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UiPath OverviewUNIXBusinessApplication

UiPath is the #1 ranked solution in our list of best RPA tools. It is most often compared to Microsoft Power Automate: UiPath vs Microsoft Power Automate

What is UiPath?

UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience.  The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.

UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.

UiPath Buyer's Guide

Download the UiPath Buyer's Guide including reviews and more. Updated: October 2021

UiPath Customers

Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo

UiPath Video

Archived UiPath Reviews (more than two years old)

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FP
Process Specialist at Biffa Waste Services
Real User
Easy to deploy and has a helpful Studio

What is our primary use case?

We are using this solution for a POC and Pilot stage for RPA deployment.

How has it helped my organization?

Ease of deployment means that business benefits can be developed quickly and easily.

What is most valuable?

The most valuable feature of this solution is the Studio.

What needs improvement?

Additional help with ROM and approach would be an improvement.

For how long have I used the solution?

We have been using this solution for six months.

What is our primary use case?

We are using this solution for a POC and Pilot stage for RPA deployment.

How has it helped my organization?

Ease of deployment means that business benefits can be developed quickly and easily.

What is most valuable?

The most valuable feature of this solution is the Studio.

What needs improvement?

Additional help with ROM and approach would be an improvement.

For how long have I used the solution?

We have been using this solution for six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
reviewer1180599
User
Real User
Increased speed and accuracy for invoicing, but the accuracy depended on using native PDFs

What is our primary use case?

I use this solution for the automation of Accounts Payable invoices.

How has it helped my organization?

This solution has improved business by facilitating increased speed and accuracy.

What is most valuable?

The most valuable feature of this solution is capturing information.

What needs improvement?

I have identified two issues that have to be improved: It was necessary to use native PDF rather than a scanned PDF document to improve accuracy. Templates had to be created for different formats.

For how long have I used the solution?

I have been using this solution for six months.

What is our primary use case?

I use this solution for the automation of Accounts Payable invoices.

How has it helped my organization?

This solution has improved business by facilitating increased speed and accuracy.

What is most valuable?

The most valuable feature of this solution is capturing information.

What needs improvement?

I have identified two issues that have to be improved:

  • It was necessary to use native PDF rather than a scanned PDF document to improve accuracy.
  • Templates had to be created for different formats.

For how long have I used the solution?

I have been using this solution for six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,089 professionals have used our research since 2012.
reviewer1053186
User
Real User
The OCR feature is the most valuable for processing PDFs, images and the Citrix environment

What is our primary use case?

Getting data from the SharePoint site and processing the data with business logic, and after this, inserting the data one by one into the QuickBase site. The environment was development, QA, and production. We are working for back office automation so work with Microsoft office products.

How has it helped my organization?

UiPath RPA process reduced manual work, improved work efficiency, decreased human mistake and increased scalability by using unattended bots. use orchestration for attended and unattended robots and for centralize control the environments . Handle daily jobs.

What is most valuable?

The OCR feature is the most valuable for processing PDFs, images and the Citrix environment.

What needs improvement?

LINQ and Lambda expressions…

What is our primary use case?

Getting data from the SharePoint site and processing the data with business logic, and after this, inserting the data one by one into the QuickBase site. The environment was development, QA, and production. We are working for back office automation so work with Microsoft office products.

How has it helped my organization?

UiPath RPA process reduced manual work, improved work efficiency, decreased human mistake and increased scalability by using unattended bots. use orchestration for attended and unattended robots and for centralize control the environments . Handle daily jobs.

What is most valuable?

The OCR feature is the most valuable for processing PDFs, images and the Citrix environment.

What needs improvement?

LINQ and Lambda expressions should be included fully.

For how long have I used the solution?

I was using from last 2+ years
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Head Consultant at Delosevrve Technologies Ltd
Real User
Turnaround time for claims payment has been reduced

What is our primary use case?

The primary use case is for a medical claims process automation using UiPath RPA.

How has it helped my organization?

Streamlined the medical claims process. It reduced errors by 30 percent. Improved user productivity by 50 percent. Turnaround time for claims payment has been reduced from 120 days to 30 days.

What is most valuable?

It is easy to manage the robotics environment with Orchestrator, including scheduling and reporting.

What needs improvement?

Optical character recognition for hand written documents could be improved.

For how long have I used the solution?

15 months.

What is our primary use case?

The primary use case is for a medical claims process automation using UiPath RPA.

How has it helped my organization?

  • Streamlined the medical claims process. It reduced errors by 30 percent.
  • Improved user productivity by 50 percent.
  • Turnaround time for claims payment has been reduced from 120 days to 30 days.

What is most valuable?

It is easy to manage the robotics environment with Orchestrator, including scheduling and reporting.

What needs improvement?

Optical character recognition for hand written documents could be improved.

For how long have I used the solution?

15 months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user1142991
Senior Technical Consultant at Brillio
Real User
Easy to use and has increased our productivity

What is our primary use case?

We are checking products in search of a better RPA solution for our landscape.

How has it helped my organization?

This solution has increased productivity in our organization.

What is most valuable?

The most valuable feature is its ease of use.

What needs improvement?

Better alignment of workflows for development is needed.

For how long have I used the solution?

Evaluation period.

What is our primary use case?

We are checking products in search of a better RPA solution for our landscape.

How has it helped my organization?

This solution has increased productivity in our organization.

What is most valuable?

The most valuable feature is its ease of use.

What needs improvement?

Better alignment of workflows for development is needed.

For how long have I used the solution?

Evaluation period.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pravinraj Vincent, PSM
Technology Specialist at Cognizant
Real User
Easy to automate for people without any programming knowledge
UiPath is the best tool for Robotics process Automation(RPA) compared to other tools because for people who don't have any knowledge of programming can automate simple processes easily. It needs to be improved in the workflow debug. Currently it does not allow to modify the values in the variables. It would be better if it is allowed. I would like to see this in the future releases.

UiPath is the best tool for Robotics process Automation(RPA) compared to other tools because for people who don't have any knowledge of programming can automate simple processes easily.

It needs to be improved in the workflow debug. Currently it does not allow to modify the values in the variables. It would be better if it is allowed. I would like to see this in the future releases.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Birinder Singh
Founder | RPA Solution Architect at Auxiliobits Technologies
Real User
A feature-rich solution with strong community support

Pros and Cons

  • "The OCR feature is very handy to extract structured and semi-structured data from documents."
  • "Extending the UiPath studio in terms of UI and functionality would improve this solution."

What is our primary use case?

We use this solution for automating manufacturing processes from invoice processing to accounts payables. All of these use cases are solved using UiPath. For insurance sectors, reconciliation is another process that is automated using UiPath. I have been using UiPath at various enterprise levels.

How has it helped my organization?

We provide professional services around RPA and UiPath, and we have certified developers in-house. I have helped many organizations to set up their Center Of Excellence in a hybrid model, wherein the stakeholders and developers are shared in-house and with our company.

What is most valuable?

UiPath is rich in features. The OCR feature is very handy to extract structured and semi-structured data from documents. A rich set of activities and an open platform is pretty helpful in creating solutions out of the box. The community forum is quite helpful in solving issues when they appear.

What needs improvement?

I would want UiPath to build as many activities as possible. The new machine learning activities in the UiPath AI fabric is something I am looking up to. There are many focused sets of activities and the ability to build custom activities is a great feature and can be made richer.

Extending the UiPath studio in terms of UI and functionality would improve this solution. This relates to adding hooks to the workflow/activity execution and extending the UiPath Studio UI with more functionality like a handy tool for activities with icons etc.

The orchestrator also can have set of APIs to work with.

For how long have I used the solution?

One year.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

This solution has a very competitive and flexible pricing scheme that depends on the process complexity.

Which other solutions did I evaluate?

I evaluated AutomationEdge and Thoughtonomy.

Disclosure: My company has a business relationship with this vendor other than being a customer: Auxiliobits Technologies www.auxiliobits.com is a Business Partner of UiPath and have been involved in RPA projects.
Saif Ul Islam Khan
Sr Managing Consultant at Abacus Consulting
Consultant
Leaderboard
There is no coding required to implement a complex business process

Pros and Cons

  • "There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes."
  • "The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements."
  • "Tech support takes time replying to queries. It should be improved."
  • "You can't write small snippets of code. If you want to do a single code snippet, this is not available by default."

What is our primary use case?

UiPath is best at its core and with the help of plugins from UiPath and community you get solutions to a lot of problems out of the box. I have tried couple of more platforms, but the easiness, diversity and flexibility that UiPath provides is unparalleled. 

In the recent top 50 enterprise application at g2crowd, UiPath is at 18th place and topmost in the automation platforms. 

I have done quite a lot of different real-time projects with UiPath. In one big project, there was a lot of loan applications from scanned documents. We used Abbyy Flexicapture for reading OCR and ICR text and we read it very accurately. It really boosted the moral and now we are automating the whole CAD department of the bank. 

Now we are looking forward to more complex processes and try using the ML and AI into it.

How has it helped my organization?

RPA is our bread and butter. We have implemented projects in the telecom and financial industries. 

A good example was when we implemented a network process in the telecom sector. The time for that process was seven minutes, then by implementing the RPA, we drastically reduced it to 40 seconds. The process involved worked on four different applications. Each application required a secure login, and the speed was due to the websites being hosted on the Internet. It did not require any internet connection when we implemented RPA on-premise, and used complete network and system resources.

What is most valuable?

  • The ease of the processes
  • There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
  • The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements.

What needs improvement?

You can't write small snippets of code. If you want to do a single code snippet, this is not available by default. For example, if I want to do some date conversions, and that date conversion requires different variables to be available in the context, but they are not there. A small snippet of code change should be available out-of-the-box. This will help me in the long run. I can create activity out of it. Support for a little bit of in-line script should be there.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

There aren't stability issues, though it should have better RAM and cores. When it's overloaded you get considerable problems.

What do I think about the scalability of the solution?

Scalability is one bit which should be properly planned at the time of license and planning. For tight budget projects, you have to be very precise in the runtime execution requirements otherwise, you might face issues.  

How are customer service and technical support?

Tech support takes time replying to queries. The more you go to the community, the more likely you will get replies. Therefore, tech support should be improved.

How was the initial setup?

The initial setup was very straightforward. We were up and running in approximately 15 minutes. UiPath is the best of breed in the market for setup.

What's my experience with pricing, setup cost, and licensing?

Licensing is one of the big issues when I have been doing some pre-sale activities. One robot price licensing is quite high with UiPath. They should provide some discounts to partners so we can spread the product easily in countries, like Pakistan and other areas in the Middle East. Licensing should be reduced and price should be cut down a bit.

Which other solutions did I evaluate?

We also evaluated Blue Prism. We went UiPath due to the community support.

What other advice do I have?

It has a lot of community support with a lot of help available. It is a very mature tool.

The academy for UiPath is very good place to start with UiPath. It is easy and the learning curve is quite low.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Kalyan Appana
User
Real User
Easy to centralize task automation and management

Pros and Cons

  • "The UiPath Orchestrator is one source to easily manage all bots."
  • "I would like to see all a full-featured version for mobile devices."

What is our primary use case?

Our primary use case is to develop automation projects, like automating Excel activities for repetitive tasks and operations on files. We also automate operations on Citrix. With UiPath we can easily manage all of the projects in a single page (i.e. in orchestrator).

How has it helped my organization?

We have used this product to implement automation for several things, including:

  • UI automation that updates a project's status based on conditions
  • Gathering data from web sites
  • Excel functions related to HR operations
  • File checks, to determine the validity
  • Python and .NET scripts to connect to different databases

What is most valuable?

The most valuable features are Activities, Orchestrator, and UiPath Go!

The UiPath Orchestrator is one source to easily manage all bots.

What needs improvement?

I would like to see all a full-featured version for mobile devices.

In some Activities, there are inconsistencies between versions where the most recent does not have support for throwing the same kinds of errors.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and technical support?

The support from the community, as well as from UiPath themselves, is awesome. Also, users have the advantage of training videos and material, including free certifications.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

This solution is priced less compared with other products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jaideep Gangui
Co-Founder and Oracle Fusion Middleware Architect at Fusion Applied
Real User
It has good Academy content and an open platform, which is easy to download and start using

Pros and Cons

  • "The eagerness of UiPath engineers and their salespeople to help us along the process has helped us align ourselves more with UiPath."
  • "The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started."
  • "I would like to see higher end AI type features natively in UiPath. Some native integration over time would help."
  • "UiPath could use more OCR use cases to help with those features."

What is our primary use case?

The primary use case is invoicing and billing. The first thing that we used it for was some content migration from one video hosting provider to another. We later on moved to invoicing and billing, which included time sheets, management, and feeding data into our accounting system.

What is most valuable?

The features that we use the most for our use case include reading PDFs, email integration, and web and desktop automation talking to other desktop software.

We have generally found it easy to use, but we also develop some extensions. We are actually a software development shop, so we have developed extensions to the core UiPath platform. They have made it pretty easy to do that.

What needs improvement?

UiPath could use more OCR use cases to help with those features.

I would like to see higher end AI type features natively in UiPath. Some native integration over time would help.

For how long have I used the solution?

I started with this solution a couple years back.

What do I think about the stability of the solution?

We found it to be quite stable.

What do I think about the scalability of the solution?

We have a relatively small use case. Most people have entered the market on a small scale. The maturity will come in, maybe over this year, as people start to scale up. 

I expect some issues will surface when it starts scaling up. However, that happens with any software. 

How are customer service and technical support?

The eagerness of UiPath engineers and their salespeople to help us along the process has helped us align ourselves more with UiPath.

Support is good, helpful, and eager to help.

Which solution did I use previously and why did I switch?

The UiPath Academy is great. It was one of the reasons which made us choose the tool, and align ourselves with it. It was easy to get the software, and train on it. If you're doing professional work, you don't want to have untrained people work on it. This will not lead to success.

As a software development shop, we value training quite a lot. They made it easy to help our developers come up to speed with the software and get certified.

How was the initial setup?

The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started.

What was our ROI?

We have seen ROI by it saving some hours for us. We are a small company. We use the tool mostly because we want to learn about the software. We also save some hours, but we do it to learn and help other customers who are doing it at much higher volumes. The savings for us is relatively lesser than the savings for a larger customer.

ROI is a bit tricky. Customers need to implement simpler use cases: Get ROI from the tool, learn it, and re-implement it. This is just the nature of how RPA works. I see a lot of opportunities for it.

When customers start scaling up their use of RPA and have learnt how to use it, that is when the real ROI will start trickling in. When you start off, it will take some effort to get it right. Once you developed some maturity with the process, and you're scaling up a lot of use cases, and you have one bot doing a lot of different things and being able to share a lot of processes with a few bots, that's when you will start seeing good ROI.

This tool gives opportunities for people to be productive in other areas, which is hard to measure sometimes. The first step is to get them there, then determine where you can go from there. ROI is a very long term thing. The product lets people focus their skills on what they are good at, which is a type of ROI.

Which other solutions did I evaluate?

UiPath made it easy to learn their software. When we looked at a variety of RPA tools initially, UiPath was the easiest to get started with. It has good Academy content and an open platform, which is easy to download and start using (the Community Edition).

We have been looking at other RPA solutions, but we like UiPath quite a lot.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MC
Tech Lead in RPA Offerings at Perspecta
Real User
The initial setup is simple. Once you install Studio, you can do the development within minutes.

Pros and Cons

  • "Screen scraping credentials of whatever features that it has. The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work."
  • "Stability looks good except that we see that when we run the bot sometimes somewhere in the middle it fails. It will recovers, but I don't know why and can't answer to my customers why. I don't know if something can be done to eliminate the failing piece. I don't know whether it is a stability issue, but it should be handled in future."

What is our primary use case?

We are using it for financial applications in the financial sector. We also have a couple of bigger federal customers who started RPA development on their own, then needed our help. 

Internally, the RPA offerings team is developing more resources, so we can support all our customers. This involves a lot Pegasystems, ERP, and homegrown systems.

How has it helped my organization?

We are really seeing that RPA in the production, where people are using it, they are getting benefit.

What is most valuable?

Screen scraping credentials of whatever features that it has. The robot can log into the system, scrape the data, and enter the data into the system. This eliminates a lot of the manual work that the team had to do, which has improved the performance. Our teams used to do a lot of data entry, and this repetitive work has been reduced. The same resource can now work on some high-end work.

The ease of the use is good and exceeded my expectations. The implementation became easier and more standardized. Also, our development time has been reduced. Using ReFrameWork, we saw that the code become organized very nicely by UiPath and the implementation became easier and more standardized with more prebuilt components, which reduced development time. If you load the ReFrameWork nicely, you can do things faster and more standardized.

What needs improvement?

I have found there to be setup issues with Chrome. Right now, I am using IE.

I am looking for more batching processing because of the ODI framework. While they have a process where they log everything into Orchestrator, then they process it. However, when I have 50,000 to 100,000 records being batch loaded and processed one-by-one Orchestrator, I am apprehensive about it.

What do I think about the stability of the solution?

Stability looks good except that we see that when we run the bot sometimes somewhere in the middle it fails. It will recovers, but I don't know why and can't answer to my customers why. I don't know if something can be done to eliminate the failing piece. I don't know whether it is a stability issue, but it should be handled in future. Other than that, stability looks great.

What do I think about the scalability of the solution?

If you start using Orchestrator, and you put your Orchestrator on a very high-end machine, it can handle thousands of bots. I don't see any issues with running multiple processes on a single bot, then connecting it to Orchestrator.

How are customer service and technical support?

Before using UiPath Academy, we used the customer support to answer our initial questions.

Which solution did I use previously and why did I switch?

This automation is not exactly like other automation that we used to do. This is a different type of automation where we are not disrupting the existing codes. We are providing all these features to the customer.

How was the initial setup?

The initial setup is simple. Once you install Studio, you can do the development within minutes.

What was our ROI?

Once the bot is programmed, it eliminates human error. It doesn't make any mistakes if you have programmed it correctly.

Which other solutions did I evaluate?

Right now, we are not working with other vendors.

What other advice do I have?

I would recommend UiPath and its bots.

Most of our work is with unattended bots. People are more keen to work with unattended bots because they just want to schedule it somewhere in the night and let the bot run, then come in the morning and have it ready.

Everyone in our organization has used the UiPath Academy. We are certified in it. There are three levels of training, which we had to go through before the final certification. The Academy is very good and well-organized. We went through it step-by-step.

One of team members developed a bot in a Citrix environment for a project, and it looked great. From his machine, he connected to Citrix, logged into the application, did some data scraping, and built an Excel file, then provided the data.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
KamranKhan
VP Strategy at Interimage
Real User
The ease of use and implementation together are a huge value-add and time saver to any organization

Pros and Cons

  • "It took us only about two days of man-hours to build it out. Thus, it is easily implemented, programmed, and deployed. The ease of use and implementation together are a huge value-add and time saver to any organization."
  • "I would like more defined processes for around use cases. This might be helpful, as it is more general at the moment."

What is our primary use case?

Our primary use case for it right now is in human resources. We are using it as a recruiting capability where we receive resumes in from recruiters, one in particular. Then, we're looking at the emails, pulling data off the resumes, and loading it into a database. We are also identifying resumes which might need some additional clarification. This saves a lot of time, so somebody doesn't have to go through each email, evaluate them, and pull the resumes down.

Our customers are the DoD, mostly, and some civilian agencies.

What is most valuable?

  • The ability to integrate easily within our IT environment.
  • The ease in which we are able to program and tie it into our various applications.

What needs improvement?

I would like more defined processes for around use cases. This might be helpful, as it is more general at the moment.

What do I think about the stability of the solution?

We have not experienced a whole lot of issues with UiPath at all internally. 

In some of the pilots that we are developing for our partners or for our customers, we haven't seen any major big issues or bugs.

What do I think about the scalability of the solution?

We are still in the initial phases of deploying different bots, one bot at a time. Once we get into the Orchestrator area, we are looking at more of shared, multiple Unattended bot deployments. Then, we will have a better feel for it.

How are customer service and technical support?

The support has been excellent and very helpful. We have received a lot of great information and assistance from the UiPath engineers and partner alliance people, who has been very helpful and responsive.

How was the initial setup?

It took us only about two days of man-hours to build it out. Thus, it is easily implemented, programmed, and deployed. The ease of use and implementation together are a huge value-add and time saver to any organization. 

The ease of use did exceed our expectations. We heard it was easy. We had been trained up and had certified people. However, this was our first endeavor, in terms of deploying it internally, and it went extremely well. 

What was our ROI?

We have seen a huge benefit time-wise, in terms of the repetitive type of activities that we do. Now, we have automated those and can do the more hardcore analysis of the resumes. In the human resources area, it would take 27 minutes to process 20 emails. With UiPath, we are doing it in about two minutes, which is a huge time savings.

What's my experience with pricing, setup cost, and licensing?

Given how cheap it is to initially buy the product, the licensing methodology that they have in terms of renewing every year is appropriate. Later on, if they start charging more early on, for deployment, buying the license, and deploying it initially, then having a lower maintenance fee might be more appropriate. Now, with the scale they are at, it is an appropriate way to do the licensing.

Which other solutions did I evaluate?

We are a partner. We are totally onboard with UiPath. We did not look into different partners to use as a product internally.

It is the market leader, particularly in the federal government. It is getting the widest use right now.

What other advice do I have?

The product is extremely helpful. In terms of usability, capability, and functionality, it's one of the best products that we have used in terms of being easily implementable and cost-effective.

We find that all the materials out there for partner use are extremely effective and organized extremely well. They are very detailed and helpful.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Richard Autry
Consultant RPA Developer at a tech company with 10,001+ employees
Consultant
The integration with third-party vendors built into the product speeds up our development

Pros and Cons

  • "Ease of use and speed of development are the most valuable features."
  • "Some of the transitions from the forum to submitting a ticket are a little clunky. If a ticket could be submitted on my behalf on the forum, then have me boot over to where the ticket is, that is fine. Just kicking me out of the forum, then having me submit a ticket seems counterintuitive to me."

What is our primary use case?

Internally, we use UiPath to automate financial transactions, specifically for invoice processing.

Externally, on the client side, we use automation in the financial space, primarily. There are various use cases from generic file uploads to transaction processing that we implement for our clients.

How has it helped my organization?

We have some processes that haven't been completed flushed out. Right now, there has not been an exact improvement yet.

What is most valuable?

Ease of use and speed of development are the most valuable features. 

The overall integration with Microsoft stack and a few other third party vendors, like Google, are very useful to us. Having these built into the product speeds up our development, so we don't have to code a bunch of connectors on our own.

What needs improvement?

I would like to see some sort of better implementation of the Python modules. Right now, any error code that Python throws up turns into a generic error that is difficult to track down. I would want to see some sort of integration that at least lets me debug the issue.

Its pretty difficult to do source control through the typical Git functions because of the nature of the UiPath and the visual element. Some sort of method to bring source control home for us would be very helpful. A way to systematically track which actions or activities were added and subtracted from a given process before adding to a repository would be very helpful to us right now. Our team of developers is growing, so control has become somewhat of an issue for us.

For how long have I used the solution?

We are still very much in a prototyping phase and don't have full development.

What do I think about the stability of the solution?

Ease of use has definitely exceeded expectations. Initially coming in, UiPath had some features that needed to be implemented that weren't quite there yet. Now, we are on 2018.4 and all of the features that we desperately needed are there. Thus, ease of use has been pretty great.

What do I think about the scalability of the solution?

We have looked into scalability a lot. So far, we haven't done anything that involves a 100 bot. However, the scalability seems pretty easy. Scaling up to just five bots running in parallel has been very easy.

If we are going to build up the environment, we would run on virtual machines. We would connect through Remote Desktop Services, not through Citrix.

How are customer service and technical support?

The technical support has been fairly good. I like that they pick up on interactions in the forum. However, some of the transitions from the forum to submitting a ticket are a little clunky. If a ticket could be submitted on my behalf on the forum, then have me boot over to where the ticket is, that is fine. Just kicking me out of the forum, then having me submit a ticket seems counterintuitive to me.

Which solution did I use previously and why did I switch?

As a company and for our client, we see any sort of legacy system or too many individual systems as somehow needing to be integrated. This is the bread and butter for RPA, and where we started our conversation (and our clients' conversations).

How was the initial setup?

The complexity of the initial setup depends on who you are. First time implementing, it seems a little complex. If you know how to develop UiPath, it is more straightforward. I had to walk somebody through the implementation setup of the environment because they had a lot of questions about where they were going. For software development is not that complex, it is pretty straightforward.

Having some understanding of database management and services is helpful, so you understand the inner workings of UiPath.

What was our ROI?

It has definitely eliminated human error in our internal process, somewhere between full production, deployment and testing. There were definitely some error prone tasks that we eliminated. If I had to give a ball park, maybe 10 to 20 percent of the process was error prone, which we were able to resolve with UiPath.

For time savings: What used to be a 15 minute task, now it takes the bot two minutes for the bot to run through, for example.

What's my experience with pricing, setup cost, and licensing?

Generally, we push unattended. We think the cost savings is better with unattended. As far as ROI, when you are talking about returning man-hours or moving people off work, unattended does that efficiently. Attended doesn't always save much time. Thus, we push unattended for cost.

Which other solutions did I evaluate?

We have seen general platform survey before implementing RPA of the different market vendors.

Personally, I looked at other platforms, and it is hard to transition from UiPath. It does have ease of use that now I am used to.

What other advice do I have?

If you are starting with development, start with the UiPath Academy. For the end user or client, start conversations about security and prevention now, while you get trained up on development.

Internally, there is not a lot of automation in place. We are using a good robotic process automation software to bridge that gap right now and get us further down the automation road. 

We use the UiPath Academy for new hires. The new training programs, both the previous and current versions, with the UiPath Academy work out for us. I have the previous videos, then the current new slide deck idea. It is pretty streamlined and high level, but it is good for getting new people started.

Also, I used Academy just last week. I used it for security because I had some knowledge gaps on security with UiPath.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Thomas McEvoy
Lead Associate at Booz Allen Hamilton Holding
Real User
Unattended bots see ROI immediately since they remove workers from the tasks completely

Pros and Cons

  • "The most valuable features are the unattended bots. Initially, we are going to be looking at a number of attended bots in a pilot phase for our HR internal operations personnel. We are going to come in and try to remove tasks from their daily lives, such as ten minute tasks brought down to five seconds, or we could just completely eliminate them, making them unattended."
  • "I would like to see a UiPath user group to discuss issues. I am unaware of all the activities and features, and this would help. Right now, there is just the user's guide and UiPath GO! It would be great if this feedback went back to the UiPath development team. We should also be notified of new features through an alerting system on UiPath GO!"

What is our primary use case?

It is looking externally at how we can enable the government to identify efficiencies and improve effectiveness. The other is, internally, how can we drive efficiencies within HR and finance, with everything that a big corporation can do. 

  1. How do we help the government realize these benefits? 
  2. How do we help our internal workforce benefit?

It is two different things, and they are similar, but they're not the same thing.

A lot of people externally are worried about the elimination of jobs, but at the same time, they still want that efficiency, and they are looking for it. We want to drive the effectiveness of the workforce, whomever we're working with. 

There are plenty of automation opportunities out there: DoD, the federal government, and commercial space. There are all sorts of stuff that we can do. Internally, we feel the same way. There are lot of things that we can do to make ourselves run more efficiently. If we are preaching to the government that they need to be using this, it's beneficial for us to say, "This is what we have done as a company."

Our company is 25,000 people across the globe. There are certain opportunities for us to include automation in what we do every day. We are doing it now by instituting RPA, specifically, and the tools that the UiPath bring to the table. It will be a game changer for us, if we can get it done at scale.

Automation is growing at our company. A lot of what we do is focused on AI. Going from zero to AI is a Herculean task. It's extremely difficult. However, there are many steps in-between zero and AI that we can do now to help realize the benefit to the company or the federal government, such as the benefits of the efficiencies that we can identify. That intermediate, non-threatening first step can be RPA, which ultimately will lead to enabling AI, but is not AI. 

Within our company, we are looking to identify what those pre-AI steps are, with the goal in mind that we know that the federal government is asking for AI. What we do in the interim is a type of level set, where you can build an algorithm, AI, or machine learning algorithm. This ultimately is what they want, but what they need right now is to aggregate their data in a structured way to be able to feed into those algorithms. That's step one. This is the first step to getting all your data right. It's not easy, because you have to take people out of the mindset of AI.

How has it helped my organization?

A lot of times, in the government, people say, "I'm wearing two hats." It's an idiom. The question I have in response is, "What if we could take one of those hats away?" We can take one of those responsibilities that someone finds cumbersome, or annoying, and remove that from their task list. We have them tell us the steps of their process, so we can automate it, if not pieces, but all of it. That is our starting point with a lot of people, "We can take this off your plate," which is definitely exciting for a lot of people. It scares some people too, but we're working on that.

What is most valuable?

The most valuable features are the unattended bots. Initially, we are going to be looking at a number of attended bots in a pilot phase for our HR internal operations personnel. We are going to come in and try to remove tasks from their daily lives, such as ten minute tasks brought down to five seconds, or we could just completely eliminate them, making them unattended.

The training and certification online is very helpful.

The software is easy to use, as a drag and drop function. Even if it wasn't, the type of support that we get from the people who work for UiPath is paramount to the capability of the tool. The ease of use has exceeded our expectations.

What needs improvement?

The Academy Live that I took was only a half a day course. There needs to be diverse set of courses for those introduced to RPA for the first time. There are different people who show up to this course: 

  • The developer who is interested in automation and automating different facets of the tasks that they have, either at work or for their clients. 
  • Business managers who want to know more about what RPA can do for my business or company. They want the operational and strategic level versus the tactical level of how do I get automation to do the thing I want it to do?

The course was only a half a day, and although we were able to provide two automations and build two bots, it would be helpful if that was extended to include the RPA story and pitch. E.g., What's the story that we need to tell in order to get people to say, "How do I get into the pilot phase now."

I would like to have the course do an introduction, "Welcome to the course. This is what RPA is. Now, let us build your first bot." 

The sales elements of why RPA should be there too:

  • What is the value proposition that RPA brings to the table.
  • Here is the expected ROI for a menial task, saving an hour a week equals this in the long term. Even if you can cut a 25 minute task out of somebody's daily routine, this is the benefit in the long term.

That wasn't there as much. I wasn't really expecting it to be there, but in the long term, if there are a number of different types of training courses which are offered, people will have different breadths of understandings of RPA can really do, e.g., it needs a hardcore developing training and a capture manager. It needs to explain what sort of things a capture manager needs to know. Maybe not necessarily how to develop the architecture for it, but what does that even mean? For example, how easy is it for me to get Orchestrator onto a server? How do I become a reseller of the software? These are the capture manager responsibilities, and it would be helpful if they were explained. While this is probably more of a day two of a training rather than day one. 

I would like to see a UiPath user group to discuss issues. I am unaware of all the activities and features, and this would help. Right now, there is just the user's guide and UiPath GO! It would be great if this feedback went back to the UiPath development team. We should also be notified of new features through an alerting system on UiPath GO!

What do I think about the scalability of the solution?

With our focus on the federal government, they're looking at dozens of bots: Scaling of five instances of Studio, 10 bots of Orchestrator, and three unattended bots. That is far easier to scale than in the commercial world, where they are asking for 1000 instances of Studio and 500 unattended bots, touching 100 different processes. We haven't had that experience yet.

How are customer service and technical support?

The current staff at UiPath won't let you fail (the customer support and customer success managers). They are not going to leave you hanging.

They are an honest broker. They told us when things aren't going to work. They've been upfront and transparent about everything with us.

How was the initial setup?

Our developers have found that it is relatively straightforward. With any installation issues that have come up, we have always had somebody just be able to pick up the phone and call.

What was our ROI?

ROI depends on the complexity the project. Unattended bots tend to see ROI immediately, where attended bots take longer. The savings starts as soon as a bot is deployed.

What's my experience with pricing, setup cost, and licensing?

Getting licenses has been relatively easy.

We have all the prices for the software. Every project is up for a negotiation on how it's going to be done. A lot of times, with the federal government, it will be necessary to put it on contract. When we are bidding for something, we need to know, how many bots are we talking about? The tricky part is when the government is unsure what they actually want. A lot of times when contracts or proposals are put on the street, the government wants something that can support 100 bots. That's not really helpful given that the price points for unattended and attended are different. So, clarification is often necessary when we're asking, what ratio of attended to unattended are you really asking for?

There is some initial sticker shock from a lot of people regarding cost, until you show them what the actual benefit is. Initially, people are just going, "Why?" So, the retort for that is, "Look how much you will save, time, and budget-wise with one bot. If one bot costs X, this is how much it will save you over one year. This alleviates the "Oh my gosh" face, when it's 1200 dollars for a bot. 

Getting clients, and our own people internally, to recognize that this is an investment in efficiency to drive effectiveness. If you can do that, and you can get past any initial sticker shock, thinking strategically and long term, then you've got them. But if they say, "Look, my budget this year is only 10,000 dollars. Why would I put that into bots?" That becomes a different type of discussion. It's mostly focused on, you're thinking about today. We need you to be thinking about three years from now.

Which other solutions did I evaluate?

If you look around at the other software systems, we have chose to go with UiPath because of the ease of the interface and also the customer support that we get from their people. There are a lot of tools out there. The reason why we have gone with UiPath is because of the relationships that we have built and the type of success that we are going to get working with their account leads.

