UiPath Overview

UiPath is the #1 ranked solution in our list of best RPA tools. It is most often compared to Microsoft Power Automate: UiPath vs Microsoft Power Automate

What is UiPath?

UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience.  The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.

UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.

UiPath Buyer's Guide

Download the UiPath Buyer's Guide including reviews and more. Updated: July 2021

UiPath Customers

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

UiPath Video

Pricing Advice

What users are saying about UiPath pricing:
  • "Our license cost is reduced since we don't require any IT support."
  • "In the initial days, UiPath was more competitive in terms of the license pricing as compared to Blue Prism and Automation Anywhere; it was much less. Currently, the pricing is quite standard compared to the other two vendors."
  • "I can estimate our licensing costs are approximately $100,000 USD per year."
  • "The price of UiPath is higher than competitors, although the cost depends on what functionality and tools you require"

UiPath Reviews

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AS
RPA Developer at a consultancy with 11-50 employees
Real User
Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving

What is our primary use case?

I started my RPA journey as a developer, and I first heard about UiPath as a low-code, drag-and-drop automation platform. Back then, it was very much in the beginning stages of its development. Ever since then, I've seen it evolve quite fast. I would say even faster than other RPA platforms that I've used, in just a few years. Thinking back to when I first started using it, there are many new features and updates and it's my preferred platform for RPA. We primarily used unattended automation, where you deploy the bots to work autonomously. This is unattended, end-to-end automation with no… more »

Pros and Cons

  • "The highest benefit of it is that it's just there, ready to use, and you don't need to start from a blank screen."
  • "From a developer's point of view, my biggest struggle with UiPath is debugging."

What other advice do I have?

Part of automation is the analysis and optimization of processes because the analysis phase is a by-product of wanting to automate a task. If you want to automate something, you have to break it down into parts and really look at it and think, "How can I reduce this into a series of business rules, a series of decisions, or series of steps?" It's an exercise of process optimization in and of itself because a good practice in automation is to not just take what it is and automate it, but to think, "Does what is currently in place actually work? How can it be improved? How can it be streamlined…
Goran Jednak
Senior Lead Developer at a leisure / travel company with 11-50 employees
Real User
Top 20
Helpful support, good learning materials, and it saves our business time and money while reducing errors

What is our primary use case?

We have licenses for 15 robots and they are running internal processes. We develop them using UiPath Studio and we only use unattended automation. Our primary use case, which is 70% of what we have automated, is related to our booking system. Instead of having 10 agents who handle the booking or creating the reservations, the work is done by the robots. Sometimes, bookings are very simple where you have just airfare or the hotel, but in our case, it's quite complex. We call it dynamic packaging, which will have a flight component, you can have a hotel component, different attractions, meal… more »

Pros and Cons

  • "The biggest benefit that we have from UiPath comes from using the API."
  • "The first area that needs improvement is backward compatibility."

What other advice do I have?

We have been thinking about using the Orchestrator with the cloud option, but because of the current world situation, especially because we are in the travel industry, our income has been significantly reduced. At this point, we are more or less in survival mode, so we decided to stay as-is. We were also supposed to get Orchestrator, the latest web developer, and a production license but we gave up because we cannot afford it at the moment. Travel may be idle right now but post-COVID, which hopefully is next year or by end of this year, we're going to get the official Orchestrator license…
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,817 professionals have used our research since 2012.
Ankesh Sinha
Senior Analyst at a tech services company with 10,001+ employees
Real User
Top 10
Orchestrator Cloud Review

What is our primary use case?

I have multiple use cases as part of this solution, since I work in different domains with different technologies and applications. We use attended and unattended bots. One use case was for a credit-based client where we worked on the UI automation of the application. We were using UiPath Automation Cloud because our team is spread across different geographical locations, like the U.S, APAC and EMEA regions. We had different RPA developers who are developing the script simultaneously and putting it on the system, and our business case was that we wanted to automate the UI applications. Since… more »

Pros and Cons

  • "It is a single point of truth. There is no discrepancy or ambiguity. We can go to the leadership team, and say, "This is what it saves us on costs, man-hours, and effort that we used to do manually versus what we are doing now using the bots.""
  • "To provide detailed analysis, there has to be some improvements so we can provide drill-down data to developers showing, "Hey, this has gone wrong." If they could also incorporate that as part of the reports, then it would be very quick to view on the dashboards."

