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UiPath Process Mining Room for Improvement

Associate Director - Cloud Architect at a computer software company with 10,001+ employees

Process mining is something that we are doing, but I think it needs to be more mature. UiPath is still new to process mining. They are decent in SAP ERP when it comes to process mining. But compared to Oracle's E-Business Suite and all, they are still pretty new. And they need to come up with some model templates for how to adopt process mining within your organization. For example, they could use some accelerators to help onboard customers. Right now, it's not that easy. So process mining is something that they need to improve on for Oracle ERP.

UiPath has an excellent strategic roadmap when it comes to features. So if it's not already in the works, one thing they could add is AI fabric, and if UiPath could bundle it into the primary licensing with Orchestrator, that would be great. Concerning artificial intelligence and NLP machine learning, we are getting rid of the requirement where a chatbot can integrate and synchronously interact with the robot in real-time.

The ability to listen to and reply things in real-time would be good to have. They are already doing it, but the ease of implementation and options to integrates needs to be flexible, and the license should be bundled into their current offering so that it's more cost-effective.

Another thing is UiPath's OCR we hope it has the same quality as FlexiCapture, a separate solution by ABBYY. That would be awesome if the UiPath had native OCR functions that were the same level of maturity as FlexiCapture.

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JR
Automation Lead | Hyperautomation | AI | RPA at a computer software company with 1,001-5,000 employees

One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.  

A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.  

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Head of Quality Model Office at ADROSONIC

One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

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Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,676 professionals have used our research since 2012.
CO
Associate Vice President at a tech services company with 1,001-5,000 employees

Some things could be improved in ProcessGold even though it is already very useful. New integrations sometimes depend on new technologies or new hardware. The compatibility with the various integrations with new technologies should be enhanced so that these can be adopted as they become available.  

It is an expensive solution. It would be good if the company could consider some type of change to the licensing model that could help clients better regulate the costs in different ways.  

Another improvement would be on the development side for test management. It would be nice to be able to create new custom features for testing within that module.  

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CEO at Connected Wizdom

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

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Co-Founder at Beta Edge Technology Limited

The database connectors I found are not fully free and expire after 30 days. That is something I would like looked at for MongoDB specifically. With regards to this, I was working on a project that needed a robot to read data from a MongoDB database. To achieve this, I used the CDATA ODBC driver because I couldn't find a direct Activity to achieve this from Studio. See the link to the CDATA ODBC driver for UiPath here https://www.cdata.com/kb/tech/...

It would also be great to have UiPath Insights included in the free Orchestrator. The Insights module is currently only available for paid licenses. It would be great for developers to have it included in the free version because then we could try it out. 

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RPA Practice Head / Delivery Manager at Knot Solutions FZ LLC

In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done.

As for features that should be included in the next release, I would say that the UiPath should follow a flow X where a person who has a business process understanding and has an understanding of UiPath would be able to automate their own processes.

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EA
PROGRAMMER at a financial services firm with 501-1,000 employees

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

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Consultant - RPA at a tech services company with 11-50 employees

I would like to see more enhancements to the recording feature. Also, more logic-based conditions and flows should be shown.

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RPA Engineer at a financial services firm with 501-1,000 employees

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

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Program Manager - IA at Proven Consult

Process mining doesn't need an improvement as such. However, to get the data from the business process, the backend data, and the log data, from the business and feeding that to process mining is a challenge. 

Not everyone in the business can readily provide the kind of information that is to be put into process mining, which is an area that needs to be worked on.

At the moment, process mining is a new product, so the pitfalls or the cons of this tool are yet to be realized. It's too early to say.

What I would expect is a little bit of an AI component included in process mining. That would help the developers or the business analyst get more insights into the other possible options. 

The element of features that can be included. At the moment it is data-driven. There should be some improvement in terms of its intelligence to artificial means. That is what I'm looking for from them.

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SG
Head of Research And Development at a consultancy with 11-50 employees

The main thing that can be improved is the price, nobody wants to pay that much money for a scheduler.

