the solution?

No implementation was easy.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues scaling we add a new host every 1-2 years.

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

The built-in VMWare tools.

How was the initial setup?

Straightforward.

What about the implementation team?

I don't recall it was a while ago.

What was our ROI?

The cost was low and we are using it for management not analysis so hard to determine an ROI.

What's my experience with pricing, setup cost, and licensing?

It is a good product for the money.

Which other solutions did I evaluate?

There were not a many virtualization management software options available in our price range. VMTurbo (at the time) was the only product recommended to us.

What other advice do I have?

It is a solid product that does what it says.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Virtual Administrator at a financial services firm with 1,001-5,000 employees
Vendor
Balances my VMware clusters across all my hosts.

What is most valuable?

The automation makes my life easier because I know my VMware clusters are balanced across all my hosts.

How has it helped my organization?

Performance issues have decreased since there's no longer bottlenecks on certain ESXi hosts.

What needs improvement?

The GUI has been updated since I first started using Turbonomics which was a welcomed improvement. Initially the GUI was difficult to follow and find where things are. It's gotten better but the GUI could still use some work to make certain functions more obvious.

For how long have I used the solution?

Approximately a year now.

What was my experience with deployment of the solution?

Deployment was quite easy, learning the product took some time but my sales contact took the initiative and scheduled a 45 minute webex to go over the product with me and my team. Some team members couldn't be present at the original time so my sales contact scheduled a second webex for them.

What do I think about the stability of the solution?

Once the product was up and running the hardest part was handing over the reigns to it. I implemented some custom rules for certain trouble VMs in my environment and, after some time, finally allowed the product to go fully automated and never looked back since.

What do I think about the scalability of the solution?

I haven't had a need to increase or decrease the amount of hosts i'm monitoring. From the GUI i'm able to find the top 10 worst offending VMs for resource utilization or what have you fairly easily. I'm monitoring 15 or so ESXi hosts with nearly 1000 VMs, I haven't had any issues with the product not able to handle my scale.

How are customer service and technical support?

Customer Service:

Customer service has been exceptional, I get quartly updates via the phone and they remember me. I get too busy to remember to upgrade occasionally so my sales contact is good at reminding me without nagging :)

Technical Support:

I haven't had a need to contact their technical support since the product is fairly simple to figure out.

Which solution did I use previously and why did I switch?

I used to monitor my vm performance from the VMware thick client but there were too many places to look to find what I needed to identify an issue. I deployed a few products to test out and settled with Turbonomics since their interface had the most information available on one page for what I was looking for as well as the ability to create customized reports for daily monitoring.

How was the initial setup?

Really straightforward, just deploy an OVF template to your VMware environment. Configure a service account and setup permissions within VMware so the account can access what you want it to and stop it from accessing hosts you don't want to monitor.

What about the implementation team?

I implemented the solution myself, I did receive help from my sales contact via WebExs for some things I wasn't sure about.

What was our ROI?

I don't have any way to discern a monetary figure on the benefits for using Turbonomic... I would say if anything it offers me the ability to offload monitoring of my virtual environment and focus more on other things. It's freed up a great deal of time I've spent in the past troubleshooting performance issues and manually verifying that VMware was balanced correctly.

What's my experience with pricing, setup cost, and licensing?

Only license what you want to monitor, this product will monitor everything connected to your vCenter unless you restrict the access of the service account. having the restrictions in place ahead of deployment can make for a much easier time dealing with the licenses. Pricing-wise this wasn't the cheapest but it also wasn't the most expensive. I was more looking for something to fit my needs than something affordable so price wasn't something I put too much thought into.

Which other solutions did I evaluate?

We evaluated a few products: SolarWinds, we already have implemented monitoring other things but the virtual monitoring left me with a lot to desire.

Veeam, another application we have implemented elsewhere but was very pricey to get what I wanted.

vCOPS, very cumbersome and hard for me to trust it when the native performance monitoring doesn't work well already.

What other advice do I have?

My experience with Turbonomic has been exceptional, they've offered me a $25 gift card to write a review of their company but I'd gladly write them a review for free. They really are a great company to work with and they have a great product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior System Administrator at a university with 1,001-5,000 employees
Vendor
We first pursued the product some years back for it's capacity planning tools but we find the continuous analysis the most useful.

How has it helped my organization?

We first pursued the product some years back for it's capacity planning tools but we find the continuous analysis the most useful. We can spin up new servers without a full understanding of workload values and then keep tabs on it and make adjustments as needed.

What needs improvement?

We found that if we didn't keep up with some incremental version updates, the required jump to the next version required a complete re-deploy from an image. That's avoidable by keeping up with the incremental updates.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

It's been very reliable.

What do I think about the scalability of the

How has it helped my organization?

We first pursued the product some years back for it's capacity planning tools but we find the continuous analysis the most useful. We can spin up new servers without a full understanding of workload values and then keep tabs on it and make adjustments as needed.

What needs improvement?

We found that if we didn't keep up with some incremental version updates, the required jump to the next version required a complete re-deploy from an image. That's avoidable by keeping up with the incremental updates.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

It's been very reliable.

What do I think about the scalability of the solution?

Not applicable.

How are customer service and technical support?

Customer Service:

Excellent. We largely don't have to touch the product which has lead to us missing out on an occasional feature. Our rep has met with us from time to time specifically to go over things we might be missing. Very handy.

Technical Support:

We've had excellent support including some help with getting the most out of the product. We tended to *need* a small portion of what the product can do. That can lead to missing out on neat things it *can* do, and our rep/support helped to point some of these things out for us.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Initial spinup is simple from an image, with some configuration help from support at the time of implementation.

What about the implementation team?

In house.

What was our ROI?

While our VM clusters are small anyway, it does let us optimize available resources at a per-VM level and keep the cluster small. We are fairly dense (VM:host ratio) and Turbonomic allows for this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user539721
Engineer at a manufacturing company with 10,001+ employees
Vendor
Helps us in predicting when a new host will be needed soon.

What is most valuable?

Best feature is the ability to move my virtual machines around automatically to balance out loads on each of our hosts.

How has it helped my organization?

This keeps our hosts optimized at all times and helps us in predicting when a new host will be needed soon.

What needs improvement?

One issue I have is just not knowing how to get some information I believe is there. I have not found any detailed walkthrough of the software and all of its features. I could call and have someone walk me through it, but would rather do this on my own time.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Any time we have talked to tech support we have had no issues. Seem to get us the answer we are looking for quickly.

Which solution did I use previously and why did I switch?

No previous solution.

What other advice do I have?

We have really loved having VMTurbo. It keeps out workloads spread evenly across multiple hosts and has good analytics.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user543930
Systems Engineer at a consultancy with 10,001+ employees
Consultant
I like that I can monitor all my environments resources from one central console.

What is most valuable?

- The fact that I can monitor all my environments resources from one central console. - I can provide a report on each individual machine if requested. - I can trust Turbonomics to streamline my environment by allowing it to perform certain actions.

How has it helped my organization?

It is like we hired a junior system admin that works 24 hours a day to keep our environment in top form.

What needs improvement?

The Graph and Report outputs could be improved.

For how long have I used the solution?

We have been using Turbonomics (VMTurbo) for about 1.5 years now.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How

What is most valuable?

- The fact that I can monitor all my environments resources from one central console.

- I can provide a report on each individual machine if requested.

- I can trust Turbonomics to streamline my environment by allowing it to perform certain actions.

How has it helped my organization?

It is like we hired a junior system admin that works 24 hours a day to keep our environment in top form.

What needs improvement?

The Graph and Report outputs could be improved.

For how long have I used the solution?

We have been using Turbonomics (VMTurbo) for about 1.5 years now.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent. Rob and a few other guys from Turbonomics are always willing to help. Because I have taken over from a senior resource that has left the company, I have a standing WebEx every month to review my Turbonomics environment. They are always willing to assist.