What other advice do I have?

One of the newest upgrades that we had was in respect to payments getting added. New functionalities are getting added. They also work on the feedback that they get from interviews conducted by sites, like IT Central Station, who take unbiased reviews. They work off this feedback, which is why they are upgrading their products out in the market. I haven't used the AI Fabric solution as of yet because we don't have a business case for it as of now. If you are ready with your own business process that you want to get automated, then I would recommend UiPath for its intuitiveness. You should…
reviewer1427238
Dir., Resource Management Systems and Data at a healthcare company with 10,001+ employees
Real User
Top 10
Eliminates mundane, redundant processes, enabling our workforce to be more efficient, and to feel better about their work..

What is our primary use case?

We are in healthcare, and the supply chain can be a fragmented process, and now with the Pandemic quite fragile. In recent years, companies have been implementing leaner supply chains to reduce their costs. We found that our best approach to dealing with supply distributions was to create a partnership with a distributor who could provide us with a very large percentage of our day-to day-supplies. We have Central inventories in each of our hospitals; however, we use a stockless operation Monday-Friday. This means we fill supplies for our nursing units on the weekends, but during the week, the… more »

Pros and Cons

  • "Since we are getting information out to folks faster, they can spend the resource time needed to determine the best approach for what to replace it with, or if we need to work with a sales rep. It ensures that our staff have the best tools to do their job faster."
  • "We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table."

What other advice do I have?

Start with processes that happen over and over every day. Something that you have to do, like data entry, whatever it is. Peel back the onion, then look and see how you can automate some of that through a tool. You have to look at what your processes are and understand how those are getting done today. Maybe even share that information with somebody outside your area, because people from the outside might say, "Well, why don't you do it this way?" Because you've lived it so long, you don't even know why you wouldn't nor do you know the questions to ask. Therefore, look at your base processes…
Kaitlyn Kapp
Software Engineer at Security Benefit
Real User
Top 20
Running unattended processes and receiving daily reports has helped us become more efficient

What is our primary use case?

We are using attended and unattended robots, Orchestrator, and Studio. We are in the financial services industry. A lot of what we do is background data processing, and we use the unattended robots for a lot of it. We do have some attended robots as well, but most of our processes are unattended. I am a developer, so I primarily use Studio. I write the instructions for our Orchestrator Application Manager to do everything we need in Orchestrator. We are currently operating an on-premises deployment, but we're in the pilot group for Cloud, so as soon as we get a date on that we'll probably be… more »

Pros and Cons

  • "I think the most valuable feature is being able to run processes in an unattended way where we can schedule them, and then have the report sent to the process owner's inbox in the morning."
  • "I would like to see a biweekly scheduling option in Orchestrator."

What other advice do I have?

When I was in business school, they taught us that the things that users like the most are the things they didn't know they needed. I think UiPath does a great job of anticipating the users' needs, and they meet them before we knew that it was what we needed. I am excited about the next release. I recently had a discussion with my father, who works for one of the energy companies in my state. He works at the IT level but on the infrastructure side. When I explained to him our savings in terms of hours that we have had since adopting RPA, he was very excited and is now heading their RPA…
SM
Manager and Lead - Digital Center of Excellence at a consultancy with 1,001-5,000 employees
Real User
Using Background Process as a template, I can run multiple robots on the same system

What is our primary use case?

