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reviewer1250673
User at a tech services company with 501-1,000 employees
Real User
Top 20
Reduces processing time without sacrificing quality and has good support

Pros and Cons

  • "UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs."
  • "One scenario where it is not great is on remote desktop automation, where applications are not directly accessible."

What is our primary use case?

UiPath is the go-to tool if you need to automate tasks that can be combined to create an automated process. We provide services to customers using UiPath. They come to us with their needs, be it to improve performance, accuracy, or reduce costs, and we help them by automating processes that, most of the time, consume too much in terms of unnecessary human resources.

How has it helped my organization?

We have many successful cases where the customer has noticed an important reduction in processing time while also maintaining excelent quality.

What is most valuable?

This solution is especially efficient if the process being automated involves legacy applications that do not and can not be automated using APIs.

UiPath is great for desktop automation because it integrates well with applications and we are able to tailor selectors to our needs. 

What needs improvement?

One scenario where it is not great is on remote desktop automation, where applications are not directly accessible. It does, however, have some features to facilitate this kind of automation and definitely stands out from the competition because of things like that.

For how long have I used the solution?

I have used UiPath for the last nine months.

What do I think about the stability of the solution?

The product is very stable and no weird behaviours should be expected.

What do I think about the scalability of the solution?

This solution is extremely scalable. It has a cloud platform to manage the workforce and can work with parallelism.

How are customer service and technical support?

The support team responds fast and seem to be interested in solving problems.

Which solution did I use previously and why did I switch?

I have used Kryon.

How was the initial setup?

The initial setup is not really complex.

What about the implementation team?

We implemented UiPath through a vendor and they seemed to be experts.

What was our ROI?

Our ROI varies from project to project.

What's my experience with pricing, setup cost, and licensing?

There are different licensing options and you should study which one better suits your company's needs.

Which other solutions did I evaluate?

We did not evaluate other options because we work with the tools that our customers buy and we do not get a say in what they acquire.

What other advice do I have?

There is no doubt why UiPath is the market leader, it is very robust, flexible and has great learning material and documentation. The team and community behind this product are amazing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1247202
User at a non-profit with 10,001+ employees
Real User
Top 20
Reduces time in manual invoice processing, and the screen recorder speeds the design process

Pros and Cons

  • "Computer Vision using Microsoft and Tesseract are pretty useful."
  • "They should add chatbots functionality for Microsoft Teams and not only for Slack."

What is our primary use case?

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

How has it helped my organization?

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

What is most valuable?

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

What needs improvement?

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

For how long have I used the solution?

We have been using UiPath for six months.

What do I think about the stability of the solution?

UiPath is pretty stable and if you have any issues with a new version you can rollback.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

What's my experience with pricing, setup cost, and licensing?

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Which other solutions did I evaluate?

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

What other advice do I have?

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1245933
User at a financial services firm with 10,001+ employees
Real User
The Excellent UiPath Drag And Drop Interface

Pros and Cons

  • "The most valuable features of UiPath are the drag and drop activities."
  • "UiPath should also add activities for the Excel application like formatting Excel columns and rows."

What is our primary use case?

The solutions or test cases where we have used UiPath are:

  1. Formatting different types of files (.csv, .dat, and .xls) to .txt
  2. Reconciling data between different applications
  3. The direct-debit application process

We deployed the solution inside a virtual machine in Cloud.

How has it helped my organization?

The organizations where we have implemented the UiPath solution have seen reduction and savings in time and FTEs. Processors were able to focus on other tasks and have the robot work on mundane and repetitive tasks.

The most recent organization is happy with the output and is planning to have other processes automated.

What is most valuable?

The most valuable features of UiPath are the drag and drop activities.

Since UiPath offers eLearning it makes it useful for developers to learn the basic activities used in automating processes.

UiPath also offers documentation and forums that help developers during debugging.

What needs improvement?

The product should be made more friendly to non-programming users, as some functions require a background in VB.NET.

UiPath should also add activities for the Excel application like formatting Excel columns and rows.

For how long have I used the solution?

We have been using UiPath for ten months.

What do I think about the stability of the solution?

The workflow was able to handle the exceptions gracefully. The solution followed the ReFrameWork template of UiPath.

What do I think about the scalability of the solution?

The solution is scalable as we are able to reuse the workflow.

How are customer service and technical support?

We have not reached out to customer service during the implementation.

Which solution did I use previously and why did I switch?

From the start, we used UiPath in automating processes.

How was the initial setup?

Installation of Studio is straightforward but the Orchestrator, we don't have visibility as the client's IT team performed the installation.

