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UiPath Process Mining OverviewUNIXBusinessApplication

UiPath Process Mining is #2 ranked solution in top Process Mining tools. IT Central Station users give UiPath Process Mining an average rating of 8 out of 10. UiPath Process Mining is most commonly compared to Celonis:UiPath Process Mining vs Celonis. UiPath Process Mining is popular among the large enterprise segment, accounting for 53% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is UiPath Process Mining?

Improve Business Efficiency
Identify root cause process issues to deliver effective and sustainable solutions that save significant time, resources and costs for your business.

Reduce Potential Risks
Detect potential risks and control weaknesses in your business processes in real time. Now risks can be controlled and eliminated.

Increase Customer Satisfaction
New multidimensional analytics of end-to-end customer journeys. Delivering enhanced analytics to improve customer experience.

UiPath Process Mining was previously known as ProcessGold.

UiPath Process Mining Buyer's Guide

Download the UiPath Process Mining Buyer's Guide including reviews and more. Updated: November 2021

UiPath Process Mining Customers
Lotte Corporation, LexisNexis Risk Solutions, Sunway Group, Deloitte, Heritage Bank

Pricing Advice

What users are saying about UiPath Process Mining pricing:
  • "The pricing of Process Mining is based on an annual subscription. The final cost per year depends on what clients are able to negotiate with their salesperson."
  • "There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high."
  • "The pricing for the product is high. You pay a licensing fee and an additional 20% for support and maintenance."
  • "Licensing costs are on an annual basis."

UiPath Process Mining Reviews

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Nilesh Pawar
Associate Director - Cloud Architect at a computer software company with 10,001+ employees
Real User
Top 5Quality
It's easy to develop, maintain, and manage , helps in task mining, process mining

Pros and Cons

  • "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
  • "Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new."

What is our primary use case?

There are multiple use cases. For example, we have automated shipping process for the operations department, including shipping repairs, production line assembly, and line automation using attended robots. 

Using unattended bots, we have done Engineering, finance, accounts receivable, invoicing, invoice validations, and reconciliations. For sales, we have automated order management and order inquiries. We also have proactive monitoring bots for IT. So daily IT jobs are monitored, and the robot automatically takes action by triggering tickets in ServiceNow

How has it helped my organization?

Every human-dependent task has been automated and is now entirely done by a robot. Still, the people who formerly did the job are part of the process. They check if the robot is doing it right or wrong. And then, we keep on retraining the robot for any new exceptions that come up, so we are fully equipped to handle new scenarios. So this has fostered a culture change within the organization where people are coming up with ways to automate what they were spending several hours a day doing. Once these tasks are automated, they can focus more on the company's strategic initiatives. And that's a win-win for the company as well as the employees.

With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend (Touchless ERP), so it's really easy for anybody to join our company and be productive. A robot handles shipping, repair, and the assembly line instead of a human. Plus, these processes are executed with high accuraccy, removing human error from the equation. That's how we are mitigating a lot of our human-related problems.

Furthermore, the culture that we've built has helped in terms of the principle of retire, recruit or resign. So when someone quits, retires, or we need to recruit, we first determine if we can automate their job functions. The RPA governance team tries to digitize the person's tasks as well as their knowledge and experience in the organization.

What is most valuable?

The attended bots have helped a lot, and we have a leveraged concept of touch-less ERP. We can build a UI or a headless frontend, like a popup, that interacts with a human, and then the robot carries out its function. So the person doesn't need to be trained on any core applications like Oracle ERP or customer applications, which would entail additional screening responsibilities and the normal human tendency to make mistakes. 

So we have built a headless frontend that is technology agnostic. And it interacts with the end-user in a user-friendly, straightforward fashion. So it's only four or five steps, whereas it was formerly 30 or 40 steps. And that's how this way of implementing RPA has helped the customer heavily. 

What needs improvement?

Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new. And they need to come up with some model templates for how to adopt process mining within your organization. For example, they could use some accelerators to help onboard customers. Right now, it's not that easy. So process mining is something that they need to improve on for Oracle ERP.

UiPath has an excellent strategic roadmap when it comes to features. So if it's not already in the works, one thing they could add is AI fabric, and if UiPath could bundle it into the primary licensing with Orchestrator, that would be great. Concerning artificial intelligence and NLP machine learning, we are getting rid of the requirement where a chatbot can integrate and synchronously interact with the robot in real-time.