Technical Support:

Excellent. Almost all issues are resolved a few hours after a service call has been logged.

Which solution did I use previously and why did I switch?

This is our first performance capacitor tool.

How was the initial setup?

Straightforward.

What about the implementation team?

Installation took place a little before my time. But as far as what I can gather, it was a hybrid of in-house and vendor. The installation was performed via a RD session.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user539985
IT Infrastructure Manager at a logistics company with 5,001-10,000 employees
Vendor
Creating custom dashboards is easy and gives quick visibility into a specific groups of systems or metrics.

What is most valuable?

The default dashboards give an excellent view of the current health of the virtual infrastructure. But its not just current health, it give sensible recommendations for remediation. Creating custom dashboards is easy and gives quick visibility into specific groups of systems or metrics.

How has it helped my organization?

We have been able to get the most out of our hardware investment as its being used more efficiently. Virtual machine resource over and under commitment quickly filters to the top and can be addressed. We are also using the storage integration module which allows us to track storage performance from virtual machine to storage controller.

What needs improvement?

When trying to view a trend at 4+ day period, the trend lines tend to flatten out and move to a single data point a day.

For how long have I used the solution?

We have been using this product for about 2 and a half years.

What was my experience with deployment of the solution?

No issues and it can't get any easier. Love the virtual appliance deployment.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

I'm in contact with our Customer Experience Manager every month. He is always checking to see how things are going, asking what can be improved, and offering assistance in using the functions of the product.

Technical Support:

I've had very few interactions with support but the ones I've had have been very helpful and resolved the issue.

Which solution did I use previously and why did I switch?

None.

How was the initial setup?

Step 1. Deploy OVA.
Step 2. Connect to vCenter.
Step 3. Complete

Pretty Straightforward.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user543675
Manager at a maritime company with 51-200 employees
Vendor
We add and remove resources based off our optimization report.

What is most valuable?

There are a few we can't live without. Rightsizing (Optimization), Monthly Summary & Cluster Capacity along with the Planning.

How has it helped my organization?

There are no more arguments between departments anymore. We add and remove resources based off our optimization report. And we no longer have to allocate absurd amounts of resources to cover for crappy code.

What needs improvement?

Every once in a while when we perform an upgrade, it wipes out our setting. We need to go in and set it back up again. This is mildly annoying.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

No - Very easy.

What do I think about the scalability of the solution?

No

How is customer service and technical support?

Customer Service:

Customer Service is excellent. I have yet to open a ticket and not have my problem looked at right away. 99% of the time, the issues were resolved right away.

Technical Support:

Excellent - Very knowledgeable

How was the initial setup?

It was straightforward.

What about the implementation team?

This was in-house.

What's my experience with pricing, setup cost, and licensing?

You always get what you pay for.... but in this case - I feel like I get a lot more. Completely worth it.

Which other solutions did I evaluate?

SolarWinds - Vops (or whatever it's called now)

What other advice do I have?

Turbonomics is a GREAT Product - Worth every $$..

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user447456
Network Systems Analyst at a healthcare company with 501-1,000 employees
Vendor
With running as thin as we do, this product has simplified the decision making process for maintaining and managing the environment.

What is most valuable?

Ease of navigation throughout the interface.  It is smooth and seamless with very little to no latency when moving between screens and objects.

How has it helped my organization?

As a small organization I am solely responsible for the server/storage environment. With running as lean as we do, this product has simplified the decision making process for maintaining and managing the environment.  Decisions can be made much faster as data is in front of us that is up to date and on demand.

What needs improvement?

The only areas that I believe could be improved are more built in reporting for monthly/yearly benchmarking from an executive standpoint.  For example, a report that can be used as a metric to show the overall stability of the environment from a weekly/monthly/yearly perspective such as utilization index to verify that we are using resources as efficiently as possible.

For how long have I used the solution?

I have been using this solutions for around 9 months.

What was my experience with deployment of the solution?

No, with the virtual appliance that can be deployed from an OVF template.  I think I was looking at the interface within a few minutes of deployment.  Just beware it does take some time to gather data that can be analyzed.

What do I think about the stability of the solution?

We haven't had any issues with stability.  It has thus far been very stable.

How are customer service and technical support?

The customer service is fantastic.  I needed a custom report template built and it wasn't available on their GreenCircle support page, so they custom built a query and had it back to me within a few hours.

Which solution did I use previously and why did I switch?

I evaluated a slew of solutions and Turbonomic (then VMTurbo) was heads and tails above the competition.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Well worth the investment!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer544389
Director at a university
Real User
The automation feature of Operations Manager monitors performance and migrates VMs between hosts as needed.

What is most valuable?

Automation and reporting.


How has it helped my organization?

Prior to using Operations Manager I spent a considerable amount of time evaluating VM placement. I found myself shuffling VMs between hosts on a regular basis. The automation feature of Operations Manager monitors performance and migrates VMs between hosts as needed. It has been saved me a considerable amount of time.

What needs improvement?

The product is administered using a web based interface. This interface was written in Adobe's Flash product which requires the Adobe Flash plugin to be installed on any device accessing it. Flash has had multiple security problems over the past several years and is a product I like to avoid. In addition, it's not available for mobile devices. Attempting to administer Turbonomic Operations Manager via a mobile device, like a phone or tablet, is impossible due to the Flash requirement. I would love to see this interface rewritten in HTML5. Someone from Turbonomic told me this was coming, but that was awhile ago and it still isn't here.

For how long have I used the solution?

Over 3 years.

What was my experience with deployment of the solution?

No. Working with Turbonomic is incredible. The company is probably the biggest reason I initially selected this product over a competitor. When requesting a trial Turbonomic arranges a meeting where they install the product in your environment and provide you with an overview of how it works. The product was deployed perfectly by a well Turbonomics employee who knew the product well.

What do I think about the stability of the solution?

I've been using the product for several years and have not encountered any problems relating to product bugs.

How is customer service and technical support?

Customer Service:

Excellent. I can't say enough about the quality of this company. For example, A few months ago our Turbonomic rep discovered I wasn't familiar with a specific feature of this product. He arranged a one to one phone appointment with a tech to teach me.

Technical Support:

Excellent. I have only opened a relatively small number of support cases over the years I've used this product. Each case was handled quickly.

How was the initial setup?

It was a simple deployment, but was done by a Turbonomic employee when our initial 30 day trial began.

What about the implementation team?

Turbonomic performed the implementation. The initial setup was done fairly quickly by a very competent tech.

Which other solutions did I evaluate?

We looked briefly at VMware Operations Manager. We selected Turbonomic Operation Manager because of the features and level of support obtained from the company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user377631
Chief Financial Officer at a insurance company with 51-200 employees
Real User
The ability to group VMs together to provide service or department picture of their infrastructure is great.

What is most valuable?

The planner feature is my favourite. It lets you had VMs change host RAM capacity, change IOP and NT throughput requirements, basically any scenario that an infrastructure team may get asked about by management.

The ability to group VMs together to provide service or department picture of their infrastructure is great.

How has it helped my organization?

Assurance spread of resources over our cluster and to right size VMs.

What needs improvement?

Due to the planner features breath of scenarios it can be a little confusing to get the right result for the scenario you need. However their are lots of videos for this and support were most helpful.

An agreement with Pernix would be helpful.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

Never.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Customer Service:

Excellent. They have teams dedicated to helping their customers get the most from the product.

Technical Support:

Excellent.

How was the initial setup?

Very straightforward.

What about the implementation team?

In house team.

What was our ROI?

12 months - due to our conservative nature we did not turn on automation at the beginning, and the planning feature was only used during project planning phases.

Which other solutions did I evaluate?

vCOPS and VKernel - both were traditional monitoring tools, that are reactive, whereas VMTurbo is proactive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user546267
IT Infrastructure Manager at a wellness & fitness company with 501-1,000 employees
Real User
The software was able to provide us with recommendations on correctly sizing the platform.

