Ubiquiti UniFi Reviews

Ubiquiti UniFi is the #1 ranked solution of our top Wi-Fi Hotspot Software tools. It's rated 4.1 out of 5 stars, and is most commonly compared to Purple WiFi - Ubiquiti UniFi vs Purple WiFi

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Jambunathan_MS
Vendor
Manager ITeS at a non-tech company with 11-50 employees
Jan 17 2020

What is most valuable?

The most valuable feature of this solution is how it is centralized. There are two options that you can use, where one is a cloud-based approach and the other is standalone. The cloud-based approach is more flexible and allows me to access… more »

What needs improvement?

This solution could be more user-friendly. Setting up IP generation for something like guest access is pretty confusing and should be improved. The Java support within that is also a problem. The system is able to use the launcher base, and… more »

Which solution did I use previously and why did I switch?

We had a couple of generalized Wi-Fi towers on the campus before this solution was implemented. These were easily integrated into the current system.

What other advice do I have?

This is a solution that I recommend for small companies and organizations. A single controller can handle a maximum of 255 users on a single subnet. I would rate this solution a seven out of ten.

Which other solutions did I evaluate?

I did not evaluate other options before choosing Ubiquiti UniFi.
Phillip Peerman
Real User
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company with 51-200 employees
Jun 30 2020

What is most valuable?

The software developers at Ubiquiti are awesome. I think of Ubiquiti as a software company as much as a hardware solution. Ubiquiti offers a cloud-managed solution… more »

How has it helped my organization?

For switching and wireless, Ubiquiti UniFi is a hit, and as long as your requirements are pretty basic, Ubiquiti UniFi will make you look like a star with the bean… more »

What needs improvement?

The weak link to Ubiquiti UniFi's solution is the USG (gateway/firewall appliance). While the USG offers basic features, it doesn't have much above basic. It's also… more »

What's my experience with pricing, setup cost, and licensing?

It's very cost effective! There is no licensing required with the Unifi product line.

Which solution did I use previously and why did I switch?

Previously we used Cisco small business solutions. The cloud management and price brought Ubiquiti to the front runner position.

What other advice do I have?

Purchase one of each device (switch, AP, USG) and try them out in a lab environment with a PC based controller. They are so cost effective you will find them impressive… more »

Which other solutions did I evaluate?

Cisco small business equipment, Netgear.
Learn what your peers think about Ubiquiti UniFi. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,246 professionals have used our research since 2012.
BrianCook
Reseller
Senior Technology Specialist - VP at Unified Technology Solutions
Aug 04 2020

What is most valuable?

Definitely Cloud management, to be able to monitor and work on remote equipment has saved us a fortune in travel and diagnostic time. And not just making changes, but… more »

How has it helped my organization?

The cloud management has revolutionized the way we provide services to clients, onsite trips have almost ceased and once complicated changes are made in minutes. In the… more »

What needs improvement?

Documentation could be improved, especially regarding known issues or new features. It relies heavily on the user community to provide support and info. There is a vast… more »

What's my experience with pricing, setup cost, and licensing?

Take the time to read through the forums and groups first and you will learn some neat tricks, pricing is straight forward with no hidden costs so no surprises there. Play… more »

Which solution did I use previously and why did I switch?

We came from the OpenMesh CloudTrax system, we liked it a lot but they were bought by Datto and the free cloud service went to $10 per device/month and that wasn't… more »

What other advice do I have?

Try it, you will be pleasantly surprised at all it does for such a low price.

Which other solutions did I evaluate?

We came from OpenMesh so we kind of knew what we wanted, we looked at a few other options like Datto and Cisco but they were too expensive. We also looked at the ZyXEL… more »
Fabrizio Sagrlio
Consultant
Consultant at SharKom Srl
Mar 05 2020

What is most valuable?

The central management is the solution's most valuable aspect. There's an ability to keep out some users as well which can be very handy. Overall, the suite of tools is quite useful. The solution is straightforward and simple to use.

What needs improvement?

If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.

Which solution did I use previously and why did I switch?

I personally haven't used a different solution. However, another person in the office has used Google's version of the solution. We have tried to deploy it in the past, but the cost is really, really high so the customer rejected it. If the customer wants only one or two access points, then it may… more »

What other advice do I have?

I always update the solution to the latest version, so I think that 99% of our customers have the latest instance. While the solution is on-premises, sometimes it has a remote login from the Ubiquiti Cloud. We're not on the cloud, we just use the login. I'd advise others considering using the… more »
Director_45785
Reseller
Director at a tech services company with 1-10 employees
May 20 2020

What is most valuable?

The most valuable feature is the functionality of the cloud key in terms of monitoring and managing the environment. If something's not working, we can remotely log on, fix an AP, change a password, implement upgrades, etc. It can all be done remotely. In general, the solution is reliable… more »

What needs improvement?

In terms of improvements, I would say that the software interfaces could be better, they can be somewhat lacking at times. There's also a lack of documentation. We work with distributors and they are the ones that supply support and solutions for us. There is currently no proper after-sales… more »

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees. When you buy the hardware it comes with the software so there's no annual fee. In South Africa to buy Ubiquiti the cost is around 1,900 Rand (approximately $USD100).

What other advice do I have?

My advice would be to research the solution first, set it up in a lab environment to make sure it's working fully before you approach a customer with it. It's a good product at a reasonable price, much better in terms of cost than Cisco which is very expensive. I would rate this solution an eight… more »
Arturo Jimenez
Real User
IT Director at Newport
Jun 07 2019

What do you think of Ubiquiti UniFi?

What is our primary use case?

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

What is most valuable?

The most valuable features are its easy access, the controller, and constant updates.

What needs improvement?

The support for this product is insufficient.

How are customer service and technical support?

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

How was the initial setup?

It was a system that was quick and easy to install, with controller and cloud management included.

What other advice do I have?

After a couple of years, the Access point reached EOL and no support was available for…
Real User
User
Jul 11 2019

What do you think of Ubiquiti UniFi?

What is our primary use case?

We use this solution for both wired and wireless networking in a factory that is based in Johannesburg, South Africa.

How has it helped my organization?

UniFi Network Management Controller has allowed our admins to effectively monitor and troubleshoot network issues, both online remotely and on-site.

What is most valuable?

The most valuable feature is the UniFi Network Management Controller. The level of reporting offered by the controller, when used with other Ubiquiti equipment, has been invaluable.

What needs improvement?

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

For how long have I used the solution?

Five years.

What is Ubiquiti UniFi?

Ubiquiti Networks UniFi AP, Featuring a clean industrial design, can be integrated seamlessly into any wall or ceiling surface (mounting kits included). The LED indicator simplifies deployment and configuration. With its software-based capabilities, the UniFi virtual control plane allows for unlimited scalability under one centralized controller. The UniFi Controller software is bundled with the UniFi AP hardware at no extra charge - no separate software, licensing or support fee.
Also known as
UniFi
Ubiquiti UniFi customers
NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC
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