Ubiquiti UniFi Reviews

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Phillip Peerman
Real User
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company with 51-200 employees
Jul 12 2019

What is most valuable?

The software developers at Ubiquiti are awesome. I think of Ubiquiti as a software company as much as a hardware solution. Ubiquiti offers a cloud-managed solution… more»

How has it helped my organization?

For switching and wireless, Ubiquiti UniFi is a hit, and as long as your requirements are pretty basic, Ubiquiti UniFi will make you look like a star with the bean… more»

What needs improvement?

The weak link to Ubiquiti UniFi's solution is the USG (gateway/firewall appliance). While the USG offers basic features, it doesn't have much above basic. It's also… more»

What's my experience with pricing, setup cost, and licensing?

It's very cost effective!

If you previously used a different solution, which one did you use and why did you switch?

Previously we used Cisco small business solutions. The cloud management and price brought Ubiquiti to the front runner position.

What other advice do I have?

Purchase one of each device (switch, AP, USG) and try them out in a lab environment. They are so cost effective you will find them impressive.

Which other solutions did I evaluate?

Cisco small business equipment, Netgear.
Alex-Wilson
Real User
Owner at a tech services company with 1-10 employees
Nov 13 2017

What is most valuable?

The solution is easy to configure, low cost, and reliable. I do not have to worry about maintenance once the solution is set up, other than updates.

How has it helped my organization?

Though we use the solution internally, we mainly install the solution for clients. My clients have been very happy.

What needs improvement?

Support has gotten much better. The main support is community based. They need to consider offering an enterprise level support for corporate clients that demand this from… more»

What's my experience with pricing, setup cost, and licensing?

This solution is low cost and it has a simple cost structure with no recurring fees.

If you previously used a different solution, which one did you use and why did you switch?

I switched to this solution due to the cost of other solutions.

What other advice do I have?

* Read the documentation. * Understand that there is not a centralized controller required. * Realize that it is not “Cisco,” but you are also not paying at that level. *… more»

Which other solutions did I evaluate?

My clients always evaluate other options, such as Cisco, Meraki, Aruba, Aerohive, and others.
Arturo Jimenez
Real User
IT Director with 11-50 employees
Jun 07 2019

What do you think of Ubiquiti UniFi?

What is our primary use case?

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

What is most valuable?

The most valuable features are its easy access, the controller, and constant updates.

What needs improvement?

The support for this product is insufficient.

How are customer service and technical support?

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

How was the initial setup?

It was a system that was quick and easy to install, with controller and cloud management included.

What other advice do I have?

After a couple of years, the Access point reached EOL and no support was available for…
Owenmpk
Real User
IT Support Professional at a tech consulting company
Apr 17 2018

What do you think of Ubiquiti UniFi?

What is our primary use case?

I use the Point-to-Point NanoBeam and wireless for small offices to warehouse wireless.  

How has it helped my organization?

Once setup, it just works. Now, the support and software are better. I have deployed over a hundred access points and approximately 50 NanoBeams. Business is growing due to referrals 

What is most valuable?

The setup and ease of support Firmware can be pushed or manually updated.  The Cloud Key controller was a great addition.

What needs improvement?

Integrate NanoBeams into the Controller Software.  Better pre-purchase docs, as I have to contact support via chat for some things that should already be in documents.

For how long have I used the solution?

More than five years.
Real User
User
Jul 11 2019

What do you think of Ubiquiti UniFi?

What is our primary use case?

We use this solution for both wired and wireless networking in a factory that is based in Johannesburg, South Africa.

How has it helped my organization?

UniFi Network Management Controller has allowed our admins to effectively monitor and troubleshoot network issues, both online remotely and on-site.

What is most valuable?

The most valuable feature is the UniFi Network Management Controller. The level of reporting offered by the controller, when used with other Ubiquiti equipment, has been invaluable.

What needs improvement?

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

For how long have I used the solution?

Five years.

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What is Ubiquiti UniFi?

Ubiquiti Networks UniFi AP, Featuring a clean industrial design, can be integrated seamlessly into any wall or ceiling surface (mounting kits included). The LED indicator simplifies deployment and configuration. With its software-based capabilities, the UniFi virtual control plane allows for unlimited scalability under one centralized controller. The UniFi Controller software is bundled with the UniFi AP hardware at no extra charge - no separate software, licensing or support fee.
Also known as
UniFi
Ubiquiti UniFi customers
NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC
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