We looked at Blue Prism, Automation Anywhere, and briefly at a couple of the start ups. However, we figured that they didn't have the ATOs that we needed to go within the federal space. There are a lot of people who say they can do this, or they say that they have an offering that can do this. In many cases, that is absolutely true. We wanted to be with a company that we feel is up and coming and will be around in the next decade. We want to use software that is going to be recognized by the federal government as number one, or at least very close.

What other advice do I have?

Be prepared, because you are going to be asked a hundred question. This product takes a team. Your senior management needs to want this product and sign onto training. You will need developers capable of using the UiPath software.

UiPath is not just a technology business. It really comes down to a people business. The people and culture that UiPath provides us leads us to use their software more often.

The NextGen workforce is not going to be cutting and pasting for eight hours a day. That is not a function that a human should be doing anyway. Therefore, we treat RPA as a digital assistant, because who would not want a digital assistant.

People are finding ways to automate the reporting functions that Workday can really provide. This is not at an individual level. At the individual level, you can go in and check your benefits and check your 401K. However, at a macro level, we need people to run Workday reports pretty much daily, and that gets updated in the systems that we have. Therefore, our HR and finance people are all working with Workday, as people of incorporate these big management systems, trying to find new ways to automate them.

It is now on us and our team to be able to implement automation with the Workday, and have it work more efficiently. That will be our next challenge moving forward, automating Workday.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
MA
Web Developer at USDA
Real User
User friendly and can batch process a lot of the hands-on manual work that nobody wants to do

Pros and Cons

  • "It's accessible, but also has enough features for more hands-on developers to be able to do what they need to do. From the two that I've seen, it was the more user-friendly one."
  • "When you're nesting certain workflows, it can get a little complicated as you start getting deeper."

What is our primary use case?

At Forest Service, we have a massive onboarding season. Because our primary mission is to combat forest fires, we have a huge intake of firefighters that we hire every season. Because of that, there's a lot of onboarding material that needs to be processed through HR, literally tens of thousands of people in such a short amount of time. I can see, potentially, RPA being able to help with some of the manual work that we do.

It's probably the best bang for our buck, but there are certainly other use cases potentially. That is the area that I'm more familiar with, though.

How has it helped my organization?

UiPath can batch process a lot of the hands-on manual work that nobody wants to do. I think that's probably its best value. That said, it does kind of highlight the need for standardized processes, which can be challenging at times, specifically in our space. Just having formalized documentation about what the end-to-end process should be is key. Once that's standardized, then it's a lot easier to leverage UiPath for automation.

What is most valuable?

Having looked at other RPA software, I think UiPath is the most user-friendly. At the same time, it's robust enough to customize and get into the source code. It's accessible, but also has enough features for more hands-on developers to be able to do what they need to do. From the two that I've seen, it was the more user-friendly one.

I have used UiPath's Academy for some of the foundational level training, not the more advanced ones. I think I had some feedback at the time. It's been a few months since I've taken it. Overall it was pretty good.

What needs improvement?

I feel like it's pretty good as it is. One thing I would change is when you're nesting certain workflows, it can get a little complicated as you start getting deeper. For example, if you have multiple blocks that need to live inside each other, and you're using a library to drag stuff or just insert it, it can be very challenging from a visual level to see what level it's in or how deeply nested it is. It's hard to roll it up into a parent level display. So, that's a little confusing sometimes. I guess, if there's any way to improve that, I think that would be helpful.

I think UiPath uses VBScript. If there were some kind of library of common things that developers could use, that would be helpful, but it's not a big deal. You can just Google that stuff. Making something like that accessible would be nice, but I don't think it's crucial.

What do I think about the scalability of the solution?

The big question on my end is just how to scale and keep things stabilized. This is such a new technology for us, that there's a lot of questions around it. I think, being able to answer that would be helpful. I don't really know the answer.

How are customer service and technical support?

I don't know about technical support. We were talking to a developer that was helping us at the time just to walk us through. Our experience with the developer was good. They have a very knowledgeable staff. They're very eager to help us figure stuff out. All in all, it was a positive experience.

How was the initial setup?

The setup, at least from the local side, makes sense. This could be just more of my experience since my expertise in UiPath is not as high as it could be. I'm not super familiar with how Orchestrator is deployed and managed, in terms of multiple bots and scheduling, but that's probably a limitation more on my end then with UiPath.

What about the implementation team?

We are currently in the research stage. It's more like proof of concept work. Right now, it's really about convincing people that this is a technology to look at and pay attention to. We are trying to convince the people with the authority that this is a good way to invest.

I have local test environments that I've used personally. At Forest Service, they're very visually oriented. If you talk to them about it, they won't get it. They need to see it to believe it. So, I've been trying to do that locally in my own environment. I have been building use cases that I think are parallel to what we're trying to do, to demonstrate the value.

Which other solutions did I evaluate?

We looked at a couple of alternatives. Automation Anywhere was one of them. I haven't looked at the other ones, since we chose UiPath pretty early on, having heard about them previously. We also considered some others like Pega and a few others.

What other advice do I have?

Automation technology is non-existent in our company currently, but definitely something that should be leveraged for. I think there's a lot of value in being able to free up people from doing small repetitive tasks and just be more strategic focused. The challenge, really, is just convincing people that they're not going to lose their jobs. We need to show them that we're freeing up their time to be more valuable. The challenge is just educating people about what it actually is.

I would rate this solution as eight out of ten. I think it's going a lot of places. It's definitely more advanced than some of the other ones that I've seen. UiPath is probably the best one that we've seen so far.

My advice is to make sure you have your processes documented before you try to fix something that can't be fixed through robotic process automation. At a fundamental level, your organization needs to be ready for it. It's not a magic bullet to fix stuff that's confusing at your organization level. But, if you have it straight and documented and you're doing high volume amounts of it then you should use this to free up people's time and make them do better work. I think it would be useful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
LB
Developer at a financial services firm with 5,001-10,000 employees
Real User
Enables people to do more value-added work and has accommodating technical support

Pros and Cons

  • "UiPath allows people to do more value-added work. I found that we were able to take a person well versed in access programming and convert them to be an RPA developer with relative ease."
  • "It was more difficult to use than we originally thought it was going to be. It's not as simple as drag and drop."

What is our primary use case?

We use UiPath to log into a system, run a report, extract the information from the report, and send emails to hundreds of people, all in just seconds.

How has it helped my organization?

We have a requirement when someone leaves the agency that you have to remove access immediately but that wasn't always done. This allows us the ability to take the daily report when people leave and send notifications to the right people to remove system access.

What is most valuable?

UiPath allows people to do more value-added work. I found that we were able to take a person well versed in access programming and convert them to be an RPA developer with relative ease.

The UiPath Academy RPA training is phenomenal. Just the fact that they offer that information is a huge selling point for them. I continually share links to the site and I encourage people to go out. I tell them to take the training if they want to learn more. I started the technical training, but I kind of oversee the program, so I didn't have to learn all of it. Nevertheless, just the awareness of what RPA is and those intro-functional courses were very informative.

What needs improvement?

It was more difficult to use than we originally thought it was going to be. It's not as simple as drag and drop. You really have to have a background in IT development type of work. I suppose you could make simple automations but we definitely found it to be more complex, especially the supporting infrastructure beneath it.

I think where the improvement needs to occur is within the federal government to put out the policy that it has been determined to be a safe product that can be put on any DoD network. That would be huge, but right now that decision isn't out there and every agency has to go out and make its own determination. Some CIOs are more risk-averse than others. That would be one thing, but obviously, UiPath doesn't have a way to influence that.

What do I think about the scalability of the solution?

We don't know about the scalability until we get in there. From everything I've read and heard, I think it will be scalable and should fulfill our needs.

How are customer service and technical support?

Technical support has been very accommodating. In fact, they'll be on site to help us overcome some of the challenges we've had without having third-party integration support. We've been struggling on our own, but UiPath has been there and has even agreed to come onsite to help work through some of these issues.

Which solution did I use previously and why did I switch?

We have automations everywhere through the agency. There were a lot of presentations being held. Senior leaders started to get wind of this and other organizations were sharing their successes and that kind of piqued our interest to assign somebody to explore it.

How was the initial setup?

The initial setup was complex. I've just seen the emails that go back and forth and I think if we had a third-party integrator, it would have resolved a lot of our questions. The security aspects have been our biggest challenge and concern.

What was our ROI?

We absolutely have a return on our investment. It gets difficult to really quantify what the ROI is when you start looking at that. Just the ability for technicians to do more value-added work is hard to put a price on. We have a system that stores a lot of documents. Our pilot bot was just to log into that system and download the documents for audit purposes. Now we can literally let the bot run for 12 hours pulling all the documents and those people can do more important things.

The pilot bot we set up to send those emails, equated to about 350 hours a year. The audit bot is almost endless because if we can share those bots with our customers and the customers can do the same thing and achieve those same benefits, you're getting into millions of potential dollar savings.

This solution has definitely helped to eliminate human errors, as well.

What's my experience with pricing, setup cost, and licensing?

It would be nice if you could just buy the product instead of having the annual rate license renewals. I assume that's how UiPath makes its money. It's expensive, but I guess we'll have to do the business case to see what the ROI truly is.

Which other solutions did I evaluate?

Automation Anywhere and Blue Prism were really the main competitors. The UiPath Academy, for one, was a big selling point. Other than that, just having conversations with other government agencies that have used UiPath and have succeeded in that development helped us make the decision to choose UiPath.

What other advice do I have?

We have hundreds and hundreds of IT technical specialists. We have very sensitive information that must be protected, which is IT's primary focus.

I would rate UiPath as nine out of ten, not a ten just because of the pricing.

My advice to someone starting out with UiPath is to get third-party integrator support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
KevinBrown
Project Delivery Manager at Deloitte
Real User
Consolidates information and eliminates redundant manual tasks

Pros and Cons

  • "I think there's some scalability to UiPath that's going to make everything pretty convenient and easy to use."
  • "I would like a new feature like some sort of generic interface or input where other UiPath users can examine our product or our situations and help us fix them."

What is our primary use case?

We are using UiPath primarily for process automation. We are trying to consolidate information, eliminate redundant manual tasks, and save some money.

What is most valuable?

I'm developing my first bot, so I can't answer that yet. I've just got my UiPath certification, been thrust into a project which I'm pretty excited about. I don't know what our client is going to ask as of yet. Obviously, those parameters are probably going to change weekly, if not daily. I think there's some scalability to UiPath that's going to make everything pretty convenient and easy to use.

The tool is very simple, even for a layman like myself without a coding background. It's a gateway to the process automation industry. I think this is really the simplest and easiest way to do it.

I used the UiPath Academy and got a certification. It was very easy to use, they are very patient, but it's not automatic. They are very diverse and applications are necessary. The steps just take you all the way through. If you reach a stopping point, you can literally just start over. Then you can try again with another series of questions, some more accessibilities, or different paths towards the same outcome. I loved it. I thought it was pretty simple and pretty easy to use. It's very non-stressful.

Regarding automation, we serve the federal government here, so I'm working for a very specific division in my company. We're serving the client, so I don't even know how new and exciting this is going to be. This is going to be huge. I think we're right on the cusp of all of it. The sky's the limit.

What needs improvement?

Due to the sensitivity of my project, I would like a new feature like some sort of generic interface or input where other UiPath users can examine our product or our situations and help us fix them. Some sort of official UiPath community within, where everyone can kind of help each other out.

What do I think about the stability of the solution?

The stability is fine. The only factor we have is a finicky customer. We need to help them with their choices, changes, reversals, augmentations, but it seems to be pretty simple and intuitive so far.

How was the initial setup?

Our initial setup was pretty straightforward. We used it on a secure client-server, so there was no change from what I'd learned on my own and what I had to use in the work environment. It was pretty simple.

What was our ROI?

In as far as learning the product, it is almost free in its efficiency in teaching people like myself how to use it. With regards to the client, it's a little early yet, but they project incredible savings. One thing I should say about UiPath and process automation is that it's not an attempt to eliminate jobs. This is a huge misconception and stigma. It's an attempt to make working more efficient. In that respect, I think it'll save everyone a lot of money if they're willing to try it and implement it.

Which other solutions did I evaluate?

I've heard about some alternatives, but I haven't used them yet. UiPath is my first entrance into this. I really don't see the need to use anything else. The client likes it as well, so if they're happy with it, I have absolutely no desire to investigate anything else.

What other advice do I have?

I would rate this solution as a solid nine out of ten, just because I haven't used it very long. I'm probably going to give it a ten. I don't know what else UiPath can do for me, and I'm sure there's more.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manisha Katram
Developer at Octo Consulting Group
Real User
Mitigates risks and eliminates tedious IT tasks

Pros and Cons

  • "It helps mitigate the risks. With traditional native active directory delegation, it becomes real messy, real fast. You lose oversight on who has access where. We are an acquisition merger company, so we let go of certain companies and onboard new ones. With native delegations, you lose track on who has access where. With Active Roles, we can always see who has access and what they can do in a very granular way."
  • "Active Roles works with policies and access templates, as well as workflows, which are really powerful. While it comes with a lot of example policies and access templates, there are zero built-in workflows."

What is our primary use case?

We primarily use it for delegating access permissions to help desks, for example. We use it to automate certain things, like onboarding new users, or deprovisioning leaving users. When we add somebody to a group, it triggers some kind of automation workflow. Lastly, we use it to sanitize data entry, so to make sure that capital first letter in the street name is used, certain zip codes aren't allowed, others are, etc., so data is controlled.

How has it helped my organization?

It helps mitigate the risks. With traditional native active directory delegation, it becomes real messy, real fast. You lose oversight on who has access where. We are an acquisition merger company, so we let go of certain companies and onboard new ones. With native delegations, you lose track of who has access where. With Active Roles, we can always see who has access and what they can do in a very granular way. You can modify the street name but you can't modify the city for example. Or you can modify the picture, but not the names and so that granularity is not available normally.

This product has eliminated a lot of tedious IT tasks, especially when people leave. There are about 10 or 15 actions that Active Roles does, scripted, in the same way, each time. It used to literally be a list of things that the admin would do, like: hide the mailbox, disable user, remove the groups, etc. Also, the auditing history that it keeps is very handy for us. We have a change record of what's been done to a user, who did it, and when they did it, which really helps us out.

We really needed this kind of product for its Active Directory delegation. We could not allow everyone to have native access to our Active Directory. The delegation bit was really the trigger. Automation is also a major reason we use UiPath. There was just so much room for human error that we wanted to script activities rather than rely on the admins to know what to do. This is especially important now that we are outsourcing many activities and dealing with a changing audience. In order to make sure that everybody does the same thing at the same time, tools like these make sure that you do everything in a structured manner.

What is most valuable?

The value for us is that it resembles the native tools that most people have grown accustomed to. Most people come from another company where they may not have used Active Roles. Active Roles resembles traditional tools like Microsoft's, which is really good because it eases the way people interact with the tool.

AD and AAD management features are really good. They're better than native tools; they offer an added value. They show more fields than traditional tools, such as password age and status of things that you normally wouldn't see. We still have the mailbox and user information all on one screen, whereas in native tools, you need two tools to show that information.

What needs improvement?

Active Roles works with policies and access templates, as well as workflows, which are really powerful. While it comes with a lot of example policies and access templates, there are zero built-in workflows. I would personally love for it to come with 10 to 20 sample workflows that achieve a certain task but are not enabled by default. In that case, I would be able to just look at those to see how it's done. I could clone them, copy them, and modify them to how I want them. Then I would be good to go, rather than having to reinvent things from scratch.

For how long have I used the solution?

We've been using UiPath for about 10 or 15 years.

What do I think about the stability of the solution?

The solution is very stable. Even if components lose connectivity, or the database dies, as soon as it comes back up, it just reconnects and goes.

What do I think about the scalability of the solution?

It covers all we would like to do. It's scalable; you can make it replicate databases. We don't use a lot of those features, but it is very scalable.

How was the initial setup?

It needed a bit of getting used to, in terms of where you set what, but once you get the hang of it, it's really straightforward.

What was our ROI?

I think we're just paying for mitigating risks. There is the risk of leaving all authorized access behind and the risk of having Active Directory pollution. With that comes a risk of people getting access that they shouldn't have or having multiple accounts for the same thing. There's no money or value added from using the solution, but there is risk management. That is really what you pay for.

Which other solutions did I evaluate?

We did consider using the Microsoft solution because it's free and built-in, and that's what everybody does. However, when you grow beyond a certain ping, or scope, you find out that it just does not cut it anymore. We also considered using other tools, but at the time, I think Active Roles was very much alone in this world. I have to admit, now there are other vendors available, which I don't have any personal experience with, but on paper, they seem to do a bit of the same thing. At the time, though, there was simply nothing else that could even come close.

What other advice do I have?

I would rate UiPath as nine out of ten. There's always room for improvement. This is definitely, really up there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Conrad Tyson
Data Analyst at BAE Systems
Real User
It has a simple user interface where you don't have to write code

Pros and Cons

  • "It has a simple user interface."
  • "The initial setup was pretty straightforward."
  • "I would like a better way to find the little things that aren't simply named."
  • "It could be a little more aesthetically pleasing."

What is our primary use case?

I personally do a lot of process automation and data visualization. I work with a lot of people in procurement and finance to pull data from a lot of different systems, consolidating it, and creating reports, then presenting it. What I do a lot of is taking that consolidated data and creating automated reports with Microsoft Power BI and visualization tools. A lot of where people get hung up is pulling the data and the amount of time it takes to do that. So, people want to be able to automate their processes, as well as have my reports.

When I heard about UiPath, it addresses the initial problem of having to constantly pull data, get updates, consolidate the data, then model it in Excel or other sources, like databases. Being able to speed up that process, then connect it to automated reports, can fully lay out that entire pathway. 

What is most valuable?

It has a simple user interface. We used to have the training onsite Friday and Thursday, and while I personally have a computer science and web development background, a majority of the people there were finance and were procurement who didn't have any technical background. Yet, they are able to learn it because of the GUI and hotkeys, because it is just enter, drag this there, and do that. 

You don't have to write any code. You simply click function, open an Excel file,  and open web browser, then you just grab and drag it. This makes it easy to understand what you have to do and where you have to put fields.

What needs improvement?

It could be a little more aesthetically pleasing. 

I would like it easier to find things. How it works now: 

  1. You look up all the different built-in functions that they have. Most are pretty straightforward. It is click in an open access web browser.
  2. If you don't know the name of what you are looking for, but if you want to be able to do something, then you have to scroll down the page and click it, if it's found.

I would like a better way to find the little things that aren't simply named.

For how long have I used the solution?

I have only been working with it for a few days.

What do I think about the stability of the solution?

I haven't found any problems specifically using the tool. I have only had a few errors, but that is because of personal mess ups when I'm creating processes and a field is messed up or a variable is incorrect. I haven't had any crashes or faults with the free Community Edition and the bot that it has come with.

How are customer service and technical support?

I have talked with the UiPath training staff who came to our site and worked with them. They helped us out with any problems that we had learning things.

I haven't communicated directly with any of their support team members.

How was the initial setup?

The initial setup was pretty straightforward. It was easy for us, and we are government contractors. We had to get all the approvals, but once that was done, it was very simple to get it installed and set up. Then, you just have the desktop client right there. 

I assume going through any of the training on the UiPath Academy that you would have an understanding of how to work through installation issues.

What was our ROI?

I see the potential for ROI and how much time it can save me on cutting down weekly and monthly reporting. It will probably save me five hours a week and another 15 hours a month.

What other advice do I have?

It is a tool, which does what you need it to do.

I went through two non-technical training course to get an understanding of using robotic process automation because I didn't know much about it before I started using the tool. That set me up well before the UiPath Academy to get an understanding of robotic process automation and where it's been going, because I didn't have much knowledge beforehand. However, I plan to go through the Academy training courses. I've heard that it's what UiPath uses internally to get ready for certifications.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kenneth Suen
Strategy and Analytics Consultant at Deloitte
Consultant
It created time savings for my process, but I would like it to handle understanding natural language going forward

Pros and Cons

  • "Being able to understand that your path is structured as a process flow, you are still able to declare variables, and ensure the background logic is sound. You are also able to really visualize what the process needs to do and the paths that it needs to take: true, false, etc. So, it has been very useful in terms of crafting it."
  • "Looking to go from structured to unstructured data, then UiPath needs to be able to handle understanding natural language and scanning of documents which are not well-written or visible, in terms scanning quality. These are probably the easiest target areas to improve on first."

What is our primary use case?

RPA overall is about routine, mundane, structured tasks. We use a number of them at my client's work in terms of how do we do back office reporting for general deliverables, contract compliance, etc. 

We had a few different reports that we had to do every month. We have to hand-jam them into a very poorly-formatted database which had weird drop-downs. Instead of entering them manually, and spending a day or month just punching in titles and numbers, we compile it onto an Excel sheet and have a bot run and dump all that information. 

All I have to do is tweak what information has changed from month to month. This has made my life a lot easier.

What is most valuable?

When I was first introduced to UiPath, I stated that I am very adamantly not a coder. I hate code, lines, and missing that semicolon somewhere in there. Being able to understand that your path is structured as a process flow, you are still able to declare variables, and ensure the background logic is sound. You are also able to really visualize what the process needs to do and the paths that it needs to take: true, false, etc. So, it has been very useful in terms of crafting it.

What needs improvement?

To exceed the expectations, it needs to be easy to debug, not only easy to craft. You need to be able to make it truly do what you want it to do. As a user, you have an idea of what you want it to do. However, when you hit run, it doesn't always do it, then you have to figure out why. That ends up being the majority of your development time. UiPath does pose a bit of a challenge in terms of easy to understand errors, where it's getting stuck, or what was the logic behind the process that we were trying to do from a UiPath standpoint. Making improvements to these would help out a more in terms of being able to make it more user-friendly.

Looking to go from structured to unstructured data, then UiPath needs to be able to handle understanding natural language and scanning of documents which are not well-written or visible, in terms scanning quality. These are probably the easiest target areas to improve on first.

What do I think about the stability of the solution?

If I'm using it as an attended bot, it's pretty stable. When you discussing unattended bots, anything could go wrong in the entire stack. We have found times, if I run UiPath for a week, and it needs to simply loop a PowerPoint presentation, come back in a week, then sometimes the PowerPoint will be dead. It is harder to understand if it was UiPath's fault or if it was because the device decided to do a random Windows update and restart itself. It could be a litany reasons, but even then, I can't be 100% confident that the unattended bot is going to run forever.

How was the initial setup?

It would have been hard to set up without some basic training and basic use cases to practice through first. After some familiarity with the product, it is not hard to set up.

What was our ROI?

We have seen ROI across the board.

It has limited human errors within the confines of how bots were constructed on what we needed them to do.

My specific process that I use it on went from a day to about 15 minutes (time savings).

Which other solutions did I evaluate?

All the RPA tools are good for different things. For my very simple process, I didn't go with Automation Anywhere because setting up the Orchestrator and turning on the server is a pain. I have had any experience dealing with Blue Prism.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Edward Burrows
Robotic Process Automation Program Manager at U.S. General Services Administration
Real User
Enables us to automate manual tasks, reduce labor hours, and shift people to higher value work

Pros and Cons

  • "We were able to automate a lot of data entry into our financial system. We've automated spreadsheet manipulation in the area of financial management."
  • "I'd like to see the ability to operate in a non-persistent environment. Other than that, I'd like to see more intelligence being built in. We aren't using any intelligence yet, but we'd like to."

What is our primary use case?

We use UiPath primarily for our financial operations.

We use this solution in a virtual environment called VMware Horizon. It has allowed us to get started without investing a lot, which was good for us. We need to go to the enterprise solution using Orchestrator as soon as possible. That said, I wouldn't do it differently, because if we were counting on the enterprise environment to get started, we wouldn't have deployed anything in the past year. Because we had this virtual environment, we've been able to deploy 16 bots so far.

How has it helped my organization?

We were able to automate a lot of data entry into our financial system. We've automated spreadsheet manipulation in the area of financial management.

We knew that our process was very inefficient, so we had to invest in a solution like UiPath. We hadn't used any other solution before UiPath. Our processes are manual and error-prone and we have mid-level people who are highly skilled who are doing this non-skilled labor, which is a problem for the workforce.

What is most valuable?

The most value we got from UiPath is the ability to automate manual tasks, reduce labor hours, and shift people to higher value work.

We found the solution easy to use. We wanted to train our staff who were not IT and we were able to do that. People who worked in financial operations were able to learn the software and have successfully developed bots.

What needs improvement?

We used UiPath Academy RPA training to train 14 people. It was good. I think UiPath needs to do a better job of setting expectations and defining the skill level required. That wasn't very clear to us. We couldn't get a good answer. Therefore, it was trial and error. We were told that people just have to be motivated, but learned that that is not enough.  The trainees need to have some demonstrated technical ability.  We found that some people dropped out because it was too difficult for them. Other people picked it up very well because they had somewhat of a technical background. That would be my message for UiPath, to give better guidance on qualifications in the background needed for training.

One does not need IT coding to learn this, but something within business operations that's somewhat technical. For example, writing Microsoft Excel macros, writing business objects reports, and SQL queries. People who can do those things, they can use UiPath.

I'd like to see the ability to operate in a non-persistent environment. Other than that, I'd like to see more intelligence being built in. We aren't using any intelligence yet, but we'd like to.

What do I think about the stability of the solution?

It's stable. We haven't really had technical issues.

What do I think about the scalability of the solution?

It's scalable. We're not scalable now because we aren't using the Orchestrator software yet. We have successfully tested Orchestrator and will begin using it for production soon, giving us greater scalability.

How are customer service and technical support?

We really haven't had to use technical support much. Most of our issues had to do with configuration and the environment, more than the software itself. It's just been one configuration issue related to this software, so far - operation in a non-persistent environment.  I was told there's an enhancement coming, but I don't think we have the enhancement yet.  However, we will not have this issue when we migrate to our enterprise platform with Orchestrator. 

The level of support we received from their technical support was good.

How was the initial setup?

The initial setup was medium complexity. We were using a virtual desktop environment and had to configure it for the software. It took a few months.

What about the implementation team?

We used an integrator to deploy UiPath. Our experience with them was good.

What was our ROI?

We have definitely seen a return on our investment. It took less than a year to see a positive ROI because we had a very small investment to begin with.

This solution has absolutely helped us to eliminate human errors. Most manual processes have 1% to 3% errors, some much higher.  One of our processes has a 25% error rate.  The bots eliminate those errors. 

This solution also saves many hours of manual work. We have measured the number of labor hours automated to be 25,000 hours a year, so far.

What's my experience with pricing, setup cost, and licensing?

We pay $3,000 per license, annually. We're using attended robots, but we will move to unattended as quickly as possible.

Which other solutions did I evaluate?

We chose UiPath because we simply followed NASA's lead. We wanted to move quickly and we talked to NASA. 

What other advice do I have?

We're driving hard to automate as quickly as possible. Traditional IT is not able to automate all the manual work. A lot of manual work unavoidably accumulates between and around core systems.  RPA needs to be part of IT strategy to automate this residual work.  

I would rate UiPath a nine out of ten. The only reason it isn't a ten is because it lacks the ability to work in a non-persistent environment. Effectively when you log in, you have to download the software every time.  However, this is also due to our choices in configuring the environment.  


Disclosure: I am a real user, and this review is based on my own experience and opinions.
JH
Director at a consultancy with 1,001-5,000 employees
Real User
There are pre-built activities which let you build stuff quickly

Pros and Cons

  • "There are pre-built activities, which let you build stuff quickly. It is a functionality where you can record, as a baseline, what a process looks like. Then, you can iterate off of that to build the bot and make it more stable. That is pretty nice because it saves you time."
  • "Some of the documentation that UiPath has around the technical specifications, from a security perspective, are very factual and comprehensive, but they don't have an audience, like CIOs who need to approve this solution. Therefore, the documentation is one area where I might smooth the process out a bit, since the audience is different from the way the documentation is written as technical specifications."

What is our primary use case?

One of the main use cases is stringing together different applications, like a financial system to a database for data manipulation or data extraction. Then, all sorts of little things are added onto that from a process prospective.

How has it helped my organization?

From a process perspective, every single implementation that we have done has saved time: Anywhere from 50 to 90 percent of eliminating the process time. There was an example where there was an analyst who was doing a manual comparison process of a bunch of different systems. The use case was that the bot just goes and checks a bunch of systems, then compares everything. They only have to manage the exception, but it almost entirely eliminated the time capacity.

What is most valuable?

There are pre-built activities, which let you build stuff quickly. It is a functionality where you can record, as a baseline, what a process looks like. Then, you can iterate off of that to build the bot and make it more stable. That is pretty nice because it saves you time.

It also lets you display something very quickly, so you can see exactly how it's going to work.

What needs improvement?

The product has met expectations in terms of ease of use. There is a lot of stuff going on underneath. In the Studio view, there is a right-hand side where there is a lot of configurable components of activities which are built. Some of those are exposed, and some are not. From a stability standpoint, it would be interesting if more of that was power user available.

Some of the documentation that UiPath has around the technical specifications, from a security perspective, are very factual and comprehensive, but they don't have an audience, like CIOs who need to approve this solution. Therefore, the documentation is one area where I might smooth the process out a bit, since the audience is different from the way the documentation is written as technical specifications.

In a Citrix environment, you can't directly connect to a lot of the applications that you can on a desktop environment, or in a server environment, where it is not a virtual machine and going through a pipe. However, that's just a technical restriction.

I would like it if UiPath could watch someone do a process, then builds the bot, but not in a recorder fashion. I want it to watch someone during their day and observe the processes that they do, then provide an informed assessment of what parts of that could be automated. This is because some people do stuff that they don't even realize could be automated, like an interpretation of people's tasks. Technically, that would be hard to do, but it would make a killer application. This make it a product to install on every single person's computer at a desktop level, or every environment, wherever the process is taking place.

There is some learning curve to using even the initial capabilities. While there are a lot of great tools to help you get up to speed and learn how to do it, I almost think there are two types of tracks which are only being addressed by a single product: 

  1. People who are technical and know the stuff which going on behind the scenes. When they use it, they want to have more access and more ways that they can tweak it. 
  2. People who have no coding experience, or low coding experience. In this case, it's great, but slightly limited, in terms of the activities which are pre-built and those are very extensive.

It would be nice to have a medium between the two or power user concepts, where you can open up all of the back-end. I do know you can do this in UiPath to access the code and take advantage of APIs, when you get into some of the really complex implementations beyond just send an emails and copying and pasting data from one thing to the other, which takes up a lot of people's time. There are additional things behind the scenes that would be great to have access to with UiPath.

What do I think about the stability of the solution?

It seems very stable. Like in a desktop environment, I can't think of any issues.

What do I think about the scalability of the solution?

For scalability, it requires additional skews to orchestrate everything. While it is an area where I've had less experience, that is the key component to making it scale.

Automation technology at our customers' companies is in its early phases. They are beyond the pilot, but not at scale, which is pretty common.

A lot of the agencies that we work with, where they are doing a pilot, do one-offs and growing exponentially (one to two to three bots). They just keep using it, then reinvesting it. The bot process is pretty quick: We are doing sprints for them in six to 12 weeks, and they are done. 

How are customer service and technical support?

As a partner, we have a lot of great people at UiPath who we can call and ask about things. 

They've been helpful with understanding what the timeline is for new stuff, like integration and new activity sets. 

From a partnership perspective, like in delivery, they've been really helpful.

Which solution did I use previously and why did I switch?

Having a free Community Edition makes a difference. As long as you can get it installed, then there is no barrier to playing around with it and seeing what it can do.

How was the initial setup?

The simplicity or complexity of the installation depends on the environment and the CIO's willingness to install it, especially in the Federal space.

What was our ROI?

It takes no more than six months to get to an ROI that is at least recouping the costs. Time and again, we are just seeing those cost savings get rolled back into doing the next project. It's like a self-funding, revolving process.

UiPath help our customers to eliminate human errors.

What's my experience with pricing, setup cost, and licensing?

I would like to have transparency in pricing. We're creating more functional robotic process automation use cases all over the place. I'm never really clear on what the pricing model is, the skews, and how much of an investment can be made in letting new agencies do any of the following:

  • Start to do pilots versus proofs of concept.
  • Pricing per bot in production versus Orchestrator costs. 
  • Fixed cost versus licensing cost per user. 
  • Have access to Studio.

Which other solutions did I evaluate?

Our customer also evaluate Blue Prism and Automation Anywhere.

What other advice do I have?

It is a really slick product. Just play around with it. It's doable for all skill levels.

The UiPath Academy RPA training is good and easy to use. There is a lot of content there in terms of going from a very basic understanding to being able to do developments. It was one of the first RPA training courses, from anywhere, that I took. I thought it was really good. I has a lot of use cases to practice on.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
BryanGraham
AI Chief Technologist at BRMi
Real User
It is easy to set up and install compared to its competitors

Pros and Cons

  • "It has a core tool set of things in use to quickly put together an automation, whether it's interacting with an application or website. It gives you the tool kit that you need to quickly put something together. Very often, we can create something in a very short time frame, like in less than a day, and show it to someone. Then, they can see the immediate value of the solution."
  • "Going forward, I would like to see more stability in the robots. When I create a robot, then I want it to work for quite some period of time. I've had some situations, where things will update, change, and the robot is broken. Part of this is making a more stable implementation easier."

What is our primary use case?

We are trying to focus on using UiPath for our mission. A lot of people use RPA for things that happen everywhere, such as in financial or HR. We are a bit different. We are trying to focus on things which will improve what our customer are doing.