What is most valuable?

The software has truly improved the performance of our VM environment.  The software has made noticeable improvements in DRS.  Turbonomics has made numerous upsizing and downsizing recommendations of virtual machines which allowed us to reclaim and redistribute valuable HW resources.

How has it helped my organization?

We had CPU issues with one of our SQL servers.  The software was able to provide us with recommendations on correctly sizing the platform eliminating many of the performance problems.

What needs improvement?

The software functions as advertised. There are charts and graphs in the dashboard that are confusing to read and understand.  It would be nice to have a detailed explanation of what the graph is showing directly accessible from the UI.

For how long have I used the solution?

We've been using the software for just over 6 months.

What was my experience with deployment of the solution?

The deployment and onsite implementation with the instructor was very helpful.

How was the initial setup?

The initial setup was easy and straight forward.  The company provides you with an OVA template to get you going within an hour.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Infrastructure team leader - senior infrastructure analyst, storage and virtualisation at a construction company with 10,001+ employees
Real User
The tool allows us to reduce the operational time spent managing our vSphere estate

What is most valuable?

Scenario planning - The ability to look at a selection of resources and play around with different scenarios; move, duplicate, re-locate to a new cluster or DC.

How has it helped my organization?

The tool allows us to reduce the operational time spent managing our vSphere estate and more time developing new systems for the business.

What needs improvement?

Current toolset uses Flash and doesn't look as modern as some other platforms. The use of flash as a tool for creating the portal is dated in that most vendors are now delivering these types of web portals via HTML5 and supporting multi-device formats rather than requiring flash. The flash interface looks dated and is a little cluttered making navigating the portal less than optimal.

Other reasons flash is not desired is for the obvious security risk of enabling flash in modern browsers. Most vendors are looking to move to HTML5 or have done so. I believe that Turbonomic is actively developing an HTML5 based version of the tool as they now have a preview available within the portal of this, although I have no dates yet as to when this is meant to be made live.

For how long have I used the solution?

Six months.

What was my experience with deployment of the solution?

None at all.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent. The support service is very proactive and extremely helpful with any request asked of them.

Technical Support:

Very high. We have some challenges around restrictions of rules to certain areas of our estate which tech support assisted with in a very quick time.

Which solution did I use previously and why did I switch?

Had been using vROps but product was too expensive and didn't offer the flexibility that this product does.

How was the initial setup?

Setup is very easy. Takes a little extra config to add in storage arrays but well worth the extra time to do for the results that brings

What about the implementation team?

In-house.

What was our ROI?

We have saved more from cost avoidance on a recent expansion than the product will cost over three years.

What's my experience with pricing, setup cost, and licensing?

Look at deals that can show you an ROI within 12 months - easy to get approved and the product lives up to the hype.

Which other solutions did I evaluate?

No.

What other advice do I have?

None.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user544416
Senior Systems Administrator at a engineering company with 501-1,000 employees
Vendor
Capacity planning reports are helpful when requesting additional hardware. The dashboard is too basic, could use more details.

What is most valuable?

The most valuable features to our organization is the automation of the VM’s to prevent performance issues and to balance the resources of our ESX host. The capacity planning reports are also helpful when requesting for additional hardware.

How has it helped my organization?

I never have to worry about the ESX host CPU and memory utilization anymore and allow VMTurbo to do its job.

What needs improvement?

The dashboard is too basic, could use more details.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

Had issues with the product in the past, where it wasn't reporting correctly. I don't recall the fix, but the support was able to resolve the issue.

What do I think about the scalability of the solution?

No issues have been encountered with scalability

How are customer service and technical support?

Customer Service:

Customer server is always great and respond to my tickets quick.

Technical Support:

The technical team are very knowledgeable of the product and knows when to ask for senior assistant when needed.

Which solution did I use previously and why did I switch?

Never use any previous solutions.

How was the initial setup?

The initial setup was straightforward. Download the appliance and deploy it to our vCenter, configure the network settings and that was pretty much it.

What about the implementation team?

The vendor team assisted with the implementation and we didn't encounter any issues, so they knew what they were doing.

What's my experience with pricing, setup cost, and licensing?

Management dealt with the licensing and pricing.

Which other solutions did I evaluate?

We looked at vCenter operations manager, but at the time VMTurbo offered more features.

What other advice do I have?

This is a great product, once it's set up, you hardly need to login to the interface.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Manager & Cisco CCNA Teacher at a non-tech company with 51-200 employees
Vendor
Storage Analysis and Automated Datastore migration are two valuable features.

What is most valuable?

Storage Analysis and Automated Datastore migration.

How has it helped my organization?

Allowed us to concentrate less on the day to day optimization and more on the big picture of utilization.

What needs improvement?

Interface needs to loose Flash completely and switch to HTML5.

For how long have I used the solution?

1.5 years

What do I think about the stability of the solution?

No, the product ran just fine, though on a couple of occasions performing a version upgrade did not complete and required several attempts.

What do I think about the scalability of the solution?

No, we scaled our ESXi hosts and VMTurbo scaled accordingly.

How are customer service and technical support?

Customer Service: Excellent! Both pre-service and post-service…

What is most valuable?

Storage Analysis and Automated Datastore migration.

How has it helped my organization?

Allowed us to concentrate less on the day to day optimization and more on the big picture of utilization.

What needs improvement?

Interface needs to loose Flash completely and switch to HTML5.

For how long have I used the solution?

1.5 years

What do I think about the stability of the solution?

No, the product ran just fine, though on a couple of occasions performing a version upgrade did not complete and required several attempts.

What do I think about the scalability of the solution?

No, we scaled our ESXi hosts and VMTurbo scaled accordingly.

How are customer service and technical support?

Customer Service:

Excellent! Both pre-service and post-service were world class. The company has a vested interest in ensuring their customers know what they are buying and are supported with great care.

Technical Support:

Excellent as well. Minor issues with version updates were quickly corrected/addressed and questions about configuration and optimization were handled very promptly.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very straightforward and simple. Adding monitored components was a bit cumbersome and required some help from support but in the end everything was successfully identified and properly connected.

What about the implementation team?

In-House!

What was our ROI?

Hard to put in exact numbers, however many hours have been saved each week in optimization and monitoring.

What's my experience with pricing, setup cost, and licensing?

Ensure to order the correct/complete modules for your environment and equipment.

Which other solutions did I evaluate?

No.

What other advice do I have?

Great solution, great future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user539892
Infrastructure Architect at a tech services company with 10,001+ employees
Consultant
One of the most valuable features for us was the automation aspect.

Valuable Features

One of the most valuable features for us was the automation aspect. Defining policies to automate the recommendation process helped us in saving valuable time and reducing manual workload. Going one step further we will be implementing the automatic deployment of hosts based on the desired state information coming from Turbonomic. This way we can have hosts dynamically installed and booted based on our workload.

Improvements to My Organization

We have been able to reduce manual labor in keeping our environment healthy performance wise.

Room for Improvement

One of the areas of improvement are the UI. The current UI feels a bit out dated. Although all information is readily available and easily accessible. From what I have heard and seen at VMworld 2016, a new UI is in development and will be released shortly.

Use of Solution

1 year.

Deployment Issues

Deployment is very simple and straightforward.

Stability Issues

None.

Scalability Issues

Due to the ability to link multiple instance to each other, it can easily be scaled and segmented.

Customer Service and Technical Support

Customer Service:

The contacts we had with customer service have been top notch. Very friendly, always willing to help and quick response.

Technical Support:

Same as the customer service.

Initial Setup

Very simple and straightforward.

Implementation Team

In-house.

ROI

Less load.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542304
Storage & Virtualization Engineer at a legal firm with 501-1,000 employees
Vendor
I tend to use the "To Do List" in order to keep my systems efficient.