Most of the time, we work with financial services to automate financial transaction monitoring systems. We go through multiple CRM and financial systems, then query the transactions based on the KYC information. We use OCR operations, using UiPath Robot, to fetch information, such as, identification number, passport number, and their tax information. We extract this information, then validate with our financial data or transactions data to ensure that there is no fraud nor anomalies in the system. If there are any suspicious transactions or potential fraud, we do manual investigations. Those… more »

Pros and Cons

  • "If we have one place where we can see the end-to-end journey of our automations, then I do not need to manage multiple licenses. I do not need to spend money and expertise hiring multiple people and training them on multiple platforms. Also, when upgrading the systems, if I have a one place where I can manage all my automations at the same time, including UI and background automations, then we can build low-code apps using UiPath Apps. Therefore, I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them."
  • "One of the 2018 projects was built using version 18.2. We then got a report from users that it was not working. Most of the time, it failed on multiple use cases. When we took the process from the owner to repair and troubleshoot, we found that many packages were not being recognized by the new version, which is 2020. So, we had to upgrade to the latest package, then do a repair. It took a good amount of time for us to repair the package. We had to go back to the UAT environment, then do testing and get approval from the UAT. We then had to sign-off and deploy pre-production and post-production Hypercare. So, the automation cycle being repeated by almost 40% is quite costly to the business, but this is rare."

What other advice do I have?

We have been using the UiPath Apps feature for the last four or five months, so it is relatively new for us. Most of our technical people are experimenting with UiPath Apps. We have planned training sessions for business users to upskill them. If you are starting or in your initial days, I advise you to use the UiPath community version. Try first to do a PoC with the community version, trying out the automation in UiPath Cloud for free. Once you realize that this is something good as well as understand the value of it, then you can start with the initial package. If you think that you can…
JL
Automation Lead at a manufacturing company with 10,001+ employees
Real User
Good training and a forward-thinking platform, Unattended bots save us time and eliminate errors

What is our primary use case?

We are using unattended bots, Orchestrator, and Studio. We use this solution for doing a variety of things. It includes a lot of back-office finance and accounting, tax, and a little bit on our operations side. We're also using it for some test automation within our IT group, so helping to test our points of sale, and some of our data transfers as well. Orchestrator runs on a dedicated server, but our bots all run on virtual dedicated machines in our data center. There were some challenges in setting everything up to run in a virtual environment. We implemented a couple of years ago, so I… more »

Pros and Cons

  • "The Orchestrator management tools are growing a lot and are constantly improving."
  • "The technical support is a bit of a weak point for this solution, and ideally, they can improve turnaround time so that we don't have to figure things out ourselves as often."

What other advice do I have?

I really liked a lot of the things I see coming in terms of the future improvements for Orchestrator. I think it's going to continue to grow into a true kind of Cloud Platform for end-to-end automation, whereas right now, it's a little more focused just on building things in Studio, and then managing monitoring them in Orchestrator. So, I'm excited about some of the further integration with the dashboards and everything for managing how it works. Upcoming is better management of projects from end to end. I've built a lot of things myself to keep up with that. But having UiPath support, a lot…
Gabriel Haibi
Digital Efficiency and Innovation Manager at NeoBPO
Real User
Top 10
Intuitive and easy to use, simple to set up, improves speed and efficiency of our customers' business processes

What is our primary use case?

Our core business is BPO, which is Business Process Outsourcing. We have massive operations that we have to perform for our customers and we have a digital section of the company that is assisting with that. The digital section is relatively new, being no more than two years old. We are building a number of solutions and tools that our digital section is using, and RPA is one of these tools. The goal is to help our customers innovate and assist them with their digital transformation, ultimately making them more efficient and more profitable. This is possible because some of the processes are… more »

Pros and Cons

  • "The most valuable feature that we are using is UiPath Apps because it makes it very easy to implement tasks."
  • "There are some enhancements that can be made within Orchestrator, such as the addition of new dashboards that provide us insights into processes that are already running, which would help us a lot."

What other advice do I have?

We have conducted a proof of concept using UiPath's unattended robot capability to enable a self-service chatbot. Specifically, we used the unattended bot to speak with our S3ND (messaging) solution, which is a chatbot. The scheduling was done via APIs and the communication was done through the chatbot. This is something that we have tested, but not yet deployed. We do think that this is an important next step for us to look at. We do not use the Document Understanding and AI Fabric features at this time but we are already testing it in some of our customers to implement them as soon as…
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