The ability to listen to and reply things in real-time would be good to have. They are already doing it, but the ease of implementation and options to integrates needs to be flexible, and the license should be bundled into their current offering so that it's more cost-effective.

Another thing is UiPath's OCR we hope it has the same quality as FlexiCapture, a separate solution by ABBYY. That would be awesome if the UiPath had native OCR functions that were the same level of maturity as FlexiCapture.

For how long have I used the solution?

I've been using UiPath for three years now.

What do I think about the stability of the solution?

UiPath Cloud Orchestrator and on premise bots has 100% stability in last 3 years we have faced zero Product related issues. the Platform is rock solid stable robust also upgrades have been very easy to do with zero impact on existing running processes. 

We have around 34 RPA Processes built using UiPath have a very good execution success rate of 94-96% , rest 4-6% failures/exceptions are only due to data or network issues.  

What do I think about the scalability of the solution?

Scalability is great with UiPath. We have a distributed load for robots, so the long-running ones run on a different unattended bot while the fast-running and business-critical bots run on a dedicated VM. So that's how we have distributed the scalability. But if you want to add a new bot, it should take less than 30 minutes to host or create a new machine. And then, the deployment or deployment of the package or the code takes less than 30 seconds. So It's hardly 30 minutes. 

So about 20 attended bots are deployed. Some of them are in two or three shifts. In total, around 40 people are using attended bots, and there are only two unattended bots. So UiPath is running more than 30 processes for 30 different people. We also have around eight business analysts spread out across various departments who use this too. So you're talking about 50 plus people at least connected right now. And these are purely business analysts or  staff on the shop floor, like operators and repair technicians. But the processes that we have developed are helping around 60-plus business users that we use to do something.

So technically, with the deployment that we have done — around 24 robots—the utilization for the unattended robots is approximately 52 percent. So technically, what we have is sufficient for the next year, at least. We can develop more processes with the existing licenses that we hold. So definitely expansion-wise, we'll expand more on the process side.

How are customer service and support?

UiPath technical support is excellent. They have a good knowledge base, and the support team resolves issues fast. Once you create a ticket on cloud technical support, it's pretty easy. You get an email, start communicating, and then it is solved in a day or so.   

The UiPath licensing and product teams have been beneficial. They gave us an option of a free trial where you can download it free and use it for 60 or 90 days. And that trial is extendable. So we got six months of free usage for UiPath Enterprise Edition. And that's how we were able to do things confidently. We could implement things to show to businesses and get funding. UiPath has been flexible when it comes to licensing costs, including free trials. Their e-Team comes in, helps you deploy, implement stuff, and solve technical challenges you have on the ground. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We hadn't used any automation solutions before. It was always a human. 

How was the initial setup?

Out of all the automation solutions we tried, UiPath was the easiest to install and configure. Within less than 20 minutes, you can set up a machine with the robot and make it functional. For the initial setup, if the Windows machine is ready, you only need to install and set up the robot.

UiPath also has the simplest deployment versus all the other vendors. Deployment takes less than 30 seconds. It's just a click of the button from Orchestrator, where the packages are available to download for the robot. In addition, there is an auto-download feature that automatically installs the packages remotely on several machines.

So the implementation strategy includes unattended bots in data centers, which run on their own. They are in a secure facility and are very hardened machines. They only communicate certain out-call to Orchestrator in the cloud. There are also attended bots sitting all over the warehouses and people using them on their own laptops. So implementation strategy for the attended bots isn't complex because they are overseen by daily users on their laptops and desktops. So it's deployed on those machines. Additional security and hardening will be required on the unattended bots installed on the data center level.

For implementation, we used some outside consultants to set up the governance framework for RPAs and the discovery mechanism. They also helped us identify hotspots, determine ROI, establish the recovery cost in months, and do value realization.

So after going live, they helped us look at things like cost and time savings as well as the actual recovery costs incurred in the process. They also helped evaluate the solution in terms of automatability index, productivity, efficiency, and quality. So, we analyzed all of these factors, which helped to prioritize the processes selected. We did all of this first and then converted everything into a factory model. What we call the digital factory team is responsible for development. And then, the governance and architecture teams orchestrate the development by going out there and doing task mining and process mining. For maintenance, we have five or six people for 32 processes.

What about the implementation team?

Level of expertise with SI which is LTI is excellent

What was our ROI?