Valuable Features

The Capacity Planner was invaluable when doing a server consolidation / host migration project. On a daily basis, I tend to use the "To Do List" in order to keep my systems efficient.

Improvements to My Organization

I'm able to work in a more proactive manner and now have less issues to deal with. I'm able to avoid major problems.

Room for Improvement

I'd like to see the creation of custom dashboards become a little more streamlined. I love the concept, but it's the thing I have struggled with the most thus far. I am trying to get dashboards created for application groups, only giving them exposure to certain elements. I can't get as granular as I would like. It also takes several steps in quite a few screens to get things going.

Use of Solution

About 10 months.

Deployment Issues

Deployment and training were both EXCELLENT.

Stability Issues

The system has been stable since day one.

Customer Service and Technical Support

Customer Service:

Every support engineer I have worked with has been friendly, professional and knowledgeable.

Technical Support:

10 of 10

Initial Setup

It was very straightforward - deploy the appliance, add my vCenter Servers and wait for data to populate. Doesn't get much easier than that.

Implementation Team

I implemented the appliance myself with the help of VMTurbo

Pricing, Setup Cost and Licensing

The pricing is competitive and the licensing model is flexible. We knew that we would be significantly reducing our host count over the six months following implementation. There were license options available for this exact type of scenario

Other Solutions Considered

Other Advice

We purchased this product because it was the best that we evaluated. I'm very happy with our choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user544197
IT Manager at a marketing services firm with 1,001-5,000 employees
Vendor
We used the free version at first. Install was simple.

Valuable Features

Removes the need to monitor our virtual environment and I receive daily reports on actions taken for that given day.

Improvements to My Organization

We see increased speed in our environment as VM's are moved based on needs and requirements.

Room for Improvement

Could be more user friendly, but the provided training provided the needed clarity. The product comes with a ton of features and options, which without training seemed overwhelming.

Use of Solution

6 months.

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service: Very good. Technical Support: Very good.

Initial Setup

Install is very simple - used the free version at first.

Pricing, Setup Cost and Licensing

Valuable Features

Removes the need to monitor our virtual environment and I receive daily reports on actions taken for that given day.

Improvements to My Organization

We see increased speed in our environment as VM's are moved based on needs and requirements.

Room for Improvement

Could be more user friendly, but the provided training provided the needed clarity.

The product comes with a ton of features and options, which without training seemed overwhelming.


Use of Solution

6 months.

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Very good.

Technical Support:

Very good.

Initial Setup

Install is very simple - used the free version at first.

Pricing, Setup Cost and Licensing

Call the sales team and ensure you get the solution that fits your needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user544077
Systems Administrator at a manufacturing company with 501-1,000 employees
Vendor
I'm able to test a complete disaster recovery procedure, or plan a new VM or host implementation.

Valuable Features

The automation in Turbonomic is priceless, and all the dashboards, native or custom build, give a complete virtual and physical hardware performance view.

Improvements to My Organization

Our servers are now correctly utilized, and I am now able to test a complete disaster recovery procedure, or plan a new VM or host implementation.

Room for Improvement

Since Turbonomic can do so much, it can be a complex system to look at for one that haven’t laid eyes on it before. But there is a possibility to test out the new design, and that looks to improve on this issue.


Use of Solution

About 8 months.

Deployment Issues

None.

Stability Issues

None.

Customer Service and Technical Support

Customer Service:

Excellent!

Technical Support:

Excellent!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Engineer at a energy/utilities company with 1,001-5,000 employees
Vendor
Helps mitigate risks in vSphere environment and boost efficiency

Valuable Features:

Advanced load balancing capabilities, also across clusters. The storage load balancing has helped us avoid LUNs going full. Also, the ability to show historic peak values for guest metrics is a wonderful tool for rightsizing guests.

Improvements to My Organization:

Turbonomic has helped mitigating the risks of LUNs filling up and resource congestion on individual hosts.

Room for Improvement:

An option to remove unlicensed features from the dashboard would be welcome. We're licensed for the "Workload Edition", so any features that are available only to the "Application Edition" or "Cloud Native Edition" could be hidden from the GUI to avoid misunderstandings, and getting less clutter.

Deployment Issues:

Besides having to manually set "no access" on clusters we did not want to license, it was a breeze.

Stability Issues:

None yet.

Scalability Issues:

None.

Customer Service:

They have been very helpful every time we've been in contact.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Manager - IT Infrastructure at a non-tech company with 501-1,000 employees
Vendor
Best features for my needs are the autonomic scheduling, capacity planning, and right sizing capabilities.

What is most valuable?

Turbonomic's best features for my needs are the autonomic scheduling, capacity planning, and right sizing capabilities. It is like VMware DRS and SDRS on steroids, predicting VM contention issues before they happen and migrating workloads accordingly.

How has it helped my organization?

I no longer have to worry about workload management, and when it comes time to plan for expansion it is no longer a hardware guessing game. Turbonomic can tell you exactly what hardware you will need based on the proposed workload. You can even input your own desired hardware configs to get more precise details on the report.

What needs improvement?

Turbonomic's current UI is coded in Flash though they have stated an HTML5 version is coming soon.

For how long have I used the solution?

5 years.

What was my experience with deployment of the solution?

No issues with deployment, however my original virtual appliance was so old that support had to forklift upgrade the database this year to their newer version so I could get the latest code. Was very simple and painless.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None so far. My environment doesn't task the scalability meter though.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

I previously looked at vCenter Operations Manager (previous name of vRealize Ops Manager) and it was not nearly as feature rich at Turbonomic at the time.

How was the initial setup?

Not at all, deploy it, give it an IP or DHCP then connect to vCenter. 2-3 hours later you will start to see recommendations.

What about the implementation team?

In-house, implemented it myself.

What was our ROI?

ROI on this tool was within 3 months. We had over-provisioned on the virtual and physical side after our previous upgrade to the VMware systems. Turbonomic brought our virtual infrastructure back down to size and saved us from upgrading hardware again for over a year.

What's my experience with pricing, setup cost, and licensing?

They license by socket. Buy for the sockets you need.

Which other solutions did I evaluate?

They have a free version of the exact same appliance which just has features greyed out. Try it out and see what they can do for you for free straight from their website.

What other advice do I have?

Turbonomic helps me maintain a lean operations team. What used to take half my day now is automated. ROI on this is a no-brainer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user543822
Systems Engineer at a tech services company with 10,001+ employees
Consultant
Better vMotions decisions than DRS. I'm waiting for the HTML5 GUI since flash has refresh issues.

Valuable Features

Better vMotions decisions than DRS.

Improvements to My Organization

Showed us how to merge clusters to increase density.

Room for Improvement

Waiting for the HTML5 GUI since flash has refresh issues.

Use of Solution

2 years.

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service: Perfect. Attention to details on every open ticket. Technical Support: Top notch effort put into each support request.

Initial Setup

Painless.

Other Advice

Better algo (looks at more metrics) than VMware's DRS.

Valuable Features

Better vMotions decisions than DRS.

Improvements to My Organization

Showed us how to merge clusters to increase density.

Room for Improvement

Waiting for the HTML5 GUI since flash has refresh issues.

Use of Solution

2 years.

Deployment Issues

No.

Stability Issues

No.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Perfect. Attention to details on every open ticket.

Technical Support:

Top notch effort put into each support request.

Initial Setup

Painless.

Other Advice

Better algo (looks at more metrics) than VMware's DRS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Anoop Dabral
Technical Consultant at a recruiting/HR firm with 10,001+ employees
Consultant
Top 20
With this setup we were able to get specific reporting and it allows us to acquire the necessary hardware in time to meet the demand.

What is most valuable?

  • Automated move and workload placement.
  • Resource planning.

How has it helped my organization?

Planning for capacity is much easier now. With this setup we were able to get specific reporting and it allows us to acquire the necessary hardware in time to meet the demand.

What needs improvement?