What about the implementation team?

The implementation was performed by the in-house team.

What was our ROI?

We don't have visibility on the ROI, just feedback from the client to say they have seen reduction and savings in time and FTEs.

Which other solutions did I evaluate?

We did not evaluate other options prior to implementing UiPath. It was decided and chosen by the organization and recommended by the Business Analyst.

What other advice do I have?

We have created a workflow that is dynamic and reusable.

Overall, UiPath Studio is easy to use and navigate.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dhenn Espiritu
Senior RPA Consultant at Ernst & Young
Real User
Good community and an intuitive interface that makes it easy to develop workflows and save us money

Pros and Cons

  • "The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years."
  • "There are some limitations like the UiPath Executor becoming stuck when running 10GB text files, which is something that really needs to be fixed."

What is our primary use case?

We use this solution to automate business processes and save millions of dollars in operational efficiency. We are developing new automated solutions for our clients and partners, and also training new developers to use this tool to deliver great results by the end of the year.

How has it helped my organization?

The business has saved million worth of dollars in cost savings.

What is most valuable?

The user interface is intuitive and it is easy to develop workflows.

The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years.

What needs improvement?

There could be improvements made in in terms of debugging. Troubleshooting is hard.

I hope there can be more major improvements in Orchestrator, such as the ability to have session variables other than assets.

Being able to filter work queues, just like what Blue Prism has, would be a helpful addition.

There are some limitations like the UiPath Executor becoming stuck when running 10GB text files, which is something that really needs to be fixed.

The training is difficult and should be made better.

For how long have I used the solution?

We have been using UiPath for almost two years.

What do I think about the stability of the solution?

UiPath is a very stable solution.

What do I think about the scalability of the solution?

This solution is very scalable.  Our UiPath team has grown from 10 to more than 50 developers, including business analysts, process analysts, developers, senior developers, and solution architects. Hoping to grow our organization more as new clients are coming in.

How are customer service and technical support?

Customer support is great but not that fast.

Which solution did I use previously and why did I switch?

Prior to UiPath, I used Blue Prism. I switched because my company switched.

How was the initial setup?

The initial setup is not straightforward but also not complex.

What about the implementation team?

I set up UiPath on my own.

What was our ROI?

More than a million dollars.

What's my experience with pricing, setup cost, and licensing?

UiPath is more cost-effective than any other tool.

Which other solutions did I evaluate?

I did not evaluate other options. Aside from Blue Prism, UiPath is the best.

Overall, UiPath is the best in providing a community for all developers.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1249212
User at a consultancy with 501-1,000 employees
Real User
Easy to use and proficient at extracting structured data, saving us from wasting time on manual review

Pros and Cons

  • "The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
  • "The ease of sharing the bot to different users is something that should be improved."

What is our primary use case?

We work with third-party recruiting software to organize candidates and track applicants. We utilize the bot to pull information from these pages and organize it and run actions.

Utilizing the bots to screen resumes helps prevent time being wasted on initial tasks around recruitment.

How has it helped my organization?

It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects. 

What is most valuable?

The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create.

UiPath is intuitive and easy to use. Other systems don't have the ease of use that UiPath has. My organization has worked with its competitors and have not liked the results.

What needs improvement?

The ease of sharing the bot to different users is something that should be improved.

Something of "cloud" capabilities would be a useful inclusion. We live in a time where remote work is essential and we should be able to access and run the bot from anywhere.

Typically, you can run these processes in the background but it slows down the computer. 

For how long have I used the solution?

We have been using UiPath for less than a year.

What do I think about the stability of the solution?

There are lots of updates but it is a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, this is the best automation system I have worked with so far.

How are customer service and technical support?

My suggestion is to use the forums at https://forum.uipath.com/

Which solution did I use previously and why did I switch?

We did use another solution prior to UiPath but it didn't have the functionality that we were looking for. Also, it was not intuitive. 

How was the initial setup?

The initial setup is straightforward. Buy the license, download the software. 

What's my experience with pricing, setup cost, and licensing?

My advice is to try the system out with the Community Edition first.

Which other solutions did I evaluate?

We have looked at a wide variety of automation tools.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
RPA Developer at a tech services company with 10,001+ employees
Real User
Top 20
Employees can see information very quickly, reducing a lot of complications

Pros and Cons

  • "I like the document understanding feature. It gives us more accuracy."

    What is our primary use case?

    We are using attended automation. I help drive a lot of products in UiPath. Now, we are using their data process mining and document understanding features. We are creating forms, then putting data on the forms, so our attended bots will work.