We have an Novigo automation framework that helps us to calculate ROI from UiPath. It calculates ROI based on the time a human would take to perform the task manually versus the time needed for a bot to do it. Then the hours are converted into dollars. Finally, we can get the cost per transaction per hour per dollar spent per record. That helps you calculate an accurate ROI when identifying RPA case, and we can see the value realized every month. We calculate the amount of records and hours saved through automation and convert that into a dollar amount per process. That's how we have been able to do a very accurate value realization based on the number of transactions processed by the robot.

What's my experience with pricing, setup cost, and licensing?

The license is around $40,000 yearly. Technically, that's the lease price. But UiPath told us to go through our distributor, and by doing so, we've saved at least 50 percent of the costs. So it's now around $24,000. That is pretty cheap compared to Blue Prism or any other vendor out there that offers a combination of the same features. 

You do need to purchase an additional license to get Insight licenses. We were the beta testers of UiPath's Insight application, which is purely on the analytics side. A lighter version of insights should be embedded into Orchestrator itself inside the standard offering of the UI without the extra license costs. So that way, we could track the number of processes, exceptions, success rate, and calculations in a single platform without buying any additional licenses. 

Which other solutions did I evaluate?

Automation Anywhere, Blue Prism, WinAutomation, and UiPath were four we considered. We used Novigo Automation Framework Reports to test and evaluate each solution to see which one best suits our requirements. That's how we chose UiPath over the rest. It included deep-dive reports from Gartner, Forrester, Nelson Hall, and many other third-party analysts. These reports featured a highly detailed heat map as well as information about the cost-effectiveness of the deployment model, the development roadmap, and the maturity of the product.  So that helped us to easily compare UiPath to the others.

What other advice do I have?

I rate UiPath nine out of 10 because it's easy to develop, manage, and maintain. That's what sets it apart from Automation Anywhere, Blue Prism, or Power Automate. It's a simple drag-and-drop interface, which allows for low code automation development. And that makes it pretty much different from other options that we have. For example, developing basic automation can take few hours in UiPath versus a few days in Automation Anywhere. Implementation-wise, this is a pretty easy model when it comes to having a cloud orchestrator versus on-premise. Going on the cloud has reduced the burden of needing dedicated administrators to manage and maintain the platform. Minimal administration is required to manage and maintain Orchestrator in the cloud.

So that's the fastest way to onboard UiPath. But there is a lot of groundwork on the governance piece. So before even investing in UiPath or any other RPA platform, you need a solid governance framework and a foundation that will help you do the correct automation at the right time. Versus just doing anything using the tool. The tool is designed to do all types of automation but they need to be beneficial for the organization with good ROI and value realization.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JR
Automation Lead | Hyperautomation | AI | RPA at a computer software company with 1,001-5,000 employees
Real User
Top 10
Valuable features include root cause analysis and identifying bottlenecks to improve workflows

Pros and Cons

  • "The core mining analysis is strong."
  • "Installation using the cloud solution is a seamless integration with virtually no installation time involved."
  • "The product could be better integrated with simulations."

What is our primary use case?

We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.  

What is most valuable?

My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. So the benefit is identifying the root cause by identifying the time that it takes to release that specific bottleneck. You can then look for ways to remedy the bottleneck.  

To exemplify how this works, let's say you have a process that in the regular SLA (Service Level Agreement) takes two days for response time. The process is getting stuck in one step consistently and just that step is taking a day-and-a-half. The rest of your process is only half of a day, but just because there is a problem in one step, you are taking two days to complete the response. Now that the critical step is identified, you can look at taking measures to ease that pain point.  

Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.  

What needs improvement?

One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.  

A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.  

For how long have I used the solution?

We have been using the Process Mining (it used to be Process Gold) for about four months now.  

What do I think about the stability of the solution?

I am actually impressed with the stability of the product to this point in time. We have not experienced any issues with lagging or processing problems.  

What do I think about the scalability of the solution?

Process Mining is definitely scalable. We have been able to add some other business departments to work with the product so they can start looking into the efficiency of their processes as well.  

The other thing that affects scalability is tenancy. With the on-premises solution, they were offering a multi-tenancy option, where then you can partition everything. On the cloud, it is a little bit different because everyone just gets a tenant in the beginning. Both are scalable, it is just handling the scalability differently.  

For now, the group of people using the product is more centralized. Use is limited to a few people within the Center of Excellence because we are the ones currently making all of the process analysis. We are making decisions based on the data we mine. It is not yet enabled for use by everyone at the organization. So, for now, less than 10 people have access to it. There is no reason to believe that this usage will not be easy to scale.   

Of those 10 people, just two or three are required to be involved with deploying the updates and maintaining the solution.  