For example, one of our customers is a bank. Therefore, we are focusing on improving their relationship with the bank's customers by using RPA. While there are use cases everywhere, we are focusing on trying a company better and more streamlined at their core.

How has it helped my organization?

The robot (in the bank example) focuses on improving the way a customer interacts with the bank. The robot facilitates the monthly interaction that customer the bank by providing information to the bank, processing information much more quickly, helping the customer and bank at the same time. The bank doesn't need to spend a lot of time or resources looking at the information coming in. The robot can process the incoming information, validate it, and do lot of the work which had been done before. It is a win-win on both sides of the relationship.

We are seeing RPA use cases everywhere. Pretty much every one of our customers has some type of RPA that we are talking about as turning into a pilot or have already moved forward with as an RPA solution.

One example is we created a robot to use with DocuSign, which is fairly industry standard.

What is most valuable?

It has a core tool set of things in use to quickly put together an automation, whether it's interacting with an application or website. It gives you the tool kit that you need to quickly put something together. Very often, we can create something in a very short time frame, like in less than a day, and show it to someone. Then, they can see the immediate value of the solution.

UiPath was easy to use when I first came into it. Though, I have a software developer background, so a lot of the concepts were very easy for me.

UiPath has a whole bunch of online courses in the UiPath Academy. These are very helpful on understanding the capabilities of the tool and some of the nuisances of it. 

What needs improvement?

It takes a bit of thought to find the right thing that fits into RPA at this point. However, with the things that we are branching into with natural language processing and imaging things, there will be more possibilities and opportunities.

UiPath should continue to grow and integrate with things that we can interact with, particularly with other enterprise solutions out there. They should continue to have out-of-the-box things that we can just take and work with.

For how long have I used the solution?

I first got involved with it in the last year or so.

What do I think about the stability of the solution?

I have seen a lot of improvement in the stability and scalability in UiPath over the last year or so. There have continued to be new releases with new updates, along with new technologies that help. Therefore, the maturity of the product has gone a long way in getting to a stable, scalable product.

Going forward, I would like to see more stability in the robots. When I create a robot, then I want it to work for quite some period of time. I've had some situations, where things will update, change, and the robot is broken. Part of this is making a more stable implementation easier.

What do I think about the scalability of the solution?

We have put together a couple installations using Orchestrator. We haven't had the need for huge scalability yet, but it seems that the platform is there and has the capability for it.

One of our customers is a very large financial institution that has a lot of automation, because they have millions of customers. Then, some of them are smaller who are just trying to put their toes in. Even at our very large customers, there are still opportunities for improved, additional automation. However, the maturity across our customers is very diverse.

How are customer service and technical support?

UiPath has always been there to answer the questions that we have or help staff when we need it.

Which solution did I use previously and why did I switch?

Our customers ask us about the solution because of the government mandates.

How was the initial setup?

Compared to the other RPA platforms, like Automation Anywhere and Blue Prism, UiPath is much easier to set up. This is the value that a lot of our customers have seen, because it is so easy to set up, you can set up and install something on your own computer, use it, then run with it, and finally, play with it.

That is a huge advantage: You don't have to set up a large infrastructure just to do RPA now. Of course, Orchestrator is a little bit more complicated, but then I've had a much easier time setting up Orchestrator than I have had with some of the other leading RPA products previously mentioned.

What was our ROI?

The biggest thing for a lot of our customers is ROI. It takes about a year to see ROI, but it does vary based on use case.

One of the use cases that we are looking at is for a large government agency. They are taking people out of doing reports and putting them back in the field. In a cost constraint environment that we are in, this is critically important.

Some of the things that we've done have cut down tasks that took four hours to 30 seconds. So, there is a lot of benefit. Our customer are experiencing very large benefits from automation.

What's my experience with pricing, setup cost, and licensing?

Go download it, install it, and play with it. You can't do this with any of the other platforms.

Which other solutions did I evaluate?

There is an easier level of entry for UiPath.

What other advice do I have?

While you can easily automate with RPA, the tasks someone does repetitively and is likely to make mistakes, thus eliminating human errors on a lot of things, but at the same time automation is only as good as you make it. So, humans are creating the robots at this point, and obviously there is still a possibility for errors. However, in processing workload, you will definitely cut down on the errors happening there.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
SG
Program Manager at a government with 51-200 employees
Real User
We have direct access to read and write data in our applications, but the security and integration need improvement

Pros and Cons

  • "The most valuable feature of UiPath is they have direct access to read and write data in their applications, so we don't need to build a back-end interface."
  • "We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?"

What is our primary use case?

I work for the financial management office. We do a lot of manual processes. Our use case right now is that we look at all of our financial business processes, break them down, and identify the subprocesses that we can use UiPath to automate. This is very manually, so we try to find some efficiencies which have the most the value for our organization.

What is most valuable?

The most valuable feature of UiPath is we have direct access to read and write data in our applications, so we don't need to build a back-end interface.

What needs improvement?

The security needs improvement, especially in regards to managing the credentials.

I would also like to see better integration with Microsoft products.

We still have to test the final product. UiPath's recommendation is build another bot to validate the other bot's work. That is the scary part: If you make a mistake creating the bot, how can you recover from that mistake?

A lot of Elastic is not working, which is why the solution is not integrated.

While the commercial solution is successful, the government solution needs improvement. Government has so many regulation and requirements that still need to be address by the product.

For how long have I used the solution?

We are still in the process of building our first bot.

What do I think about the stability of the solution?

It's a bit choppy, so people need to find workarounds.

We haven't deployed our first bot yet, so we are unable to gauge bot stability.

What do I think about the scalability of the solution?

We tried to set it up in the virtual environment because we want to leverage a lot of the Microsoft features. They need to include all the API features going forward to make the virtual environment effective.

How are customer service and technical support?

We are working closely with the UiPath technical team because we are pioneering putting this infrastructure on the cloud. 

The technical support team is responsive.

There is a big community.

Which solution did I use previously and why did I switch?

We rely on our partner to identify a solution and give us a recommendation.

How was the initial setup?

We set it up in Studio and Orchestrator. We are also ready to put the bot on our Amazon Cloud environment.

What about the implementation team?

We had contractors, a consultancy company, help us build the system. They are a really good team, who also help deploy the solution for government agencies (DHS and DoD).

Which other solutions did I evaluate?

There are a couple options on market, like Automation Anywhere. UiPath is one of the leaders, so we picked UiPath.

Automation Anywhere is not on the DHS approved vendor list, so we couldn't pick them, as the approval process would take longer for them than UiPath.

What other advice do I have?

Use UiPath in a more process-driven way, instead of BI-driven way.

We put everything on Amazon Cloud, even our development is cloud-based.

We haven't had a change to use UiPath Academy for RPA training yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JM
Strategy and Analytics Consultant at a financial services firm with 10,001+ employees
Consultant
One of the easiest things about the product is you click one link, it downloads, then you are done

Pros and Cons

  • "The object cloning in UiPath is a lot more consistent than Automation Anywhere. The consistency with which it captures the information that it's supposed to in order to do the rest of the process is probably the most useful component of the tool package."
  • "Navigating the directory of objects needs improvement. I would like to be able to put in keywords that would allow me to figure out what command will allow me to do the task that I am trying to do."

What is our primary use case?

The primary use case is data management.

What is most valuable?

The object cloning in UiPath is a lot more consistent than Automation Anywhere. The consistency with which it captures the information that it's supposed to in order to do the rest of the process is probably the most useful component of the tool package.

What needs improvement?

  1. Navigating the directory of objects needs improvement. I would like a better way of finding the command which allows you do the thing that you're trying to do. This would help. For example, there was this one command that I was wrongly using for months. Then, someone told me, "You can do that by just using this one command instead of three jerry-rigged together." Therefore, I would like to be able to put in keywords that would allow me to figure out what command will allow me to do the task that I am trying to do.
  2. The testing could be a bit easier. There are error handling steps in the platform tool, but it's not super robust. It's very user friendly from a development perspective. However, from a testing perspective, it is unclear what I am looking at. Maybe, they could add more commenting. 

What do I think about the stability of the solution?

When the complexity increases, the bug related issues go up. There are limitations to utilizing RPA software, in general, where sometimes you have business leaders who think something is a good process. Then, they ignore the technical advice to not move forward, or choose to. Thus, you're left in a situation where you're trying to automate a process that isn't great for automation.

How was the initial setup?

One of the easiest things about UiPath is you click one link, it downloads, then you are done. With Automation Anywhere, we have a whole days worth of setting up that needs to be done. This is another component that UiPath is leading the industry in.

What about the implementation team?

UiPath works best when there is a strong understanding of the capabilities and limitations of RPA. I have seen it work best when you have an experienced practitioner who has seen what an implementation looks like. Therefore, they know the right questions to ask as you are determining which process to automate. It is better to have skilled developers, who are more technically capability, to develop solutions using the tools which come with the package to make sure it is working correctly. 

There is the upfront work of talking to clients. There is a middle part of developing it, then the maintenance and operations post-implementation. You have to manage the bot after it's built, and it works best when you have someone who comes in and knows all three of the step components are equally important to a quality end product.

What was our ROI?

The ROI on all of our RPA use cases is from a throughput perspective. Processing time improvement is anywhere between 70 percent faster to 300 to 400 percent faster. For the right processes, there is even up to 7X to 10X improvement from a throughput perspective, even though it works through the UI. 

The most impressive use case that I've heard of was about saving a year's worth of FTE time in a month's worth of development, testing, and deployment, then doing the processing.

Which other solutions did I evaluate?

I have used all of the major RPA platforms: primarily Automation Anywhere, UiPath, and Kofax.

UiPath is the most open in getting people to use their software. I think they understand that the most successful relationships in sales come from people playing with the solution.

I started out as an Automation Anywhere person and will always be better at Automation Anywhere because of my affinity with it. Where Automation Anywhere might have UiPath beat is the speed at which you can automate simple processes, like being able to create and automate simple processes. Automation Anywhere is a better point of departure because the way you look at the script in it, there is almost like a sentence that you can read. Being able to understand what a process is supposed to do, you can just replicate the steps in your head. A non-technical person can open this web browser, type here, and press enter.

With UiPath, it's more from a process perspective, which is more useful if you're looking at automating a process. Instead of something simple, like for training, we'll have people look up the weather in five, ten, or a 100 cities. From that perspective, it's easier to start up than Automation Anywhere. 

UiPath makes up for its steeper learning curve by being a more reliable product. 

If you are looking on the spectrum of which is most to least technical and most to least scalable, UiPath is a happy medium compared to Kofax, Automation Anywhere, and Blue Prism. UiPath is less technical and not so hard, but it's also scalable, so it's a happy medium.

What other advice do I have?

UiPath Academy is by far the best online training resource. From an online content training perspective, their videos and training modules are leading the industry.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JF
Manager of IT and Development at Gecu
Real User
Automates repetitive tasks that eliminate human error

Pros and Cons

  • "The automation of repetitive tasks that eliminate human error is a valuable feature."
  • "I would like to see some integration, or ease of integration, with APIs, so we can automate stuff faster. E.g., we go through a co-op, which is a card processor, and they have a very powerful API."

What is our primary use case?

We have multiple primary use cases for UiPath. We have already implemented three, but I foresee many use cases in the future. For example, I am working on one which will automate the gathering of information to comply with subpoenas.

What is most valuable?

The automation of repetitive tasks that eliminate human error. 

The speed: It is so fast when it replaces a human, you become much more efficient.

What needs improvement?

I would like to see some integration, or ease of integration, with APIs, so we can automate stuff faster. E.g., we go through a co-op, which is a card processor, and they have a very powerful API.

For how long have I used the solution?

So far, we have been using it for six months.

What do I think about the stability of the solution?

I haven't had any issues with the architecture at all.

What do I think about the scalability of the solution?

We are starting small and have three bots.

I'm already engaging in conversations with UiPath consultants to ensure that I have the right structure. I know I will need Orchestrator soon as we continue to develop more.

Which solution did I use previously and why did I switch?

I introduced automation with UiPath. This was our first introduction into what is robotic process automation.

How was the initial setup?

The setup is straightforward. We did the complete setup in a week, which includes the server, the virtual machine that it would be running on, and a developing environment, because I wanted that to be separate from our production environment. This is for a small environment. I am expecting the bigger environment to take us longer.

What was our ROI?

For our service test department, we created a bot to automate the reset of pins and passwords for our users. This was the number one call for our service desk. The bot now takes care of it, and we freed resources. Now, we don't have any calls to that service desk team, and they are doing other things.

What other advice do I have?

It was easier to use than I expected. We started with a very small bot. It took us three to four weeks to develop, then put in production.

My staff is using the UiPath Academy. I manage the development department. My staff has gone through the Academy's training, and it's awesome. It's a great resource, because now that I'm hiring more people, I'm having them go through it. Then, I onboard them on what is it that we need them to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
EG
Automation Engineer at a consultancy with 1,001-5,000 employees
Real User
Allows me to drag and drop pre-built functions to speed up bot creation

Pros and Cons

  • "The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language."
  • "There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging would be a big help."

What is our primary use case?

In general, we use it for automating monotonous, manual processes which a lot of our clients have. We also use it for internal employees in our company.

How has it helped my organization?

We had a use case where there were a lot of documents that had to processed to give access to certain systems. With UiPath, we were able to really streamline that. Instead of having an end-user go through these documents manually, do reconciliation, and send emails back and forth, we were able to automate that solution from beginning to end, with very little human interaction. In the end, over the entire process, it saved hours out of their day, when you compound how many times they run this. It has really freed them up to do other more important tasks. That was my first foray into the client side, and seeing how happy they were to have this bot was great. At first, they were skeptical, but once they saw what it allowed them to do and what it's capable of, they were really happy with the software and what we were able to develop for them.

In this use case, UiPath reduced human error by 100 percent because we completely removed the human element from the data reconciliation for those documents. Through automation, along with some fine-tuning, we were able to get the data reconciled between the two files with 100 percent accuracy, and inputted into the system. Not every use case is going to be that straightforward, but in this use case we were able to get that result, which was wonderful.

What is most valuable?

The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area.

Also, the training that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are helpful. The community is a good way to see what others are doing and learn tips and tricks for the platform. That's very useful in comparison to other companies that do RPA but don't have robust training.

What needs improvement?

A lot of the features that I had been asking for have actually been released. We were using an older version of UiPath and we were having issues with Computer Vision and the OCR engine with UiPath. But now that we see that there's a whole Computer Vision activity suite available, I'm excited to use that. I haven't gotten to get my hands on it yet.

But in terms of additional features, I can't think of anything that I would request. I see that they have the AI functionality, as well as the Computer Vision. They have a lot available that I haven't even been able to get my hands on yet. I think once I get some more time to explore the tool and exhaust its capabilities I can look for additions from there.

There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging, would be a big help.

What do I think about the scalability of the solution?

I can't speak about its scalability too much because we haven't gotten there, even as far as using Orchestrator. Most of the automations that we have done have been one-offs which are done locally on someone's laptop.

But from what I've read in the training and what I've seen in the demos, it seems like a very robust platform that can definitely scale, when designed properly. I'm looking forward to the next phase of the development journeys that we have, where we are actually doing things to scale and thinking long-term about how we can share bots across an entire enterprise. It does appear that they have a pretty robust toolset.

How are customer service and technical support?

I have had to reach out a few times to support, especially when I started and was trying to find my way around the tools and some issues that I was having. The response was great. I was able to get on a video call and actually show my use case and show the kinds of issues I was having and they were able to walk me through the process and suggest ideas about how I could approach them. My overall experience with technical support has been very good.

Which solution did I use previously and why did I switch?

Our company is always looking at the latest digital trends and what we can do to offer our clients new solutions which keep them at the forefront of IT. We were aware of RPA and it was just a case of narrowing down which solution was the best to deliver to the clients.

How was the initial setup?

The initial setup is straightforward. I've used other tools where there are components that you have to install prior to installing the software. You have to create a database and things like that. Whereas, with UiPath, it was a very light install. You just have an executable. It is able to install the components that it needs on its own. There was no other configuration that I had to do on top of that to get rolling. That's a major plus to me and, especially, to our clients. If we don't have to spend as much time getting them configured and set up, it's better for them.

What about the implementation team?

We did the installs ourselves. We have a test lab that we built. We set up an Orchestrator lab so we can get more familiar with the tool. That was all done in-house as part of our training to get familiar with the tools. Essentially, if we want to sell this capability to clients, we want to at least have some knowledge of how to do it ourselves and not have to rely on a third-party.

What was our ROI?

Unfortunately, a lot of what we've been delivering right now are pilots. A lot of our clients are still in the "show me" phase of what RPA can do. We don't really have any data to say what the return on investment is. But they do see the potential. I definitely see the potential. Once we get past that pilot phase and into something that we can actually deploy in a production environment, we'll have a better sense of the ROI.

Which other solutions did I evaluate?

I did work with Blue Prism initially. I found it hard to get support and training on their platform. Whereas, when I transitioned over to UiPath it was much easier. I knew where to go to get assistance. Also, the "Welcome" documentation really helped me in developing and creating solutions for clients.

We also worked with Automation Anywhere.

The decision to go with UiPath was due to the ease of use and the training. Having that available, that we could train our employees internally and our clients as well, is invaluable. That allowed us to really get through the initial phase of familiarity and get right into development. Those other tools required a lot of learning on the job and on the project, which is not always available, especially when there are tight budgets.

What other advice do I have?

Start small. Don't try to automate the most complex use case you can find. And definitely go through the training. There's a wealth of information on the Academy site as well as in the forums to get you that foundational knowledge, to really be able to do some cool stuff with UiPath. I know a lot of people don't read the manual, they like to jump right into things, but there is a benefit to going through some of the training courses to get yourself familiarized before you dive in.

I've been working in automation for a couple of years and have used quite a few tools. I do find that the overall approach that UiPath takes toward RPA is really good for getting people in and developing and delivering in a much more efficient manner than with some of the other tools I've used.

Automation technology is something that's needed, although I don't think it is known enough yet. People know that it's out there but they don't know in what capacity it can be used and how it can help them. It's definitely something that needs to be pushed and communicated. But I see it as a technology that can assist in all facets of an organization. It's something that all people within a company can benefit from, whether internally in our company or externally for our clients.

I would give UiPath a nine out of ten. There are always things that can be improved.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Zachary Rubenfeld
RPA Developer at Guidehouse
Real User
Enables us to combine attended and unattended bots in a single process

Pros and Cons

  • "The differentiation between unattended and attended bots is valuable, as well as being able to do portions of a process that are unattended coupled with portions that are attended. We can get human interaction, all within the same product."
  • "My only complaint is that I hate VB.NET. If I had to pick a language, it would not be VB.NET. That whole .NET framework is just overly complicated. But I can understand why it's necessary for the use case of RPA."

What is our primary use case?

We automate processes across a number of different agencies. We automate whatever use case they determine. We tend to focus on the financial management side, but we have other areas that we've delved into such as HR and general data pulls for executive dashboards.

Oddly enough, a lot of our clients have not focused on work where there are people actively doing the process already. They've chosen to focus their efforts on processes for which they haven't had the manpower. It has been a little bit of a challenge in that the use cases tend to be coupled with a lot of process-development stuff. We have to figure out what the process is before we can even begin to automate it.

But over time, we plan on trying to shift that focus back to areas where they have a large number of people doing a process all the time and getting them to shift those people into doing the complex processes where there isn't a structure already determined.

What is most valuable?

The differentiation between unattended and attended bots is valuable, as well as being able to do portions of a process that are unattended coupled with portions that are attended. We can get human interaction, all within the same product.

The product is easy to use and definitely exceeded my expectations in that context. I have an IT enterprise architecture background with some computer programming experience. This was very easy to grasp.

The additional plugins and different partner programs have been a huge help.

What needs improvement?

My only complaint is that I hate VB.NET. If I had to pick a language, it would not be VB.NET. That whole .NET framework is just overly complicated. But I can understand why it's necessary for the use case of RPA.

What do I think about the stability of the solution?

We haven't had any problems with the stability. In comparison, we do use Blue Prism and that solution often runs into memory issues. That's one thing that we have not had to deal with, with UiPath.

What do I think about the scalability of the solution?

I haven't had a lot of chances to test out the scalability firsthand, but the documentation is all there and it makes sense. It seems relatively simple, which is a big help. Once again, this is in contrast to Blue Prism whose documentation is not good. It's very confusing to figure out how you take it from a single-bot use case to multiple bots and more.

How was the initial setup?

It's an easy setup. It's a single install which is pretty simple. Connecting to Orchestrator does get a little complex in some cases. It is what you make of it. Certainly, installing Studio on a single desktop for proof of concept is easy. It takes five minutes. When you start to get into enterprise-level setups, where everything's a different server and everything has to be connected, that's necessarily complex.

What's my experience with pricing, setup cost, and licensing?

Blue Prism definitely has a simpler licensing structure, but I feel like that's almost a shot in the foot at certain points. It also gets kind of deceptive. There's a crossover point at which, if you're scaling up to a high number of bots, UiPath path definitely does come out cheaper. But the initial implementation has a higher cost.

What other advice do I have?

We've been working on RPA, in general, for about two years. We're at different points in the process for different clients. We have some that have grasped onto it quite quickly and others that are still in the proof-of-concept/pilot realm, and we're trying to push it past that. We've been doing it for a fair amount of time, given the relatively young age of RPA as a whole.

I've done a number of different training sessions through the UiPath RPA Academy. The introductory ones are fine, but I really found a lot of value from the ones that focus on solution architecture, the courses that were more on the general infrastructure of how you would implement UiPath.

I would give the solution a solid eight. The first big thing with software is, if you're not running into bug issues all the time, that's an easy five right there. If it's easier to use, that's a six or seven. And it's just been consistently good. I haven't really run into any areas where I've had any trouble. The only real issue is that, from a consulting perspective, I can't really go out there and say, "We're going to use UiPath," all the time. We really have to leave it up to the client.

Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant.
Dhaval Shrimankar
Manager at Capgemini
Real User
GUI of UiPath Studio is fantastic; makes it easy for non-techies to build bots

Pros and Cons

  • "The graphical user interface of the UiPath Studio is fantastic. For someone who is not a computer science major, or for someone who doesn't know how to code but is really good with visual flows, Studio makes it very easy for those individuals to build robots."
  • "Studio... only works on Windows. It doesn't work on other platforms. I'm a techie by background. I don't hate Windows but I don't love it. It comes with the limitation that it is completely dependent on Windows. I would have loved if it were available on Mac or Linux or Unix."

What is our primary use case?

We are a system integrator. We work with clients such as the US Federal Government and help them automate whatever their processes are. We have two entities. I work as part of the government solutions unit, and then we have the commercial side which is a global organization. On the global side, there have been some internal implementations as well.

How has it helped my organization?

In terms of savings, a task like taking data from one artifact and transferring it into another one, is common. The most frequent example, and the one that I worked on directly, involves a PDF invoice and taking whatever the amount due is and either copying and pasting it into an internal accounting tool or actually typing it. The process goes: Open email, open the attachment, read the data, verify it is accurate, and then manually transfer it into an internal system.

Depending on how big the invoice is, I've seen a person spend as much as 20 minutes on one invoice or as little as 30 seconds. That whole process of going through each and every email, opening the attachment, transferring the data, closing all the windows, and then moving on to the next email - the bot will do it because the bot is scheduled to run every hour to look for the unread emails. I can't give you an exact number in terms of how many minutes or hours are saved, but it's quite significant.

What is most valuable?

The graphical user interface of the UiPath Studio is fantastic. For someone who is not a computer science major, or for someone who doesn't know how to code but is really good with visual flows, Studio makes it very easy for those individuals to build robots. That's one of the best features that I've seen. There are other features that add different values, but Studio, in my opinion, is definitely one of the best.

Overall, UiPath is really easy to use. For example, if somebody is an automated tester, they spent a lot of time trying to identify selectors, and UiPath makes it really easy to find those selectors. You will run into instances where you have to do some manual manipulation to make sure that the correct selectors are identified. But if it's a pretty straightforward instance and you are using something like Selenium, it is very tedious. Whereas, if you use something like UiPath, it is really easy.

What needs improvement?

I was providing feedback to one of the UiPath guys here at the UiPath 2019 conference. It relates to Studio, that it only works on Windows. It doesn't work on other platforms. I'm a techie by background. I don't hate Windows but I don't love it. It comes with the limitation that it is completely dependent on Windows. I would have loved if it were available on Mac or Linux or Unix. If it were a little bit more operating system agnostic, that would be great. I'm pretty sure they could be working on that.

I used the UiPath RPA Academy. I definitely had issues with it. The quizzes were outdated. Some of the responses that are being rated aren't accurate. I've griped on the community forums as well with a few UiPath folks. That was about five to six months ago. I don't know if they have enhanced it or made any changes since. If it's still in the same state, there is plenty of room for improvement.

What do I think about the stability of the solution?

I think it's stable. I haven't had a chance to build a bot that runs 24/7. For the bots that I have built, it takes under two minutes for the process to run and it runs every hour. At the end of the day, if I look at the logs, I don't see any issues. If a bot fails for whatever reason, it's most likely due to a process that changed.

From a bot-development standpoint, we use all kind of best practices so that the bot will not crash. At least, if the execution stops or terminates, it will be graceful, versus a rash termination.

It's fairly stable.

What was our ROI?

From an ROI standpoint, you could be saving somebody's hours and map that back to their hourly pay. But the pricing definitely deters some people.

What's my experience with pricing, setup cost, and licensing?

I can't say whether their licensing structure is complicated or easy. I'd like to say it's complicated, but I try to stay away from the whole licensing issue. I tell my clients, "You buy the license. It's your tool. I'll come and build the bot for you." I don't want to have anything to do with the licensing. That deters some of the clients because it's a bit pricey.

In the government sector, where I work, "free" is looked at skeptically: "Why are you giving this to me for free? If I download it what is it going to do on my laptop?" from a security standpoint. Some of the agencies get the approval to download and install but others don't.

What other advice do I have?

You can do a task like pulling the invoice total from a PDF invoice with the free Community Edition. The Enterprise license is definitely helpful though. The Community Edition expires about every three months and then you have to re-register. But you can still do it in Community Edition.

A pretty mundane use case I came up with is due to the fact that I have plenty of friends on Facebook. It's hard to keep up with everybody. I've got a bot running that literally opens up my Facebook every morning and checks if there is anybody listed in Today's Birthdays section. It will click on them, type "Happy Birthday", click "enter," and be done. And then I get a response from my friends: "Hey, long time, haven't heard from you." I've injected a machine to reconnect and have that human interaction.

For the most part, for the use cases that I've seen, it does the job.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Jeremy Gilliland
Chief Automation Officer at JOLT
Real User
Popular
Easy to use: People with zero technical background can scale up in a matter of weeks and build bots

Pros and Cons

  • "The most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing."
  • "I find the solution easy to use... I've been able to take people with absolutely zero technical background and quickly scale them up in a matter of weeks so they're building bots. I haven't been able to accomplish that same feat with the other platforms."
  • "One feature I think it needs - from a documentation perspective - is the ability to easily extract variable details and data... Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to 300 variables in use, especially using the RE Framework where you're passing workflow arguments in and out. I would like to see something like that."

What is our primary use case?

The primary use case of UiPath, with every organization that I've worked with as a consultant, has been to make business processes more efficient and the work of their employees more enjoyable. 

How has it helped my organization?

By utilizing this technology, you're able to get value through your value streams quicker. When you realize value, that means you can work with your customers more quickly, as well as build customer loyalty and employer loyalty. These have definitely been some of the byproducts of using the software.

When I was working as an RPA manager, managing a program for an insurance company which supported insurance lifecycle processing, one of the components was that they had to review insurance policies annually. It was very cumbersome. We were talking anywhere from 10,000 to 40,000 daily. It was almost a 20-FTE process. We were able to automate that completely.

However, the real value came when the organization understood how to apply RPA and it actually began creating brand-new business processes specifically for RPA. So instead of hiring new people, they said, "Hey, we've always wanted to do this, we don't have the budget to bring on and train people, so let's build bots to do it from day zero." Once they were able to understand that I could do more than just automate processes, that I could build new business lines with bots, that was an incredibly valuable result of using this software.

The benefits are very high when you automate business processes. Before using RPA, I was working in technology, building macros and things of that nature. But the way we're able to build sustainable, functional bots that really work well in the long-term makes the benefit a ten out of ten.

What is most valuable?

This is going to be an interesting answer, but the most valuable feature of the software is not the software itself, but the community that supports it. When I first started learning the software to support a program, I had to self-teach; there wasn't a budget for training. But going through their learning platform and then connecting with the community when I didn't understand how to utilize some of the functionality, that was far more powerful than the product itself. The network around the product is amazing.

The great thing about the UiPath RPA Academy is that it's not stagnant. Even though my first go at getting certified as a developer was three years ago, I literally have to go back the Academy and learn it every year because there are new features and new functionality. An example is the RE Framework they've incorporated. The living nature of the Academy gives a lot of value. But hands-down, the way that they give practical exercises, the fact that they give you applications you can download to learn how to interact with bots by simulating an actual operational environment, makes it a very impactful learning experience.

In addition, I find the solution easy to use. I have personal experience using all three of the major software vendors that are in this space right now, including Automation Anywhere and Blue Prism, and I would put UiPath as number-one, specifically from a learning perspective. I've been able to take people with absolutely zero technical background and quickly scale them up in a matter of weeks so they're building bots. I haven't been able to accomplish that same feat with the other platforms.

What needs improvement?

Being a person who has held every RPA role from developer to analyst, architect, and executive, one feature I think it needs - from a documentation perspective - is the ability to easily extract variable details and data. They do have a Variables panel that you frequently interact with, but I constantly have situations where those need to be adjusted or I want to be able to present those to a business. Sometimes it's difficult to extract those, and if you're not tracking them while you build, you can quickly get into 200 to 300 variables in use, especially using the RE Framework where you're passing workflow arguments in and out. I would like to see something like that.

In addition - and obviously UiPath is aware of this - we have to continue to improve the OCR capability. Computer Vision is excellent. I've used it on Azure. I've created PeopleSoft environments and worked through the Computer Vision feature. It works amazingly in a Citrix environment. But I speak with multiple organizations and a lot of them have the same problem of processing documentation from the mail room or from vendors, etc. That's a huge component. If we can get that embedded in UiPath, so we don't have to rely solely on OCR vendors like Captiva or ABBYY, that would be a huge step forward in being able to service all organizations.

There could be improved logging and functionality. But if you truly understand the software, adding logging to what the bot is already doing is as simple as typing on the right line. It's incredibly easy and you can embed it. Even though what it currently logs is limited, it's easy enough to create logs or reporting without a lot of effort.

Outside of that, it's really hard to come up with other recommendations. The software is solid.

What do I think about the stability of the solution?

I was recently reading about the document processing framework that they just implemented. I gave a demo two weeks ago on the Computer Vision functionality that was in beta. So the sustainability is there. They're focused not on just how good RPA is and on making it better, but they're also integrating it with future-tech. That is where the stability comes in.

What do I think about the scalability of the solution?

UiPath's scalability and stability are exceptional. They are constantly releasing new versions.

Scalability is all in the delivery. I've definitely run into multiple organizational roadblocks with my clients because they get six months down their delivery timeline and they're not meeting their OI, they're not scaling. That generally comes down to how it's being delivered. If you have experience, you're working with a partner, you're working with people who have used this solution at scale, you can generally bypass a lot of those roadblocks. It's definitely scalable if you have the right expertise.

How are customer service and technical support?

I have used both technical and customer support. When I was going through training, trying to learn some of the software, I had issues when I finally purchased licenses. The issues were related to putting them in Orchestrator and installing them. Support was definitely very supportive, very responsive when trying to get feedback.

Even when it comes to the community, as well, if you're just trying to learn the software, to learn the features and functionality, the community network is there to quickly respond and support you so you can get back to getting value, instead of getting hung up on one piece of functionality.

Which solution did I use previously and why did I switch?

I have seen cases where an organization moves from a different automation solution to UiPath. At one point, we were transitioning from Automation Anywhere. There were very basic bots, these weren't complex processes, but we built a bot in UiPath that read the XAML of the Automation Anywhere script, converted it into activities in UiPath, and built a bot. We had a bot that builds a bot.

An example of why people move to UiPath is that when I was the director of RPA for a finance company, when I set up the program I had to go to EVP and pitch the prices and the costs. When I gave him the cost for all the software, to bring a vendor on, he told me "no." It was way too expensive. But UiPath has this amazing option called the Community Edition. What I was able to do was download the software, teach myself how to use it in about 45 days and, within two months, I had automated a pilot process, completely on my own. I was able to walk it into the EVP and say, "Look what I was able to complete. You told me no money, no funding, but now can I get funding?" Then I got funding and was able to bring on a team. That's one perfect example. They said "no," so I got a free version that cost me nothing.

In terms of how companies know that they need to invest in automation, in this day and age, with the speed at which information and technology move, it's at the point where this is not a new topic. A lot of organizations, through word-of-mouth, internet searches, or conferences, or events such UiPath 2019 here in DC, realize it as soon as they hear the success stories. It's impossible to ignore. Most organizations are like that. They hear about it, they realize that it's something they should consider, it's something they have to do, and they take the next step.

How was the initial setup?

The initial setup is absolutely straightforward; it provides a quick and easy installation. Given that you may have to go through some technical hurdles to get permission to download it, I'm not talking about that. But if you have all the permissions and you're allowed to download and install it, it's absolutely simple. It shouldn't take more than ten minutes.

