Ubiquiti UniFi Room for Improvement

BC
Information Security Officer - VP at Unified Technology Solutions

Documentation could be improved, especially regarding known issues or new features. It relies heavily on the user community to provide support and info. There is a vast user group with support groups on both the dedicated forums as well as most social media platforms. So far we have been able to find solutions to all our issues but there is always the fear an issue will come up we can't resolve and we won't be able to reach out to the company directly. They do offer a subscription support service, but it doesn't make sense for the large number of devices we have.

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AW
Owner at Collabsion, Inc.

Support has gotten much better. The main support is community based. They need to consider offering an enterprise level support for corporate clients that demand this from their other vendors. 

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Director_45785 - PeerSpot reviewer
Director at Innate technology

In terms of improvements, I would say that the software interfaces could be better, they can be somewhat lacking at times. There's also a lack of documentation. We work with distributors and they are the ones that supply support and solutions for us. There is currently no proper after-sales technical support from the company.

As mentioned, the product could be improved by including documentation which is currently insufficient. I would also recommend additional testing of software before new releases. The product needs more R & D in terms of their software.

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Buyer's Guide
Ubiquiti UniFi
March 2024
Learn what your peers think about Ubiquiti UniFi. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
PP
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees

The weak link to Ubiquiti UniFi's solution is the gateway/firewall appliances. While they offers basic features, it doesn't have much above basic. Some of them are also underpowered to handle the advanced features that it does offer at Internet connection speeds above 250 Mbps. This has been resolved in most recent hardware upgrades. At most sites, we have installed alternate security appliance solutions to the Unifi's. This is slowly being addressed by Ubiquiti though.

Some end users will miss the advanced features and technical support. But considering the cost, this can be seen as a plus once you get your bearings on how to configure the equipment. For large enterprises used to the feature set of Cisco, Juniper, and the other big names, this is not a good solution. There are simply too many feature shortcomings for most large enterprises. 

If you need more advanced features, Ubiquiti offers another product line called EdgeMAX. It's not as advanced as Cisco and Juniper, but it is much closer. Ubiquiti has not released any new Edgemax products in a while. The lines future is unclear.

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OK
IT Support Professional at Valley IT Support, Inc
  • Integrate NanoBeams into the Controller Software. 
  • Better pre-purchase docs, as I have to contact support via chat for some things that should already be in documents.
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MF
Network Administrator at a consultancy with self employed

I don't like the concept of the QoS, Quality of Service configuration because it doesn't give very granular configuration access to prioritize network traffic. I am a Cisco CCNP and I know that in Cisco, we have more granular ways to define a quality of service, but I have found it quite difficult to do so in UniFi.

Some of the networking features are not very easy to configure.

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JM
Manager ITeS at a non-tech company with 11-50 employees

This solution could be more user-friendly.

Setting up IP generation for something like guest access is pretty confusing and should be improved. The Java support within that is also a problem. The system is able to use the launcher base, and also use the social networking IP generation, but sometimes it works and sometimes it doesn't. It depends purely upon the Android device in which you are using to access it. Even with a laptop, it will wait for Java and if it is not there or not configured properly then the client will suffer. The UniFi controller or the help guild should report what the Java version is so that I can easily see what is required.

I would like to have better and more structured reporting about individuals. Right now, we can see the user and where they are connected, but it does not give details such as what is being accessed.

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reviewer1139577 - PeerSpot reviewer
Works

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

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FS
Consultant at SharKom Srl

If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.

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it_user1111458 - PeerSpot reviewer
IT Director at Newport

The support for this product is insufficient.

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Buyer's Guide
Ubiquiti UniFi
March 2024
Learn what your peers think about Ubiquiti UniFi. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.