How are customer service and technical support?

I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools in the past with other technologies such as Orchestrator and Studio, and I have experienced a very good response from the tech support team. They act pretty quickly on anything that we ask them for and most of the time their analysis and their recommendations are very accurate. I assume that the tech support experience for Process Mining will be similar as it is within the same company.  

How was the initial setup?

The initial setup is pretty straightforward because it is on the cloud. I am not really sure how difficult it is to install on-premises, but in the cloud, it is very simple.  

The way that we started here is by getting a trial version of Process Mining. With that, we got to play around with the tool and we got to see whatever we needed to see to make our decision about using the product. When we decided, UiPath just converted the license into an enterprise license and that was the extent of the difficulty of 'installation.' It was really a seamless integration that virtually required no installation time or configuration.   

What's my experience with pricing, setup cost, and licensing?

We are currently working on an ELA (Enterprise Licensing Agreement), but usually, the pricing of Process Mining is based on an annual subscription.  

The cost per year depends on the users and what the clients are able to negotiate with their salesperson. The use case factors into the cost in the end.  

Which other solutions did I evaluate?

We did not actually evaluate other options before choosing UiPath Process Mining, but we did a broader assessment and analysis of multiple tools. The main drivers of our assessment were the integration with RPA (Robotic Process Automation) and road mapping the product and additional features that the particular product offered. We wanted to integrate the solution well with the RPA and we needed to know what the immediate capabilities of the product were. Of course, the cost played into this as well, but the cost is a consideration when you are effectively comparing a breakdown of functionality. Some features may be worth more to you than others.   

What other advice do I have?

One of the things that I will suggest for people looking into this type of solution is to also look into task mining. That is another complementary feature within process mining that is going to allow users to see all their processes from a more detailed perspective based on individual tasks within the processes.  

On a scale from one to ten where one is the worst, and ten is the best, I would rate UiPath Process Mining as a nine-out-of-ten. The capabilities are strong and the product performs at a high level.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
NEERAJ-KUMAR
Head of Quality Model Office at ADROSONIC
Real User
Top 20
Jobs can be scheduled without interrupting processes

Pros and Cons

  • "The Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it."
  • "If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great."

What is our primary use case?

Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.

The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

How has it helped my organization?

By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.

Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.

What is most valuable?

UiPath has a low code or development.

Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.

A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.

What needs improvement?

One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

For how long have I used the solution?

I've been working with UiPath Process Mining for almost three years.

We have a hybrid cloud process.

What do I think about the stability of the solution?

If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.

Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.

What do I think about the scalability of the solution?

UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.

How are customer service and support?

We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.

How was the initial setup?

Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.

We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.

What about the implementation team?

We implemented it through an in-house team.

What's my experience with pricing, setup cost, and licensing?

There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.

For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.

So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.

Which other solutions did I evaluate?

We evaluated Blue Prism and Automation Anywhere.

What other advice do I have?

There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.

I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.

On a scale from one to ten, I would rate UiPath Process Mining at nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CO
Associate Vice President at a tech services company with 1,001-5,000 employees
Real User
Top 10
The ability to automate processes helps us to save time and costs

Pros and Cons

  • "This product is easy-to-use and the interface is simple and user-friendly."
  • "The cost should be improved with variable models to help different types of users afford the product."
  • "Integration with new technologies should be kept up-to-date so they can be adopted as they are released."

What is our primary use case?

We use this product for robotic automation. With it, we are automating certain standard business processes so they do not have to be handled manually. We can build robots to run automated processes to complete these standard tasks that we would normally have to do manually, otherwise, on a periodic basis. So instead of doing these repetitive tasks manually, the robot is doing it instead of us and it takes care of them automatically.  

How has it helped my organization?

The product helps us in many ways. The ability to automate processes helps us to save time. When we save time, we also save costs. So we spend fewer man-hours on certain tasks and enhance productivity. It is a nice tool for us and streamlining workflow.  

What is most valuable?

The parts of the product that are most valuable are that it is easy to deploy and easy to manage. The user interface is simple and user-friendly. Integrations with other products are also very easy. This is why we continue to use the product rather than something else.  

What needs improvement?

Some things could be improved in ProcessGold even though it is already very useful. New integrations sometimes depend on new technologies or new hardware. The compatibility with the various integrations with new technologies should be enhanced so that these can be adopted as they become available.  

It is an expensive solution. It would be good if the company could consider some type of change to the licensing model that could help clients better regulate the costs in different ways.  