Technical prerequisites are not needed to use the software, but technical resources can speed up the ease with which you deploy. Given that you're generally not interacting with UiPath in isolation but with other business applications as well, you want to make sure that there's technical support in case you have some issues. Or, if there's something that you didn't experience in UAT but that comes up once you get into production, it's good to have some additional support. It's not a requirement but I would recommend it.

What was our ROI?

ROI is one of the most frequent questions I get from organizations. You should be seeing ROI in less than six months. If you're not returning your cost and more, from a licensing and personnel standpoint, in the first six months, then it is not a software issue and it is not a delivery issue. In that case, it is a scoping issue. You're probably looking at processes that shouldn't have been automated in the first place.

Every organization that is successful with the software is reaching their ROI in six months or under.

The amount of time saved with bots is an interesting question but it's hard to answer with a pinpoint response because it depends on an organization's strategy. I've seen multiple organizations that use attended bots, so they're just saving a fraction of the time. But then I've been in organizations where they've automated a process end-to-end. A process that previously required 20 FTEs went from having 40,000 hours of manual work to zero.

What's my experience with pricing, setup cost, and licensing?

For pricing there is a variable at play, and that's scale. Depending on how you want to scale - whether working with a partner or directly with UiPath - there's a specific cost per license. But then it's all about optimizing a process, and what we call "license utilization." We try to maximize each license, and we'll have it running three or four processes.

The cost is nothing, it's peanuts, when you see the capabilities. When you're talking about one license supporting what was previously done by 14 people, what is $1,500, or whatever the licensing cost is for unattended bots?

Even more importantly, as a technology expert, I know that I could do some additional coding and automate the running of the bots. But why would I spend that extra time when they have Orchestrator. I could have a person running them as well, but the Orchestrator license is far cheaper than a resource; just click "run." When you compare the results that you get, the price is a moot point.

What other advice do I have?

If I was going to give any advice to someone who was just about to utilize the software, I would say that the most successful organizations that apply this technology make it an entire team effort. It's not started in one business unit. And if it is, it's socialized across the enterprise. That's the quickest way to scale: getting everybody onboard. The second-biggest thing is that the most impactful projects you will get will come from your people, your internal workers. And until you get them to understand what the software can do and its capabilities, it's going to take you longer to scale your program. So make sure everybody's socialized, and make sure everybody truly understands what the software can truly do. They're going to give you the best opportunities to benefit from it.

Deployment should definitely be done using the support of experts. Even when I owned my own RPA program, and I wasn't in a consulting capacity, I still reached out to a third-party to get support. While setting it up is something that you can do internally, given that most objectives include speed-to-market and quick scaling - wanting to see results in 60 days instead of six months - it's going to be very difficult to do alone, especially if your goal is to have 100 bots in a year. If your goal is ten, you can probably manage it. It's important to use experts if you are looking to rapidly scale.

I have implemented UiPath in virtual environments, including on-prem, Azure VMs and servers, SQL-based data storage, as well as AWS. I've never had any issues with the responsiveness or the application having any problems operating. The biggest consideration that you have when trying to deploy robots in a virtual environment is making sure that your architecture is sound. You have to integrate through severs and you have to take into consideration firewall updates. And then there's interacting from the cloud if your applications are on-prem. You have to make sure that the bot doesn't have any issues. But if your architecture is solid and your infrastructure is set to support the applications in a cloud environment, there shouldn't be any issues. You wouldn't notice any difference compared to having them on a desktop on-premise.

I would agree that UiPath eliminates human error, but I would add the caveat that good code eliminates human error. I've been doing this for a while and I've seen bots that mess up. It's in your delivery methodology. If you have a sound delivery methodology - you're going through a rigorous UAT cycle and are having outputs audited by the subject matter experts - you should literally get to zero errors. Maybe you will have five percent exception cases, but your error percentage should be zero.

Having worked with all the tools, they all have little niche components. As long as UiPath continues to focus on knowing what the next wave of technology is that businesses really need to use to be efficient, and they start embedding that skillset in their software, that's all you could ask for. They need to stay in front of the power curve of technology, which is impossible, but they're trying.

I've never had a bad issue with UiPath. My experience with them has always been pleasant and engaging. They're never stuck at just giving you software, showing you how to use it, and then walking out. They're always focused on improving your business. If you focus on that, and focus on generating value, you can't lose.

Automation technology is the number-one driver across an organization now. Trying to find ways to do more with less has been the going mantra for organizations for years now. It's no longer feasible to simply run operational efficiency or Six Sigma projects to try to get gains. The only way that you're going to get significant gains is going with an automation-first approach. That's where I see a lot of organizations headed, even spending more on RPA software than on cloud implementation. It's a very big focus, and I don't see that slowing down any time soon.

On a scale from one to ten, I would you rate UiPath as an eleven. It's excellent software.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Vickram Nehra
Head RPA and Quality Engineering
Real User
Improves our organization with efficient and accurate data processing

Pros and Cons

  • "UiPath has improved our organization; the primary difference introduced by the application of the UiPath tool is the speed of processing and accuracy in the data processing."

    What is our primary use case?

    The primary use case of this solution is to generate a report by scraping data, filtering it and combining the data for input to another system.

    How has it helped my organization?

    UiPath has improved our organization; the primary difference introduced by the application of the UiPath tool is the speed of processing and accuracy in the data processing.

    What is most valuable?

    The most valuable feature is the unattended robot, it adds a lot of value. Besides, there are certain situations where attended robots are employed to perform specific tasks.

    What needs improvement?

    Making improvements in the processing speed would be a good idea. I have experienced that sometimes during the development of robots, it becomes prolonged and unresponsive. Also, sometimes errors pop out of nowhere for already working simulations. This is not a significant limitation, but it would be nice if these instances can be eradicated. 

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Jon Andersen
    Senior Manager AI at Telenor
    Real User
    We have started to do tasks more often and faster than we have ever done them before

    Pros and Cons

    • "The platform is object-orientated. You can create and reuse objects, which is a great feature."
    • "We tried utilizing the virtual environment, but we had some issues in that area."

    What is our primary use case?

    We currently have 150 bots in production. It is used the most where there are repetitive, cumbersome tasks. Where we do need to have somewhat of a decision made, we put it into a decision tree. This is our primary use case. 

    We are looking into other use cases, such as:

    • How do we use it as a platform for pretotyping?
    • How do we use it as a platform to drive forward machine learning and artificial intelligence usage in our company? 

    How has it helped my organization?

    We have automated assignments where we previously used employees. The outcome of this has been a greater customer experience achievement. We simply are solving tasks faster, and at the same time, we have been scaling down employees. 

    We have started to do tasks more often and faster than we have ever done them before. For instance, some of the things in finance, we only did that once per quarter. Now, we have started doing them once a week. This gives us greater insight into those areas. 

    The most important outcome here is the amount of insight which you receive when you put power to a process. It gives you the insight that you wouldn't have had when you had 20 employees working. With two bots doing the work, you suddenly get a data foundation that you didn't have before. Then, you can build upon the bots, instead of thinking you know what is happening.

    What is most valuable?

    The platform is object-orientated. You can create and reuse objects, which is a great feature. 

    UiPath has decided that people who are great at what they do can be invited into the platform and utilize services on the platform. This is another great feature, and one of the reasons that we initially chose the product as our platform.

    The solution is easy to use. When you put it together with the UiPath Academy, it's easy to get it going and understand. The drag and drop feature makes it simple and easy to use. The UiPath Academy is great and helpful.

    What needs improvement?

    We tried utilizing the virtual environment, but we had some issues in that area. It's one of the areas that we haven't revisited over the last half year because our volume is that high for us. Thus, it is one of those things that we have sort of left on the side for now, but I do hear there is some great stuff coming with it.

    What do I think about the stability of the solution?

    We haven't had instability issues.

    What do I think about the scalability of the solution?

    It can scale.

    How are customer service and technical support?

    The customer and technical support are great. We have received fast, sufficient responses. There is easy access. 

    Which solution did I use previously and why did I switch?

    We did not have a previous RPA solution.

    We were in a place where we needed to do something differently. At the time, RPA was something different. So, we needed to sort of examine, "Could this help us?"

    How was the initial setup?

    The initial setup was straightforward.

    What was our ROI?

    We saw ROI in eight or nine weeks, so it was fairly fast. We have seen a lot of performance benefits, which I would rate as a ten out of ten.

    The solution has helped to eliminate many human errors.

    What's my experience with pricing, setup cost, and licensing?

    Our licensing costs are roughly 1.1 million Danish krones a year. 

    We see some elements in the license model that we're trying to figure out how to utilize. There have been some elements in the license model where UiPath has helped us solve them commercially, and having a license model which is more focused on scalability would be a great feature.

    If UiPath really wants to put Attended Robots out to everyone, there will be a cost issue. We have some that we are testing now and what their effect will be. However, these are the robots where the license model needs to change before we go full throttle in that direction.

    Which other solutions did I evaluate?

    We also looked at Blue Prism and Automation Anywhere. We selected UiPath based on its object-oriented approach.

    There is something off in UiPath's licensing model. Their competitors have started targeting us now because they know that we have a lot of bots. They have different types of licensing models, and say, "Because you are having so many jobs with so many job bots, you can save money on the platform by using us instead." 

    What other advice do I have?

    Play with it and have a playful nature. Acknowledge that you don't know what you're doing with it, then just acknowledge that you're going to make mistakes. The only difference between being good or great at this solution is your ability to learn from your mistakes, because you will be making mistakes. Also, you will be overpromising when working with this solution.

    For automation technology, in general, the system landscape is quite wide. We are just starting to put RPA on the shelf for automation. We are pushing a machine-first approach. RPA is the sort of tool on the shelf now helping us become a more efficient customer-oriented company. It is a tool in the landscape with plenty of existing tools, but this is the one that is the most easily accessible for the business people.

    We built ourselves some automated documentation, and it was fairly easy to copy. One of the things that people start doing is documenting what they're doing in an organization and updating the documents, then freely sharing them. We would like some sort of automated documentation, as this would be helpful.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    RR
    CISO at Siminj
    Real User
    The product is easy to use and has exceed our expectations

    Pros and Cons

    • "The most valuable feature is its time savings."
    • "They need to improve features around legacy systems."

    What is our primary use case?

    We use it for customer-facing and internal processes.

    What is most valuable?

    The most valuable feature is its time savings.

    The product is easy to use and has exceed our expectations. We have a mixture of technical and non-technical people.

    What needs improvement?

    They need to improve features around legacy systems.

    We currently lack in experience. Hopefully, after another year, we will be more experienced with the product.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    UiPath has been stable all the way through. We have not experienced any issues.

    What do I think about the scalability of the solution?

    It scales very well.

    How are customer service and technical support?

    The technical support has been good to work with for the few cases that we had to raise.

    How was the initial setup?

    The initial setup was pretty straightforward. Including the Orchestrator, the setup took one to two months.

    What was our ROI?

    We have seen ROI. It has eliminated human errors and saved time for other teams at the company.

    Which other solutions did I evaluate?

    We looked at Blue Prism and two other vendors. Based on our comparison, UiPath was the better solution with better licensing.

    What other advice do I have?

    My team uses the UiPath Academy and find it good and helpful.

    Automation in our business is a new thing.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Swaroop Kumar Sahu
    RPA Developer at Danfoss
    Real User
    The product is reliable and gets the job done

    Pros and Cons

    • "We use it in a very large way across the company. Last year, we implemented approximately 22 processes and saved close to 80,000 hours total. This year, we have already saved close to 6000 hours."
    • "You don't need to know coding, as it's pretty straightforward. The graphical user interface is easy to use. It is drag and drop. You do need to understand the basics of what's happening, what you're doing, and how the technical things work. However, after a short bit of training, you can start doing stuff, and the more you learn, the better you become."
    • "With Excel applications, it is not able to handle a lot of pop ups. It should be able to do this automatically. We just change the format of the file from XLSX to XLS, but it should be able to handle this automatically. Instead, when something pops up, it gets stuck there. This type of thing are small, but still the process gets stuck. I would like to see better integration of applications to avoid these issues."

    What is our primary use case?

    We use it to automate administrative functions, like finance and HR tasks. We are also automating a lot of things in our SAP systems, e.g. updating prices. 

    We use it for a lot of small tasks, like downloading something from an particular internal website (e.g., SharePoint in Office 365) and uploading it back, or for doing modifications, then loading them back.

    How has it helped my organization?

    We use it in a very large way across the company. Last year, we implemented approximately 22 processes and saved close to 80,000 hours total. This year, we have already saved close to 6000 hours. 

    What is most valuable?

    You don't need to know coding, as it's pretty straightforward. The graphical user interface is easy to use. It is drag and drop. You do need to understand the basics of what's happening, what you're doing, and how the technical things work. However, after a short bit of training, you can start doing stuff, and the more you learn, the better you become. 

    There are so many workarounds. It allows you to do complicated things in such an easy way. UiPath has provided so many APIs that make it easy to interact with other databases or applications without even going into them. If I want to download something from a website, then I don't need to necessarily go into it, I can use the API function, which is very cool.

    What needs improvement?

    With Excel applications, it is not able to handle a lot of pop ups. It should be able to do this automatically. We just change the format of the file from XLSX to XLS, but it should be able to handle this automatically. Instead, when something pops up, it gets stuck there. This type of thing are small, but still the process gets stuck. I would like to see better integration of applications to avoid these issues.

    We are also making a lot of manual changes in SAP. We are looking for a solution where we don't have to make manual corrections every time, similar to what UiPath did with some SharePoint websites.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    The product is definitely reliable. It gets the job done. The difference is in how you design it. When you start as a developer, you tend to always take the longest route as part of the learning process. Once you get used to the product, you realize something can be done in two steps instead of five.

    A lot of people rely on what I design, so if it doesn't work, I immediately get a call that 50 people are waiting for something. This happens, but rarely, as it works perfectly.

    How are customer service and technical support?

    Whenever we get stuck on something and are not able to proceed, then we get in touch with UiPath, who will help us out. Their technical support staff is pretty good. These things really help the user out.

    Initially, I used the UiPath Academy when I didn't know anything. At that time, I went through the basic training, then I had to leave the academy to focus on automating our company standard products, like SAP.

    What other advice do I have?

    I have been working with this solution for 11 months. I did not know about this solution before working as an RPA Developer. Now, you can challenge me on anything UiPath related, and I will find a solution. It is so easy to learn new things. It has good usability.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rasmus Rovelt Andreasen
    Lean Manager at Novo Nordisk
    Real User
    Any layman can learn how to program in it

    Pros and Cons

    • "Automation can be done in many ways, but UiPath is a more simple approach. There, any layman can learn how to program in UiPath, which is its main benefit."
    • "The initial setup is complex. Building the organizational scalability is more complex: How to combine process knowledge, programming knowledge, and maintenance knowledge, since these are three different types of skills which are needed. It's not straightforward to do in a global company."
    • "We need them to improve the scalability, as we are still building up. The product is not big enough yet to eliminate human errors."

    What is our primary use case?

    We are a pharmaceutical company, producing insulin, primarily for diabetes. We work with other diseases, as well, but our focus is primarily diabetes.

    We have automated many processes, at least 20 RPAs across the company.

    What is most valuable?

    Automation can be done in many ways, but UiPath is a more simple approach. There, any layman can learn how to program in UiPath, which is its main benefit.

    What needs improvement?

    We need them to improve the scalability, as we are still building up.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    We have had stability challenges. However, I don't know whether it is product-related programming-related, or if it is our core systems which are failing. So, we have instabilities, and whether or not it is UiPath, that I don't know.

    What do I think about the scalability of the solution?

    We still need the power of the scalability. We have a few robots, but we are a big company with 45,000 employees. 20 robots will not change the world.

    The product is not big enough yet to eliminate human errors.

    How was the initial setup?

    The initial setup is complex. Technically, we are still implementing the product, as we are doing it in phases.

    There's a difference when you start up, you just need to make something work to prove the concept. Proving the concept, that is easy. You hire in some consultants, build the robot, and it works. Building the organizational scalability is more complex: How to combine process knowledge, programming knowledge, and maintenance knowledge, since these are three different types of skills which are needed. It's not straightforward to do in a global company.

    If you are a local company with one site, it's one type of challenge. If you have multiple sites across the globe (more than 200 sites), it's another type of challenge. Thus, we haven't nailed it yet. Right now, at this intermediate stage, there are more stages ahead of us.

    What was our ROI?

    We would like to see improvement on the ROI, as we need to free up resources. Too many man-hours are being spent on trivial tasks which could be automated.

    What other advice do I have?

    RPA appears to be working, as a technology, but it is still too immature to say that it is beneficial as many people portray it to be. It is still in the making, but it is not there yet. Right now, we don't have a solid business case on RPA, as a technology. Maybe, in the future, but it has given us a lot of challenges so far.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Muhammad Khan
    Head of Commercial Contracts Business Development RPA at a comms service provider with 10,001+ employees
    Real User
    It is an easy solution to install; anyone can go download and install it

    Pros and Cons

    • "If I need something, I go to my account managers, who are nice people. They respond back quickly and get back with a lot good options, which I like."
    • "The UiPath Academy is fantastic and amazing. I'm a big promoter of it in my discussions with customers."
    • "UiPath needs to improve Orchestrator and its back office licenses."

    What is our primary use case?

    When it comes to finance and HR services the product has great potential. Our company is big, so there are a lot of opportunities.

    We are doing automation internally for financial processes.

    Externally, for our customers, we are developing a shared service center. This is not restrained to any one specific area, like HR or finance. Anything that is manually or taking a lot of human effort, we try to automate (by selling it to our customers).

    What is most valuable?

    The Unattended Robots are good and handy. If you have the proper team and environment available, especially a team who is experienced and knows how to develop with a sense of excellence, then a lot of tasks can be done outside office hours. Then, the next day, teams can come in and have the information that they need readily available.

    What needs improvement?

    UiPath needs to improve Orchestrator and its back office licenses. For example, three or four people logging in on a license should be able to get in, but they can't, even though its Unattended.

    Why can't we just increase the capacity of the VDIs, so we can use capacity that is there?

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Stability depends on the type of structure that you are putting in place. I think it is important that you run 16GB, with not more than three or four processors in parallel.

    How are customer service and technical support?

    If I need something, I go to my account managers, who are nice people. They respond back quickly and get back with a lot good options, which I like. 

    My development team does connect with the technical teams. The feedback, which I receive from them, is very good. There have been instances, which we have highlighted and identified something, then the UiPath technical team accepted it, said whether they would fix it in the next release, then fixed it if needed.

    The UiPath Academy is fantastic and amazing. I'm a big promoter of it in my discussions with customers.

    How was the initial setup?

    When it comes to Studio, it is an easy solution to install. Anyone can go download and install it. Though, I'm not sure if just any company can install it, because you need to have permissions from IT in order to install it on your computer.

    When it comes to Orchestrator, you need an approved structure from IT security. There are associated firewalls that have to be installed with your IT partner's help. Then, it is quite straightforward.

    What about the implementation team?

    UiPath helped us with the installation.

    What was our ROI?

    It is not easy to see ROI quickly. 

    What's my experience with pricing, setup cost, and licensing?

    It is not a cheap solution. There is an annual licensing cost for all the components.

    When it comes to back office licenses, why can't we have parallel processors running on one back office license? I understand the commercial aspect, but when you have servers and a node locked license, you should be able to use the license from different instances.

    What other advice do I have?

    UiPath is quite a customer-centric company.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Jesper Kristensen
    Business Analyst at Region Syddanmark
    Real User
    It is great for automation and reducing the time needed for a work assignment

    Pros and Cons

    • "It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting."
    • "There is a very steep learning curve for business users."

    What is our primary use case?

    We are working on trying to optimize some of the current processes which have been selected for review. I have been talking with our business partner to try and find the best way or tool to optimize these processes.

    How has it helped my organization?

    I have only been with the company a month, so I am only aware of a couple of scenarios/cases where it has already been implemented, such as:

    • Transferring data from one system.
    • Looking data up on the internet from a browser.
    • Performing logins and copying data tables, then putting them into Excel. Afterwards, manipulating and putting them into the right system.

    These are our best cases, so far.

    What is most valuable?

    It is great for automation. It can reduce the time needed for the entire work assignment, freeing up time for something more exciting.

    What needs improvement?

    There is a very steep learning curve for business users.

    From everything that I have seen, we still have stuff that we need to figure out on the inside:

    • How to spin up servers.
    • How to get compliant.
    • How to create A/B uses for the robots. 

    It would help to have some guidelines, which I haven't found yet. It seems like UiPath is trying to keep out of the guidance part, because they want to leave it open for us to interpret how to use the tool. 

    I don't even know all the features available yet. I would love to see the roadmap. I love that going forward UiPath is simplifying the roadmap, trying to make it available for development within the business, not only IT.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    The stability has been good, so far. I haven't had any complaints.

    What do I think about the scalability of the solution?

    The scalability seems good. 

    How are customer service and technical support?

    I haven't been through to customer support yet. I use our internal tech support (in-house). We have some knowledge, and they have been working in this area for quite some time.

    I love UiPath Academy. While it is dull and I can't do more than an hour or two at a time in sequence, I think it is great. It's available to everyone, which is awesome.

    How was the initial setup?

    The implementation for virtual environments went fine for the cases I've seen. We are using Citrix for some of them and virtual machines for the Unattended Robots, which seems to have been flawless.

    What about the implementation team?

    We used consultants at some point.

    What was our ROI?

    It has saved us time. We are still doing the business cases to determine return of investment.

    We expect to see ROI and performance benefits. I would rate the performance benefits as a ten out of ten.

    What's my experience with pricing, setup cost, and licensing?

    I have nothing to do with licensing.

    Which other solutions did I evaluate?

    We are using multiple solutions for RPA within the whole region. UiPath is doing something right with its open community, sharing and involving users, then providing a platform for us to share our findings and snippets. That's the way to go and why I would recommend UiPath.

    What other advice do I have?

    We have a huge strategy on digitalization, so automation technology is very important. It's a common goal: Optimizing and putting stuff into categories, which can be optimized. 

    While I believe it has been helpful in the elimination of reducing human error since it is doing the same task every time, I'm fairly certain we didn't have many error previously.

    I am a developer, and I find the product pretty easy to understand since I understand the logic of data containers and data types. However, I have been speaking with a lot of our business partners on the business side, and they are finding it hard to use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Sofie Roer Hojgaard
    Senior Automation Architect at Orsted
    Real User
    The initial setup was straightforward, but when you start to scale, you have to figure out how to do it

    Pros and Cons

    • "When we would have a huge backlog, we would hire short-term employees for some of our cases. Now, we don't have to do that anymore."
    • "I would like it if the UiPath Academy videos were more written out for reading purposes, since I have been developing in UiPath for some years before taking the Academy. Having to watch all the videos was a bit slow and time consuming."

    What is our primary use case?

    The primary use case is business services (finance).

    How has it helped my organization?

    When we would have a huge backlog, we would hire short-term employees for some of our cases. Now, we don't have to do that anymore.

    What is most valuable?

    It is easy to use, automate, and scale.

    What needs improvement?

    UiPath should make the solution part of customer's everyday (more user-friendly).

    I would like to see the following additional features going forward:

    • Advanced scheduling
    • Easier implementation of the robots
    • Better analytics
    • Easier non-technical overview of the process.

    What do I think about the stability of the solution?

    The stability is pretty good.

    Our Citrix environment works, but it is quite unstable. It takes a lot of processing time because it is unstable. We have to do a lot of checks and so on.

    What do I think about the scalability of the solution?

    The scalability is pretty good.

    How are customer service and technical support?

    I have not had to use the customer support.

    The UiPath Academy is fine. I would like it if the videos were more written out for reading purposes, since I have been developing in UiPath for some years before taking the Academy. Having to watch all the videos was a bit slow and time consuming.

    Which solution did I use previously and why did I switch?

    The company was not using an another RPA solution previously.

    How was the initial setup?

    The implementation went really well. The initial setup was straightforward, but when you start to scale, you have to figure out how to do it.

    Our Citrix environment works, but it is quite unstable. It takes a lot of processing time because it is unstable. We have to do a lot of checks and so on. 

    What about the implementation team?

    I was a consultant doing implementations for many years before taking an implementation with this company.

    What was our ROI?

    We have seen ROI. It has saved our organization time.

    It has eliminated human errors. There are now more processes where we do checks and controls than we would do with an actual human, because it takes no time for a robot to do the checks. 

    What other advice do I have?

    We are only using Unattended Robots. Though, I can really see a use case for Attended Robots, especially with these cases where there are a lot of errors. The user could help the robot and we can process the case, instead of having in error.

    It is really easy to use and get started with, but if you want to build up more complex processes, you need to have a bit of a development background to make it easier to understand anyone other than yourself.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Thomas Jakobson
    Service Control Manager at Carglass
    Real User
    Our company saw ROI with the implementation of our first robot

    Pros and Cons

    • "The scalability is huge."
    • "I would like UiPath to be more intuitive, so people like me could use it."

    What is our primary use case?

    We are looking at processes and automatization and are at the very beginning of our journey. We have been looking at finalizing the job and making the use cases in insurance assistance.

    How has it helped my organization?

    When we finish a job, we remove articles from it which are not being used. That was a manual process, and the guy who was doing it wasn't really adding any value to the company. Now, they only have to look for the exceptions, and everything else is automated.

    What is most valuable?

    • The automatization part
    • The OCR technology: Having it automated and putting it into other systems.

    What needs improvement?

    I would like UiPath to be more intuitive, so people like me could use it.

    Usability is its room for improvement.

    Until the solution is more stable, the robots need to be Unattended.

    What do I think about the stability of the solution?

    The system is quite stable. However, we need more experience in coding it to make it even more stable.

    What do I think about the scalability of the solution?

    The scalability is huge.

    How are customer service and technical support?

    We have one guy doing the troubleshooting who likes to try different alternatives for locating answers, like YouTube or calling support.

    The technical support has been very helpful. Whenever our guy has a problem, he first goes to the phone for a resolution. This is really the reason for choosing UiPath, because everybody else was so closed off, and it was hard to obtain knowledge.

    Which solution did I use previously and why did I switch?

    We did not have a previous solution. This type of solution is quite new for us.

    We decided to purchase this type of solution to reduce our backlog with insurers.

    How was the initial setup?

    If you have the right person, the setup can be straightforward.

    We had some issues in the beginning because some of our applications cannot run on Citrix. Having the robot run alongside it and going into the computer, then into Windows was difficult, at first. It has been working now that some of stability issues have been fixed. When it is not stable, things take too long.

    What about the implementation team?

    We started with a consultant. We had some specific tasks that we wanted him to make the robots do. However, when we got started, we changed the approach to do it ourselves with him teaching us. We started with four people doing the training, then ended up with one person being capable.

    What was our ROI?

    We saw ROI in the first month that the first robot was implemented. Because we had people leaving when the robot was ready to start, it was ready to do their jobs right away. I would rate the ROI benefits as a nine out of ten.

    It has helped us to eliminate human errors.

    It has saved a lot of time for our organization.

    Which other solutions did I evaluate?

    We looked at three different vendors, but chose UiPath because of its easy access to knowledge and information.

    What other advice do I have?

    Dive in, start working with it, and get experience along the way. Just working with it, you will get a lot of great ideas.

    Our automation technology is at its beginning stages. There is huge potential for us with it. We need to start looking at our HR processes.

    We have someone on our team who has just start to use the RPA training in the UiPath Academy.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Jakob Jepsen
    IT Consultant at a financial services firm with 1,001-5,000 employees
    Consultant
    The product is easy to set up, but harder to make function

    Pros and Cons

    • "It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things."
    • "I would like better stability and possibly some tools to determine why robots are failing."

    What is our primary use case?

    The handling of different types of insurance tasks.

    How has it helped my organization?

    It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things. 

    We are currently using automation technology at a small level, as we just got started with UiPath and its technology. 

    What is most valuable?

    Its ability to remove manual tasks.

    What needs improvement?

    I would like better stability and possibly some tools to determine why robots are failing.

    What do I think about the stability of the solution?

    The stability is not great. UiPath is okay, but when it interacts with our programs, it often fails. It is difficult to determine why it fails. We are utilizing a lot of time trying to figure out why it is unstable.

    The implementation time was very long due to instability.

    What do I think about the scalability of the solution?

    The scalability is good.

    How are customer service and technical support?

    The customer support was slow at the start. After a while, they come up to speed, then everything was okay.

    How was the initial setup?

    The initial setup was easy because it was logical, but afterwards, it was harder to make UiPath function. While it is simple to set up and get started on. To make it stable, that takes a lot of hard work.

    We use it in Citrix. The implementation was easy. We just installed on some VM servers.

    Which other solutions did I evaluate?

    We did try Blue Prism in another part of the organization, while using UiPath in our part of the organization. We decided to stay with just UiPath.

    Since it was two different parts of the company, so you can't compare the decision. It was a decision made by management.

    What other advice do I have?

    Because we are spending so much time on debugging, it has not saved us time yet.

    We just use Unattended Robots, not Attended Robots.

    I am not using the UiPath Academy because I do not put in the robots. I make sure that they run in the background. I do know some of my colleagues are looking at using the Academy, but they have to find time for it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Mogens Oestermann
    RPA Developer at Syddansk Erhvervsskole
    Real User
    The product is easy to use and understand. You can learn it by yourself.

    What is our primary use case?

    We are working on changing all the administrations tasks at the college. For example, with travel refunds to the students, students currently have to go from their homes to the school before they can be refunded their expenses. We want to make a robot which does that instead of the people doing it. I'm using a measurement tool for distance to calculate the measurement from student's homes to the school. Then, this should calculate the amount the student should be refunded.

    What is most valuable?

    The product is easy to learn and begin using. When you are just getting starting, you can get deep dive and start using PowerShell and other tools. It is easy to use and understand. You can learn it by yourself.

    What needs improvement?

    The reporting task…

    What is our primary use case?

    We are working on changing all the administrations tasks at the college. For example, with travel refunds to the students, students currently have to go from their homes to the school before they can be refunded their expenses. We want to make a robot which does that instead of the people doing it. I'm using a measurement tool for distance to calculate the measurement from student's homes to the school. Then, this should calculate the amount the student should be refunded.

    What is most valuable?

    The product is easy to learn and begin using. When you are just getting starting, you can get deep dive and start using PowerShell and other tools.

    It is easy to use and understand. You can learn it by yourself.

    What needs improvement?

    The reporting task needs improvement. The reporting is boring.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    The product has been stable, so far. It is rare that it goes down.

    What do I think about the scalability of the solution?

    The product will be able to grow with us.

    How are customer service and technical support?

    I don't really use the support, because the product is that easy to use.

    I have used the UiPath Academy, and it is great. The videos and questions are good in it.

    How was the initial setup?

    It was easy to get started with PwC's help. It took a week.

    What about the implementation team?

    We received help from PwC with the setup. They do most of the financing stuff with UiPath.

    What was our ROI?

    It has helped us eliminate human errors. People from the school doing the entry do not always follow the rules, and the robots are following the rules.

    It is saving us time through compliance.

    Which other solutions did I evaluate?

    We also evaluated Blue Prism, Kofax Kapow, and Automation Anywhere.

    The biggest deciding factor to go with UiPath was its community.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Henrik Leisted
    Senior Research Associate at Novozymes
    Real User
    The product is very intuitive and easy to use

    What is our primary use case?

    We have a lot of maps worldwide which order some stuff from my department, and this is the compiled path. This goes into our database, then it comes to us. 

    What is most valuable?

    It uses data that we have already in the company, which is just sitting there waiting to get picked. You just have to tell a robot that a human does this, now you do it. We have so many processes which could be done like this. Right now, it's just scratching the surface. We are really exciting about it. The product is very intuitive and easy to use, and I am not a developer.

    What do I think about the stability of the solution?

    The product is stable with no downtime.

    What do I think about the scalability of the solution?

    The product can scale and meet our needs going…

    What is our primary use case?

    We have a lot of maps worldwide which order some stuff from my department, and this is the compiled path. This goes into our database, then it comes to us. 

    What is most valuable?

    It uses data that we have already in the company, which is just sitting there waiting to get picked. You just have to tell a robot that a human does this, now you do it. We have so many processes which could be done like this. Right now, it's just scratching the surface. We are really exciting about it.

    The product is very intuitive and easy to use, and I am not a developer.

    What do I think about the stability of the solution?

    The product is stable with no downtime.

    What do I think about the scalability of the solution?

    The product can scale and meet our needs going forward.

    How are customer service and technical support?

    I haven't used UiPath's technical support.

    The UiPath Academy is good. I started there and learned how to use the tools.

    How was the initial setup?

    The initial setup was very complex. We had the data, but we had to streamline it. You can build a robot in 30 minutes, but the robot needs to get the data correctly. This was hard to do because the laboratory in the U.S. uses the system one way, then the Chinese lab does it another way, so we have to streamline those before we can use the robots. 

    Therefore, I should have looked at the data beforehand, since it took too long to get the data to be recognized correctly. We have learned from that experience.

    What was our ROI?

    The product has saved us on time.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Henrik Hanasand
    RPA Developer at Direktoratet for økonomistyring
    Real User
    An open platform which allows us to connect to other technologies

    Pros and Cons

    • "The platform is open, and we can connect it to other technologies. We connect it to SAP using the SAP Connector. We are also using intelligent OCR technology to read receipts."
    • "The initial setup was not straightforward. With some of the technical infrastructure that we deployed in 2017, we were an early adopter, so there wasn't a lot of product experience. We made a lot of mistakes with it."