    How has it helped my organization?

    We use UiPath to resolve customer complaints by creating buttons that link to back-end integrations.

    Employees can see information very quickly, reducing a lot of complications.

    Uipth gives us as good speed and accuracy to improve all the bot la performance.

    What is most valuable?

    I like the document understanding feature. It gives us more accuracy. 

    The AI and machine learning features are very useful for us.

    UI Targets enabled us to quickly build automations within multiple applications, even without the right connectors. For example, we can drag and drop Outlook activities.

    We use UiPath selector technology is a wonderful feature, especially compared to other RPA tools.

    From mobile applications, we use Orchestrator where we can monitor processes and share them. 

    What needs improvement?

    Need more AI and Machine learning build technology and integration of 3rd party applications. Need some improvements in orchestrator

    For how long have I used the solution?

    We have been using it for around two years.

    What do I think about the scalability of the solution?

    5,000 people are using UiPath.

    How are customer service and technical support?

    Any queries that we have, we can go onto their forums. If there are issues, we can contact their support and they will resolve them.

    Which solution did I use previously and why did I switch?

    We have used Automation Anywhere, which is complex to understand. 

    How was the initial setup?

    The initial deployment was not complex.

    What about the implementation team?

    I will rate the level of expertise is 9(out of ten)

    What was our ROI?

    The attended automation has saved us time.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is average; it is not too high nor too low.

    Which other solutions did I evaluate?

    Its speed is better than other RPA solutions. They release more updates, details, and features compared to their competitors. 

    What other advice do I have?

    We can learn from UiPath Academy.

    I would rate the solution as a nine (out of 10).

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    ITCS user
    Client Account Manager at a tech services company with 10,001+ employees
    Real User
    Top 10
    A user-friendly solution that improves process efficiency and reduces human error

    Pros and Cons

    • "This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
    • "Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such."

    What is our primary use case?

    We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

    How has it helped my organization?

    The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

    What is most valuable?

    This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

    What needs improvement?

    Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

    For how long have I used the solution?

    We have been using UiPath for two years.

    What do I think about the stability of the solution?

    UiPath seems very stable and I haven´t noticed any crash.

    What do I think about the scalability of the solution?

    UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

    Which solution did I use previously and why did I switch?

    I did not use another RPA solution prior to this one.

    How was the initial setup?

    This solution is very easy to set up.

    What about the implementation team?

    Implementation was done by our in-house team.

    What's my experience with pricing, setup cost, and licensing?

    License costs are high, but the setup is really quick and does not demand a lot of resources involved.

    Which other solutions did I evaluate?

    We did not evaluate other solutions before choosing this one.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1249323
    User at a educational organization with 501-1,000 employees
    Real User
    Top 20
    Appealing GUI and the Orchestrator queues are helpful for large volumes of data

    Pros and Cons

    • "The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."
    • "I would like a way to add priority to the outgoing mails from UiPath studio."

    What is our primary use case?

    I use it to provide training on UiPath.

    In the past, I have used UiPath to automate the debit card activation web portal. The task is to read data from Excel and put it into the web portal.

    I used it for DMS portal automation as well, after reading scanned PDFs and updating data in the DMS portal.

    How has it helped my organization?

    Currently, I work as a trainer, and the community edition has helped me train many developers in Uipath.

    What is most valuable?

    The most valuable feature is Orchestrator Queues, as it comes in really handy when processing large sets of data.

    I find the great GUI of UiPath very appealing.

    The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects. 

    What needs improvement?

    Below are the three features that need improvement:

    • Allow "Wait for task" to be used in XAML files other than Main.
    • Allow mail-type variable to be stored in Orchestrator queues.
    • I would like a way to add priority to the outgoing mails from UiPath studio.

    For how long have I used the solution?

    I have been using UiPath for one year.

    What do I think about the stability of the solution?

    I would rate stability at 90%.

    What do I think about the scalability of the solution?

    Easily scalable by buying licenses from platform.uipath.com.

    How are customer service and technical support?

    The technical team at UiPath is really very helpful.

    Which solution did I use previously and why did I switch?

    I did not use another RPA solution prior to UiPath.

    How was the initial setup?

    The initial setup is straightforward.

    What about the implementation team?

    I would rate my vendor team a nine out of ten.

    What's my experience with pricing, setup cost, and licensing?

    My advice is to use the community edition first to automate a small business process and then go full-on with UiPath.

    Which other solutions did I evaluate?

    I evaluated Automation Anywhere.

    What other advice do I have?

     Its great software. Just download UiPath and try for yourself.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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