Ubiquiti UniFi Customer Service and Technical Support

Jambunathan_MS
Manager ITeS at a non-tech company with 11-50 employees
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the biggest difficulty that I have with this solution is getting the proper level of support. View full review »
Phillip Peerman
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company with 51-200 employees
The community forums are very populated with others that are more than willing to help. The biggest concern with this is if you run into something that is a show stopper there is no one to call to get a fast resolution. The equipment is so cost effective you can afford to keep cold spares on a nearby shelf though. View full review »
Fabrizio Sagrlio
Consultant at SharKom Srl
I've never been in touch with technical support because I've never needed assistance. View full review »
Learn what your peers think about Ubiquiti UniFi. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Director_45785
Director at a tech services company with 1-10 employees
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products. View full review »
Arturo Jimenez
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support. View full review »
Learn what your peers think about Ubiquiti UniFi. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.