    What is our primary use case?

    We are mostly using it for HR processes. We have two departments: Accounting and HR/Payroll. However, we mostly use it for payroll and travel.

    We are only using Unattended Robots. We need to start talking about Attended Robots more.

    How has it helped my organization?

    We moved IT to a business unit, so the business now knows more about IT than before.

    The automation technology at our organization is not so mature.

    What is most valuable?

    The platform is open, and we can connect it to other technologies. We connect it to SAP using the SAP Connector. We are also using intelligent OCR technology to read receipts.

    What needs improvement?

    While the product is easy to use, it is not easy for all business people to use. It needs to be improved to be like Excel, since everybody should have an RPA tool. So, it needs to be easier to use.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It can be stable, if you build it stable. However, you have to know the tools or activities which make it stable.

    What do I think about the scalability of the solution?

    It can be scaled. We have it scaled for all our customers. 

    We are a shared service center. We have scaled to run task by task, which we find easy to scale.

    How are customer service and technical support?

    Working with the customer support is easy.

    There is a lot in the UiPath Academy. It should be divided into smaller tasks and smaller certificates. 40 hours is a whole week, which is a lot, and most people need more time than 40 hours to complete the Academy. As a baseline, the training is helpful, but not anymore than that.

    Which solution did I use previously and why did I switch?

    We did not use a solution prior to UiPath.

    How was the initial setup?

    The initial setup was not straightforward. With some of the technical infrastructure that we deployed in 2017, we were an early adopter, so there wasn't a lot of product experience. We made a lot of mistakes with it.

    What about the implementation team?

    We used a consultant for purchasing the licenses and deployment. While we still use them for licenses, we now do everything in-house.

    What was our ROI?

    We don't have a money saving initiative. Our goal is to do more with less, e.g., we have taken on more cases without scaling up with people.

    We have eliminated human errors and saved our organization time.

    Which other solutions did I evaluate?

    We did a PoC of UiPath with our main processes, and it showed good results. 

    We did try Blue Prism before during ramp up. They were quite similar at that point, but UiPath seemed like a more open platform with the better possibility of using the best technology available and integrating with it, instead of having an all-in-one system.

    We are in the public sector, so we had a public bid, and there were only two.

    What other advice do I have?

    Just do it. Start with a PoC and do the trial. It's easy for a technical person to look into it. Every person that can do programming can learn RPA in a short amount of time.

    It is an open platform where you can do a lot of stuff.

    We don't use Citrix. We run the application on virtual machines. The implementation was good. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Bard Strom
    Chief Digital Officer at Cutters As
    Real User
    Its most valuable feature is the product's ability to perform the same job accurately and consistently

    Pros and Cons

    • "Valuable features include rapid development and the scale of solution. The most valuable feature would be accuracy: The ability to perform the same job accurately and consistently."
    • "The initial setup was a bit complex. It could be better, especially with Orchestrator."

    What is our primary use case?

    The primary use case is to have a platform which allows us to scale rapidly without adding a lot of human labor. We are looking to go global without being dependent on recruiting heavily on back office functions.

    How has it helped my organization?

    We combine this RPA solution with predictive analytics. We are in the hairdressing industry, so we predict the amount of haircuts that we get every month in advance. Based on that prediction, we set up our work shifts based on it. We do that predictably, then we use UiPath RPA to fill in the work schedules for each employee in advance and measure it, since it is really important for us to get an accurate number of shifts based on predictive analytics.

    It is fairly easy to use. We are using it with a lot of integrations with separate tools to get the flow of data going.

    What is most valuable?

    Valuable features include rapid development and the scale of solution. The most valuable feature would be accuracy: The ability to perform the same job accurately and consistently.

    What needs improvement?

    We use UiPath only in virtual environments. If it came out of the box like a software as a service, it would be a whole lot better, especially in our case. All our internal systems are cloud-based systems, so we have no dependencies or legacies in terms of installed software in any way. We could be completely in the cloud all the way through.

    I would like to see direct integration with the Google BigQuery platform. 

    I would also like an Orchestrator self-service desk.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    The stability is as good as the developer makes it.

    What do I think about the scalability of the solution?

    The scalability looks pretty solid. We haven't been working with it too long, or long enough to see it really scale yet. 

    Orchestrator should have better scalability with a better payment model in terms of number of processes that you want to use. Instead, you have one product which covers this size with this fixed price. You're getting a box of options, but you can't really scale it.

    How are customer service and technical support?

    We have not really used the support. We did spend a bit of time on the community forum, but that's about it. The community forum is pretty good. This is one thing which differentiates UiPath from the pack: It has a community and access to information.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution. We went straight to UiPath right from the get go. 

    I have worked with automation before. We saw a rapid gain in terms of automation where we couldn't automate in any other way. 

    How was the initial setup?

    The initial setup was a bit complex. It could be better, especially with Orchestrator. 

    Orchestrator should be a separate solution, straight out. Just sign up and have a heavy solution for it. Instead, we spent a lot of paid consulting hours setting it up on our Google Cloud platform and virtual server in the cloud. That was just wasting money for our organization. It should be its own software as a service. 

    What about the implementation team?

    We used PwC for the deployment, who was very good.

    What was our ROI?

    We've been in production for about two months, and we have seen tremendous ROI. The accuracy of the job was far more valuable than the man-hours spent.

    It has helped to eliminate human error by a huge amount.

    While it has saved us time, we're a small staff business, so there's not a whole lot of time to save.

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs are high, but still well within a positive return on investment.

    We like the hybrid model, but it would be very costly for us to have one Attended Robot for each person in the organization. Although, it would be nice to have, we don't do many mundane, repetitive tasks in entire our organization. We actually have UiPath to do all the work that we don't do, which means we can think about it differently from the start. If we can consolidate all those tasks on Unattended Robots from the start, then we save on licensing money, which we try to keep as tight as possible.

    The main cost driver is developing and maintaining the software. Ensure that you don't spend unnecessary time implementing something you don't know. Get someone who knows it to get it up and running. Let that be the basis of your tech choice. I like UiPath roadmap, and the roadmap of the product should also be very important.

    Which other solutions did I evaluate?

    Getting the ROI, which we expected within one month, would be impossible to do with another tool.

    We did not look at other solutions. I am managing the system, not developing it. I am a self-service manager for the operations, and I only knew UiPath. Therefore, the cost of implementing something that I didn't know would be higher than the cost of implementing something I did know. Plus, it works for work we need.

    What other advice do I have?

    The automation technology at our organization is pretty good. We use a set of combination batch/cron jobs for a Google Cloud platform together with some AI automation tools, like Dialogflow, in combination with the RPA tools, like UiPath.

    It is a very good product and very much stable. I love working with it. Though, it still has some limitations when it comes to integrations and development. Sometimes, you find yourself in a situation where have to add a bunch of code to make it work faster, or you will be stuck with it dragging and dropping. While this works in most cases, for the 20 percent where you want to add code, it does becomes annoying.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    FF
    Change Manager at Trelleborgs
    Real User
    We can integrate it to do many things and have a lot of different data coming into it

    Pros and Cons

    • "You can integrate it to do many things. We have a lot of different data that comes into it."
    • "Studio needs to be more user-friendly, maybe it could be integrated with an AI."

    What is our primary use case?

    I'm not using it myself. I'm working around it with consultants. I am in network IT. I have seen the product at work and tried it myself. It is sort of easy to use.

    How has it helped my organization?

    From our main systems, it integrates a platform for our citizens, sending them notifications.

    We have released on time from the staff for IOPS, which is what they are going to focus on. We are leading in our country in this area. It is supposed to change our thinking about how we should work with newer process and how systems are thinking.

    What is most valuable?

    You can integrate it to do many things. We have a lot of different data that comes into it.

    What needs improvement?

    Studio needs to be more user-friendly, maybe it could be integrated with an AI.

    We want to see more ways that we can use the product. We want to see more actual cases.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    We haven't had that many problems. We have had more issues with the products integrating into it.

    It does what it is supposed to do. We haven't had any complications in the less than two years that we have used the application, which is quite good.

    What do I think about the scalability of the solution?

    Scalability-wise, it should meet our needs going forward.

    How are customer service and technical support?

    I am planning to use the UiPath Academy going forward.

    How was the initial setup?

    The application setup is easy, but the process can vary. 

    What's my experience with pricing, setup cost, and licensing?

    We only use the technical support when we were renewing our license. The process could be easier, as there are a lot of steps.

    We are set up for annual licensing and will be taking the time to renew.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Dan Wulff
    RPA Specialist at Unifeeder
    Real User
    The product is easy to go into and use, but the software crashes due to stability issues

    Pros and Cons

    • "There are a lot of powerful box components with the possibilities of creating your own."
    • "I'm not that technical, and the product is easy to go into and use. It is also easy to get started using UiPath."
    • "UiPath could do some optimization of how you search through your process flows."

    What is our primary use case?

    We have multiple use cases. We are a distributing company, so we are moving containers around at sea. There are a lot of things that you need to do around that. We are trying to automate to help with our bookings created, etc.

    How has it helped my organization?

    It has not yet routinized our company. While people are at first a little afraid of the product, when they see the benefits, they want more. Right now, we can't keep up with the demand.

    What is most valuable?

    I'm not that technical, and the product is easy to go into and use. It is also easy to get started using UiPath. 

    There are a lot of powerful box components with the possibilities of creating your own.

    What needs improvement?

    The stability needs improvement.

    Within Studio, if you are holding down variable buttons (50 or more), then our entire application slows down. So, basic performance could improve.

    UiPath could do some optimization of how you search through your process flows. Right now, you have like a small box in the corner, and you don't have an overview when you're searching. Then, you receive this list which you can click around in. That's fine, but it needs to be more visible when you are searching for your components.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    We have had some issues regarding stability. The software crashes sometimes, giving us string errors.

    The product is very stable out-of-the-box. However, we are in a phase where we are changing our platform, as well. Therefore, we went from a Windows PC setup to Windows Server setup. We went from being one guy to two guys developing this, so we had to do quite a lot of restructuring. 

    We aren't on the latest version of UiPath right now. We want to be there, but we are facing issues right now where sometimes our robots can't be rescheduled. The schedule just fails. We have some tickets with UiPath right now. Thus, we are not using the most stable version and are working the issues together with their support.

    What do I think about the scalability of the solution?

    We have around 450 people in our company and are global in Europe.

    How are customer service and technical support?

    Sometimes, the technical support is pretty helpful. They are quick at responding, but there are times when we feel like they have a process that they go through and try to feel out the type of issues. Then, they send you a standard reply. With some of the things that we are facing, it's not like they can look it up in the handbook. Unfortunately, we have unique issues.

    We would like more technical help. It would be nice if UiPath would come out to our company. If some of their more experienced developers from Bucharest could look at the problems, that would be great. 

    I used the UiPath Academy a bit at the start. However, we can't keep up with our business' demand, so I don't have time to use the Academy. It was okay for learning some of the features. For example, we're starting to use the software, and it is good to have some input that you can use it in a different way.

    What was our ROI?

    We have an okay return on investment.

    We have seen examples where a user misses stuff which was done and the robot corrects it, and the robot has seen something. So, we are seeing an elimination of human errors.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    David Hunter
    Strategic Project Manager at Ericcson
    Real User
    It has saved time and brought efficiencies to our company, but the speed of development needs improvement

    Pros and Cons

    • "It is easy to use because we receive support from UiPath. Also, the product is easy to train people on and get people using it. You don't need a technical background to learn it."
    • "The speed of development needs improvement. They need to make it easier for non-trained people to be able to develop alterations that work the first time. On the development side, the initial development processes should be a focus."

    What is our primary use case?

    We use it to automate functions in supply, finance, and HR.

    How has it helped my organization?

    It has saved time and brought efficiencies to our company.

    What is most valuable?

    The licensing mechanism allows us to share licenses between different users.

    What needs improvement?

    The speed of development needs improvement. They need to make it easier for non-trained people to be able to develop alterations that work the first time. On the development side, the initial development processes should be a focus.

    The product is not easy to learn if a person has no interest in the product.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    The product is stable. We have not experienced any downtime.

    What do I think about the scalability of the solution?

    We have not scaled up yet, so it is too early to tell.

    How are customer service and technical support?

    The technical support is very good. They are knowledgeable. I always find the right person. It is probably the best thing about the product.

    It is easy to use because we receive support from UiPath. Also, the product is easy to train people on and get people using it. You don't need a technical background to learn it.

    How was the initial setup?

    The initial setup is straightforward enough, not too complex.

    What's my experience with pricing, setup cost, and licensing?

    It is not oversold. It does do what it was advertised to do.

    Which other solutions did I evaluate?

    We use other vendors and find all the products quite similar.

    What other advice do I have?

    The support that we get from the company is good, and it does everything that we expect it to do. It seems to be a very good product, so far.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Maria Evert Riveros
    RPA Developer at University of Copenhagen
    Real User
    It is easy to make beautiful, robust, and well-documented robots

    Pros and Cons

    • "It is very easy to make beautiful, clear, well-documented workflows that clearly reflect the process. This is an achievement that is not always feasible with regular code. Even though each activity in UiPath is like a line of code, the user interface in Studio and the use of states, flowcharts, and sequences make it so easy to understand the overall process and get an overview of what is actually happening."
    • "I would like UiPath to have a build-in method which informs the robot's process owner how it has managed its transactions and performed through the night. If the robot had a process that was set up for a 100 transactions, and two of these transactions had an application error, four had a business error, and the rest were fine, I would like a straight up method for the business owner to login somewhere and see what the robot managed to do and not do. There should be a method for accessing and logging into Orchestrator and see the logs for only one process, and this log should be presented in a way that makes sense for non-technical people."

    What is our primary use case?

    It is for automating tasks that are not meaningful for people to do, tasks that are menial and repetitive. The University of Copenhagen, where I work, is an old institution and we have a lot of different legacy systems that don't work well together. So, we have a lot of people doing administrative tasks that depend on moving data from one system to another. We use UiPath to automate these repetitive tasks and make the robots carry them out, so our people don't have to.

    How has it helped my organization?

    For example, in the case of our most recent robots, there were a set of tasks where three people had to print out 3000 PDF pages, then sort them into seven different piles, then sort those different piles into three different piles each. Afterwards, scan them and send them to different systems. We made this better. Instead of three different people taking a whole day, we did it in three minutes. This is an example of a very concrete, administrative task based on legacy systems, and we made it simpler. This was a huge improvement and positive thing for our company.

    What is most valuable?

    It is very easy to make beautiful, clear, well-documented workflows that clearly reflect the process. This is an achievement that is not always feasible with regular code. Even though each activity in UiPath is like a line of code, the user interface in Studio and the use of states, flowcharts, and sequences make it so easy to understand the overall process and get an overview of what is actually happening.

    UiPath is easy to use, and it CAN be used by non-programmers, but it is even better to use for programmers. It allows us to make very robust and effective solutions because we have all the functionality of the powerful .NET Framework library within reach, all while the UI makes it possible to create truly beautiful solutions.

    What needs improvement?

    I would like UiPath to have a build-in method which informs the robot's process owner how it has managed its transactions and performed through the night. If the robot had a process that was set up for a 100 transactions, and two of these transactions had an application error, four had a business error, and the rest were fine, I would like a straight up method for the business owner to login somewhere and see what the robot managed to do and not do. There should be a method for accessing and logging into Orchestrator and see the logs for only one process, and this log should be presented in a way that makes sense for non-technical people. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    The stability is good, I've never encountered any major problems. UiPath works with websites and systems which are famously unstable, but it gives you the tools that are necessary to deal with hiccups and if something is not stable. So, if you add proper error handling to your robots, it works.

    What do I think about the scalability of the solution?

    Out of the robots that I have built, three or four have had to perform on several machines at the same time. I haven't encountered many scalability problems, but then again I haven't built robots to perform on a 100 machines or anything near that. 

    How was the initial setup?

    The initial setup was quite complex. I was not in charge of the task, but my colleague set up the whole infrastructure and mentioned some problems. He corresponded with the support team, and they did figure it out, but the setup guide was definitely more complexly written than it should have been, and some things were written in the wrong order. So, there were some hiccups in the implementation.

    What was our ROI?

    In our company, RPA doesn't necessarily mean less people will be hired or people will be fired. We probably won't see the ROI in cash. It will help with workplace productivity, and job satisfaction, though.

    Which other solutions did I evaluate?

    We were looking at Blue Prism and UiPath. 

    UiPath is nicer to work with. The developers especially wanted to work with UiPath, but the business team was looking more at Blue Prism. However, UiPath was better for the slightly larger robots, which is good for a lot of Unattended Robots.

    From what I have seen of Blue Prism, UiPath is both more aesthetically beautiful and stable. Based on .NET, UiPath makes sense as a solution.

    What other advice do I have?

    Start small and make time to do things right from the start. The infrastructure and developer culture can vary massively from one RPA team to another, and it is really important to establish healthy code guidelines, test and operation manuals, etc. from the start. At my current company we are just starting up, getting everything right, which is very exciting, and I can see how different (and better) we are doing things that at my previous employer.  

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Peter Nielson
    RPA Developer at EWII
    Real User
    This product helps to alleviate some of our data quality issues

    Pros and Cons

    • "The seamless integration with programming underneath, so if you choose to, you can get a bit technical with stuff. If there is something missing, you can make it yourself."
    • "I would like more script access to the flow of activity, so we can try to see a text version of what we have in the user interface."

    What is our primary use case?

    Most of the time, I am a developer. I also have to develop some best practices, but a lot of the time, I'm working on the application and creating Unattended Robots. We have a large amount of old school manual processes which we need to automate, because we have a lot of full-time employees just doing boring stuff. 

    I started last year, so I am a bit fresh in the organization. We have two people: One who analyzes and other develops.

    I am using version 2018.4, which I find easy to use. We can see some major changes with each version. The IT department sort of hates that I come by every quarter of a year and want an upgrade, but it is very much worth it. There is a lot of stuff happening out there, and it's dangerous to be left behind by a few versions. 

    How has it helped my organization?

    We have a few people who are very happy to be relieved of their (almost) full-time job of processing customer applications, then processing those applications further along into the company and having that be their full time job. Now, these employees are able to do some more enlightening stuff.

    The automation technology is mainly in the financial involvement. We also supply a lot of the power for users. We have a lot of documents which have to be signed and processed, and in those areas, it's nice to have automation and easy to see the benefits.

    What is most valuable?

    The seamless integration with programming underneath, so if you choose to, you can get a bit technical with stuff. If there is something missing, you can make it yourself. 

    The increasing amount of possibilities in Orchestrator to control robots and schedule them, with the possibly of a dynamic schedule in the future. In addition, there is API access to Orchestrator.

    What needs improvement?

    I've seen the roadmap. It looks like some of my wishes are in there, such as the debugging of the last X amount of savings before the robot fails. 

    I would also like more script access to the flow of activity, so we can try to see a text version of what we have in the user interface.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Most of the time, the product boils down to making something that works by itself. 

    I haven't encountered any real issues with the stability of the product. It is hard to evaluate since it works through so many systems.

    What do I think about the scalability of the solution?

    We haven't had that many scalability questions arise yet, because we are still in the process of getting people to adopt this new technology. I have looked at the features, and it looks promising.

    We have a plan for licensed upgrades, which is a straightforward, easy procedure. This is based on our knowledge from migrations of earlier versions.

    How are customer service and technical support?

    We started out by going through the few basic certifications which were in the UiPath Academy a year ago, though there are more now. Even though my coworker is not a developer, he just wanted to have insight into how you use software, so we both did it. 

    The UiPath Academy was very good. It tries to help and provides a sort of education not from where somebody is attempting to sell you something. While you are sold product, you push yourself to pass the courses to get to the juicy stuff, and it is on your own accord.

    Which solution did I use previously and why did I switch?

    This was a new product for the company. Leadership though this was a good place to start.

    How was the initial setup?

    The initial setup was complex, which was done by the consultants. After that, we adapted the product a bit, and it has been pretty easy.

    The initial setup for our virtual environment was straightforward, as was the installation with it. Afterwards, we were up and running with our virtual machines.

    What about the implementation team?

    We originally used a consulting company, Deloitte, but then decided that we wanted the knowledge to be in-house.

    What was our ROI?

    It has helped eliminate human error. Data quality is a concern, and it helps to alleviate some of our data quality issues.

    It has saved the company time.

    We use the performance benefits of it to make a case for future hiring of people, so I have great expectations from it. I would rate the current ROI and performance benefits as an eight out of ten.

    Which other solutions did I evaluate?

    I heard that they also evaluated Blue Prism. The leadership went with UiPath because it had more transparency, had a better cost, and was more risk-free. They decided to give UiPath a shot before deciding on a long-term solution.

    What other advice do I have?

    Get buy-in from your leadership early on, because it's very hard to get stuff done without it.

    We are only using Unattended Robots at the moment. However, we are very excited about Attended Robots getting a foothold. It is something that we want to investigate more, since Attended Robots are feasible in our organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Christian Birch Molgaard
    Senior Admin Automation Engineer at Danfoss
    Real User
    We are receiving superb support

    Pros and Cons

    • "It is very easy to use, and you still have a lot of possibilities to modify what you are trying to do and achieve."
    • "The support that we are receiving from UiPath is superb."
    • "Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled."

    What is our primary use case?

    We automate mostly finance processes, which is our largest area. We also automate some HR and logistic IT processes.

    How has it helped my organization?

    We hear from the process owners that they are very happy with the lead time and data quality, which keeps getting better. 

    What is most valuable?

    It is very easy to use, and you still have a lot of possibilities to modify what you are trying to do and achieve. 

    What needs improvement?

    We would like more API integrations, especially more API connections to SAP. While this is on the roadmap already, activities and packages with more automated API connections to other software or platforms would really help us.

    Documentation-wise, UiPath could get a little better.

    For how long have I used the solution?

    One to three years.

    How are customer service and technical support?

    The support that we are receiving from UiPath is superb.

    We are using the UiPath Academy. We also have our own development standards. When we are recruiting new developers, we first have an introduction of our own that we make. It's mostly to Orchestrator and our environment, then we set them free at the UiPath Academy to do training there. Afterwards, we do some additional training to our standards and best practices. So, part of our training is in the UiPath Academy, and we are using it. We have been very happy with it. It's evolving all the time, which is really good

    How was the initial setup?

    One place that we struggled was when we were uploading the software. UiPath was helpful with getting started, setting up the server, and installing the robots. All that went pretty smoothly. Every time, when we have upgraded, except for the last time, we have struggled. We did not do it right once. We always had to retry, get some support with it, and the documentation was a little lagging. Therefore, we really struggled with upgrading. It's getting a lot better now, but this has been one place where we have struggled.

    What was our ROI?

    Annually, the product saves us 25,000 hours. Everyone is satisfied with that.

    What's my experience with pricing, setup cost, and licensing?

    We have had our contract with UiPath since November 2016. 

    Which other solutions did I evaluate?

    We have had a few presentations from Kapow. They have dynamic licensing, which is something that we would really like to have, so we could scale up at peak hours or peak times of the month. This is when we really need to throw more robots at some processes. To my knowledge, that is not possible with UiPath at the moment. Though we are not considering switching at the moment.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rene Abel Christensen
    RPA Process Consultant at Statens Administration
    Consultant
    Manages our workload peak times and eliminates human error

    Pros and Cons

    • "We are able to smooth out peak workloads. Because a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits."
    • "The bundling of the offerings into UiPath is quite important, so we don't have to go to several different vendors. We can try it out on our own and see if this is something we want to do. Then, we might bring in another partner or vendor to do some specialized training, debug the networks, etc. We're never going to get that capability ourselves. We don't have a large IT department nor do we have data scientists. For us, it's important that one or more of these skills are getting baked into the system."
    • "One of the things that we are lacking right now is not stability, but usability with debugging, e.g., when you can't see what went wrong. We have to look through 50,000 pages of logs or so."
    • "We have been looking at Attended Robots, which result in the inability to lock your screen. That is simply a no-go for ever using them in most government agencies, as IT security will prohibit us from using them. If UiPath wants Attended Robots to be used inside a government agency, it needs to be applicable on a virtual desktop."

    What is our primary use case?

    Primary use cases would be within the finance sector. We supply financial services for other government agencies. The main robots that we have in use right now are concerning floating of financial periods, uploading reports, commenting on these reports, and so on. We are starting to look at invoice processing, to a larger degree. Then, we have a few quality and control robots which do checks on data quality, customer information, customer carts, etc. 

    We are using approximately 20 robots right now for different uses.

    We've opted for professional, traditional developers and programmers to do batch robots. We don't use it in our business units. Possibly because we are a government agency, we don't necessarily get enough IT security around the users applying their own robots. 

    It is not easy to use in this way because we do use traditional programming skills. We are considering moving some tasks out into the workforce for Attended Robots, etc. We think that this will be a problem for us in regards to getting it pushed out there and still maintaining good quality. However, we haven't tried it yet.

    How has it helped my organization?

    We are able to smooth out peak workloads. Because with a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits.

    Automation technology for us is mainly a way to get around the long-term IT projects. This is the future for us, when using UiPath, to start moving into the AI part of it. In addition, the bundling of the offerings into UiPath is quite important, so we don't have to go to several different vendors. We can try it out on our own and see if this is something we want to do. Then, we might bring in another partner or vendor to do some specialized training, debug the networks, etc. We're never going to get that capability ourselves. We don't have a large IT department nor do we have data scientists. For us, it's important that one or more of these skills are getting baked into the system.

    What is most valuable?

    The ability to integrate between legacy systems is the most valuable feature. We use it mainly to replicate manual processes, where you just have to pull out data or pull down large volumes of customer information, in general. We work across many individual customers, who are individual entities or individual databases in our ERP system. We work across about 220 databases. Therefore, the task of logging onto different databases alone is quite cumbersome.

    The main thing is to make data available to the employees when they start working mornings, instead of them starting drawing out reports to see if there is anything that they need to act upon. With these legacy systems, which work on a one-to-one basis, we tried to batch process them a lot more.

    What needs improvement?

    We have looked at it with Citrix, and there are problems with it. Some of the new features coming will address it.

    We have been looking at Attended Robots, which result in the inability to lock your screen. That is simply a no-go for ever using them in most government agencies, as IT security will prohibit us from using them. If UiPath wants Attended Robots to be used inside a government agency, it needs to be applicable on a virtual desktop.

    A lot of what is coming is what we are looking towards: Both on the skill set with computer vision, but especially also on the enhanced identity management and security. The ability to debug and lock at a less complex level for us to look at. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    UiPath's stability is quite good. We don't see any problems with the stability of the platform application. All our problems stem from the basic systems that we operate on, which are quite vulnerable to network problems, time outs in various systems, etc. However, these have nothing to do with UiPath. Perhaps some of the things which are on the road map will help with the debugging of some of these issues.

    One of the things that we are lacking right now is not stability, but usability with debugging, e.g., when you can't see what went wrong. We have to look through 50,000 pages of logs or so. 

    What do I think about the scalability of the solution?

    The scalability is quite good. 

    The main problem around scalability is the licensing structure and the inability to dynamically assign licenses across robots. While I know this is coming, this is our main gripe with scalability: the licensing structure. Because we are part of a larger setup with our own IT supplier, who does a multitenancy setup with Orchestrator, to have more flexibility with the use of licenses would be very valuable.

    We are using virtual desktops to deploy and run the machines with robots. It is necessary, as we cannot scale it on individual on-premise machines.

    How are customer service and technical support?

    We have used the customer support. Our main issue with them is they need to understand the problem that we are writing about, and not reply too soon with a standard answer.

    All our developers are using UiPath Academy and are RPA certified. While they like some thing, some of the frameworks which were used in the Academy examples, the developers didn't agree with. This is probably because they are IT professionals themselves and are used to doing things a different way. Whether it's because the use case wasn't good or they were just used to something else, this was the main gripe.

    Which solution did I use previously and why did I switch?

    The product has a lot of backing from our director, who has been pushing the agenda. To be able to stay relevant, even as a government agency, we have to reduce our costs every year by two percent. To be able to produce that, we need to be more efficient at what we do. The target is: Not to reduce staff, but keep up with the increased demand for production and costs.

    How was the initial setup?

    I wasn't part of the very first setup.

    What about the implementation team?

    We mostly did the deployment ourselves or with our own IT partner, who is not a partner of UiPath. So, it has mainly been done by our own IT people.

    What was our ROI?

    On the individual robots, we do have good return on investment. However, once you add in the governance, including when we are scaling up the solution and the maintenance of robots, then I don't think we are at a break-even point. This upcoming year, we are expecting positive ROI. For us, the return on investment is high quality data. 

    It has helped us to eliminate human errors. We have a robot that is specifically requested to avoid, for example, uploading reports on the wrong customers because of GDPR cases, where data protection officers will have to get involved, even though, it's not sensitive data. We have seen problematic use cases drop from a couple of incidents from maybe 100 transactions to zero. We are looking to completely eliminate errors in some cases, not just reduce.

    It has saved our organization time. We use the robots to try to address some of the peak workloads that we have. They are not there so much to address a certain number of hours that we want to save. We want to be able to use the robots to help address our customers' needs during designated time frames to reduce extra stress on our employees.

    What's my experience with pricing, setup cost, and licensing?

    We would like to see improvement around the licensing and multitenancy. 

    Which other solutions did I evaluate?

    We also evaluated Blue Prism and Kofax Kapow. The reason that we went with UiPath has a lot to do with scalability, as our IT supplier has committed to a multitenancy set up, which was not possible with Blue Prism. 

    We are quite happy with UiPath. We are not looking at other vendors at the moment. They are all offering similar solutions, but with a slightly different focus. We could use any other solution, but the development is so fast that even changing now would be no guarantee that we end up with what we want, because everybody is moving at a pace where we can barely keep up with the development of the products.

    What other advice do I have?

    Try out different vendors and their labs. See how it fits to the processes that you are trying to automate right now. Some applications are better at old mainframe systems, and if that's what you will be focusing your efforts on, then maybe UiPath isn't the best vendor for you. There are others who focus more on that sort of environment. So, be realistic about what you want to automate, and choose your use case initially from that. 

    We see the biggest benefit right now from Unattended Robots, but that's all we use. In the very long-term, Unattended versus Attended Robots will be able to generate a greater benefit. However, with the current licensing costs, they will need to change for it to be a positive business model. We have to be able to move licenses from one person to another. If we have to apply a fresh license to each person in the workforce, with our budget, it will not be possible.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    HimanshuJain
    User
    Real User
    Now we can retrieve the header of HTTP requests which was a must use case for our project

    What is our primary use case?

    There are multiple use cases:

    Automation of manual Excel workflow: Previously, our account support executive used to manually prepare client Excel sheet using a variety of third-party integration. Data flows manually into Excel and is then exported manually to a different system. What a fantastic work done by UiPath using integrations and webhooks. We almost saved 24 hours of weekly effort per employee and imagine we have to do this every time of the year and for hundreds of clients.

    Automated data entry: Automated data entry of generated invoices was made so much easier with OCR recognition that we are trying to explore it in more departments like human resource and support systems.

    How has it helped my organization?

    It helped us in achieving the following efficiency and compliance:

    • Cost management
    • Drive innovation
    • Creating internal/operational efficiencies
    • Improving business process outcomes
    • Improving business process agility.

    What is most valuable?

    I am an automation expert responsible for creating utilities which help support systems in easing down their business and saving lots of money with redundant efforts. Earlier, it was done using software code, but once I latched on to UiPath, I was overwhelmed with the ease, flexibility, integration, and support provided by it. 

    Along with that, UiPath provides the best learning material and easiest learning curve making it one of the popular tools in the market. 

    I also found the UiPath community forum very helpful which is a big plus for developers like us. The latest version of UiPath (Community Edition, v2019.2.0) contains a beta version of AI computer vision which we have just used, and I am sure that it's going to kill in the market with such an ease of recognizing UI elements. 

    Additionally, now we can also retrieve the header of HTTP requests which was a must use case for our project, and it eased out a lot of re-work.

    What needs improvement?

    • I really like to see improvement in IDE for UiPath. There is still a lot of space where the user flow could be made more intuitive. 
    • Enterprise support for UiPath is still spotty and is not fully capable of solving queries in a single session. They still require some time to get back on the issue. 
    • I also have a suggestion: Don't try to overburden your product, with the early release of so much integration, with bugs. Do thorough testing, make sure it is bug-free, make sure there is proper documentation and make sure tech support is up and ready with known issues.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Balakumar Mannarsamy
    User
    Real User
    Locating an element and adding the conditions are very easy

    What is our primary use case?

    • Automating web applications is the primary use for my organisation.
    • Also, data scrapping is another main usage.

    How has it helped my organization?

    • Improvement in the way of quick and fast automation development.
    • Functional testers have changed as an automation test engineer.

    What is most valuable?

    • Web automation is the most valuable.
    • Locating an element and adding the conditions are very easy compared to other tools.

    What needs improvement?

    • Everything is awesome; no improvement is needed at this stage.
    • One word to say about UiPath is, it is simply great.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Excellent.

    What do I think about the scalability of the solution?

    Excellent.

    How are customer service and technical support?

    It has the best service.

    Which solution did I use previously and why did I switch?

    Earlier we were using Selenium for test automation in our organisation.

    How was the initial setup?

    The setup is simple, nothing complex to understand.

    What about the implementation team?

    I didn't implement it through vendor teams.

    What was our ROI?

    Good.