  • Additional options in data and report views.
  • We would also like to see expansion made in the UCS tools that they provide, to allow viewing the entire UCS environment and not just the equipment that hosts a hypervisor.

For how long have I used the solution?

3+ years.

What was my experience with deployment of the solution?

No, the solution was easy to implement.

What do I think about the stability of the solution?

Once we were effected with one of the releases to generate the monthly report which was fixed with a post release upgrade.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

None.

How was the initial setup?

The setup was simple, with the deployment of a virtual appliance. Updates are similarly easy.

What about the implementation team?

In-house with the help of their Technical Support team.

What was our ROI?

Our ROI occurred in less than 6 months by allowing us to avoid a costly server upgrade that was planned for parts of our VMware infrastructure.

What's my experience with pricing, setup cost, and licensing?

We have easily saved extra cost after optimizing resources with VMturbo.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Engineer at a manufacturing company with 501-1,000 employees
Vendor
It helped manage all the things that we needed to do to increase responsiveness.

Valuable Features

We were not able to pay for a version higher than vCenter Standard licenses for our virtual environment. Turbonomic stepped in and helped manage all the things that we needed to do to increase responsiveness and lower costs.

Improvements to My Organization

I no longer have to pour over the VM's and hosts statistics to figure out if my environment is running at it best.

Room for Improvement

It does take a while to figure out their way of doing things. From forecasting and a lingo perspective.

Use of Solution

Over one year.

Customer Service and Technical Support

Customer Service: When we purchased the product they were super helpful to make sure we had all of the communication that was necessary to make sure this product was installed successfully.…

Valuable Features

We were not able to pay for a version higher than vCenter Standard licenses for our virtual environment. Turbonomic stepped in and helped manage all the things that we needed to do to increase responsiveness and lower costs.

Improvements to My Organization

I no longer have to pour over the VM's and hosts statistics to figure out if my environment is running at it best.

Room for Improvement

It does take a while to figure out their way of doing things. From forecasting and a lingo perspective.

Use of Solution

Over one year.

Customer Service and Technical Support

Customer Service:

When we purchased the product they were super helpful to make sure we had all of the communication that was necessary to make sure this product was installed successfully.

Technical Support:

They are very responsive. In addition when we purchased the product they trained us on all of the features and let us know if we needed any assistance in more detail to not hesitate to give them a call.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Infrastructure Administrator at a tech vendor with 501-1,000 employees
Vendor
It has helped us justify hardware and software purchases.

What is most valuable?

The balancing of clusters has been huge for us. With a high memory contention environment Turbonomic has been invaluable in maintaining excellent performance across all of our clusters. Our DevOps team is working closely with automatic reclamation of resources that will save us tens of thousands of dollars in hardware costs.

How has it helped my organization?

The TVs in our offices display custom dashboards that display the health of clusters and the actions taken by Turbonomic. It has helped us justify hardware and software purchases by easily showing our budget-makers where improvements can be felt.

What needs improvement?

We are looking forward to the HTML5 interface. As it stands now the interface, although easy to navigate, would be very helpful if I could view it on my phone.

For how long have I used the solution?

9 months.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Fantastic. Their pre and post sales support has been fantastic.

Technical Support:

10/10

Which solution did I use previously and why did I switch?

vCOPs/vROPs. We switched because of the "engineer friendly" interface of that solution. Turbonomic's solution is much more approachable and hands off.

How was the initial setup?

Very simple. OVA/OVF file and point right to our vCenter.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Site Reliability Engineer at a financial services firm with 201-500 employees
Real User
Valuable features include the reporting and management functions of if the solution.

Valuable Features:

I have found the reporting and management functions of Turbonomic second to none. I got introduced to vSphere about two years ago with a running instance of vCOPS and I found it clunky and unclear. Turbonomic gives you a simple yet very detailed overview of your virtual data centre.

Room for Improvement:

The only areas of improvement that I could think of at this moment in time is to just give it a fresh look, their new UI is currently in Beta but it looks very promising.

Use of Solution:

Approximately 6 months.

Deployment Issues:

No issues with the deployment, probably one of the simplest ones with their provided OVA template.

Customer Service:

Turbonomics customer service I found pleasant and a pleasure to work with. Any issue raised will get you a fix in a very short turnaround.

 

ROI:

Too early to say, but the planning feature with Turbonomic gives you a fantastic insight on requirements.

Cost and Licensing Advice:

Go for perpetual licensing where possible you will get a return on investment just on the features alone.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Network Administrator at a manufacturing company with 1,001-5,000 employees
Vendor
I use it for planning additional workloads and purchases.

What is most valuable?

- Balancing workloads across my environment. - Planning for additional workloads and purchases.

How has it helped my organization?

Turbonomic has made more time available for me to pursue other projects.

What needs improvement?

I would like to see the interface move to HTML5, but I am told that is in the works.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

None at all, it was very easy.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Probably the best customer service I have ever encountered. Technical Support: Excellent.

Which solution

What is most valuable?

- Balancing workloads across my environment.

- Planning for additional workloads and purchases.

How has it helped my organization?

Turbonomic has made more time available for me to pursue other projects.

What needs improvement?

I would like to see the interface move to HTML5, but I am told that is in the works.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

None at all, it was very easy.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Probably the best customer service I have ever encountered.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was very simple, deploying a VM template with a few settings is a breeze, and integration to vCenter is seamless.

What about the implementation team?

I implemented this myself.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542433
Senior Engineer at a tech services company with 51-200 employees
Consultant
Has allowed us to hold off on turning up additional hypervisors by allowing us to better use existing hardware.

What is most valuable?

Automated resource management. Notifications on resource congestion.

How has it helped my organization?

Turbonomic has allowed us to hold off on turning up additional hypervisors by allowing us to better use existing hardware.

What needs improvement?

Training was a bit disjointed at first, but the second session was improved.

For how long have I used the solution?

Turbonomic has been active for six months.

What was my experience with deployment of the solution?

Yes, due to some versioning issues in our hosting environment, but support quickly tracked down the cause and supplied a fix.

What do I think about the stability of the solution?

We have not experienced any stability issues since install.

How are customer service and technical

What is most valuable?

Automated resource management.

Notifications on resource congestion.

How has it helped my organization?

Turbonomic has allowed us to hold off on turning up additional hypervisors by allowing us to better use existing hardware.

What needs improvement?

Training was a bit disjointed at first, but the second session was improved.

For how long have I used the solution?

Turbonomic has been active for six months.

What was my experience with deployment of the solution?

Yes, due to some versioning issues in our hosting environment, but support quickly tracked down the cause and supplied a fix.

What do I think about the stability of the solution?

We have not experienced any stability issues since install.

How are customer service and technical support?

Customer Service:

Customer service was first rate in helping us determine if Turbonomic would work for us and directing support to our installation issue.

Technical Support:

Technical support was able to quickly resolve our installation issue.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Our initial setup was complicated due to specific versioning issues that were resolved once Technical Support became involved.

What about the implementation team?

We implemented through an in-house team.

What other advice do I have?

As I said, Turbonomics has had immediate effect with both the day to day experience of our users by actively controlling resource congestion, and ensuring we could utilize the current resources to the full amount.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542448
Systems Engineer at a financial services firm with 501-1,000 employees
Vendor
Automation and planning capabilities have become a valuable asset for us.

What is most valuable?

Automation and planning capabilities have become a valuable asset for us.

How has it helped my organization?

VMTurbo helps us manage our virtual infrastructure with a more automated and hands off approach thanks to the way it proactively looks at issues. Automated v-motioning, for example, has been a great and reliable feature.

What needs improvement?

While old dashboard view is good, keep improving on the new Dashboard as I feel it is much better. Improve reporting capabilities, perhaps an export to Tableau.

For how long have I used the solution?

Approximately 17 months.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Previously we did not use any real virtual infrastructure insight tools aside from SolarWinds. VMTurbo is a different animal however because it provides automation and a proactive approach to monitoring.

