UJET Reviews

UJET’s CCaaS 3.0 represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
Blend voice and SMS messaging together to make hold times productive by gathering information and context for the agent before the conversation begins.
Provide a seamless experience for customers across channels from within your mobile app to stop customers from having to repeat themselves and to capture information from the smartphone for higher rates of first call resolution and lower handle times.
Make your CRM the single source of truth and eliminate redundant data storage by natively reading and writing all customer data to the CRM.