    What's my experience with pricing, setup cost, and licensing?

    Reasonable pricing. If there can be a decrease for individual learners/developers.

    Which other solutions did I evaluate?

    Before taking part in UiPath, I have used the trial version of Automation Anywhere.

    What other advice do I have?

    If mobile automation is included in UiPath, it would be great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JAINSANYAM
    Junior RPA Dev at University of Petroleum and Energy Studies
    Real User
    Easy integration with all windows applications

    What is our primary use case?

    I have tried the RPA tool for the first time and I already love it. How easy it is: you can do all of the daily tasks which you repeat at one click. 

    Primary use case: educational purpose and automation for content writing.

    Secondary use case: additional content writing and data scraping.

    How has it helped my organization?

     In our institution, we have to submit a weekly report for the tasks we perform daily. It is very easy to scrape the tasks we do from our academic portal and embed to the report.

    Now we can make more assignments and content. On running a robot with a keyword, it writes the content and we just have to sit back.

    What is most valuable?

    • Data scraping and web automation
    • Citrix automation
    • Easy integration with all windows applications.

    What needs improvement?

    1. Community
    2. Own software stack exchange platform
    3. UiPath Go! should be more reachable to developers.
    4. Incentives should be given on publication on UiPath Go!

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Satish Jain
    User
    Real User
    There are multiple testings run on each console

    What is our primary use case?

    As a system administrator, I have to create a roundup report before the office begins and at the end of the day. The report consists of statuses of each thin client we have. The robot does all the stuff in just 2-3 minutes, saving our 1-2 hours of time done by a dedicated person.

    How has it helped my organization?

    We can now run multiple robots remotely and easily so as to prevent daily checkup failure.  There are multiple testings run on each console by UiPath.

    What is most valuable?

    Orchestrator, data scraping and academy by UiPath are the best of all, for someone having cloud knowledge can exploit the technology.

    What needs improvement?

    Linux environment is needed. RHEL/Ubuntu support is needed More academy and learning tutorials are needed…

    What is our primary use case?

    As a system administrator, I have to create a roundup report before the office begins and at the end of the day. The report consists of statuses of each thin client we have. The robot does all the stuff in just 2-3 minutes, saving our 1-2 hours of time done by a dedicated person.

    How has it helped my organization?

    • We can now run multiple robots remotely and easily so as to prevent daily checkup failure. 
    • There are multiple testings run on each console by UiPath.

    What is most valuable?

    Orchestrator, data scraping and academy by UiPath are the best of all, for someone having cloud knowledge can exploit the technology.

    What needs improvement?

    • Linux environment is needed.
    • RHEL/Ubuntu support is needed
    • More academy and learning tutorials are needed on Udemy or edX.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Mudit Bhatnagar
    User
    Real User
    The most valuable features are its activities

    What is our primary use case?

    I have been using UiPath for quite some time now, and I have realized that it is one of the best automation tools out there. We primarily use this tool for automating our business processes and removing repetitive work with the help of automation. The most interesting part about this (easy-to-learn) tool is that it is accepted almost everywhere in the RPA industry. There are a lot of activities in this tool which will help you automate processes easily.

    How has it helped my organization?

    It has been quite some time since we started using UiPath in our organization and it has done nothing but help us. Everyone in the company now is learning how to use UiPath. It has helped us to automate a lot of menial tasks, such as salary processing and resume organization. There are areas where the employees can focus more on now. All of these things help us manage our organization better. 

    What is most valuable?

    The most valuable features of UiPath are its activities. There are an immense amount of available activities in UiPath. These are the building blocks of your process. Since UiPath is new, it is constantly being updated, and new features are being added accordingly. 

    What needs improvement?

    As of now, UiPath is headed in the right direction, but in the future, it needs to introduce its users to the field of AI and machine learning. These are the new features that should be added in the next version of UiPath. As for the drawbacks, UiPath should really add an option to change the toolbar options which would make it more user-friendly.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User
    Real User
    Anchor base activity helps in achieving the PDF scraping

    What is our primary use case?

    • Primary use case: Excel automation and email automation.
    • Secondary use case: PDF scraping and CSV management.

    How has it helped my organization?

    • Excel automation: Reading Excel (read range) for values and visualizing on the dashboard.
    • Email automation: Daily updates from different channels require email monitoring.
    • PDF Scraping: Anchor base activity helps in achieving the PDF scraping.

    What is most valuable?

    • Email automation
    • Excel integration
    • Data scraping and screen scraping
    • Orchestrator
    • UiPath forums.

    What needs improvement?

    UiPath Go! which is actually a growing store for RPA developers should be more popular and should have good acceptance rate for normal projects rather than industry based projects only.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    I have not used any RPA tool earlier. It is my first time that I have used RPA.

    What's my experience with pricing, setup cost, and licensing?

    I use the community edition which is actually a freeware version.

    Which other solutions did I evaluate?

    I researched about Blue Prism and Automation Anywhere, but the community was not as large as UiPath.

    What other advice do I have?

    It is one of the best tools which any RPA developer can use currently.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Suresh Polinati
    Senior Software Developer at Hexaware Technologies
    Real User
    We can schedule our robots and we can handle multiple robots from a single orchestrator

    What is our primary use case?

    Our primary use case is to create a proof of concept using UiPath. Here we automated the business process, and it's a repetitive task. So we used UiPath and automated our internal project, and we also automated the client process as well. We automated SAP application, and we also automated mainframes. UiPath also has the Orchestrator which very flexible.

    How has it helped my organization?

    UiPath is a very unique tool compared to the remaining tools in RPA. UiPath has recording capabilities, and we can automate many difficult applications like mainframes and SAP application. Using UiPath, we automated our internal repetitive process which eliminates the human errors and duplicates. UiPath robot can work 24/7. It also helps us to decrease the time to complete a process from start to end.

    What is most valuable?

    All the features are very helpful and valuable in UiPath, mainly UiPath Orchestrator which is very valuable because we can schedule our robots and we can handle multiple robots from a single orchestrator, and we can also maintain our credentials in Orchestrator.

    What needs improvement?

    In UiPath, they already give so many services, and they provide computer vision activity to work with Citrix environment. If they could improve those computer vision activities, that would help a lot for everyone who wants to automate a Citrix environment.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Khushal Chate TOSCA Certified Professional
    SAP Test Manager at Echelon Solutions Group LLC
    Consultant
    Supports integration with various OCR, cognitive, ML, and IoT related services and tools

    What is our primary use case?

    Reading non-PO invoice details form a SharePoint form, validating it, sending it for manager approval, and on receiving manager approval, entering the invoice details with invoice and approval attachments to SAP.

    How has it helped my organization?

    • Improved the speed of the execution of processes 
    • Eliminated human errors: The manual actions had caused errors in the Excel formula, and it was unknown to the business until the UiPath RPA tool was implemented. 
    • Development was easy with UiPath with the numerous inbuilt activities and support for custom activities.
    • Issue handling was easy with the help of documentation, community and the official support team.

    What is most valuable?

    • UiPath supports integration with various OCR, cognitive, ML, and IoT related services and tools.
    • UiPath provides the flexibility to use unattended robots without the need for Orchestrator.

    What needs improvement?

    The UiPath tool doesn't provide an option to resize the activities as per wish, especially "if" the activity is a big box. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Very stable solution.

    What do I think about the scalability of the solution?

    Easy to scale as per the need.

    How are customer service and technical support?

    UiPath provides a strong, active and very helpful official community platform for clarifying doubts, sharing issues, etc. UiPath has assigned an official team for providing support for the community users through this platform.

    Which solution did I use previously and why did I switch?

    Yes, Blue Prism. Unlike Blue Prism tools, UiPath provides a great user interface so that a person with minimum technical knowledge can understand the flow. 

    How was the initial setup?

    Very straightforward pricing, setup, cloud-hosting, and licensing.

    What about the implementation team?

    In-house.

    What was our ROI?

    110%.

    What's my experience with pricing, setup cost, and licensing?

    • UiPath provides a flexible licensing model which helps the customer to spend based on their need. 
    • UiPath has a reasonable license price compared to other leading RPA tools. 
    • UiPath is an easy to learn and use tool with a great user interface. 

    Which other solutions did I evaluate?

    What other advice do I have?

    If you are starting RPA and have no budget for POC, then blindly go with UiPath.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Arman Khan
    Associate Consultant
    Real User
    Basic knowledge of .NET is sufficient to develop a workflow

    What is our primary use case?

    To automate various business processes which include generating reports, data entry into certain applications, email automation, and web automation.

    How has it helped my organization?

    It is easy to use as drag-and-drop features are present.  Basic knowledge of .NET is sufficient to develop a workflow.  Almost includes all the activities used for automation.

    What is most valuable?

    Email automation can access emails in multiple ways. UI commands with minutes change in selector: The command works effectively in all environments.

    What needs improvement?

    It could improve the service by resolving the bugs and providing the fixes as soon as possible.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    To automate various business processes which include generating reports, data entry into certain applications, email automation, and web automation.

    How has it helped my organization?

    • It is easy to use as drag-and-drop features are present. 
    • Basic knowledge of .NET is sufficient to develop a workflow. 
    • Almost includes all the activities used for automation.

    What is most valuable?

    • Email automation can access emails in multiple ways.
    • UI commands with minutes change in selector: The command works effectively in all environments.

    What needs improvement?

    It could improve the service by resolving the bugs and providing the fixes as soon as possible.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Anupam Mittal
    Founder at Brontominds
    Real User
    Reduced FTE and a significant reduction in errors

    What is our primary use case?

    We started with UiPath to automate activities that required gathering data from different applications and posting the data to another app.

    How has it helped my organization?

    Reduced FTE and a significant reduction in errors. Also, the processes can now be scheduled using Orchestrator and can be scheduled 24x7.

    What is most valuable?

    • Tool has a macro recording feature that can generate the code for you automatically.
    • The recent computer vision AI feature. This feature helps recording for remote desktop and citrix environment and enables recording by converting images to textboxes and other window controls. As a result, recording feature for remote environment is now like recording for local environment

    What needs improvement?

    Improvement in the parsing of PDF files.

    For how long have I used the solution?

    Trial/evaluations only.

    What do I think about the stability of the solution?

    Stability is a risk with automation tools. Any change in GUI can break the recording. Hoping for more features in the tool to support it

    What do I think about the scalability of the solution?

    With option to buy multiple licenses and use of orchestrator that can run across multiple servers, UIPath seems scalable

    Which solution did I use previously and why did I switch?

    no

    What's my experience with pricing, setup cost, and licensing?

    I am using Community Edition which is free

    Which other solutions did I evaluate?

    no

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Assistant with 501-1,000 employees
    Real User
    The academy is free and offers a low threshold for getting on the UiPath train

    What is our primary use case?

    The primary use case is probably the swivel chair operations where data is extracted from one system and used as input in another.

    How has it helped my organization?

    • Efficiency gains: Tasks can go a lot faster.
    • Data quality: A robot is a human error-proof.
    • Mood: Employees don't need to do the dull, boring, annoying chores.

    What is most valuable?

    The academy is free and offers a low threshold for getting on the UiPath train. The community adds to this as someone is always willing to help out or someone else already encountered the same problem and solved it.

    What needs improvement?

    UiPath doesn't deliver on the promise of 'no programming skills required'. It is possible for smaller tasks, but if you want a companywide robot that is a little bit complex, you need someone with programming skills. 

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rafael Arcanjo
    User
    Real User
    Web scrapping for us is the best tool so far

    What is our primary use case?

    We use it for price quotes on the internet, looking for the best cost benefits for our customers after researching our thefts, creating a table and sending the data by email to the customer.

    How has it helped my organization?

    With the creation of the project mentioned above, we were able to reduce the cost of our client to acquire materials, besides the agility of being able to do everything very fast.

    What is most valuable?

    Web scrapping for us is the best tool so far, as well as data scraping. We have obtained many good results, and in the near future with these databases, we have the intention to move towards some possible interaction with big data.

    What needs improvement?

    Unfortunately, the work with PDFs that contain an image still has very bad recognition and needs to be studied for a way to improve this function which is very important for anyone who works with files of that format.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Carlos Suzano
    User at a tech consulting company with 1-10 employees
    Real User
    The web recorder has been a great help when it comes to automating tasks over the internet

    What is our primary use case?

    The main request of our clients is the integration with the SAP system and specific tasks of email, like sending and downloading of NFS.

    How has it helped my organization?

    With the automation of the tasks, we have significantly increased the production of our clients, with robots running 24/7.

    What is most valuable?

    The web recorder has been a great help when it comes to automating tasks over the internet. The selector is perfect, and it recognizes with mastery all the information that is shown.

    What needs improvement?

    I think they should give a review on the recognition of text in the PDF files. It can not read a whole file, and that delays the work it has too much.

    For how long have I used the solution?

    Trial/evaluations only.

    What is our primary use case?

    The main request of our clients is the integration with the SAP system and specific tasks of email, like sending and downloading of NFS.

    How has it helped my organization?

    With the automation of the tasks, we have significantly increased the production of our clients, with robots running 24/7.

    What is most valuable?

    The web recorder has been a great help when it comes to automating tasks over the internet. The selector is perfect, and it recognizes with mastery all the information that is shown.

    What needs improvement?

    I think they should give a review on the recognition of text in the PDF files. It can not read a whole file, and that delays the work it has too much.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Renato Chagas
    Network analyst at Filiperson Special Papers
    Real User
    With a few clicks, we can automate a great demand for navigations in web systems

    What is our primary use case?

    Work automating demands of our clients like emails and withdrawal of data from PDFs to database.

    How has it helped my organization?

    UiPath has been a hero to our customers as we have been able to perform data analysis faster and more accurately thanks to the speed of the theft created.

    What is most valuable?

    The web recorder without a doubt is the best. With a few clicks, we can automate a great demand for navigations in web systems.

    What needs improvement?

    Data extraction via PDF needs to be reviewed, although working fine with OCR, it still leaves a craving for PDFs with image source.

    For how long have I used the solution?

    Trial/evaluations only.

    What is our primary use case?

    Work automating demands of our clients like emails and withdrawal of data from PDFs to database.

    How has it helped my organization?

    UiPath has been a hero to our customers as we have been able to perform data analysis faster and more accurately thanks to the speed of the theft created.

    What is most valuable?

    The web recorder without a doubt is the best. With a few clicks, we can automate a great demand for navigations in web systems.

    What needs improvement?

    Data extraction via PDF needs to be reviewed, although working fine with OCR, it still leaves a craving for PDFs with image source.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Shivani-Sharma
    User at University of Petroleum and Energy Studies
    Real User
    The best part is you do not need to check anything manually

    What is our primary use case?

    Gone are the days when you have to deploy 100s of people for repeated tasks. We regularly update invoices of different channels and merchants to our workflow. Capturing each invoice requires some human attention. There are chances of using OCR or text-based extraction of invoices. We easily automate each type of invoice extraction to our spreadsheet. This reduces one hour (max 1.5 hr) of 100 employees in our organization.

    How has it helped my organization?

    Majorly replacing all the remote freelancers who were doing the copy-paste work for us to fetch invoices at low pay; they are now set free. We do not hire them, rather our UiPath robot does that, thus reducing the cost.

    What is most valuable?

    The best part of UiPath is you do not need to check anything manually. Whatever error comes, the robot automatically gets stopped rather than infiltrating absurd values in the next process.

    What needs improvement?

    We have deployed the technology for six months. We are facing a major challenge in front of us. The invoice automation can only be done when the invoices are on the website. Usually, we fetch invoices from partner websites as PDF. Thus we are doing extra work of converting the pdf to RPA readable file. If we had dedicated channel of PDFs then it would have worked but it is not like that. 

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Bikash Panigrahi
    System Analyst at Hexaware Technologies Limited
    Real User
    Citrix automation and computer vision are valuable features

    What is our primary use case?

    To reduce or eliminate routine manual and clerical tasks, and to reduce manufacturing lead time.

    How has it helped my organization?

    Increased labor productivity and reduced manufacturing lead time.

    What is most valuable?

    Citrix automation  Computer vision Data scraping API integration.

    What needs improvement?

    Orchestrator should be free of cost. Now the demo orchestrator gives to access to deploy  one or two bots. It should be more. There should be a more graphical log inside it.There should be more click level reporting inside orchestrator

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    To reduce or eliminate routine manual and clerical tasks, and to reduce manufacturing lead time.

    How has it helped my organization?

    Increased labor productivity and reduced manufacturing lead time.

    What is most valuable?

    • Citrix automation 
    • Computer vision
    • Data scraping
    • API integration.

    What needs improvement?

    Orchestrator should be free of cost. Now the demo orchestrator gives to access to deploy  one or two bots. It should be more. There should be a more graphical log inside it.There should be more click level reporting inside orchestrator

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1048344
    User
    Real User
    The most beautiful feature is that it has an easy-to-use interface

    What is our primary use case?

    The robots have completed the job in a short time by reducing the personnel load.

    How has it helped my organization?

    The most beautiful feature of UiPath is that it has an easy-to-use interface. I can design a robot even without a software. Drag-and-drop development is very convenient for the user in terms of user experience. Also, other ERP systems, Office applications, API services being able to integrate is also very useful for the developer.

    What is most valuable?

    • Drag and drop development is very convenient for the user in terms of user experience.
    • It has an easy-to-use interface.

    What needs improvement?

    • UiPath IDE error messages are not comprehensible.
    • Error messages can be detected by messages from the end user's understanding.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Sub Process Manager at Rimac Seguros
    Real User
    The option of evaluating the product with the community version is helpful

    What is our primary use case?

    Automatization of the collection process, downloading information from the web to Excel, and processing this information in our core systems Policy issuing for standard products IT: security accounts maintenance Regulatory reports.

    How has it helped my organization?

    Forced us to understand the process Standardized it prior to automation It has liberated operative working ours from our collaborators.

    What is most valuable?

    Ease of use Lots of activities that cover our needs Free and online capacitation The possibility to evaluate the product with the community version.

    What needs improvement?

    When the process is to be automatized, they sometimes don't have specific samples of using functions and commands from .NET, and then, we need some help…

    What is our primary use case?

    • Automatization of the collection process, downloading information from the web to Excel, and processing this information in our core systems
    • Policy issuing for standard products
    • IT: security accounts maintenance
    • Regulatory reports.

    How has it helped my organization?

    • Forced us to understand the process
    • Standardized it prior to automation
    • It has liberated operative working ours from our collaborators.

    What is most valuable?

    • Ease of use
    • Lots of activities that cover our needs
    • Free and online capacitation
    • The possibility to evaluate the product with the community version.

    What needs improvement?

    When the process is to be automatized, they sometimes don't have specific samples of using functions and commands from .NET, and then, we need some help from an IT specialist.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1028754
    User
    Consultant
    Extraction of complete tables from websites automatically extracts data from multiple pages

    What is our primary use case?

    We use UiPath to automate multiple flows for our client. We have flows in multiple stadia: development, acceptance, and prod.

    How has it helped my organization?

    UiPath is the first RPA tool I've used, but it seems to me that it is the best of what is currently available on the market. It is very easy to use, and you'll be able to automate your first flow in a matter of.

    What is most valuable?

    • Extraction of complete tables from websites automatically extracts data from multiple pages by indicating the 'next page' button. 
    • The newly launched Computer Vision functionality also seems very interesting.

    What needs improvement?

    The licensing model is for me still a little bit confusing. There are a lot of different license types for the robots, which makes it difficult to comprehend in what case you should use which license type. 

    Most error types are very clear, which makes it very easy to debug the flows, but from time to time some general error messages might pop up (Object not set to an instance of an object), without specific reference, which makes it a lot harder to find the error.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Roberto Faro
    User
    Real User
    The recording feature and data scraping are invaluable features

    What is our primary use case?

    To automate day-to-day tasks for the user in the current project, for example, reports, tickets, price quotation and sending and receiving e-mail.

    How has it helped my organization?

    UiPath has saved us several hours of repetitive work, as well as people who are more motivated to seek personal and professional improvements.

    What is most valuable?

    The recording feature Data scraping Drag and drop Browser capabilities.

    What needs improvement?

    Processing PDF images with the manual PDF feed does not work very well.

    For how long have I used the solution?

    Trial/evaluations only.

    What is our primary use case?

    To automate day-to-day tasks for the user in the current project, for example, reports, tickets, price quotation and sending and receiving e-mail.

    How has it helped my organization?

    UiPath has saved us several hours of repetitive work, as well as people who are more motivated to seek personal and professional improvements.

    What is most valuable?

    • The recording feature
    • Data scraping
    • Drag and drop
    • Browser capabilities.

    What needs improvement?

    Processing PDF images with the manual PDF feed does not work very well.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SayanBhandari
    User
    Real User
    Lots of variables and activity creation was one of the best features

    What is our primary use case?

    The software is used for automating the process improvement and simplifying workflow as our organization is an insurance-based organization. Also, it is used to create some small repositories which can be used for future use of process improvement.

    How has it helped my organization?

    It has brought some new projects as our clients need automation testing of several systems which could be automated in less time.

    As UiPath can be developed in very less coding and is simple to learn, it was useful for a lot of individuals to learn and grow in UI automation.

    What is most valuable?

    UI Explorer, universal search feature and UI easy look and feel were found to be most valuable. Also, lots of variables and activity creation was one of the best features of UiPath.

    What needs improvement?

    Due to the heavy load of robot creation, the system gets hanged while starting up the robot, as well as the application startup takes a lot of time, and the validation of licence can be bypassed if the user directly starts UiPath from the system.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Hélio De La Rosa
    RPA Developer at Roberto Faro IT Solutions
    Real User
    The integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable features

    What is our primary use case?

    We use UiPath internally to automate the repetitive processes of our company. We use the tool for the generation of reports and automatic sending of emails, as well as automation of registrations and the likes.

    How has it helped my organization?

    UiPath has made it possible to reduce the time spent on these repetitive tasks because robots can keep working indefinitely, with a very low error rate and a very low maintenance cost compared to the financial return.

    What is most valuable?

    Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.

    What needs improvement?

    I believe that a better explanation of ReFramework and license costs would be something to rethink. 

    For

    What is our primary use case?

    We use UiPath internally to automate the repetitive processes of our company. We use the tool for the generation of reports and automatic sending of emails, as well as automation of registrations and the likes.

    How has it helped my organization?

    UiPath has made it possible to reduce the time spent on these repetitive tasks because robots can keep working indefinitely, with a very low error rate and a very low maintenance cost compared to the financial return.

    What is most valuable?

    Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.

    What needs improvement?

    I believe that a better explanation of ReFramework and license costs would be something to rethink. 

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Tamshi
    RPA Developer at a tech services company with 1,001-5,000 employees
    Real User
    Structured data can be captured very easily and stored in a variable

    What is our primary use case?

    I have performed the following use cases:

    • Excel operations: taking data from Excel and using it in the desktop automation (environment: Tally ERP, MS Excel).
    • Email automation: sending, analyzing and receiving mails (environment: MS Outlook).
    • Security-related: such as getting reputation scores of different IPs and sending a mail for each IP which is found malicious (environment: McAfee ESM, different websites to get a score of the IP, MS Excel to store the score of each IP, MS Outlook to send mails to the concerned person).
    • Invoice processing: taking data from a mail and using the OCR tool to extract details of the invoice, inputting the data to a desktop application provided by the client and sending a mail after the successful completion of the task (environment: MS Outlook, Kofax).
    • Web-related use case: taking data from Excel and onboarding to a web application (MS Excel, web application).

    How has it helped my organization?

    UiPath has improved my organization in many ways:

    • With the addition of UiPath in my organization, the process which has been implemented has sped that process a lot. 
    • The process has become error free.
    • The process now runs 24x7. 
    • There is now no wait time for the processes as there are triggers to start the process. 

    What is most valuable?

    There are many features which I like about this tool a lot:

    • Data scraping: Structured data can be captured very easily using this activity and stored in a variable.
    • Orchestrator: helps to schedule processes with ease.
    • Queues: for parallel processing of bots and simplifying complex processes.
    • Security features 
    • Credential manager to store sensitive data.

    What needs improvement?

    OCR is something which could be improved on to some extent as the result is not very accurate.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    FelipeR
    RPA Developer at a tech services company with 51-200 employees
    Real User
    Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs

    What is our primary use case?

    We currently use the tool to sell solutions to internal customers. Most of the work that we automate is the migration of data between systems, automation of emails, extraction of data from PDFs with OCR, among others. The gain has been perceptible from the first moment, as human errors have been noticeably reduced to almost zero. Another good point for us is that we can leave the robot working for as long as we want.

    How has it helped my organization?

    UiPath is certainly the most acclaimed RPA tool on the market. Its ease of use and firepower are prime points for its worship. Its interface is user-friendly, and even those who do not have programming ease can use it. The implementation and editing of selectors make the tool extremely powerful, and your courses at UiPath Academy make learning very easy and fast. The Orchestrator course is really good and allows the solution developer to completely meet any type of demand.

    What is most valuable?

    • Integration with Outlook, which is the main mail server we use in the company. 
    • Integration with Google OCR and Microsoft OCR is very useful when we need to extract information from scanned PDFs. 
    • Data scrapping when we need to extract large amounts of information from websites. 
    • Integration with Excel, when we need to allocate this data in tables or CSV for future use, and many others.

    What needs improvement?

    Unfortunately, some things could still be improved. The documentation of ReFramework is very confusing, although there is the advanced course of UiPath, where the focus is ReFramework itself. I believe this is the most difficult, since certification is mandatory in ReFramework, and it is the Framework indicated by the company for the solution of problems.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Prashanth Kamath S P
    User
    Real User
    Pictorial workflow representation is in itself a standout feature

    What is our primary use case?

    UiPath is used as an RPA platform to automate the engineering-based repetitive and rule-based tasks in my company. UiPath has proved itself to be a very user-friendly and easy-to-adapt kind of software which does not require any core knowledge or coding background to start with.

    How has it helped my organization?

    UiPath has helped us improve our efficiency, and the quality of our deliverables has increased by many folds. It has also helped us to set up an automation environment which helps us in speedy and accurate delivery well before the deadline.

    What is most valuable?

    Pictorial workflow representation is in itself a standout feature of UiPath. Features like screen scraping, data scrapping, Citrix related automation features, mail sending activities, inbuilt recovery mechanism (REF) are really useful.

    What needs improvement?

    The features of Citrix related activities could be greatly improvised. The version compatibility or stability issues could be fixed in the coming releases.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    RPA Developer at a tech services company with 10,001+ employees
    Real User
    If you are looking to automate VDIs, then this solution delivers you a powerful tool to do so

    What is our primary use case?

    Automation of high volume, repetitive processes. Both desktop and VDI/Citrix environments. We are going to implement it in the WFM team to reduce their workload and let them concentrate on more complex tasks.

    How has it helped my organization?

    UiPath is a great tool to quickly demonstrate the benefits of automation. It is fast to learn and implement. Therefore, it is easy to gain quick wins in time savings and reduction of human error rates.

    What is most valuable?

    If you are looking to automate VDIs, then UiPath delivers you a powerful tool to do so. Even better is that they are constantly making progress in that field and have some features coming up in the future that no other solution can deliver.

    Also, UiPath gives you free access to their online learning academy which is really great if you are new to RPA and want to have a quick start in that field.

    What needs improvement?

    There should be some more activities that can replace others where coding is required. You can build a solution without coding knowledge, but I would recommend at least some prior knowledge of the .NET Framework.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Kathiravan Mani
    User
    Real User
    It identifies web table lists and others

    What is our primary use case?

    Account opening and order placing for insurance application with web and Windows application and mailing report.

    How has it helped my organization?

    It reduces manual effort mostly and has quick automation implementation. Even automation resource is also reduced.

    What is most valuable?

    Data scraping is the method of fetching data from web applications intelligently; it identifies web table lists and others.

    What needs improvement?

    It cannot withstand in a situation like overloaded processes execution not up to the mark.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    Account opening and order placing for insurance application with web and Windows application and mailing report.

    How has it helped my organization?

    It reduces manual effort mostly and has quick automation implementation. Even automation resource is also reduced.

    What is most valuable?

    Data scraping is the method of fetching data from web applications intelligently; it identifies web table lists and others.

    What needs improvement?

    It cannot withstand in a situation like overloaded processes execution not up to the mark.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Business Processes Consultant at a consultancy with 1,001-5,000 employees
    Real User
    The most valuable feature is the drag-and-drop functionality

    What is our primary use case?

    I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.

    How has it helped my organization?

    UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.

    What is most valuable?

    The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.

    What needs improvement?

    They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.

    For how long have I used the solution?

    Trial/evaluations only.

    What is our primary use case?

    I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.

    How has it helped my organization?

    UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.

    What is most valuable?

    The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.

    What needs improvement?

    They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    alberto.carrilho
    Power Electronics Engineer at Carrilho Engineering
    Real User
    It's very easy to set up an automation process

    What is our primary use case?

    We use UiPath mostly for automating data entry forms and automatically copy-pasting between different apps.

    How has it helped my organization?

    We reduced a 10 people team to just one person, who just stands by most of the time and monitors the robotization process in action.

    What is most valuable?

    It's very easy to set up an automation process.  The application is very intuitive and user-friendly.  There're also lots of training classes and training material available.

    What needs improvement?

    Our developers experienced some sluggishness while developing a very large automation. This only happened during automation though; the actual automation was not slow at all while running.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    We use UiPath mostly for automating data entry forms and automatically copy-pasting between different apps.

    How has it helped my organization?

    We reduced a 10 people team to just one person, who just stands by most of the time and monitors the robotization process in action.

    What is most valuable?

    • It's very easy to set up an automation process. 
    • The application is very intuitive and user-friendly. 
    • There're also lots of training classes and training material available.

    What needs improvement?

    Our developers experienced some sluggishness while developing a very large automation. This only happened during automation though; the actual automation was not slow at all while running.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Bhushan Wanhere
    User
    Real User
    Version control like SVN and TFS is available in the latest versions

    What is our primary use case?

    Using UiPath, we are currently solving tax calculation, mortgage calculation, etc. We have realized that UiPath doesn't actually require you to use code to develop workflows. These can be created by using simple drag-and-drop activities. This is helpful almost everywhere. Their community edition being free helps a lot.

    How has it helped my organization?

    We have been using UiPath for quite some time now, and I have a lot of positive remarks. UiPath is a tool which can be learned easily by anyone and everyone. UiPath itself provides videos and assessments for you to watch and learn accordingly. These things are available for free and certifications provided are freely available also. This tool will be useful when you need to automate a complex business process, and since UiPath has an immense amount of activities, this is very possible. Regular updates are pushed, and the notes are released as well on the community forum.

    What is most valuable?

    • Easy use of activities and flowcharts
    • REFramework for error handling
    • Different types of platforms to create a process are available like flowcharts, sequence, transactional, agent process, and REFramework.
    • Depending on the type of the process, we can choose which of the above-mentioned type we can use.
    • Version control like SVN, TFS is available in the latest versions.

    What needs improvement?

    • As compared to other tools in the market, this is a little costly.
    • Sometimes the UiPath Studio hangs while running complex processes.
    • Whatever flows I develop using previous versions, it becomes a little difficult to open the same in latest versions. We need to update all the package which was used earlier.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    End-to-end support provided.

    What do I think about the scalability of the solution?

    Totally impressed.

    How are customer service and technical support?

    Totally satisfied with the 24/7 support.

    Which solution did I use previously and why did I switch?

    Yes, Automation Anywhere. But it was very costly, and support wasn't provided as much as required.

    How was the initial setup?

    Totally straight and guided setup.

    What about the implementation team?

    In-house.

    What was our ROI?

    Process automation with regard to beeline automation and VPN client authentication process automation.

    What's my experience with pricing, setup cost, and licensing?

    • Good tool, it's extremely easy to use since it has just a drag-and-drop functionality.
    • Setup and installation are very easy.
    • Good for beginners since the community version is easily available.

    Which other solutions did I evaluate?

    Nope.

    What other advice do I have?

    • UiPath is easy to learn. They have the UiPath Academy (online courses) which is easy to follow, and it helps to learn how to use the platform and what an RPA is.
    • There is an official forum too! So if you have any doubt, there will always be someone to help you to solve it.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rahul Miragi
    User
    Real User
    The community forum has really helped a lot

    What is our primary use case?

    To automate existing mundane tasks in the current project.

    Report automation, ticket automation, and browser automation are what we have achieved through this tool.

    How has it helped my organization?

    It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.

    What is most valuable?

    • The recording feature
    • Data scraping
    • Drag and drop
    • Browser capabilities
    • Help topics.

    The community forum has really helped a lot.

    What needs improvement?

    • To be more cost-effective since Orchestrator is costly for mid-level markets and poor countries.
    • To add more challenging automation tasks to overcome competitors.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Very stable and fast processing.

    What do I think about the scalability of the solution?

    Nothing is impossible for UiPath. They will outrun AA/BP for sure.

    How are customer service and technical support?

    Very good. Polite and helpful. Excellent service.

    Which solution did I use previously and why did I switch?

    N/A.

    How was the initial setup?

    Straightforward.

    What about the implementation team?

    In-house, through the UiPath website.

    What was our ROI?

    100 hours saved, plus $1000 saved monthly.

    What's my experience with pricing, setup cost, and licensing?

    Setup is really easy, and licensing is a bit on the higher side.

    Which other solutions did I evaluate?

    Yes, Automation Anywhere and Blue Prism.

    What other advice do I have?