How was the initial setup?

Straightforward.

What about the implementation team?

We implemented ourselves with minimal VMTurbo support.

What other advice do I have?

Definitely try this if you have a huge virtual infrastructure, it has become a staple in our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
LAN/WAN Administrator at a manufacturing company with 1,001-5,000 employees
Vendor
The capacity dashboard allows us to plan our upcoming projects to ensure we have enough resources to support the project.

Valuable Features:

I really like the capacity dashboard, that allows us to plan our upcoming projects to ensure we have enough resources to support the project.

Improvements to My Organization:

Our VMWare servers run a lot smoother with this product as it continues to look at resources and ensures our servers are on the best host at that point in time.

Room for Improvement:

I think the web interface could be better, I know they are working on a new one so I'm looking forward to seeing the final product when its released.

Use of Solution:

We have been using this product for about 4 years now and I continue to promote the use of this tool to my peers.

Deployment Issues:

No, deployment was very straight forward and easy to do, if we had an issue support was right there for us.

Stability Issues:

No.

Scalability Issues:

No.

Customer Service:

Customer support has been excellent, as I encounter an issue support is responding in a very timely manner and has been very easy to work with to solve the issue.

Implementation Team:

We implemented ourselves with remote support from Turbonomic.

Other Advice:

We will continue to use the product because it works and is easy to monitor and train others in my team to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Infrastructure Manager at CGI
Consultant
Better than DRS to load balance VMs across hosts.

What is most valuable?

  • Very easy installation.
  • Reports back with recommendations and system health within hours of deployment.

How has it helped my organization?

Better than DRS to load balance VMs across hosts, allowing us to release 30% more computing resources.

What needs improvement?

Had issues trying to get Windows 2012 R2 Hyper-V hosts attached to Turbonomic. This required more effort as there are some changes to be made on WMI configurations. No way near as straightforward as VMware vSphere.

For how long have I used the solution?

2 years +

What was my experience with deployment of the solution?

VMware - just make sure your infrastructure allows the Turbonomic application to see all your vCenters.

Hyper-V - I tried to test Turbonomic on Hyper-V in a test environment. This was not at straightforward as attaching to a vCenter. It needs various Windows settings changed. Not sure if this has been fixed/made easier in new versions.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None. We deployed the appliance two years ago and since then have added four more vCenters (200+ VMs) for it to manage and we have not had to change any settings to do this.

How are customer service and technical support?

Customer Service:

The support is very good. Very quick responses if you have a support issue.

By using the Green Circle community, you can get answers to real life questions about customised reports, etc.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

I used vFoglight previously, but this was mainly a reporting tool. Turbonomic manages your infrastructure for you and assists with future planning/provisioning.

How was the initial setup?

Very simple to deploy the appliance, give it an IP address and then after logging in, attached it to your vCenters....simple!

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Reasonable costs based on a per socket license model.

Which other solutions did I evaluate?

vFoglight, Solarwinds Virtual Manager, Cibra.

What other advice do I have?

Easier integration with Hyper-V hosts/clusters would be nice. Not sure if newer versions have been able to improve this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542451
IT Manager at a legal firm with 51-200 employees
Vendor
The ability to view where we can benefit from additional purchases of equipment has been helpful.

What is most valuable?

The top level view of my overall infrastructure's health has been a great tool. Also the ability to view where we can benefit from additional purchases of equipment and such has been a big help.

How has it helped my organization?

Overall, Turbonomic has helped us be more efficient with the equipment we have.

What needs improvement?

I am not a giant fan of the new interface. I still use the older interface.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

None at all.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: 10/10 Technical Support: 10/10

Which solution did I use previously and why did I

What is most valuable?

The top level view of my overall infrastructure's health has been a great tool. Also the ability to view where we can benefit from additional purchases of equipment and such has been a big help.

How has it helped my organization?

Overall, Turbonomic has helped us be more efficient with the equipment we have.

What needs improvement?

I am not a giant fan of the new interface. I still use the older interface.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

None at all.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

No. We researched several solutions and in the end chose VMTurbo, now Turbonomic.

How was the initial setup?

Initial install was extremely simple.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Very fair for what you get.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542373
Server Infrastructure and Operations at a financial services firm with 1,001-5,000 employees
Vendor
Once it is set up and running, it works behind the scenes to run the VMs as efficiently as possible based on the available resources.

Valuable Features

Turbonomic (VMTurbo), once it is set up and running, works behind the scenes to run the VMs as efficiently as possible based on the available resources.

Improvements to My Organization

Turbonomic, per its design, finds bottlenecks and, depending on how it is configured, recommends actions and takes action to resolve the bottlenecks. Bottlenecks could be related to RAM, CPU, disk IO, etc.

Instead of buying more RAM for ESX hosts, Turbonomic managed the VMs in a more efficient way than DRS. The software makes recommendations of increasing the number of ESX hosts.

After our ESX lease was up and we purchased new hardware with more RAM, we continue to use Turbonomic in our development and UAT lane. I expect to use this product when using the cloud as the cost of CPU and RAM in the cloud will be prohibitive.

Room for Improvement

Turbonomic is not easy to use out of the box. It took a two-day session with an on-site tech to get up to speed.

The product's economics terminology is initially foreign to a system administrator.

There are many options in this application and if the admin is not using the app frequently it is easy to forget.

Use of Solution

Six months.

Customer Service and Technical Support

Customer Service:

Customer service was pretty responsive.

Technical Support:

Technical support was pretty responsive. Issues that could not be immediately resolved were escalated to Engineering/development.

Initial Setup

We got help from an on-site tech to perform the install.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Deputy Director, IT at a performing arts with 1,001-5,000 employees
Vendor
Action mode policy allows us to manage our environments on a more proactive front.

What is most valuable?

Action mode policy which allows us to manage our environments on a more proactive front.

How has it helped my organization?

We are a very small staff, and this gives us a peace of mind that our servers will run optimally.

What needs improvement?

Wish the storage move accounts for possible VMware snapshots that existed on some host.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

We have added additional hosts quite easily.

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

No, we had just relied on the the build in vCenter server tools.

How was the initial setup?

Although VMTurbo assisted with the install, is was very straightforward. The same goes for the upgrade process.

Which other solutions did I evaluate?

Yes, we did evaluate other products but to be honest, I cannot recall at this time.

What other advice do I have?

The product has worked great. It has become a set and forget tool for us which is a good thing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Sr. Engineer at a healthcare company with 5,001-10,000 employees
Vendor
Getting the numerous VMs properly sized has saved a fair bit in hardware and licensing costs

What is most valuable?

Reports on recommended right-sizing for VMs.

How has it helped my organization?

Getting the numerous VMs properly sized has saved a fair bit in hardware and licensing costs.

What needs improvement?

The UI needs to be finally and fully moved to pure HTML5 and NOT flash.

They are transitioning the UI to HTML5, but the GA release (as far as I know), is still in flash.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

An eight out of 10

Technical Support:

An eight out of 10

Which solution did I use previously and why did I switch?

WhatsUp Gold, though it is not really the same thing.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house.

What was our ROI?

Seven months

Which other solutions did I evaluate?

What other advice do I have?

VMTurbo is unique in its approach to resource usage tracking and recommendations based on it. There is no other tool I have found that can do what it does the way it does it. Highly recommended.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user542514
IT Manager at ChyronHego Corp
Consultant
Allows me to keep track of resource use across multiple sites.

What is most valuable?

The real time resource usage and capacity planning have been essential to my work.

How has it helped my organization?

As a one man IT department, keeping track of resource use across multiple sites has been complicated at best. With Operations Manager, I can see my entire infrastructure in one view, in real time.

What needs improvement?

Personally, I find the interface, especially for a new user, to be less than user friendly. I don't think this is an issue due to a poor product, but more because the product can do so much, finding the simple tasks can be difficult. After using for a while, it makes sense, and navigating becomes easier.