Another improvement would be on the development side for test management. It would be nice to be able to create new custom features for testing within that module.  

What do I think about the stability of the solution?

The stability of the product is fine. We are not having too many serious technical problems with deployed robots. It is all working properly.  

What do I think about the scalability of the solution?

The scalability of ProcessGold is fine. I know of different companies that are using it with anywhere between 10 servers to 2000 servers. I do not think that scalability has any serious restrictions.  

As far as how many users are using the solution and their roles in the company, generally, only admins are using the product. So we have only around six or seven people using the product directly in the company although other people may benefit from the processes that it handles. We need a maximum of only two or three people on staff for deployment and maintenance.  

In the future, we are planning to increase our usage a lot. Right now we have about 25 licenses with 25 robots.  We have plenty of reasons to build new processes and increase the number of licenses to about 50 and double our usage while leveraging the advantage that automation offers. What we actually do ends up depending on the business scenarios. If we see a lot of business enhancement and growth in the market, of course we will continue to expand what we do.  

How are customer service and technical support?

We have not used technical support too much, but when we have needed to use it they helped us with any issues. Their performance has been okay for us. We did not have any problems with them.  

How was the initial setup?

The initial setup was okay. It was not very complex. The implementation took around one month total.  

What about the implementation team?

When it came to the implementation, there was a partner who helped me with the integration and deployment.  

What's my experience with pricing, setup cost, and licensing?

We pay around $200,000 for licensing the product. We also have additional costs. There is a yearly maintenance fee that is 20% of the license. So that comes to an additional $40,000 a year for the maintenance and support.  

Which other solutions did I evaluate?

This is the first product that we have used for robotic automation. We did check into other options, but from the perspective of the available features and what we felt we needed, this was the best product and the best choice. The ease-of-use allowed us to adopt it quickly.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate this as an eight. It is an eight rather than higher because there is always, something to do to make even a very good product better.  

The advice that I have for people considering adopting this product is that it is important to define scenarios in the beginning before starting to build them. It is best to start working with simple scenarios. After they have success with that, they can try things that are more complex. It is tempting to want to just jump in and do complex things right away, but it is important not to rush into complex development when using this kind of tool.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kreig Fields
CEO at Connected Wizdom
Real User
Top 5
Good technical support and great training materials with an easy initial setup

Pros and Cons

  • "Technical support is quite helpful and responsive."
  • "The training materials sometimes don't keep up with the system changes."

What is our primary use case?

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

What is most valuable?

The initial setup is pretty straightforward. 

Technical support is quite helpful and responsive.

The product, in general, is great with a good set of features.

The company offers very good training materials.

What needs improvement?

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

For how long have I used the solution?

We've used the solution over the past 12 months.

What do I think about the stability of the solution?

The stability of the product is good. 

However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

How are customer service and technical support?

I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

Which solution did I use previously and why did I switch?

We're also using Automation Anywhere. We use both solutions currently.

How was the initial setup?

The initial setup is not complex at all. I would describe it as pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

What other advice do I have?

We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

We use both on-premises and cloud deployment models.

In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
GG
Project Manager at a legal firm with 11-50 employees
Real User
Top 20
Capture process helps to understand how your process steps work and what you can do to improve them but stability needs improvement

Pros and Cons

  • "The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes."
  • "It is stable, but not the top of the curve. It can be improved, let's put it that way."

What is most valuable?

The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes.

There is room for improvement. It is a helpful tool, I don't want to imply that it's useless. It helps to figure out if there are any steps that can be removed. It also helps to simplify the process and with the standardization of tasks because if you ask two people who are basically doing the same thing, to capture those steps you'll figure out that there is a lot of redundancy improvements in terms of aligning the way of working and maybe reducing some steps or removing them completely.

For how long have I used the solution?

I have been using UiPath Process Mining for three months. 

What do I think about the stability of the solution?

It is stable, but not the top of the curve. It can be improved, let's put it that way.

What do I think about the scalability of the solution?

In terms of scalability, it's medium to high. In my company, there are around 10 to 15 users. No more than that. I think it's a good number of people because usually these kinds of processes are not used by everybody. It's for process experts who are trying to understand and to eliminate waste within your process.

How are customer service and technical support?

The technical support is good although it can be further enhanced. By that I mean that it should have a faster response. When you have an incident or a ticket we expect a quicker response.

Which solution did I use previously and why did I switch?

We also looked at Celonis. It does pretty much the same thing. The advantage of Celonis is that you can see that the log has a bunch of low activity in one Excel file and then the tool can process that information and provide you with some insight.