Another feature they can add is, instead of doing only UiPath bots, it should handle other bots as well. Then I can deploy automation anywhere on any other software. It should not be only UiPath. That's the future of it.

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PL
Senior Consultant at a tech services company with 201-500 employees

There is always a challenge with the infrastructure set up for the client. Setting up the server is something that might be difficult. It needs to be simplified to make it easier to install the tools and start working on the automation.

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Senior Developer Engineer at a tech services company with 51-200 employees

The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.

I would like it to be more user-friendly and more visually appealing so that my eyes can keep watching for hours without getting so tired.

I would like to know what the exceptions are when they occur, including more details about them.

I would like to see enhancements to the recording feature.

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GG
Senior Program Manager at a consultancy with 1-10 employees

The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.

In a future release, they could provide more API integration, for example, with Oracle API.

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AP
Associate Consultant at a computer software company with 10,001+ employees

We do not have much confidence in the intelligence or cognitive capabilities and they should be improved. Automation Anywhere is really good in that area, so I'm looking forward to more advanced features in the future.

I would like to see better integration with the Azure and AWS machine learning platforms.

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Intelligent Automation & Artificial Intelligence Product Manager at PepsiCo

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

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PT
Chief Technology Officer at a tech services company with 11-50 employees

The main issue for us is how data is being collected. I think a lot of Process Mining's tool has a very limited way of collecting process data. Industry-wide there's a gap and data collection needs improvement, it's a constant challenge. Any demo will show an ideal case but when you use it in the actual environment, collecting data is a real problem. Cleaning the data is also a problem, and then being able to analyze it and make any meaningful sense out of the whole thing is the issue. 

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GK
Consultant at a tech services company with 11-50 employees

Documentation could be improved and the cost of the product is high, even if you're a middle scale industry. You might reject the solution on the grounds of cost. Power Automate Desktop is much cheaper than UiPath and Automation Anywhere is also cheaper. 

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Technical Operations Manager at a tech services company with 51-200 employees

Process Mining still has to mature somewhat.

There is a bit of a concern about being able to use this on a mobile device.

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DR
Automation Senior Advisor at a computer software company with 10,001+ employees

I don't think Process Mining has any areas for improvement. I think once you start using it, it's absolutely vital for a project. It's truly one of the most helpful things for a project.

It should be an original part of the package and not just an add-on. Obviously, that makes it more expensive. But I think that once people see the value and they use it, it's so important for everybody. The BAs are really impressed and the developers really get a kick out of it — they love it. It makes it easier to sell. I believe it's even more valuable than Automation Hub.

I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered.

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EM
Director - Enterprise Digital Solutions at a tech services company with 5,001-10,000 employees

It's too early to say as we've only been working with this solution for six months. However, the main issue I have is with its programming. I think they need to work more on producing low code to make it more end-user-friendly. I think there's a big dependency on developers and technical teams in the background.

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KK
Senior Software Engineer at a computer software company with 1,001-5,000 employees

Its price can be improved. They can also have a better plan for training the end users to be able to use this solution.

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CEO at Fit Ideas

This is not a perfect tool, as there are things that should be improved.

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GS
Director at a tech consulting company with 10,001+ employees

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

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MM
Sr. Manager, Digital Transformation at Raya Integration

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

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Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Licensing could be cheaper, it's quite expensive. 

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RS
Director at a financial services firm with 1,001-5,000 employees

The user interface could be more user intuitive.

Also, they need some better data management features. For example, as far as what we are collecting, being able to decipher and comprehend what the process or flow is, that we are looking at. 

They could increase the feature set.

I would like to see the ability to do fixes, such as to address and mitigate some of the gaps or issues in the process flow.

They could develop models, or use cases that can be leveraged for mitigating and remediating process gaps.

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Senior Developer - RPA at aCommerce

I think the user code feature could be improved. 

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RPA Developer Junior at a tech services company with 501-1,000 employees

I have found UiPath Process Mining to be a very complex tool to use. They could improve the OCR recognition feature.

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Digital Transformation Architect at Comdata

In an upcoming release, they could improve on the customization.

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Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,676 professionals have used our research since 2012.