For how long have I used the solution?

Less than 1 year.

What was my experience with deployment of the solution?

None, deployment was smooth and easy.

What do I think about the stability of the solution?

No.

How are customer service and technical support?

Customer Service:

Top Notch. The one time I need to contact support, they were responsive and courteous.

Technical Support:

I have only needed support once, and the technician was knowledgeable and helpful in resolving my issue.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very straightforward. It took me longer to identify a free IP address on my network than to get the software running.

What about the implementation team?

Direct from Turbonomic.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite fair, especially compared to VMware Operation Manager.

What other advice do I have?

My review is unbiased and true to my use, however I was promised compensation for my review.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user541725
Director - Information Technology at a manufacturing company with 501-1,000 employees
Vendor
We used Turbonomic's metrics in order to fine tune our environment further.

What is most valuable?

Turbonomic's realtime environmental monitoring and aggregated dashboard have been instrumental in expansion decision making for our infrastructure.

How has it helped my organization?

Based off it's metrics, we were not only able to expand our storage environment but fine tune our environment further in order to achieve maximum performance.

What needs improvement?

Performance tuning and storage replacement.

For how long have I used the solution?

Going on 2 years now.

What was my experience with deployment of the solution?

Super easy to deploy, was up and running in 20 minutes.

What do I think about the stability of the solution?

Stability has never been an issue with Turbonomic.

What do I think about the scalability of the solution?

Additional licensing purchases were the only issues for scalability.

How are customer service and technical support?

Customer Service:

Customer service has been amazing as well as their community base.

Technical Support:

I would rate them a 10/10.

Which solution did I use previously and why did I switch?

Yes, there were a few different solutions in place before Turbonomic. After implementation of Turbonomic the switch was easy as it had every metric and report I needed from a director's standpoint and didn't need to jump systems to make it work.

How was the initial setup?

It was very straightforward. It's own ISO made it super simple.

What about the implementation team?

In-house deployment was our method.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Systems Engineer at a legal firm with 501-1,000 employees
Vendor
Automatic Equilibrium using real-world metrics and dynamically balancing workloads while adding new applications into the environment.

What is most valuable?

Automatic Equilibrium using real-world metrics and dynamically balancing workloads while adding new applications into the environment.

How has it helped my organization?

It has allowed me to manage over 19 sites with one person after losing two supporting staff members without a negative impact on operations.

What needs improvement?

I would love more training and certification opportunities.

For how long have I used the solution?

Over 2 years without issue.

What was my experience with deployment of the solution?

Best deployment of an application I have seen yet. Import OVA, assign basic network resources and use an admin account to find balance in the datacenter.

What do I think about the stability of the solution?

The OVA provides great tools for backup and import but in operation I have not had a unit fail on me and reboots have resolved most of my operational issues.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

Excellent. Very involved and positive experience with all members at Turbonomics!

Technical Support:

Excellent. Super humble, very helpful.

I felt like a tourist talking to NASA engineers in terms of skill level.

Which solution did I use previously and why did I switch?

Cost and recurring license costs did not make sense with other solutions when I POC'd solutions in the real-world. Everything else required more people, expertise, or money for less function.

How was the initial setup?

Unit was up and running in 5 minutes. All I needed was basic networking information and admin accounts

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Compare it to other solutions and you will find that the equilibrium equation is not available with other solutions. I feel this tool is the equivalent of two engineers under me .

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Sr. Virtualization Engineer at a retailer with 1,001-5,000 employees
Vendor
After about a month of following the recommendations, we found we trusted Turbonomic enough to start automating the resizing and moves.

Valuable Features:

Within 15 minutes of deploying the virtual appliance, we had some valuable data about our environment and starting using the recommendations for VM resizing and moves within the 32 blade cluster. After about a month of following the recommendations, we found we trusted Turbonomic enough to start automating the resizing and moves. Recently, we've even used it to vacate an entire storage array onto a new one for about 1800 VMs. Everything worked flawlessly without a hiccup.

Improvements to My Organization:

It has essentially replaced the need for 2-3 operations personnel managing requests for RAM/CPU resizing for VDIs. 

Room for Improvement:

Would still like the ability to pick tiers of performance for workstations. For instance, would like to create a group wherein workstations could only scale between 4-8GB RAM, 8-16GB, 16-32GB, etc. This would fall inline with VMWare's Horizon Air performance tiers. 

Use of Solution:

We've been using Turbonomic almost 18 months now. 

Deployment Issues:

Very simple to deploy, less than 20 minutes before we could start seeing data and recommendations on our environment. 

Stability Issues:

Certain versions have had glitches in the past but they've usually been fixed or patched within a matter of days. One such instance was RAM scaling over 160GB on certain VMs for no apparent reason. 

Customer Service:

10/10. They've been quick to respond each time we need help with a new feature or we notice something odd. 

Cost and Licensing Advice:

Turbonomic essentially pays for itself in the first 30 days of use. Can completely replace an operations team for maintaining a healthy environment. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Technical Analyst IT, VMware Infrastructure Team at a energy/utilities company with 10,001+ employees
Vendor
We have found the forecasting of the environment and optimization the most beneficial.

Valuable Features:

Today we have found the forecasting of the environment and optimization the most beneficial. 

Improvements to My Organization:

The automation of VMotion allows us to avoid over utilized memory and CPU on our Hosts.  Turbonomic also addresses the issue of I/O on our network something that has been a concern at times in the past.

Room for Improvement:

The graphical interface could be better.

Use of Solution:

We began looking at this solution about a year ago and after Proof of Concept finally implemented a few months back.

Stability Issues:

Yes

Valuable Features:

Today we have found the forecasting of the environment and optimization the most beneficial. 

Improvements to My Organization:

The automation of VMotion allows us to avoid over utilized memory and CPU on our Hosts.  Turbonomic also addresses the issue of I/O on our network something that has been a concern at times in the past.

Room for Improvement:

The graphical interface could be better.

Use of Solution:

We began looking at this solution about a year ago and after Proof of Concept finally implemented a few months back.

Stability Issues:

Yes

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
System Architect at a tech vendor with 501-1,000 employees
Vendor
It has automated move and workload placement.

What is most valuable?

Automated move and workload placement.

Resource planning.

How has it helped my organization?

Planning for capacity is much easier now. It is relatively simple to model growth based upon expected company growth for a given cycle, allowing us to acquire the necessary hardware in time to meet the demand.

What needs improvement?

The interface could use an update. Additional options in data views and dashboards would be welcome. We would also like to see expansion made in the UCS tools that they provide, to allow viewing the entire UCS environment and not just the equipment that hosts a hypervisor.

For how long have I used the solution?

We have used Turbonomic (VMTurbo) for about 3 years. It replaced VCOps at the time.

What was my experience with deployment of the solution?

None. The solution was easy to implement although we did wait a while to allow it to perform changes on its own.

What do I think about the stability of the solution?

We were affected by a bug in a release. This did result in unplanned downtime for us. We have modified our policies on updates/patches as a result.

What do I think about the scalability of the solution?

None. The software was been able to keep pace with our environment as it has grown and the licensing model allows us to true up yearly.

How are customer service and technical support?

Customer Service:

Excellent. Both the sales and support staff have been very accommodating but not suffocating.

Technical Support:

Excellent. We have been aligned with the proper resources to analyze and provide solutions to the problems we have encountered. The responses from tech support have been transparent and they have provided as much information as possible to be sure we are satisfied.

Which solution did I use previously and why did I switch?

VMware vCenter Operations - prior to the VRealize operations incarnation.VCOps provided additional metric data and heat maps to gain additional insight into our VMware installation, but we were still left to decide what this data meant and how to improve our performance. Turbonomic makes plain English suggestions on how to optimize our install base.

How was the initial setup?