This is an aspect that we are interested in. Of course, it is not suitable for all processes because it is highly dependent on the technology that you need to have the log available in. But if you have the log available then it is quite helpful to have a tool to analyze that.

How was the initial setup?

The initial setup was easy because it is a cloud version, so it's not so complicated. I'm not sure about the on-premise. Maybe the one on-premise would be more difficult to install but I don't have experience with that. 

What's my experience with pricing, setup cost, and licensing?

Considering that the solution is not fully stabilized and is not a mature product, the pricing can be further reduced. I expect it to be a little bit lower, especially during this time because it is in a maturity curve so they are ramping up the product. I expect it to be a little lower than what it is. 

What other advice do I have?

UiPath is a solid company. It's almost the best on the market today. Process mining is something that will help the RPA process because, in the end, those tools, like process mining/ process simplification and standardization are hand in the hand of RPA. Process mining will reach a certain level in the future. I think it is a company to look at and to invest in this technology. Grow with the company because it's a solid one.

I would rate it a seven out of ten.

In the next release, I would like for there to be a way to automatically do mining activity instead of recording yourself on the screen. Similar to other products on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Harish K
RPA Practice Head / Delivery Manager at Knot Solutions FZ LLC
Real User
Top 10
Covers many features and platforms that are valuable

Pros and Cons

  • "We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement."
  • "In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done."

What is our primary use case?

We don't actually use it in our company, we deploy ProcessGold in our clients' premises and provide the services for this solution. We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement.

What is most valuable?

The features I have found most valuable include the procurement because that is valuable to the clients. The RPA covers so many features and platforms and offers the same features.

We have deployed all the features, for all the verticals that I have mentioned here. UiPath featured them recently, they were valuable to the customer.

What needs improvement?

In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done.

As for features that should be included in the next release, I would say that the UiPath should follow a flow X where a person who has a business process understanding and has an understanding of UiPath would be able to automate their own processes.

For how long have I used the solution?

I have been using ProcessGold for approximately three years.

What do I think about the stability of the solution?

With what I've seen so far in my three years of experience, I see that it is stable. If there are not a lot of changes in the process before it is automated, then it is always stable.

What do I think about the scalability of the solution?

ProcessGold is certainly scalable.

In terms of how many people are using this solution, if you add the positions around the RPA, basically every process will have their own business people working on that particular process. So, typically, we have deployed more than 30 plus processes until now and more than 60 to 70 people are working on that particular process.

How are customer service and technical support?

I am in touch with technical support when we are working for our client with automations. I know which product features we need to talk to the UiPath guy about. 

I am 100% satisfied with the UiPath technical support.

How was the initial setup?

The initial setup is straightforward. For the whole UiPath implementation, it typically takes four to five days to set up the whole thing and make it run.

Which other solutions did I evaluate?

I am the practice head for the RPA. So my team has hands on experience on other tools, as well. This includes Automation Anywhere and NeoDesk, and their latest software.

The main differences between UiPath and Automation Anywhere are that typically, the features which are offered by the RPA vendors seems to be the same, except on the user interface level, the IDE. UiPath provides a kind of a work proposed structure. But with Automation Anywhere there's a different kind of flow. The flexibility of development is better with UiPath. Otherwise I don't see any difference at all - all the features are supported by every vendor. 

What other advice do I have?

The processes which are identified as the RPA candidates have to be thoroughly assessed. Unless and until the process is not qualified as a candidate, we should not take any chances by automating it. I would say that the process identification is a key part and the business owners who own that particular process should come up with an assessment.

On a scale of one to ten - I would rate this product a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
EA
PROGRAMMER at a financial services firm with 501-1,000 employees
Real User
Top 5Leaderboard
Provides us with nearly complete control and reduces user time

Pros and Cons

  • "We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood."
  • "The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not."

What is our primary use case?

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

What is most valuable?

UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

What needs improvement?

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

For how long have I used the solution?

I started using UiPath in the organization around two-and-a-half years ago. 

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

How are customer service and technical support?

Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

Which solution did I use previously and why did I switch?

We did not previously utilize a different solution. 

How was the initial setup?

We deploy both on-premises and through hybrid cloud, with Amazon AWS.

The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are on an annual basis. 

In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

What other advice do I have?

I started using the solution from the inception of my organization and make use of it solely.

I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

I rate UiPath Process Mining as a ten, since I feel pretty great working with it. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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