    Bring down the licensing costs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1040559
    User at a tech services company with 10,001+ employees
    Consultant
    AI-based computer vision solves an important problem of capturing information from VDIs and images

    What is our primary use case?

    It was used for the automation of web-based applications in the banking sector. The challenge was to read information in image-based forms.

    How has it helped my organization?

    We built a use case out of the free community edition. There was a lot of support available from the community. Once we got the full-scale implementation, we were able to purchase a license.

    What is most valuable?

    AI-based computer vision solves an important problem of capturing information from VDIs and images.

    What needs improvement?

    There is a lot of scope to integrate more AI-based features that will help improve the reading of unstructured data. 

    For how long have I used the solution?

    Less than one year.

    What is our primary use case?

    It was used for the automation of web-based applications in the banking sector. The challenge was to read information in image-based forms.

    How has it helped my organization?

    We built a use case out of the free community edition. There was a lot of support available from the community. Once we got the full-scale implementation, we were able to purchase a license.

    What is most valuable?

    AI-based computer vision solves an important problem of capturing information from VDIs and images.

    What needs improvement?

    There is a lot of scope to integrate more AI-based features that will help improve the reading of unstructured data. 

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Danish Ahamed
    User
    Real User
    It doesn't limit your skills in a programming language

    What is our primary use case?

    Development of any RPA solution using UiPath is very efficient and flexible. But at the same time, the testing is very difficult. The debugging feature of UiPath is quite difficult to understand, and there is no option that we could go and start from any step, rather, it needs to start from the very first step of the process which would be again a time-consuming factor.

    How has it helped my organization?

    The processes we automated are not only under the financial domain but also non-financial domain too. It proves that RPA is capable of implementing in almost every client. It really helps human to do better jobs rather than doing the same duties daily. It makes life easier. The dashboard that shows in UiPath Orchestrator would really help businesses to calculate their return of investments and all. Again, it would show a brief idea of the number of robots utilized.

    What is most valuable?

    I recommend UiPath to others. It doesn't limit your skills in a programming language. Instead, it has a more extensive feature on it. Hence we can utilize those to inject our code, and it is versatile to any programming language even though the technology that UiPath uses is built under .NET.

    What needs improvement?

    UiPath overall is a better RPA tool. But when it comes to the testing and debugging part, it's quite difficult. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Most of the time, the RPA code solved through UiPath is stable. But sometimes UiPath would hang/stick itself.

    What do I think about the scalability of the solution?

    It can be used to automate large complex solutions.

    How are customer service and technical support?

    Excellent customer service/technical support with quick response to our query.

    Which solution did I use previously and why did I switch?

    Yes, I was into Blue Prism. I switched to UiPath since the client wants to implement the solution using UiPath.

    How was the initial setup?

    Initial setup is not difficult. Once we get the license key, the same needs to be provided during the installation.

    What about the implementation team?

    I didn't implement through the vendor team.

    What was our ROI?

    I don't know how to calculate the ROI. But the dashboard within Orchestrator would provide a measure to show the total number of robots and processes.

    What's my experience with pricing, setup cost, and licensing?

    Compared to other competitive market RPA tools, UiPath costs less, and they have a Community Edition as well.

    Which other solutions did I evaluate?

    Yes, at a high level and got impressed with the additional features in UiPath.

    What other advice do I have?

    UiPath itself providing some activities to write coding and all. I suggest when we do an RPA solution, making use of such kind of activities which would increase the stability of the code.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1038912
    Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
    Real User
    The selector and keyboard CTRL clicks are very useful to handle difficult scenarios

    What is our primary use case?

    I am working in a virtual desktop client machine. I have been working as a .NET and RPA UiPath developer. I have an overall of three years of experience in UiPath. I have automated individually, or with a team, and I have successfully completed more projects and also got rewarded.

    How has it helped my organization?

    It reduces human work and is time-saving. I am automating the insurance based project. All insurance claims are automatically validated and verified, and it sends the mail to the user automatically without human help and without any error. In RPA, UiPath is awesome.

    What is most valuable?

    Overall, it's good. The selector and keyboard CTRL clicks are very useful to handle the difficult scenarios. Basically, the UI is dynamically changed. The dynamic selector is very useful to select the controls.

    What needs improvement?

    Debugging and intelligence window. Sometimes it's difficult to debug the code. It gets stuck and closes automatically, or the VDX stops. Might be better if you improve the debugging it has to advantage.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User at TCS
    Real User
    Most of the automation is done with a simple click and select. The advantage is that it requires less coding.

    What is our primary use case?

    I am undergoing UiPath advanced certification. I am performing a use case of a bank where it has to send frequent reminders to its clients who took loans like home loan, personal loan, etc., to pay EMI every month on time. To improve the process for efficiency as well as accuracy, I used UiPath automation to interact with their internal applications and send reminders in a timely manner with no errors.

    How has it helped my organization?

    It definitely helped in reducing the human force for repetitive tasks. Things that I like most in UiPath is the way we can automate the repetitive and redundant tasks. The new feature like AI computer vision is top notch in this decade where AI and ML are like hot cakes to improve one's technical skills.

    What is most valuable?

    Most of the automation is done with a simple click and select items, directly on the automated system. The advantage in UiPath is that it requires less coding and has an easy learning curve.
    As compared to Selenium, it's very fast and easy to implement.

    What needs improvement?

    When you update to a new version, sometimes opening previous versions solutions become difficult. The packages between versions become incompatible, and when you install a package from another version, the previous one is not removed, causing a startup error. I need a proper guide for versions and compatibility.

    For how long have I used the solution?

    Less than one year.

    Which solution did I use previously and why did I switch?

    No.

    Which other solutions did I evaluate?

    Automation Anywhere.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Guillermo Cruz
    User
    Real User
    The computer vision package uses a powerful OCR engine to recognize more accurately the elements in the remote screen

    What is our primary use case?

    Development of bots to increase the posting of payments in a billing software for clients. This software is completely controlled via remote desktop, so there are sometimes that the speed of the bots is affected. We also review medical documents and save the records in this software. Currently, we are implementing the bots to check some docs and save them in batches for better control of the files.

    How has it helped my organization?

    Now we can process more payments in a short time, and use our human agents to take care of other tasks. Also, we handle better the exceptions that the billing software throws and can restart the job, giving some extra rules or parameters. We are still evaluating in which other processes we can run the bots for automating. We have got a server to increase the number of bots and make even more number of tasks. So far we configure bots for the jobs, more volume of files and information can be taken care of.

    What is most valuable?

    For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.

    What needs improvement?

    Even though the new features of OCR recognition have improved, they still are incomplete and do not recognize some elements. Fortunately, they included an error report system to notify these issues. Also, UiPath has to develop a better way to show us the errors and where are they located in our project files. Finally, it would be great if they add new and powerful programming languages like C# or C++, to have more options at the development time.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User
    Real User
    The learning suite of the academy and the certification process itself was invaluable

    What is our primary use case?

    Performing automation on both client and company infrastructure, and improving existing service workflows.

    How has it helped my organization?

    Specific to our organization, implementing a dedicated service to automate payment processing and client billing allowed us to justify overhauling the existing person-driven process, and improve on that by eliminating areas for human errors.

    What is most valuable?

    The learning suite of UiPath Academy and the certification process itself was invaluable in actually teaching our team to use the tool over the course of several weeks, and it got rid of a series of potential miscommunications by ensuring technical proficiency across the developer and management levels.

    What needs improvement?

    Lack of macOS support this far into the project lifecycle is distressing. While boot camp and alternatives exist, that's another hurdle to cross for client implementation. Additionally, it's hard to drive an open source community and not have the tools to connect with GitHub natively, while promoting paid corporate alternatives like TFS.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1039119
    User at a financial services firm with 5,001-10,000 employees
    Real User
    It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications

    What is our primary use case?

    The primary use case would be automating repetitive human tasks: read emails to get data, then login to the specific application and select other data based on the email received and reply to the initial email.

    The secondary use case would be integration between legacy software.

    How has it helped my organization?

    It has given back time to the employees, to focus more on tasks that would require creativity and decisions that are not binary.

    What is most valuable?

    It can input and retrieve data in and from the UI of almost all the desktop and browser-based applications. This feature would give you a way of interacting with applications that would trigger all the logic behind the user data, compared to DB integration, which would require more effort to have the same result.

    What needs improvement?

    They should define a yearly baseline build version that would support the next features without having to upgrade all the time.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    What you can observe is the stability of UiPath Studio. Sometimes, there are issues with debugging or changing Windows sessions between devices, but the robot running is not affected.

    What do I think about the scalability of the solution?

    There are no differences in using one robot or 70 so far.

    How are customer service and technical support?

    The support response time is good for critical issues.

    Which solution did I use previously and why did I switch?

    UiPath is our only solution for RPA from the beginning.

    How was the initial setup?

    It was easy to set up in terms of high-density robots and disaster recovery. Everything is "click to install".

    What about the implementation team?

    Development is done in-house.

    What was our ROI?

    I don't have access to this information.

    What's my experience with pricing, setup cost, and licensing?

    Easy to set up, and now the licensing is more straightforward.

    Which other solutions did I evaluate?

    We were looking into UiPath, Blue Prism and Automation Anywhere to start RPA development.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Asif Hussain
    Senior Project Manager / RPA Architect at Royal Cyber Inc.
    MSP
    I found the recording, screen scraping, data scraping, and integration with third-party tools most valuable

    What is our primary use case?

    This solution is to provide robotic process automation solutions. In simple words, it is to automate the steps a human user may have to take repetitively on one or more systems to complete any process flow.

    How has it helped my organization?

    Using this tool has improved the efficiency, accuracy, and compliance of certain automated operations by up to 75%, as it uses preprogrammed bots to execute tasks, which can operate 24/7 without getting tired. Such bots eliminate chances of human errors and increase speed and productivity by leaps and bounds.

    What is most valuable?

    I found the recording, screen scraping, data scraping, and integration with third-party tools like ABBYY most valuable because they not only make the whole automation easier and less effort taking, but also, they let us use the power of external systems by integrations.

    Availability of free training and certificates is another most valuable feature of the product.

    What needs improvement?

    Debugging features need improvement maybe by providing a process and variable alteration abilities during the debug execution. Additionally, support with version control systems like Bitbucket and Git needs to be added.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    It is reasonably stable.

    What do I think about the scalability of the solution?

    It is highly scalable.

    Which solution did I use previously and why did I switch?

    I did not use any other solution.

    What was our ROI?

    Very fast ROI, as it's the cheapest of the lot.

    What's my experience with pricing, setup cost, and licensing?

    UiPath is cheapest. You can even start using it for free.

    Which other solutions did I evaluate?

    I evaluated Automation Anywhere.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1035324
    Risk Advisory - Staff at a financial services firm with 10,001+ employees
    Real User
    The training has been the most valuable to me

    What is our primary use case?

    We used UiPath to improve PMO efficiency internally. We programmed the bot to match receipts to expense report listings based out of Excel in order to confirm accuracy for client billing. This was a process that previously required two levels of review and about seven hours per person to complete.

    How has it helped my organization?

    UiPath eliminated the need for two levels of review in our PMO process. This has significantly reduced the time it took to complete this activity and ensures the accuracy of billing. 

    What is most valuable?

    The training has been the most valuable to me. As a new user, I have found it easier to come up with ideas than it is to actually implement them. I have also used Blue Prism and have found that UiPath has been less difficult to use for me (probably because of the SharePoint base).

    What needs improvement?

    UiPath should work to improve the scalability of the operation. While I have not directly experienced issues in this area, colleagues of mine have mentioned that this has been an issue for an accounting reconciliation report they are working to implement UiPath into. The data was very large and the bot ended up crashing while they had ran it.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Wladimir Corrêa
    Developer RPA at Student
    Real User
    I like the integrations with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail

    What is our primary use case?

    We use the tool to create bots, which access the mailbox. Given a certain type of e-mail will make the treatment the same, from access to the internal system, making inventory movement, as well as informing teams of availability of material, need of purchases of the same, alert any problem and carry out price quotations on the internet using the data scrap.

    How has it helped my organization?

    We have been able to optimize process time and reduce costs with the bots since they work 24/7 and with a near-zero error rate. In addition, we have all the support of the community that is very present, always helping in doubts, as well as training that we carried out in our own platform that enabled us to grow bigger and faster.

    What is most valuable?

    Integration with PDF reading OCR, Excel/CSV, SAP, Outlook/Gmail, as they are primary functions in the day-to-day operations of a company.

    What needs improvement?

    • Improve the documentation about the tool, since some frameworks adopted by the company/community are difficult to use. 
    • ReFramework, which is the main framework adopted by UiPath to improve the use of the tool is explained in the advanced course of the academy in a very confusing way.

    For how long have I used the solution?

    Less than one year.

    Which solution did I use previously and why did I switch?

    We have tried other tools previously like Actiona and AA, but because of their limitations, recognition speed/intelligence, we migrated to UiPath because we saw clearly that the tool best suits the demands we had received.

    What's my experience with pricing, setup cost, and licensing?

    I did not participate in the tool acquisition process.

    Which other solutions did I evaluate?

    As mentioned earlier, we used AA and Actiona, but UiPath was by far the best option.

    What other advice do I have?

    If your company is looking for a fast, intelligent tool that has an active community to help you, UiPath is the best option.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Anil Mamidwar
    Application Developer at gallagher service center
    Real User
    The framework is the best feature which I have found

    What is our primary use case?

    Automating the repetitive rule-driven and data-driven process, a process which can be run continuously without manual input has been automated using UiPath.

    How has it helped my organization?

    In terms of ROI, FTE, and accuracy, UiPath has changed a lot in the organization. Processor count has been replaced with just one bot, and the accuracy is at a bit better position as there is no human error at all.

    What is most valuable?

    UiPath framework is the best feature which I have found, and you need to be a pro in programming to use UiPath. UI Explorer and other data capturing techniques like OCR(Microsoft/Google) are amazing.

    What needs improvement?

    It is not limited to any particular job areas; it can be implemented where the same repetitive rule-driven or data-driven jobs are going without any human intervention or human intelligence. 

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Renato Zeola Moselli
    RPA Developer - DEX Team Leader at Capgemini
    Real User
    Excellent Orchestrator for managing robots and logs

    What is our primary use case?

    I am automating a validation of work items between BP open and SAP. Avoiding too much manual labor on the part of the user, freeing the time gained for more analytical and less repetitive work, all developed on Windows 10.

    How has it helped my organization?

    The tool has provided a safe and trustworthy way to develop robotic process automation, with a great increase in productivity and reduction of rework.

    What is most valuable?

    • The ease of learning, in addition to the great contents of the UiPath academy
    • Speed to start producing results
    • Extra friendly interface
    • Excellent Orchestrator for managing robots and logs.

    What needs improvement?

    I miss a functionality similar to the "immediate window" of Visual Studio. The immediate window is used for debugging and evaluating expressions, executing statements, and printing variable values. The immediate window evaluates expressions by building and using the currently selected project. Therefore, this would be a great facility for debugging using UiPath.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    DineshKumar2
    Senior Process Manager at Capgemini
    Real User
    The OCR and desktop recording features give good results

    What is our primary use case?

    We are a financial shared services office; we have been using UiPath in our daily process. This is the most useful tool.

    How has it helped my organization?

    This has helped us to automate most of the jobs. Even if it has more control and manual works, this works well.

    What is most valuable?

    The recording features, basic Citrix, OCR, and desktop recording which gives good results OCR is at its best.

    What needs improvement?

    I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

    For how long have I used the solution?

    Less than one year.

    What is our primary use case?

    We are a financial shared services office; we have been using UiPath in our daily process. This is the most useful tool.

    How has it helped my organization?

    This has helped us to automate most of the jobs. Even if it has more control and manual works, this works well.

    What is most valuable?

    • The recording features, basic Citrix, OCR, and desktop recording which gives good results
    • OCR is at its best.

    What needs improvement?

    I'm from Chennai, and here I couldn't see any classroom training or academy which offers the classroom course.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Vijay Borkar
    User
    Real User
    Credential management is one of the best

    What is our primary use case?

    The use cases we have focused on are:

    • A high privileged account in Azure cloud
    • NSG-ACL checks in Azure cloud
    • Certificate renewal process
    • Daily management reports.

    How has it helped my organization?

    UiPath has helped to solve our problems by automating all the process listed in the use cases in a short timeframe with the help of UiPath Studio. The major roadblock we faced was at the time of installation on Azure PaaS, and it was resolved by many twists and twigs of conditions based on the experience solutions enabler.

    What is most valuable?

    Features like:

    • The optical character recognition is excellent; I have personally tested this product.
    • Credential management is also one of the best. 
    • Stability and UI responsiveness is good.

    What needs improvement?

    Improvements from product portfolio could be a product installation in an automated fashion, and support availability should be quick.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1031583
    User
    Real User
    Easy installation, maintenance, and competitive cost

    What is our primary use case?

    Reformulate simple processes such as API access and virtual environments, e-mail access, spreadsheet completion and systems.

    How has it helped my organization?

    • Positive impact on ROI
    • Process control and integrity of information
    • Reduction of expenses and reduction of procedural errors.

    What is most valuable?

    • Easy installation, maintenance, and competitive cost
    • Active community, forum, and academy with resources for individual user development.

    What needs improvement?

    - Arguing between scopes and activities is still confusing.

    The mode of argument transfer of a scope (or activity) is done by a screen where a variable is indicated as output to which the subsequent activity (or scope) is indicated as input. In large projects, these arguments need to be identified in an easy, fast and unquestionable way. Assigns a variable value to then assigns that variable to the output argument, and then assigns an argument as input to another activity. I think this transfer should be done in the panel of variables and not in the properties of the activity



    REFramework is good, but still very rigid.

    REframework is a good template but besides being very generic it is also rigid with respect to error handling. Basically follows the default entry> processing> output which does not encompass part of the applications in RPA, we must remember that the tool is for scripting and falling into the programming vices is a mistake. Overall it is a good way to start processes but during development it will be completely changed

    For how long have I used the solution?

    Less than one year.

    Which solution did I use previously and why did I switch?

    We used a free application with few features.

    What was our ROI?

    A complete and agile solution for companies of any size.

    What's my experience with pricing, setup cost, and licensing?

    Easy installation and maintenance with lower costs than practiced in the market.

    Which other solutions did I evaluate?

    I studied all three major RPA markets, "Automation Anywhere" and "Blue Prism".

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    FR
    RPA Developer at Global Hitss
    Real User
    The robot manages to work 24/7 and with a near-zero error rate

    What is our primary use case?

    I use UiPath in my company to migrate data between systems of a large telephone company where I use various functions available in UiPath, as well as OCR, PDF integration, email integration, SAP integration.

    How has it helped my organization?

    The return is sensational. We have been able to optimize process time and reduce costs. The robot manages to work 24/7 and with a near-zero error rate.

    What is most valuable?

    Integration with OCR, Excel, PDF, SAP, Outlook, since they are primary functions in the day-to-day operations of a company working with PDF, Excel.

    What needs improvement?

    Better documentation of the tool, since some frameworks adopted by the community of the tool is still very nebulous to understand. ReFramework, the main framework adopted by UiPath for better use of the tool is poor explained in Academy Advanced Course.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Sanyam Jain
    User
    Real User
    I love the ease and smoothness of the tool

    What is our primary use case?

    Data scraping. I use UiPath for extracting Twitter and TripAdvisor reviews from hashtag and comments. Then, I analyse the positive and negative data to a table using Python script which uses natural language understanding.

    How has it helped my organization?

    Earlier, we used to extract data using a Python script which uses Beautiful Soup library. Now, we can easily scrape data using a simple tool. It's not only just scraping data, but our non-coder or non-programmer staff is also very happy with this tool. 

    This tool covers all segments of people in the industry. Our software engineering intern was also able to perform and design a sequence which could extract review tables from TripAdvisor.

    What is most valuable?

    I love the ease and smoothness of the tool. The company has its own academy in which you can learn from fundamentals to advanced level. Each time you complete a level, they praise you with a certificate so that you keep being motivated. Personally, I have half completed level three. The tool can be accessed easily either when you want to schedule a task on VM or on your own computer. Generally, I do data scraping and automation tasks, for example, I scrape the Twitter data using hashtags. I scrape +ve and -ve tweets to an Excel file up to some pages and then analyze the text into +ve and -ve tweets using natural language text understanding.

    What needs improvement?

    The first thing I dislike is it is not available in a Linux environment. I prefer to work on Ubuntu and would have liked if it is available for Linux systems. Secondly, There is very limited content on ReFramework on UiPath Academy. Assignments cannot be done just by reading the text. There must be a demo for ReFramework projects.

    Suppose you have to work on open source development or Open Source project for a networking community. It requires to have a Bash. You cannot do that in windows. If you are running a script on daily basis for checking malware or something like that on your home networks using Linux (with the support of a GUI tool), you could automate it using UiPath if you had a Linux version of the UiPath RPA.

    Secondly, when you learn for certification from the academy you have to pass level 3 in between. Which requires a good hands-on with re-framework.The academy lacks practice material for the same.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1030020
    Programmer Analyst at a tech services company with 10,001+ employees
    Consultant
    It started with the purpose of automating, and now it is used in our company in many areas.

    What is our primary use case?

    'Automation' is the word. It started with the purpose of automating, and now it is used in our company in many areas.

    How has it helped my organization?

    UiPath is used extensively in fields of energy and utilities, banking, finance, operations, paperwork.

    What is most valuable?

    • Automating the workflow using all the four types of recorders
    • RE Framework
    • Citrix automation, as it has unique features that are best in competition.

    What needs improvement?

    Whatever happens, happens for best. So far, it's going good. So, its going nicely to one of its goal to replace desktop support & IT jobs. One concern is robot failure. It may be due to any reason like improper scheduling of bots wrt orchestrator. If bot fails, it impacts business, as it does not meets the requirement in a timely manner, ultimately disturbing smooth functioning of business. (Ofcourse, its a good thing that bot is mostly 100% accurate)

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Indrajeet Yadav
    User
    Real User
    Easy to integrate a third-party library

    What is our primary use case?

    With automation, you can create daily reconciliation reports with no errors (UiPath helps to retrieve the report from SAP, mainframes, web sites, etc., and VBA macros help to create reports very quickly — very useful for back office works).

    How has it helped my organization?

    UiPath is about taking the robot out of humans so that humans can work on complex tasks.

    What is most valuable?

    • Fast coding: completes the project very quickly
    • Easy to understand UiPath Studio and its components
    • All components are separate like UiPath Studio, Orchestrator, UiExplorer for creating complex selectors.
    • Easy to integrate a third-party library
    • UiPath has a community forum, and any member can provide solutions. The advantage of this is you will get a solution in much less time.

    What needs improvement?

    Only one cons I have seen so far as No Login Authentication: Whenever we are opening UiPath studio, it is not asking for any login credentials. Disadvantage is any one can open the studio and update the code/ change the code. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User
    Real User
    It can work with all the Microsoft solutions to automate work

    What is our primary use case?

    Automating the manual work such as daily work like data entry jobs, accounting work, storing in Excel and filtering the mail.

    How has it helped my organization?

    By working fast and getting new knowledge of RPA with the help of this tool. It reduces the human cost. 

    Getting the mails, filtering that and downloading the required PDF and scrapping the necessary details from that, then updating it into Excel. After that, the saved data is updated on the website using Excel. Then giving the acknowledgment to the client, the process is completed or not. Using this overall, three hours of work will be completed in half or one hour.

    What is most valuable?

    It can work with all the Microsoft solutions to automate the work without any problem. After a one-step installation and day-by-day automation, it is improving the process.

    What needs improvement?

    It has improved the Citrix environment with the introduction pre-release of computer vision which can manage the total control of the image to indicate as a text and all the content. But the OCR engine still needs improvement; it may be in the next release.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    Use in a stable website.

    What do I think about the scalability of the solution?

    than a human.

    How was the initial setup?

    Easy to install the application using "creating an account"   website.

    What's my experience with pricing, setup cost, and licensing?

    The license cost is has a community edition.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    Don't use the recording for full automation because the 1000-time process records will be developed too slow.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1033404
    User with 1,001-5,000 employees
    Real User
    The intuitive handling of the tool offers the chance to learn how to automate processes in an easy way

    What is our primary use case?

    The primary use case of UiPath in our company is to automate rule-based processes with easy decisions.

    How has it helped my organization?

    UiPath improved our company through flexible IT solutions, which offers a fast solution to different problems.

    What is most valuable?

    The most valuable feature of UiPath, in my opinion, is that the intuitive handling of the tool offers the chance to learn how to automate processes in an easy way.

    What needs improvement?

    In my opinion, the product could be improved in the area of scraping features like OCR. Sometimes, the success-quote is not very good with these features.

    For how long have I used the solution?

    Still implementing.

    What do I think about the stability of the solution?

    The stability of the solution is mostly good. Sometimes there are bugs.

    What do I think about the scalability of the solution?

    The scalability of UiPath is great. Orchestrator offers many options to scale the business.

    How are customer service and technical support?

    The support of UiPath is very fast and competent.

    Which solution did I use previously and why did I switch?

    No, I didn't use any other solution before.

    How was the initial setup?

    The initial setup was a surprise because it was very easy to start.

    What about the implementation team?

    I am implementing in-house for my own company.

    What was our ROI?

    I have no information about this.

    What's my experience with pricing, setup cost, and licensing?

    The costs of UiPath are very high in my opinion. Small companies may not be able to get many licenses.

    Which other solutions did I evaluate?

    UiPath was chosen by the head of our company.

    What other advice do I have?

    No.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User with 1,001-5,000 employees
    Real User
    There are many add-ins for different use cases/environments to implement robots

    What is our primary use case?

    My primary use cases are the change of customer addresses or their banking information in our systems.

    How has it helped my organization?

    Easy to handle software, as the "programming" of the robots is done through drag and drop activities. That makes the processes quick to automate.

    What is most valuable?

    The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.

    What needs improvement?

    OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    My primary use cases are the change of customer addresses or their banking information in our systems.

    How has it helped my organization?

    Easy to handle software, as the "programming" of the robots is done through drag and drop activities. That makes the processes quick to automate.

    What is most valuable?

    The software, in general, is very well done, as there are many add-ins for different use cases/environments to implement robots. Especially Excel and SAP activities are working very well.

    What needs improvement?

    OCR and image recognition are already working quite good. But there is still room to improve when it comes to the accuracy, then scraping of scanned PDFs, etc.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    FR
    RPA Developer at Global Hitss
    Real User
    The tool is friendly, simple to use, and very visual

    What is our primary use case?

    We are currently implementing a solution for a large telephony company to migrate data between systems. This data is fetched from a system A and placed on a system B. Much of UiPath's functions are well used, such as integrations with PDF, OCR, Excel, and a few others. The financial return tends to be large since the robot manages to work 24/7 and with almost zero errors.

    How has it helped my organization?

    UiPath is a simple tool to be used, has a friendly interface and at the same time powerful and useful to automate most repetitive processes. From an academy with training courses that enroll anyone who wants to join the RPA area, teaching from basic to advanced takes around 20 hours. Available features, integrations with other applications, and a large amount of community-made frameworks that are very active are the things that make UiPath more feasible to use or choose from its competitors: Automation Anywhere and Blue Prism.

    What is most valuable?

    UiPath will surely win over anyone planning to join the RPA. The tool is friendly, simple to use, very visual, courses are well produced and explained, and certification is free until the end of March.

    What needs improvement?

    Despite all the good points, UiPath still leaves a bit to be desired with the documentation. ReFramework, which is an adopted community framework, is too nebulous to be understood and poorly documented and presented in the course, causing us to scour the internet for help. Another downside is that the passage of arguments and the number of native commands is not as vast as one of its competitors.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    No, UiPath was the first RPA solution I used.

    What's my experience with pricing, setup cost, and licensing?

    Despite being an expensive tool, it brings considerable returns.

    Which other solutions did I evaluate?

    Ease of use, market leadership, and cost.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Mayank Gohri
    User
    Real User
    I find it's easy to scrape data

    What is our primary use case?

    On using UiPath, once, we had a problem while reading data from the browser that was on a virtual machine as it was not providing the accurate text using Google OCR, as the background was changing for the web page. So we found an alternative solution to get the process working. 

    As a benefit, it is really beneficial as it provides vast support and every feature is there in the tool. Also, the recording feature really helps while developing the process. One more feature is that in the variable tab, if the name of the variable is changed, then it will be reflected in the whole process.

    How has it helped my organization?

    The business value that you can create with it is immense. And you don't need IT for it!

    • Cost management
    • Creating internal/operational efficiencies
    • Driving revenue growth
    • Enhancing decision making
    • Improving business process outcomes
    • Improving customer relations/service
    • Reducing time to market.

    What is most valuable?

    Currently, I am working on (resume shortlisting bot) benefits I can explain according to developers' point of view. I find it's easy to scrape data. I worked on few projects on an older version of Studio, still, when opening it in a newer version, I don't have to make much effort.

    What needs improvement?

    Nothing as such, but one thing that annoys me the most during development is, we need to capture images for clicking, and for that, we need to maintain the resolution of that image. UiPath should be smart enough to sync that whole thing up.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AbhishekRastogi
    User at itcinfotech
    MSP
    All Excel and manual work can be done very smoothly

    What is our primary use case?

    I have completed an aviation project using this tool. It provided a nearly smooth and seamless performance. The environment was Windows, and we had to automate the Windows-based application. We had to extract data from Excel and put it into this tool and run the tool to get the results. Those results will then be sent to Excel again and will be used for providing better aviation data to the pilots.

    How has it helped my organization?

    UiPath has helped us in automating the manual repetitive stuff and helped accelerate our organization's growth rate by eliminating the stagnant and repetitive manual work. It has brought in an atmosphere of a change of thought process and driven the growth of innovative excellence.
    I will definitely recommend this product to all those who are planning to chose an RPA tool but are confused on which to choose. I have worked with many RPA tools, but I found this as a proficient and user-friendly tool.

    What is most valuable?

    • Its ease of use
    • The user interface is friendly.
    • It has self-learning tutorials.
    • It provides RPA advance training which provides a smooth path and helps in clearing the certification. 
    • All Excel and manual work can be done very smoothly. 
    • It provides REFramework which takes care of all the exception handling, and Orchestrator to remotely run the bots as per your convenience. 
    • It provides us with UiPath Connect which is a one-stop platform for all your additional needs and for resolving issues.
    • Its recording feature is great and looking up to its upcoming new feature: computer vision. 
    • This tool is very easy and smooth to work with.

    What needs improvement?

    It could have been visually great and colourful. There are functionalities which need to be added to make automation work much easier like executing a test method by which we can test how the activity will work on that particular browser or stuff without running the whole workflow.

    For some of the complex activities, visual demonstration of how that activity works should be provided. There are some minor bugs like we could not find the voting option for Outlook mail.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Deyvis Rojas
    Project Leader at KPMG Argentina
    Real User
    Data scraping is a valuable tool to obtain data from any interface

    What is our primary use case?

    Calculation of commissions, from dispersed information in worksheets generated by different departments.

    How has it helped my organization?

    Has reduced the processing time of the transactions, for example, tasks that can take a person five days, with RPA was reduced to less than four hours.

    What is most valuable?

    • Data scraping because it is a valuable tool to obtain data from any interface
    • Citrix automation because it allows interaction with very old systems such as terminals and with very new systems, but that can only be accessed via Citrix or RDP.

    What needs improvement?

    On any area, an additional feature that must be included is the AI, with the respective documentation and support.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1030035
    RPA Engineer at a consultancy with 1,001-5,000 employees
    Real User
    The support team is always available and quick to help, but I would like the forum to highlight resolutions to problems that really work

    What is our primary use case?

    We are a consulting company that develops robots for various customers using the RPA tool UiPath. Often, we install UiPath on virtual machines.

    How has it helped my organization?

    UiPath speeds up the implementation of robots and allows integration with other external tools.

    What is most valuable?

    I've been working with UiPath for seven months and I think it's a good workmate. The tool is young so, sometimes, strange problems happen. However, the UiPath support team is always available and quick to help you find a solution to the problem.

    I think it's a good product and it will get better and better.

    What needs improvement?

    I would like that in the official documentation of UiPath there were examples of the use of the various activities and that, on the forum were highlighted the resolutions to problems that really work, in order to find them more easily.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Shehnaz Khan
    User
    Real User
    The studio for development is quite intuitive and user-friendly

    What is our primary use case?

    I have implemented finance and pharma-based solutions using UiPath. I have automated processes like cash management, invoice validation, Java applications, and Citrix-based applications using UiPath. The application involved was Oracle EBS, and it was a Citrix environment. Processes mainly included cash management, month-end closure, and bank reconciliation to name a few.

    How has it helped my organization?

    Citrix and mailing capabilities in UiPath has definitely brought a change in the thought process of my organization, and they have started taking UiPath as a more serious tool with better and enhanced capabilities. In fact, we have delivered a few great POCs.

    What is most valuable?

    • The flexibility and easy-to-use platform of UiPath make it on a par with other RPA vendors. 
    • The studio for development is quite intuitive and user-friendly. 
    • Also, what I like most about UiPath is that it has 400+ inbuilt activities, and on top of that, it has introduced customization activities making it more valuable.

    What needs improvement?

    Activities or any feature that can reduce or eliminate code stuff would be a great introduction to UiPath. Also, if more functionality can be added to queue management, it would be of immense help.

    For how long have I used the solution?

    One to three years.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AH
    Software Engineer at Cognizant
    Consultant
    It has an effective/simple user interference monitoring option available with the charts and graphs

    What is our primary use case?