The setup was simple, with the deployment of a virtual appliance. Updates are similarly easy. The only issue is the time necessary for Turbonomic to observe the environment before it can provide actionable data.

What about the implementation team?

In house. The solution did not seem intimidating enough to require engagement of an outside resource. That being said, we have not implemented all of the features of Turbonomic either. Perhaps with a Vendor would would have had a greater feature set in place.

What was our ROI?

Our ROI occurred in less than 6 months by allowing us to avoid a costly server upgrade that was planned for parts of our VMware infrastructure.

What's my experience with pricing, setup cost, and licensing?

Turbonomic was able to accommodate our perhaps unique needs in purchasing. Capital expenditures are easier for our team to make versus subscriptions Operating expenditures. Turbonomic offered both models and made it easy for us to even switch between them.

Which other solutions did I evaluate?

We had a prior installation of VCOperations. We did not feel we were getting real value from that installation - or at least that the release of vCOPS that we were on was not providing value.

What other advice do I have?

Turbonomic was positioned perfectly to take advantage of a lack of metrics and tooling that was available for VMware at the time. Their tools were superior to even those provided by VMware. The market has since caught up, and there are many more competitors in this space. Turbonomic will need to continue to innovate and compound upon what makes them unique to stand out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Associate Director - Technology Architect at a comms service provider with 10,001+ employees
Real User
It allowed us to plan and scale our capacity based on our sales pipeline. The UI, existing plan modification and the reports layout could be improved.

Valuable Features

Capacity Planning

Improvements to My Organization

It allowed us to plan and scale our capacity based on our sales pipeline.

Room for Improvement

The UI, existing plan modification and the reports layout.

Stability Issues

Yes, after every major update a new bug would cause an issue requiring another update.

Customer Service and Technical Support

Customer Service: 4/5 Technical Support: 3/5

Valuable Features

Capacity Planning

Improvements to My Organization

It allowed us to plan and scale our capacity based on our sales pipeline.

Room for Improvement

The UI, existing plan modification and the reports layout.

Stability Issues

Yes, after every major update a new bug would cause an issue requiring another update.

Customer Service and Technical Support

Customer Service:

4/5

Technical Support:

3/5

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user541401
Systems/Network Administrator at a university with 1,001-5,000 employees
Vendor
We have primarily used the automation features of the product to right size the VMs and migrate the VMs to best use the resources we have available.

What is most valuable?

We have primarily used the automation features of the product to right size the VMs and migrate the VMs to best use the resources we have available.

How has it helped my organization?

It allows our small team manage a larger infrastructure because we can focus our efforts in other areas.

What needs improvement?

It does not fully understand our DR/SRM (active/standby) infrastructure as we have hosts with nothing on them. When running some reports the numbers are off.

For how long have I used the solution?

5+ years

What was my experience with deployment of the solution?

None.

How are customer service and technical support?

Excellent.  They have gone out of their way to make sure we are happy with the product.  They have helped us make the system work for us, not against us.

Which solution did I use previously and why did I switch?

Many free solutions over the years.  Needed something actively developed and reliable.

What about the implementation team?

In-house deployment.

Which other solutions did I evaluate?

Foglight, VeeamOne, Solarwinds, Xangati

What other advice do I have?

Having longer historical trending on resources has given us insight to our growth potential over the next few years.  This allows us to better budget our needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Network Engineer at a tech services company with 51-200 employees
Consultant
Easy VM deployment - set an IP, set a password, give login credentials to clusters.

How has it helped my organization?

Trending on capacity and overall workload for multiple clusters and hypervisors.

What needs improvement?

UI can be clunky at times, they have a new UI just not fully released.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Keep your branding file handy. After updates you will need to rebrand the interface.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service: Excellent. Technical Support: Excellent.

Which solution did I use previously and why did I switch?

vRealize, Nagios, SCVMM.

How was the initial setup?

Easy VM deployment - set an…

How has it helped my organization?

Trending on capacity and overall workload for multiple clusters and hypervisors.

What needs improvement?

UI can be clunky at times, they have a new UI just not fully released.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Keep your branding file handy. After updates you will need to rebrand the interface.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

vRealize, Nagios, SCVMM.

How was the initial setup?

Easy VM deployment - set an IP, set a password, give login credentials to clusters. Boom, done.

What about the implementation team?

The team of me, myself and I.

What was our ROI?

I have not calculated the time saved but would guess its roughly 5-7 hours a week.

What's my experience with pricing, setup cost, and licensing?

Simple, straightforward, inline with others.

Which other solutions did I evaluate?

eG, SCVMM, Nagios.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Security Engineer at a engineering company with 1,001-5,000 employees
Vendor
Being able to easily drill-down to find root issues is valuable.

What is most valuable?

Reporting has added tendentious value.

How has it helped my organization?

Being able to easily drill-down to find root issues.

What needs improvement?

I'd like to see the GUI in HTML5 or something similar. I don't like using Adobe Flash.

For how long have I used the solution?

A year and a half.

What was my experience with deployment of the solution?

Nothing major, only license errors after moving from the product demo phase to the licensed version, which as an easy fix - it did not affect the functionality of the product, just annoying errors.

What do I think about the stability of the solution?

Nothing. I've rebooted the server once and it turned out to not be a server issue.

What do I think about the scalability of the solution?

No, albeit I haven't scaled out much, there hasn't been any issues with adding some nodes here and there.

How are customer service and technical support?

Customer Service:

Top notch. They have really patient and willing to help in anyway they can. The account teams are responsive and always willing to get you to the right person to help with any issues, big or small.

Technical Support:

They're friendly and really know the product inside and out - as well as the technologies that work with the product.

Which solution did I use previously and why did I switch?

At my current company we only had the free stuff from VMware, but other products were used at previous companies like vCOPS. Pricing and user friendlies. Not feeling like a small fish in a big pond. And the product did exactly what I wanted.

How was the initial setup?

Very simply and fast setup. Customizing can feel daunting at first.

What about the implementation team?

Implemented with Turbonomic.

What's my experience with pricing, setup cost, and licensing?

If you're on a strict budget and the numbers on the quote aren't far-off, let them work with you. I've also had sizable discounts when returning for more licensing and modules.

Which other solutions did I evaluate?

Foglight and vROps. Each had their strengths, but overall what suited my company's needs best was Turbonomic.

What other advice do I have?

Shopping around is important and depending on what gaps you're trying to fill one product may be better than the other.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
AVP, Senior Server Systems Engineer at a financial services firm with 1,001-5,000 employees
Vendor
Resource Load Balancing, Right-sizing recommendations and Capacity Planning are important features.

What is most valuable?

Resource Load Balancing Right-sizing recommendations Capacity Planning

How has it helped my organization?

We no longer have to constantly manually manage host utilization to keep some hosts from running much 'hotter' than others.

What needs improvement?

UI is still maturing. The UI is relatively easy to use but still does not have that professional look to it.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

Not thus far.

How are customer service and technical support?

Customer Service: On a scale of 1-10, 9.5. Technical Support: On a scale of 1-10, 9.

Which solution

What is most valuable?

Resource Load Balancing

Right-sizing recommendations

Capacity Planning

How has it helped my organization?

We no longer have to constantly manually manage host utilization to keep some hosts from running much 'hotter' than others.

What needs improvement?

UI is still maturing. The UI is relatively easy to use but still does not have that professional look to it.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

Not thus far.

How are customer service and technical support?

Customer Service:

On a scale of 1-10, 9.5.

Technical Support:

On a scale of 1-10, 9.

Which solution did I use previously and why did I switch?

We had used the built in VMware products, they did not do as good of a job of balancing as Turbonomoic.

How was the initial setup?

Very straightforward. Deploy the virtual appliance and set up vCenter connections. Creating the policies takes a little explaining but just for understanding. Once you understand what exactly you are setting up, very easy.

What about the implementation team?

In-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user541305
Senior Systems Engineer at a insurance company with 501-1,000 employees
Vendor