Ubiquiti Wireless Room for Improvement

Walter Shelver
Owner at CableWeb

Obviously Ubiquiti wants to work with Ubiquiti. So if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup. It also depends on your network knowledge but it can be a difficult set up sometimes.

For instance, not that you ever really do this, but if I've got somebody that comes to me and wants to go with UniFi as a switching solution but they have an existing Aruba wireless installation, you really need to know what you're doing to set up that kind of solution on Ubiquiti, on the switching. There's another setup protocol you can get by and it will definitely work. But there might be a different setup protocol these guys can actually look at to make that setup scenario a little bit easier.

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IT Manager at Cyber IT Solutions

They should make more advanced features for power users. I am a technician and I am functional, but I do need some features that I find only in Microsoft. I cannot find them in Ubiquiti. This is a very important point because although the user experience is very easy, it lacks many features that can be found in Cisco and Microsoft.

Basically, Ubiquiti is a great product for beginners or home users. If you are a really proficient user, on the other hand, you will need more features. In that case, you would want Ubiquity to add more features.

I think they should improve their firmware. They should make it more like Microsoft, with more features and they should make it as stable as Cisco IOS. I miss this very much because if I have a professional friend and he wants my advice about which router to use, in some cases he will need advanced features. If you want to make something for YouTube, for example, only Cisco or Microsoft will do.

If they add those features, they still should not increase the price. Microsoft has had some serious issues with the same price as Ubiquiti. If the difference is small, like only 5%, it's not an issue.

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Walter Shelver
Owner at CableWeb

When it comes to accessing the system, when you don't have a Cloud Key then it can sometimes be frustrating and irritating. On a cloud system, it is easy to recover passwords, but without the cloud solution, it can get tricky sometimes. They don't force you to buy the cloud key, but it can be frustrating to use without it.

Ubiquity is not recognized for providing layered network solutions.

Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.

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Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
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Henk Uittenbogaard
CEO at AnyWi Technologies BV

Looking at future usage as in self-steering cars and drones should be part of Ubiquiti. For now, it's too early. But this can be an important function to add. SSID (Service Set Identifier) is also something that is important looking into the future. I'm not sure if those are all of the things that can be improved because everything changes constantly in technology. It could be one of the most advanced products in the industry if it incorporated these things. There are issues with government usage and other security issues. These have to be addressed for the future.

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Alexander Ernst
IT Manager at IMP Bautest AG

In terms of what could be improved in the product, I would have to say security features are lacking. I'm not saying it's easy to hack or not very secure, but when I compare it to the Cisco Meraki solution I use at work, there are a lot of features missing. For example, you can't use antivirus protection and spam filters. For sure it's secure but there are some enterprise features missing. Another issue is that unwanted traffic passes through the firewall with Ubiquiti Wireless, whereas with Cisco Meraki there is an access control list that enables traffic to be stopped. 

I'm using the AP PRO which I don't think is the latest version and it doesn't support WiFi 6 and other things but it's Dual-Radio with a 2.4Ghz and 5Ghz frequency band.

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Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company with 51-200 employees

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

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Marzio Zolla
President at EMPSOL SRL

The roaming between the cells could be a bit improved.

The solution should offer simpler management for guests. That would be helpful in the hospitality industry, for example.

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Illia Rudenko
Manager at Delta X

In Ukraine at least, it's a problem when it comes to buying the hardware. For example, I made a request for 20 switches a few months ago. The solution needs to have worldwide availability.

I want to get more experienced with switching hardware, however, I need more documentation in order to understand it.

I don't know why they don't sell it like hardware for data centers. For example, I have a Juniper switch which costs $3,000. There's a similar Juniper switch-like item with the same characteristics and it costs $7,700. Marketing shows that it's only for offices and other stuff. For home, for office, but not for the data center. I don't know why.

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MIT at a tech services company with 51-200 employees

I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very useful.

In an upcoming release, I would like to see faster updates and advancements. 

Cisco product can show you all the traffic on the cloud, what kind of traffic, who is connected, and who disconnected. They have a lot of statistics, all the Mac addresses and IPs. You can see a lot of information. Additionally, It is very easy to find some specific equipment. For example, what port is connected and what others do not. If you also put some switches from Meraki, you also will have a lot more features, plenty of more. That is why it is expensive but it's the best definitely. This solution should take some of the beneficial features from those two solutions I mentioned and upgrade.

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Network Engineer at a tech services company with 51-200 employees

We tried to create an access point with built-in voice and sound that we could use in schools, for example. We tried to create something that could play sounds or messages out of the access points. We wanted to, for example, use it as a school bell instead of using other equipment. It didn't work very well. It turns out when you connect to the Ubiquiti Wireless access point, it's not possible to send simple messages (like what is going on in the canteen, or some news update for the school, etc.). We had to use the on-premises version, as the cloud version wouldn't allow for this.

Ubiquiti has a lot of cool features but not everything is included in the management portal. I'd like to see a bit more added, like sound messages and the camera system. They should be part of the management platform and not part of a standalone system.

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Security and Compliance Manager at a tech services company with 11-50 employees

Tech support is mostly remote and could be better. 

When you need to get into certain different levels of configuration, you'll need to understand the network a little better. It can get a little complicated with their higher-end gear.

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Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.

The control system can be improved by making it easier. You should be able to install it on Linux, by default. It should be delivered with this option, rather than having to rely on something by a third-party.

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Pierre Claver B Traore
Head, IT Division at USTTB (University)

The stability can be problematic but in general, it is okay.

Better security is important because we need to have some degree of control over who is connected and how we can restrict the level of connectivity. We have been catching people who are abusing their access.

Extending the ranger further would be even better for us.

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Principal Consultant with 51-200 employees

I would like a better explanation or better documentation on how to use the onboard spectrum analyzer.

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Manish Nalawade
Owner at it logic

When you compare with Mikrotik, Mikrotik is more stable than Ubiquiti because they have their own protocols. They have two protocols, proprietary protocols, and CDMA protocols. Mikrotik only uses CDMA protocols.

I would like local support from the parent company.

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Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited

This solution should be more robust when it comes to connectivity and improve wireless technology.

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Steve Pender
Managing Member at Pender & Associates

The cost could be lower.

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Eli Abitbol
Director at Existco PTY LTD

There's one feature that they're missing that's critical, and that is automatic channel assignment. RF channel assignment, which their current controller is not doing. Cisco has this but Ubiquiti doesn't. The only time the channel is reassigned is during reboot of the access point. But there's no dynamic channel management and power management of the Ubiquiti gear.

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DImo Dimov
R&D Engineer IC Design at inLab Ltd

We have problems with conductivity with the product. When we move around the connection is not stable and drops off.

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Badar Raqeeb
Team Lead at Comstar - Information Systems Associates Ltd.

They should have more VLAN features and a designing tool like a link planer.

It has some dropbacks. It drops and we have to reboot it. 

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Supervisor at Neurones Technologies

Some of our customers have reported problems with their outdoor WiFi connections.

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Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.