    Learning RPA:

    Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

    Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

    How has it helped my organization?

    I'm usually solving infrastructure related automation like Exchange 2013, Windows.

    The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.

    It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.

    What is most valuable?

    With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.

    What needs improvement?

    There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.

    And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.

    And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.

    For how long have I used the solution?

    Trial/evaluations only.

    What do I think about the stability of the solution?

    Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.

    What do I think about the scalability of the solution?

    It was quick and effective in handling all the assigned tasks and simple to handle.

    How are customer service and technical support?

    Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.

    Which solution did I use previously and why did I switch?

    This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.

    How was the initial setup?

    It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge. 

    What about the implementation team?

    Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.

    What was our ROI?

    Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.

    What's my experience with pricing, setup cost, and licensing?

    UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

    Which other solutions did I evaluate?

    • Growth in the market
    • Ease of use
    • Reliability, and 
    • Management.

    What other advice do I have?

    There could be an improvement on the library packages and other built-in options.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    RajatSharma
    RPA Business Consultant at a tech consulting company with 10,001+ employees
    Real User
    Top 20Leaderboard
    Automated customer onboarding experience

    What is our primary use case?

    Automated customer onboarding experience with UiPath integrated with CRM solutions for banking cost.

    How has it helped my organization?

    • Quick automation
    • Easy reporting
    • Component-driven
    • Agile customer support
    • UI-driven
    • Easy integrations system.

    What is most valuable?

    • Quick automation
    • Easy reporting
    • Component-driven
    • Agile customer support
    • UI-driven
    • Easy integrations system.

    What needs improvement?

    • More training opportunities can be incorporated on UiPath Academy for users
    • Real life project examples along with Project videos/Tutorials can give a better glance on tool's capability/functionality
    • OCR interactions video tutorials in real time projects can be saver
    • Improved Customer support Platform on UI Path Academy . E.g. Ticket Raised Details, Ticket Status Updates, Email Updates etc.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Arjun S Meda
    Robotic Process Automation (RPA) Evangelist | Startup Community Builder | Public Speaker | Ex - Info
    Real User
    Top 20
    OCR integration works well with third-party engines

    What is our primary use case?

    • Invoice processing
    • Claims processing
    • Vendor onboarding
    • Product fitment analysis
    • Database monitoring
    • Interaction with FTP and analyzing XML files
    • Underwriter quote submissions
    • Automating reconciliation of reports.

    How has it helped my organization?

    Ease of implementation.

    Extensible framework assists in plugging in required components from existing scripts, and in implementing intelligent automation utilizing the best in class machine learning algorithms.

    The framework provided has good recovery mechanism and exception handling capabilities built in. It can be customized based on the requirements and provides an easier start for implementation and to showcase in a presentable manner.

    What is most valuable?

    • Excel automation: It has activities related to most of the functionalities in Excel and makes life easier for anyone who spends a significant amount of time in Excel for analysis and reporting.
    • PDF automation: It performs well in reading native PDF documents.
    • Email automation: It integrates well with IMAP, SMTP, and POP3 apart from supporting Outlook and Exchange which are used extensively in large corporations.
    • Web automation: The use of UiExplorer in extracting the properties of web elements and easy modification to improve the re-usability of workflows.
    • Windows automation: It works well with Windows-based apps for updating information received in Excel spreadsheets and to capture the information and reports generated in the apps.
    • Mobile app support to monitor bot health and status of the workflows.
    • OCR integration works well with third-party engines.

    What needs improvement?

    • The core product is yet to include machine learning capabilities. 
    • Focus on solving domain-specific high volume use cases to target the major pain points in each vertical.
    • Simplify the knowledge requirements on .NET Framework for implementing complex automations.
    • Including additional visualizations on the reporting side would help. 

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1029453
    Senior software developer at a tech services company with 10,001+ employees
    Consultant
    When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount

    What is our primary use case?

    POC and implementation were done for the in-house team, automating the penalty system of transportal services where the penalty on a no-show user is being calculated, and every user is intimated the monetary value of a no-show. This is then intimated through the mail, and also, the list of such users is sent to the payroll department to debit the penalty from the monthly payroll. Windows Server 2012 was used and some PowerShell scripting apart from UI automation using UiPath.

    How has it helped my organization?

    As mentioned above in the use case of the in-house development, it really improved the way the organization was doing earlier.

    What is most valuable?

    When it comes to RPA, the scalability and adaptability with minimum inputs provided are paramount.

    UiPath is easy to use with minimum inputs given, and that's the best part of UiPath as an RPA tool.

    Apart from it, the free e-learning videos UiPath Academy is offering is of very much help for the enthusiast and learners. It's a great idea that the UiPath team started and that's the best part where learning a tool is provided free of cost, that too with the diploma.

    What needs improvement?

    UI automation is perfect, but the scripting part could be improved. Let's say we need to run some scripts on some server, so the command being sent and the response received over the activities could be improved.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    NielsM
    Consultant at Crossroad
    Real User
    I like the partnership with state-of-the-art applications such as ABBYY or Microsoft OCR

    What is our primary use case?

    Fast-tracking the interfacing between an in-house planning application and an international partner's planning application. Using RPA to do check and balances on invoices, and consequently uploading this data to a tax engine and extracting VAT, European sales listing and Intrastat reports. Finally, these reports are uploaded to the dedicated web portals. Extracting handover data of wagon from a data lake and entering it into the follow-up application, since there is no direct integration yet.

    How has it helped my organization?

    Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks.

    What is most valuable?

    The community edition The partnership with state-of-the-art…

    What is our primary use case?

    Fast-tracking the interfacing between an in-house planning application and an international partner's planning application.

    Using RPA to do check and balances on invoices, and consequently uploading this data to a tax engine and extracting VAT, European sales listing and Intrastat reports. Finally, these reports are uploaded to the dedicated web portals.

    Extracting handover data of wagon from a data lake and entering it into the follow-up application, since there is no direct integration yet.

    How has it helped my organization?

    Via UiPath, we were able to save a workload equivalent of multiple FTEs, which can now be directed at other more important tasks.

    What is most valuable?

    • The community edition
    • The partnership with state-of-the-art applications such as ABBYY or Microsoft OCR.

    What needs improvement?

    • When automating complex projects, the application becomes sluggish due to the interfacing load.
    • Licensing model is too complicated and has a lot of room for improvement.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    BrianJoseph
    RPA Technical Trainer at Acronotics
    Real User
    One great feature which is relatively simple is its ability to pause a recording and resume it

    What is our primary use case?

    I wanted to learn this platform to widen my breadth of knowledge and to have more options in my RPA toolbox. 

    How has it helped my organization?

    I am using it to help individuals, entrepreneurs and enterprises achieve the throughput, accuracy and additional capacity they require. I recently certified on the platform and find it quite satisfying to work with.

    What is most valuable?

    One great feature is relatively simple, and that is the ability to pause a recording and resume it. When debugging UiPath's ability to slow down its execution speed, visually identify UI elements it's interacting with while simultaneously showing the activity line it is working on is priceless. Coming from a lean process improvement background, I can appreciate this being implemented in a software application.

    What needs improvement?

    • The ability to search for activity lines in your code in the outline view would be great. Just type, and it would filter it in a way that you could click and jump to it. 
    • It would be nice to have a centralized debugging tool for issues with arguments passing (missing/type) so as to easily detect problems.

    For how long have I used the solution?

    Less than one year.
    Disclosure: My company has a business relationship with this vendor other than being a customer: In the near future my organization will be engaged in training on this and competing platforms.
    Shubham Semwal
    User at Larsen & Toubro Infotech Ltd.
    Real User
    Its recording feature is one of the best features along with its pricing

    What is our primary use case?

    • Automating applications that the client requires in the project
    • Mostly automating day-to-day tasks which are like user-setup, user termination and password-reset in an application. 

    We use the 2018 version. The community of UiPath is very supportive and active; that makes it very much understanding.

    How has it helped my organization?

    It made automation very easy with the help of experts from UiPath. Using this tool made a very easy way to automate the applications that our organization uses daily like time filling. For the beginners, UiPath provides a platform which helps them to have a better understanding of UiPath. Also, it has a community edition that helps to have a good hands-on experience for a beginner.

    What is most valuable?

    The OCR capability of UiPath makes it special as this feature was not in my previous automation tool. When I started using this tool, it made it compatible with automating some complex applications like reading PDFs, virtual machines and some more Citrix applications that were hard to automate using other tools. Its recording feature is also one of the best features along with its pricing as it charges money as per robot usage by the Orchestrator.

    What needs improvement?

    The tool is perfect as it is a full-on package, but yes it needs some improvements like when we use the OCR feature of the tool it works, but when we try to fetch the data from the image which is of low resolution, its accuracy of fetching the data decreases. Sometimes the data gets some garbage values added to the data that is fetched. This needs some improvement. Also, if the page has some dynamic background, then fetching the data becomes harder.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Sudarshan Amirineni
    User
    Real User
    Desktop automation features and API services are valuable features

    What is our primary use case?

    Accounts payable and accounts receivable Automating the process of extracting data from vendor invoices and onboarding it to the company's financial application.

    How has it helped my organization?

    It's easy to use and develop the solution, and simple to deploy.  It's way too expensive for small or mid-tier organisations.

    What is most valuable?

    Desktop automation features and API services Email services Third-party vendor integrations, and The community.

    What needs improvement?

    Pricing and addition of new cutting edge features which it misses from its competitors. If the pricing of the tool is reduced, it would be a big sell for the company.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    • Accounts payable and accounts receivable
    • Automating the process of extracting data from vendor invoices and onboarding it to the company's financial application.

    How has it helped my organization?

    • It's easy to use and develop the solution, and simple to deploy. 
    • It's way too expensive for small or mid-tier organisations.

    What is most valuable?

    • Desktop automation features and API services
    • Email services
    • Third-party vendor integrations, and
    • The community.

    What needs improvement?

    Pricing and addition of new cutting edge features which it misses from its competitors. If the pricing of the tool is reduced, it would be a big sell for the company.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1027308
    User
    Real User
    Helped to automate a more productive process

    What is our primary use case?

    SAP automation.

    How has it helped my organization?

    Helped to automate a more productive process and cost-cutting.

    What is most valuable?

    Orchestrator mobile app for ease of access.

    What needs improvement?

    Cost wise and other DB support for Orchestrator.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    SAP automation.

    How has it helped my organization?

    Helped to automate a more productive process and cost-cutting.

    What is most valuable?

    Orchestrator mobile app for ease of access.

    What needs improvement?

    Cost wise and other DB support for Orchestrator.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SYED ABDHAHIR M
    RPA Developer at UST Global
    Consultant
    Data scraping is used to extract tables in web applications, but the selector fails in iterative action

    What is our primary use case?

    Automating PDF documents, data extraction, and using it as an input to web applications with efficient time management.

    How has it helped my organization?

    Now we have vendor PDFs that are automated by UiPath which reduce the cost and save time on a three-FTE basis.

    What is most valuable?

    Data scraping is used to extract tables in web applications and provide iterative action to the tables based on the conditions.

    What needs improvement?

    Selector fails in iterative action so the next release must focus on selector related issue, and also, improvement is needed in its stability.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Poor stability.

    What do I think about the scalability of the solution?

    The scalability of the product is good during deployment.

    Which solution did I use previously and why did I switch?

    We switched from AutomationEdge because of vendor issues.

    What was our ROI?

    $100k.

    What's my experience with pricing, setup cost, and licensing?

    I'm most concerned about Orchestrator's price.

    Which other solutions did I evaluate?

    ROI and scalability.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Gedson Silva
    Senior Production Engineer at a manufacturing company with 11-50 employees
    Real User
    Top 20
    The online academy was very helpful

    What is our primary use case?

    Production staff has to enter data manually in several apps which cannot be integrated via API. UiPath allowed us to automate most of the job, saving a lot of time in the process, which allowed us to move most of the team to more skilled tasks.

    How has it helped my organization?

    UiPath made the production workflow more efficient, reliable and profitable. The licencing price and the time spent setting it up was paid for after a month.

    What is most valuable?

    It's very easy to learn and get started. Developers got it right away. All apps (desktop and web) were integrated without any issue. The online academy was very helpful.

    What needs improvement?

    Debugging has some room for improvement, but other than that everything seems to be just amazing.…

    What is our primary use case?

    Production staff has to enter data manually in several apps which cannot be integrated via API. UiPath allowed us to automate most of the job, saving a lot of time in the process, which allowed us to move most of the team to more skilled tasks.

    How has it helped my organization?

    UiPath made the production workflow more efficient, reliable and profitable. The licencing price and the time spent setting it up was paid for after a month.

    What is most valuable?

    • It's very easy to learn and get started.
    • Developers got it right away.
    • All apps (desktop and web) were integrated without any issue.
    • The online academy was very helpful.

    What needs improvement?

    Debugging has some room for improvement, but other than that everything seems to be just amazing. UiPath is clearly headed in the right direction.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Specialist - Controlling Service at a pharma/biotech company with 10,001+ employees
    Real User
    It helps the business user without prior experience in programming to automize the process by themselves

    What is our primary use case?

    A user receives data from an Excel file and then enters the data in the internal website/tool to calculate the price. So we automize this process using UiPath.

    How has it helped my organization?

    First, it reduces the typo mistakes; we are certainly sure that the data entered into the system are correct. Secondly, it saves a lot of time. Users don't need to type in data anymore and spend their time analyzing the process. Thirdly, our colleagues don't need to do much of the "monkey work" — typing. They just spend time controlling the results of the bots.

    What is most valuable?

    The training platform of UiPath is very good. It helps the business user without prior experience in programming to automize the process by themselves. This is a good approach because they are the ones with a great overview of the process and know how to control the quality of the results as well as foresee what the potential issues could be.

    Also, it can work on everything. UiPath is like a VBA for Excel but can work on all applications (MS Office, SAP, web browser, etc.). So the potential for automation is nearly limitless.

    What needs improvement?

    • Compatibility with old systems and Java Script-based websites could be improved: During my project, I sometimes encounter issues when Uipath runs too fast while our old internal website (which was written in Java Script, I believe) is running slowly and we need to handle this type of error. Besides, some function of Uipath "Select item from list" does not work with our website (not compatible).
    • More practical projects to be included in the training of UiPath Academy would help the business users to get used to executing the real projects (e.g. technical issues: why do we have to write the script this way, what errors usually occurred? and also project management - setting up timeline for the project, etc.)

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1019496
    User
    Real User
    The cloud deployment option is particularly attractive to some customers for its flexibility and scalability

    What is our primary use case?

    • Financial domain
    • Excel automation
    • SAP automation
    • Citrix automation
    • Usage of Orchestrator queues
    • RE framework
    • Automating password resets
    • Security and governance
    • Highly elastic scalability
    • Work queues
    • Rules-based exception handling
    • Large group deployment
    • Rapid development support
    • Centralized repository for version control
    • Execution logs and credentials.

    How has it helped my organization?

    • We have a lot of processes to be automated. UiPath helped us to be cost effective and time effective.
    • UiPath provides us with high speed in case of implementation.
    • Implementation speed which helps how fast can you automate
    • Reusability and extensibility which is used to build modular automation and reuse at the workflow level, plus it extends UiPath's functionality via custom activities or various integration.

    What is most valuable?

    • Citrix recorder
    • UI Explorer
    • I used to connect using remote desktop and automated it using image automation. 
    • The cloud deployment option is particularly attractive to some customers for its flexibility and scalability, along with customary thin client advantages. 

    Those customers should determine if the RA provider offers a cloud service that scales automatically. The customer should go beyond that minimum and look for a provider whose architecture provides a proven integration track record with Citrix (including Xen) and other virtualization technologies, enterprise applications such as SAP (GUI and web), Oracle, Siebel, PeopleSoft, Salesforce.com.

    What needs improvement?

    Sometimes when working with operation leads, it’s hard to get them to focus on the concept, and also believe in the concept. For approval, it should run through all of your company’s major departments, ranging from investor groups to operation floor leads to finance to management. Processes that will be affected by the RPA should all be consulted as well, and all departments should be considered in the RPA implementation process.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is Official Training partner for UIPath
    measousa
    Managing Engineer at Carrilho Engineering
    Real User
    Lots of training and learning material are available, including an online academy

    What is our primary use case?

    UiPath has been working great for us in automating processes where data needs to be manually fed into one application and the result transposed to another one.

    How has it helped my organization?

    Data entry and data transfer between applications is a slow and error-prone process when done manually. RPA is a great solution to this problem. We're using attended automation for this, but productivity has increased by a factor of 10.

    What is most valuable?

    • Ease of use
    • Lots of training and learning material available, including an online academy
    • Quick learning curve for developers, with great templates
    • Wide application support (both native and web-based)
    • Frequent delivery of new features and bug fixes
    • Great pricing when considering the productivity gains.

    What needs improvement?

    Developers complained about UiPath becoming slow when developing complex processes. This only happens when developing, not when running the automation, so we solved this by boosting developers laptops with more RAM.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Arunvinodh C
    RPA Developer at a tech services company with 51-200 employees
    Real User
    Data scraping is more valuable as the performance and preciseness are excellent

    What is our primary use case?

    My primary use case is to automate the process of RPO. Here we use data scraping, web recording, email automation, integration of multiple application, etc. 

    How has it helped my organization?

    Since we automated the RPO process, our employees' submission and closure rate have been increased. Also, the workforce of the employees has been increased. Also, we are thinking of how to utilize the employees more to increase the productivity.

    What is most valuable?

    Data scraping is more valuable as the performance and preciseness are excellent. Now UiPath introduces UiPath GO which has a wide number of activities, and it is really useful for us. 

    What needs improvement?

    • For data scraping, the websites which have iframes are not extracting properly. 
    • Also, the API generation in UiPath is not that much easy. It would be nice if we have an activity which easily converts a workflow into API.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    DiegoJCMoreira
    User at a consultancy with 201-500 employees
    Real User
    It has a very good OCR engine

    What is our primary use case?

    I use UiPath to automate processes that use different systems. This is the best use for the tool since it has integration with a lot of systems.

    How has it helped my organization?

    We were able to automate processes that use different systems with only one tool. This approach has decreased the time of development and increased profit.

    What is most valuable?

    The integration with the systems: that makes it easy to automate any process. It also has a very good OCR engine.

    What needs improvement?

    It is very expensive to acquire a UiPath license, and this cost makes it not so easy to profit from the automation.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    I use UiPath to automate processes that use different systems. This is the best use for the tool since it has integration with a lot of systems.

    How has it helped my organization?

    We were able to automate processes that use different systems with only one tool. This approach has decreased the time of development and increased profit.

    What is most valuable?

    • The integration with the systems: that makes it easy to automate any process.
    • It also has a very good OCR engine.

    What needs improvement?

    It is very expensive to acquire a UiPath license, and this cost makes it not so easy to profit from the automation.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1016391
    User
    Real User
    UI based automation and background automation can both be done

    What is our primary use case?

    • I worked on the employee onboarding and offboarding process for a client.
    • I worked the reconciliation process for one of the financial clients.

    How has it helped my organization?

    I am working for multiple clients in the US on UiPath. UiPath is the most innovative tool for RPA. It pushes the innovation a step forward in every upgrade. UI based automation and background automation can both be done by UiPath. It makes every FTE job easier and much easier. Every business user feels much comfortable after their process gets automated so that they can keep their focus on some other productive work.

    What is most valuable?

    Web automation and Citrix automations are made very easy.

    What needs improvement?

    It is not compatible with some of the old windows applications.

    I am dealing with the clients who still use 1990's power builder applications. The UiPath is unable to recognize the elements of the applications.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1013520
    User with 10,001+ employees
    Real User
    You can develop something without being a programmer

    What is our primary use case?

    Business solutions, not only IT related.

    How has it helped my organization?

    Improvement on repetitive activities, boring tasks, and error handling reduction.

    What is most valuable?

    A user interface for developers: You can develop something without being a programmer!

    What needs improvement?

    Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI).

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    Business solutions, not only IT related.

    How has it helped my organization?

    Improvement on repetitive activities, boring tasks, and error handling reduction.

    What is most valuable?

    A user interface for developers: You can develop something without being a programmer!

    What needs improvement?

    Typically, the best improvement of Microsoft tools embedded (as for Excel), and SAP could be very useful (but in 2018.4 there is an improvement on SAP BAPI).

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Jorge Melo
    Telecommunications Engineer at a manufacturing company with 11-50 employees
    Real User
    Great UX and very intuitive UI

    What is our primary use case?

    Data transfer between different apps is the main use case for us.

    How has it helped my organization?

    We've been using UiPath in plenty of business processes with great results. It's made our lives easier by automating data entry between different applications, reducing to a minimum repetitive work that everybody hates doing. Our teams have won a lot of time they now use in more interesting tasks where they can really make a difference.

    What is most valuable?

    • Great UX and very intuitive UI
    • Fast and easy to learn
    • Simple to configure with Orchestrator
    • Works with most web apps and desktop apps, including Citrix
    • UiExplorer is a fantastic help
    • Can be used in attended or unattended modes.

    What needs improvement?

    • Debugging mode has room for improvement
    • Sluggish to develop when several XAML files are open
    • Price for large projects.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Shan K M
    RPA Developer at a tech vendor with 51-200 employees
    Real User
    Its forum is awesome, and we can find solutions to every problem from there

    What is our primary use case?

    I'm working in the banking sector, and as we all know, there exist many repetitive tasks which are actually done by human workforces. I'm automating them with UiPath

    Accuracy, time and cost are the benefits I've figured out from my experience.

    How has it helped my organization?

    UiPath is a wonderful platform which helped me with automating many of the repetitive tasks including data entry, file processing, document classification, and many more like that.

    What is most valuable?

    As a software engineer, the features I felt the most valuable are given below:

    • Version control
    • Python support
    • Time-saving
    • The wide knowledge base on the internet. 
    • The UiPath forum is awesome; we can find solutions to every problem from there. 
    • It has nice support too.

    What needs improvement?

    The product and its documentation are very easy to understand and helpful, but I found some difficulties when dealing with the licensing. I hope they would make that clear as soon as possible. 

    Then next thing to improve is the option to add activities into the work pane without using a mouse — actually, via real coders like keyboards only. So, adding more shortcuts would be helpful.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Highly stable.

    What do I think about the scalability of the solution?

    It has a very scalable and easy solution, both in licensing and infra setup.

    How are customer service and technical support?

    Support with a good knowledge base.

    Which solution did I use previously and why did I switch?

    No, this is our first solution, and we chose it after a long time market study.

    How was the initial setup?

    They are providing full support for setup, which includes Webex support too.

    What about the implementation team?

    In-house.

    What was our ROI?

    I think the ROI is more than 100%.

    What's my experience with pricing, setup cost, and licensing?

    I think when comparing with other products, UiPath has a flexible and simple licensing option, and their pricing is also good.

    Which other solutions did I evaluate?

    Yes, we have tried some proof of concepts with other software like Automation Anywhere, Kryon, etc.

    What other advice do I have?

    They are also introducing AI/ML to the product. It's time to start using this so we can grow with them.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SandeepSharma1
    RPA Developer at TRIARQ Health
    Real User
    Enables us to easily fetch large data from the website

    What is our primary use case?

    We are developing automation for healthcare claims, insurances, and billing. We are using UiPath for Citrix cloud, web, and desktop automation. We saved 60% FTE by using UiPath.

    How has it helped my organization?

    UiPath is an RPA tool which provides rapid process automation development as compared to other tools and technologies. UiPath provided a platform for interoperability of web, desktop and cloud environment, so we are able to make connections using UiPath.

    What is most valuable?

    • Data scraping is a rich feature UiPath provided: We can easily fetch large data from the website. 
    • Citrix automation allows us to automate cloud-based applications.

    What needs improvement?

    • Provide detailed and prescribe 'Debug Mode' i.e Run from step like other debugger and Very useful 'Simulate click' needs to make more stable in next version.
    • Cognitive and machine learning features should add to make intelligent automation in Uipath.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1012242
    User
    Real User
    Has good workflow capabilities and supports a broad set of applications

    What is our primary use case?

    The most relevant use cases are business processes that include repetitive human tasks that make use of different apps in a common workflow.

    How has it helped my organization?

    There are lots of opportunities to improve these business processes in terms of efficiency, time taken, and error rates.

    What is most valuable?

    • Good workflow capabilities
    • E-learning and training academy
    • Fully robotized and human-assisted automation
    • A broad set of applications supported
    • VB.NET and C# for developers make it easy to get started.

    What needs improvement?

    • Price could be an issue for large projects, but that's where you'll get a high ROI too.
    • The collection of applications supported can grow, but we've seen it's happening in the last versions.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1005867
    RPA Developer at a financial services firm with 10,001+ employees
    Real User
    Easy to use and enables us to create very complex process automations

    What is our primary use case?

    Used widely in automations of business processes of all kinds. 

    There's a lot of different useful features in UiPath that makes it easy to use and able to create even very complex process automations.

    How has it helped my organization?

    Working with UiPath on developing automations, I'm able to create intuitive workflows that are easy to maintain and understand. The performance of automations is also one of the best in the market.

    What is most valuable?

    I like how easy it is to implement code in the process flow and how great the community is. That helps to solve problems much faster.

    What needs improvement?

    I think debugging is the worst part of UiPath. Compared to some different RPA tools, this is not the best, but it's still not a problem to troubleshoot any issues that you might have while creating a flow.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Arun Antony
    RPA Developer | Automation Engineer at Atkins
    Real User
    Top 20
    Has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe

    What is our primary use case?

    Be it any mundane tasks like invoice processing, document management, document extraction, and migration, order processing, KYC filling, application integration, Citrix automaton, or any such rule-based tasks can be automated with RPA technology. 

    Among all RPA solution providers, UiPath is the best choice and market disrupter, from our hands-on experience with the top three RPA vendors while shortlisting UiPath as our RPA vendor. With its intuitive visual coding drag and drop and Microsoft SharePoint workflow foundation technology and open platform capability, code development and debugging are a cakewalk for anyone with minimal or even no coding background.

    How has it helped my organization?

    The software is very effective, and ROI on businesses is very high even from a short period of time. In our company itself, UiPath automation helped different teams to automate their tasks by being within the compliances of end clients with its non-intrusive front office and back office automation. Thus it frees up employees for more productive and creative tasks.  

    What is most valuable?

    • UiPath has a Community Edition for learning and trialing out, available free of cost. 
    • UiPath also has several dedicated online academies with video tutorials and various courses, which can make you a hero from zero in RPA, again free of cost. 
    • UiPath community forum has a lot of active members and helps developers to resolve any query/tips to handle challenges related to development, deployment, and production. 
    • The UiPath support desk replies and resolves all of our tickets/issues within a business day and even helped us by coming to our office, for tasks like license renewal, migration of bots, etc.  
    • UiPath also has a dedicated marketplace serving as an open platform for sharing different packages by developers around the globe. This helps the developer community with reusability and scalability of features by sharing their own individual packages.

    What needs improvement?

    Image resolution affects Citrix automation. Means, the resolution of BOT system and development system should be same in order to successfully run Citrix automations. This drawback is getting resolved in Computer Vision backed selector automation feature for Citrix in 2019 version of UiPath. Also, unknown runtime errors mainly due to application integration issues can cause issues, although it's a very rare scenario. This issue can be resolved to a great extend by using RE Framework in your development, which is also integrated in UiPath in the latest version.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    We tried Automation Anywhere also, but shortlisted UiPath based on it's ease of use and the customer support.

    What's my experience with pricing, setup cost, and licensing?

    Although cost is little high ROI is also too good. Thus my recommendation is go for UiPath!

    Which other solutions did I evaluate?

    What other advice do I have?

    UiPath is bringing up a lot of new features and which the competitors have never thought off, maybe releasing in the 2019 last quarter.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer998871
    User at a financial services firm with 10,001+ employees
    Real User
    Offers practical solutions to complex problems and has a flexible working environment

    What is our primary use case?

    This solution is used widely in different areas: from accounting to product order processes. 
    I solve different business problems, like processing orders, collecting information, etc. There are many benefits: It's easy to use, exception handling is easy to handle, and flowcharts can be implemented directly.

    How has it helped my organization?

    UiPath has improved our organization by its ease of use, practical solutions to complex problems, and flexible working environment.

    What is most valuable?

    I found flowcharts most useful in UiPath. It is the best feature in UiPath, and you can easily create even complicated workflows with just a couple of clicks and dropping built-in activities without coding. You can also implement a state machine; which is also a great feature. Passing through states makes it much easier to design the main part of your process.

    What needs improvement?

    What I really don't like is some bugs in UiPath appearing from nowhere. In the new version, I see most of them, like when you are trying to change your variable name, it gives a very long error, etc. But still, there is one area not fixed: importing Outlook templates. 

    I had an issue with implementing ".oft" files reading with "Microsoft.Office.Interop.Outlook" library. It was a real disaster; I couldn't define anything. I spent quite a lot of time implementing it, and I reached the conclusion that it is very close to impossible to use. They should direct activity for outlook messages and "oft" files. Except for that, UiPath is a great tool for automation. Also, debugging is not very convenient. It is hard to debug with UiPath if you are running a very big process.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    HM
    I.T. Manager at Universidade Aberta
    Real User
    Valuable drag-and-drop feature and no coding required for process setup

    What is our primary use case?

    Using it on internal processes. Using it for the development of new processes, from an academic point of view.

    How has it helped my organization?

    It helped my students to understand what an RPA is.

    What is most valuable?

    Drag-and-drop, and no coding for process setup.

    What needs improvement?

    Cognitive services.

    For how long have I used the solution?

    One to three years.

    What is our primary use case?

    • Using it on internal processes.
    • Using it for the development of new processes, from an academic point of view.

    How has it helped my organization?

    It helped my students to understand what an RPA is.

    What is most valuable?

    Drag-and-drop, and no coding for process setup.

    What needs improvement?

    Cognitive services.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1000650
    User at a tech services company with 10,001+ employees
    Consultant
    Invoking VB.NET/C# code is one of the major features over other RPA tools

    What is our primary use case?

    I have been working as a UiPath RPA developer for two years and three months. Using UiPath, I have provided more than 20 solutions over six different projects. UiPath was one of the leading RPA tools and it will be easier to develop when compared to other RPA tools.

    How has it helped my organization?

    UiPath has done a huge impact for our customers by replacing the linear jobs with robots. Tasks done by robots were fast and highly efficient.

    What is most valuable?

    Invoking VB.NET/C# code is one of the major features over other RPA tools. And recently, UiPath has implemented Citrix native automation for virtual machine automation which is an exceptionally great feature.

    What needs improvement?

    So far, UiPath has been good in every area. I would like to get more features in ML-related activities. ML will be the future for processing free text. Like for example , while processing free text from the customer comments, using uipath we cant extract the required data from the free text. Incase if you got ML related activities then it will be easier to provide the solution using UiPath

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1000371
    User at a financial services firm with 10,001+ employees
    Real User
    All steps that we want to automate can be recorded and directly transferred as a sequence into UiPath

    What is our primary use case?

    I'm working in a consulting company as an RPA developer. We have some projects with clients connected with automations. That is my primary case of using this solution daily. 

    How has it helped my organization?

    We help our clients to improve their businesses, reduce costs, for example, hiring new people to automate repetitive work, to be able to run a process when the need arises 24/7. 

    What is most valuable?

    The most valuable features for me in UiPath is the ability to use more than one programming language. We can, of course, drag and drop activities, but it's also possible to run our own code/macro. The second thing which I like the most is the recording ability, all steps which we want to automate can be recorded and directly transferred as a sequence into UiPath.

    What needs improvement?

    • I think it would be good to add more activities regarding operations on data tables. 
    • The product definitely should be improved in the case of throwing more accurate description of exceptions.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Good in my opinion, we have a lot of possibilities, so it's up to us what we decided to use. We can use state machine which works perfectly or in some small processes choose sequence.

    How are customer service and technical support?

    Very good, a very well-developed UiPath forum having a lot of helpful guys. The maximum waiting time for a response is around two days.

    Which solution did I use previously and why did I switch?

    I use both tools for automation: Blue Prism and UiPath. The current project runs in UiPath.

    What's my experience with pricing, setup cost, and licensing?

    I have no idea about pricing, cost, and license.

    What other advice do I have?

    My advice for future UiPath users is to get familiarized with all documents and online courses provided by UiPath because it's very valuable knowledge.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Julio Viquez
    Business Process Consultant at a tech vendor with 51-200 employees
    Consultant
    Automation has not only reduced processing time but also eliminated human errors

    What is our primary use case?

    We are automating all transaction-based processes, primarily in the finance department and sales operations. With this, the personnel involved in these transaction-based activities have been able to start working on more value-added tasks like data analysis and performance management of the operation.

    How has it helped my organization?

    UiPath automation has enabled different organizations with the possibility to redeploy personnel involved in transaction-based activities to do more value-added tasks like data analysis and performance management of the operation.

    This automation has not only reduced processing time but also eliminated human errors, driving an improvement in quality scores and CTQs.

    What is most valuable?

    Development is straightforward and simple; it uses object-oriented coding by doing drag and drop. The deployment process is quick and easy with great features for testing and troubleshooting.

    Reusable components library is an excellent source of information and content to ease and speed up the development process. This feature, combined with a robust infrastructure creates an excellent foundation for driving automation to the next level.

    What needs improvement?

    Engagement during the proof of concept period could have been better in regards to the implementation and follow-up. Also, after completing the PoC, we should have done a review of the critical learning and aspects of the application to determine the next steps based on the objectives of the company.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.